350715. Quality management


Title350715. Quality management
Parent3507. Strategy, management and organisational behaviour

Latest research outputs

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A decision support tool to define scope in IT service management process assessment and improvement
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2013. "A decision support tool to define scope in IT service management process assessment and improvement." vom Brocke, Jan, Hekkala, Riitta, Ram, Sudha and Rossi, Matti (ed.) 8th International Conference on Design Science at the Intersection of Physical and Virtual Design (DESRIST 2013). Helsinki, Finland 11 - 12 Jun 2013 Germany. Springer. https://doi.org/10.1007/978-3-642-38827-9_21

Paper

A framework for assessing the effectiveness of performance measurement practices
Hampson, Veronica M.-M. and Best, Peter J.. 2005. "A framework for assessing the effectiveness of performance measurement practices." 3rd Conference On Performance Measurement And Management Control. Nice, France 22 - 23 Sep 2005

Paper

A method to select IT service management processes for improvement
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2014. "A method to select IT service management processes for improvement." JITTA: an information systems journal. 15 (3), pp. 31-56.

Article

A methodology to assure measurement data quality for key engineering materials
Su, Ying, Huang, Jinghua and Al-Hakim, Latif. 2010. "A methodology to assure measurement data quality for key engineering materials." Advanced Materials Research. 108-111 (1), pp. 972-978. https://doi.org/10.4028/www.scientific.net/AMR.108-111.972

Article

A model for healthcare system quality
Wong, Yuk Kuen. 2009. "A model for healthcare system quality." Croll, Peter and Sintchenko, Vitali (ed.) Health Informatics Conference (HIC 2009): Frontiers of Health Informatics - Redefining Healthcare. Canberra, Australia 19 - 21 Aug 2009 Melbourne, Australia.

Paper

A model to select processes for IT service management improvement
Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2012. "A model to select processes for IT service management improvement." Lamp, John (ed.) 23rd Australasian Conference on Information Systems (ACIS 2012). Geelong, Australia 03 - 05 Dec 2012 Geelong, Australia.

Paper

A novel conceptual approach to lean: value, psychological conditions for engagement with work and perceived organizational support in hospital care
Al-Hakim, Latif and Sevdalis, Nick. 2021. "A novel conceptual approach to lean: value, psychological conditions for engagement with work and perceived organizational support in hospital care." International Journal for Quality in Health Care. 33 (4), pp. 1-8. https://doi.org/10.1093/intqhc/mzab148

Article

A qualitative study into the innovation and technology transfer process of a micro-manufacturer within a university-industry collaboration context in regional South-East Queensland (D. Eng.)
Goh, Steven Chingnam. 2012. A qualitative study into the innovation and technology transfer process of a micro-manufacturer within a university-industry collaboration context in regional South-East Queensland (D. Eng.). Doctorate other than PhD Doctor of Engineering. University of Southern Queensland.

Doctorate other than PhD

A review of the quality of reinstatement in Queensland survey plans and identification plans
Campbell, Glenn. 2010. "A review of the quality of reinstatement in Queensland survey plans and identification plans." Queensland Surveying and Spatial Conference 2010 (QSSC 2010). Brisbane, Australia 01 - 03 Sep 2010 Brisbane, Australia.

Paper

A systemic lessons learned and captured knowledge (SLLCK) model for project organizations
Duffield, Stephen and Whitty, Jonathan. 2012. "A systemic lessons learned and captured knowledge (SLLCK) model for project organizations." 9th Annual Project Management Australia Conference (PMOz 2012). Melbourne, Australia 15 - 16 Aug 2012 South Brisbane, Australia.

Paper

A test of direct and indirect pathways linking safety climate, psychological health, and unsafe behaviours
Fogarty, Gerard J. and Buikstra, Elizabeth. 2008. "A test of direct and indirect pathways linking safety climate, psychological health, and unsafe behaviours ." International Journal of Applied Aviation Studies. 8 (2), pp. 199-210.

