Information technology governance and service management: frameworks and adaptations

Edited book


Cater-Steel, Aileen (ed.) 2009. Information technology governance and service management: frameworks and adaptations. Hershey PA, USA. IGI Global.
Book Title

Information technology governance and service management: frameworks and adaptations

Book CategoryEdited book
ERA Publisher ID2177
EditorsCater-Steel, Aileen
Page Rangexvii-xxii
Number of Pages6
Year2009
PublisherIGI Global
Place of PublicationHershey PA, USA
ISBN9781605660080
Web Address (URL)http://www.igi-global.com/reference/details.asp?id=7964
Abstract

Information Technology Governance and Service Management: Frameworks and Adaptations provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management. This work gathers authoritative perspectives on the state of research on organizational challenges and benefits in current IT governance frameworks, adoption, and incorporation.

Keywordsinformation technology governance; corporate governance; standards; Australian Standard 8015; AS8015; Corporate Governance of Information & Communications Technology
ANZSRC Field of Research 2020350799. Strategy, management and organisational behaviour not elsewhere classified
359999. Other commerce, management, tourism and services not elsewhere classified
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Book TitleInformation technology governance and service management: frameworks and adaptations
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