Strategies to engage with involuntary clients

Article

Al ketbi, Rashed, Bukhari, Faheem, Khurram, Sara and Hussain, Saima. 2022. "Strategies to engage with involuntary clients." Journal of Social Work. 22 (4), pp. 857-875. https://doi.org/10.1177/14680173221083454
Article Title

Strategies to engage with involuntary clients

ERA Journal ID34229
Article CategoryArticle
AuthorsAl ketbi, Rashed, Bukhari, Faheem, Khurram, Sara and Hussain, Saima
Journal TitleJournal of Social Work
Journal Citation22 (4), pp. 857-875
Number of Pages19
Year2022
PublisherSAGE Publications Ltd
Place of PublicationUnited Kingdom
ISSN1468-0173
1741-296X
Digital Object Identifier (DOI)https://doi.org/10.1177/14680173221083454
Web Address (URL)https://journals.sagepub.com/doi/10.1177/14680173221083454
Abstract

Summary
This study explored strategies for dealing with involuntary social service clients of Social Services Centers in the United Arab Emirates (UAE). Purposive sampling was employed to recruit 21 social workers engaged with involuntary clients from three cities in the UAE (Abu Dhabi, Al Ain and Al Gharbia), representing different regions and demographic variables. Data was collected via in-depth semi-structured interviews and analyzed using thematic content analysis (TCA) and Leximancer software Version 4.5 to validate the results.
Findings
During the interviews, participants described emerging strategies that they found effective for engaging involuntary clients: effective communication, a conducive atmosphere, a positive attitude, client profile/history, freedom of speech, openness, comfort, confidence building, rapport building, supportive environment and empathy.
Applications
This study created new understandings about social work in the Middle East, relevant for other parts of the world, about tactics that can be used to develop effective communication with involuntary clients.

Keywordssocial work education; involuntary clients; social work practice; social policy; Social work
Public Notes

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Byline AffiliationsSchool of Management and Enterprise
Shaheed Zulfikar Ali Bhutto Institute of Science and Technology (SZABIST), Pakistan
Iqra University, Pakistan
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