Article

A tool for IT service management process assessment for process improvement
Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee, Toleman, Mark and Rout, Terry. 2013. "A tool for IT service management process assessment for process improvement." Heidrich, Jens, Oivo, Markku, Jedlitschka, Andreas and Baldassarre, Marie Teresa (ed.) 14th International Conference on Product-Focused Software Process Improvement (PROFES 2013). Paphos, Cyprus 12 - 14 Jun 2013 Berlin, Germany. Springer. https://doi.org/10.1007/978-3-642-39259-7_27

Paper

A work integrated learning (WIL) framework to develop graduate skills and attributes in an Australian university's accounting program
Leong, Raymond and Kavanagh, Marie. 2013. "A work integrated learning (WIL) framework to develop graduate skills and attributes in an Australian university's accounting program." Asia-Pacific Journal of Cooperative Education. 14 (1), pp. 1-14.

Article

ACODE benchmarking: plotting a bright future
Sankey, Michael D., Carter, Helen, Marshall, Stephen, Suddaby, Gordon and Phillips, Rob. 2013. "ACODE benchmarking: plotting a bright future." Carter, Helen, Gosper, Maree and Hedberg, John (ed.) 30th Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education (ASCILITE 2013). Sydney, Australia 01 - 04 Dec 2013 Sydney, Australia.

Other

ACODE benchmarks for Technology Enhanced Learning (TEL): findings from a 24 university benchmarking exercise regarding the benchmarks' fitness for purpose and capacity to generate useful quality assurance information
Sankey, Michael and Padro, Fernando. 2015. "ACODE benchmarks for Technology Enhanced Learning (TEL): findings from a 24 university benchmarking exercise regarding the benchmarks' fitness for purpose and capacity to generate useful quality assurance information." International Network for Quality Assurance Agencies in Higher Education Biennial Conference (INQAAHE 2015): Changing Landscape of higher Education: New Demands on Quality Assurance. Chicago, United States 30 Mar - 03 Apr 2015 Barcelona, Spain.

Poster

Adapted lean thinking for healthcare services: an empirical study in the traditional Chinese hospital
Su, Ying, Soar, Jeffrey, Shen, Ningqiao and Al-Hakim, Latif. 2014. "Adapted lean thinking for healthcare services: an empirical study in the traditional Chinese hospital." Wickramasinghe, N., Al-Hakim, L., Gonzalez, C. and Tan, J. (ed.) Lean thinking for healthcare. New York, NY. United States. Springer. pp. 115-142

Edited book (chapter)

Addressing fruit exposure in Queensland winegrape vineyards over the 2009/2010 vintage
Kennedy, Ursula, Learmonth, Robert, Deegenaars, Mark, Rhymer, Dylan and Hassall, Tony. 2010. "Addressing fruit exposure in Queensland winegrape vineyards over the 2009/2010 vintage." Queensland Viticulture Seminar 2010. Stanthorpe, Australia 23 Jun 2010

Presentation

Addressing the challenges of replications of surveys in software engineering research
Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2005. "Addressing the challenges of replications of surveys in software engineering research." Verner, Verner and Travassos, Guilherme Horta (ed.) ISESE 2005: on Empirical Software Engineering. Noosa Heads, Australia 17 - 18 Nov 2005 Red Hook, NY, USA. https://doi.org/10.1109/ISESE.2005.1541829

Paper

An associate deans' community of practice: rising to the local leadership challenge to enhance learning and teaching quality
Noble, Karen, Lawrence, Jill, Burton, Lorelle J., Summers, Jane and Gibbings, Peter. 2011. "An associate deans' community of practice: rising to the local leadership challenge to enhance learning and teaching quality." DE Quarterly. 7.

