A decision support system to evaluate the quality and warranty policies for remanufactured products

Article

Kuik, Swee, Ban, Joowon, Diong, Li and Qi, Xiaolie. 2023. "A decision support system to evaluate the quality and warranty policies for remanufactured products." The TQM Journal. https://doi.org/10.1108/TQM-02-2022-0046
Article Title

A decision support system to evaluate the quality and warranty policies for remanufactured products

ERA Journal ID31179
Article CategoryArticle
AuthorsKuik, Swee, Ban, Joowon, Diong, Li and Qi, Xiaolie
Journal TitleThe TQM Journal
Number of Pages19
Year2023
PublisherEmerald
Place of PublicationUnited Kingdom
ISSN1754-2731
1754-274X
Digital Object Identifier (DOI)https://doi.org/10.1108/TQM-02-2022-0046
Web Address (URL)https://www.emerald.com/insight/content/doi/10.1108/TQM-02-2022-0046/full/html
Abstract

Purpose
This paper proposes optimisation models to evaluate and examine the selling of extended warranty policies in terms of improved profits in producing/marketing remanufactured products. These models are numerically solved using a quadratic programming solution approach and implemented in the decision support system (DSS).

Design/methodology/approach
The purpose of this paper is to develop the optimisation models for a DSS and evaluate different warranty policies for buyers.

Findings
This study has demonstrated the flexibility and usefulness of a model-driven DSS for the quality and warranty management, which is applied to examine and evaluate different configurations (i.e. component reuse, rebuild and recycle) for remanufactured products and propose the selling of extended warranty policies for buyers.

Research limitations/implications
The developed model-driven DSS can assist manufacturers to select and increase the number of components, e.g. to be reused, rebuilt, and recycled for producing a remanufactured product and propose suitable warranty policies for buyers. However, this study focusses only on the evaluation of warranty policies for specific remanufactured products in a DSS, i.e. types of air compressors for production operations in manufacturing industry.

Originality/value
This study developed optimisation models to be used in a DSS for proposing the selling of extended warranty of a remanufactured product to improve customer satisfaction and maximise the gained profits for manufacturers.

KeywordsDecision support system; Product remanufacturing; Warranty; Reliability; Quality management
Public Notes

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Byline AffiliationsCentral Queensland University
University of Southern Queensland
Guangdong University of Foreign Studies, China
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