Article

An empirical study of manufacturing flexibility of exporting firms in China: how do strategic and organizational contexts matter?
Li, Ling-yee and Ogunmokun, Gabriel O.. 2008. "An empirical study of manufacturing flexibility of exporting firms in China: how do strategic and organizational contexts matter?" Industrial Marketing Management. 37 (6), pp. 738-751. https://doi.org/10.1016/j.indmarman.2007.05.007

Article

An International Analysis of IT Service Management Benefits and Performance Measurement
Gacenga, Francis, Cater-Steel, Aileen and Toleman, Mark. 2010. "An International Analysis of IT Service Management Benefits and Performance Measurement ." Journal of Global Information Technology Management. 13 (4), pp. 28-63. https://doi.org/10.1080/1097198X.2010.10856525

Article

Application of response surface methodology to maximize the productivity of scalable automated human embryonic stem cell manufacture
Ratcliffe, Elizabeth, Hourd, Paul, Guijarro-Leach, Juan, Rayment, Erin, Williams, David J. and Thomas, Robert J.. 2013. "Application of response surface methodology to maximize the productivity of scalable automated human embryonic stem cell manufacture." Regenerative Medicine. 8 (1), pp. 39-48. https://doi.org/10.2217/rme.12.109

Article

Assessing willingness to pay for health care quality improvements
Pavel, Md. Sadik, Chakrabarty, Sayan and Gow, Jeff. 2015. "Assessing willingness to pay for health care quality improvements." BMC Health Services Research. 15 (1), pp. 1-10. https://doi.org/10.1186/s12913-015-0678-6

Article

Assessment of fresh beef quality by Australian consumers at the point of purchase
Jocumsen, Adrienne. 2005. "Assessment of fresh beef quality by Australian consumers at the point of purchase." Purchase, Sharon (ed.) Australian and New Zealand Marketing Academy Conference (ANZMAC 2005): Broadening the Boundaries. Fremantle, Australia 05 - 07 Dec 2005 Crawley, Australia.

Paper

Assuring best practice in technology-enhanced learning environments
Keppell, Mike, Suddaby, Gordon and Hard, Natasha. 2012. "Assuring best practice in technology-enhanced learning environments." Paulsen, Morten Flate and Szucs, Andras (ed.) European Distance and E-Learning Network Conference (EDEN 2012): Open Learning Generations: Closing the Gap from Generation Y to the Mature Lifelong Learners . Porto, Portugal 06 - 09 Jun 2012 Budapest, Hungary.

Paper

Australian Journal of Career Development, Vol. 20, No. 2
McIlveen, Peter. 2011. "Australian Journal of Career Development, Vol. 20, No. 2." Australian Journal of Career Development. 20 (2).

Editorial

Benchmarking as an instrument for continuous improvement in a regulated higher education quality assurance environment
Padro, Fernando F. and Sankey, Michael. 2018. "Benchmarking as an instrument for continuous improvement in a regulated higher education quality assurance environment." Krishnan, Archana (ed.) Cases on quality initiatives for organizational longevity. Hershey, PA, USA. IGI Global. pp. 35-73

Edited book (chapter)

Benchmarking citation measures among the Australian education professoriate
Albion, Peter R.. 2012. "Benchmarking citation measures among the Australian education professoriate." The Australian Educational Researcher. 39 (2), pp. 221-235. https://doi.org/10.1007/s13384-012-0060-1

Article

Benchmarking for technology enhanced learning: taking the next step in the journey
Sankey, Michael. 2014. "Benchmarking for technology enhanced learning: taking the next step in the journey." Hegarty, Bronwyn, McDonald, Jenny and Loke, Swee-Kin (ed.) 31st Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education (ASCILITE 2014). Dunedin, New Zealand 23 - 26 Nov 2014 Sydney, Australia.

Paper

Benchmarks for technology enhanced learning
Sankey, Michael, Carter, Helen, Marshall, Stephen, Obexer, Regina, Russell, Carol and Lawson, Romy. 2014. Benchmarks for technology enhanced learning. Australasian Council on Online Distance and e-Learning (ACODE).

Manual/Instructions

Biological cell surveillance: implication on construction cell
Shelke, Mayur and Abeysekera, Vasantha. 2018. "Biological cell surveillance: implication on construction cell ." Ahmed, Syed M., Shah, Attaullah, Azhar, Salman, Smith, Norma A., Campbell, Shauna, Mahaffy, Kelly and Saul, Amelia (ed.) 10th International Conference on Construction in the 21st Century (CITC-10) . Colombo, Sri Lanka 02 - 04 Jul 2018 Greenville, North Carolina, USA.

Paper

Building a software tool for transparent and efficient process assessments in IT service management
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2014. "Building a software tool for transparent and efficient process assessments in IT service management." Tremblay, M. C., VanderMeer, D., Rothenberger, M., Gupta, A. and Yoon, V. (ed.) 9th International Conference on Design Science Research in Information Systems and Technologies (DESRIST 2014): Advancing the Impact of Design Science: Moving from Theory to Practice. Miami, United States 22 - 23 May 2014 Germany. Springer. https://doi.org/10.1007/978-3-319-06701-8_16

Paper

Building an open lab on information quality for future computer education
Su, Ying, Peng, Jie and Al-Hakim, Latif. 2009. "Building an open lab on information quality for future computer education." ICCSE 2009: International Conference on Computer Science and Education. Nanning, China 25 - 28 Jul 2009 USA. https://doi.org/10.1109/ICCSE.2009.5228252

Paper

Challenges of managing information quality in service organizations
Al-Hakim, Latif (ed.) 2007. Challenges of managing information quality in service organizations. Hershey, PA, United States. Idea Group Publishing .

Edited book

Changing university learning and teaching: engaging and mobilising leadership, quality and technology
McConachie, Jeanne, Singh, Michael, Danaher, Patrick Alan, Nouwens, Fons and Danaher, Geoff (ed.) 2008. Changing university learning and teaching: engaging and mobilising leadership, quality and technology. Brisbane, Australia. Post Pressed.

Edited book

Comparing different approaches to the use of DiffServ in the internet
McNickle, Don and Addie, Ron. 2005. "Comparing different approaches to the use of DiffServ in the internet." Vinnal, E. (ed.) 2005 IEEE Region 10 International Conference (TENCON 2005). Melbourne, Australia 21 - 24 Nov 2005 Melbourne, Australia. https://doi.org/10.1109/TENCON.2005.301038

Paper

Conflicting views on ITIL implementation: managed as a project-or business as usual?
Cater-Steel, Aileen and Pollard, Carol. 2008. "Conflicting views on ITIL implementation: managed as a project-or business as usual?" 2008 Information Resources Management Association International Conference (IRMA 2008). Ontario, Canada 18 - 20 May 2008 Hershey, PA, United States.

Paper

Consistent! Transparent! D.I.Y. ITSM process assessment approach
Shrestha, Anup and Kennedy, Graham. 2014. "Consistent! Transparent! D.I.Y. ITSM process assessment approach." iTSMF Australia Annual Conference (LEADit 2014): IT Service Management in a Connected World. Melbourne, Australia 13 - 15 Aug 2014 Melbourne, Australia.

Presentation

Creating sustainable practice in a museum context: adopting service-centricity in non-profit museums
Alcaraz, Celeste, Hume, Margee and Sullivan Mort, Gillian. 2009. "Creating sustainable practice in a museum context: adopting service-centricity in non-profit museums." Australasian Marketing Journal. 17 (4), pp. 219-229. https://doi.org/10.1016/j.ausmj.2009.06.003

Article

Critical success factors in supply chain management at high technology companies.
Soin, Sarvnandan S.. 2004. Critical success factors in supply chain management at high technology companies. Doctorate other than PhD Doctor of Business Administration. University of Southern Queensland.

Doctorate other than PhD