The ethical chatbot: A viable solution to socio-legal issues
Article
| Article Title | The ethical chatbot: A viable solution to socio-legal issues |
|---|---|
| ERA Journal ID | 35399 |
| Article Category | Article |
| Authors | Ng, Jenny, Haller, Emma and Murray, Angus |
| Journal Title | Alternative Law Journal |
| Journal Citation | 47 (4), pp. 308-313 |
| Number of Pages | 6 |
| Year | 2022 |
| Publisher | SAGE Publications Ltd |
| Place of Publication | United Kingdom |
| ISSN | 1037-969X |
| Digital Object Identifier (DOI) | https://doi.org/10.1177/1037969X221113598 |
| Web Address (URL) | https://journals.sagepub.com/doi/10.1177/1037969X221113598 |
| Abstract | Chatbots are becoming important today because of their various technical functions. They are commonly known for providing legal guidance on processes and general information. However, chatbots can also help solve issues of social disconnectedness. This article takes a wide view of the various types of chatbot that deal with socio-legal issues, with a focus on the use of chatbots by organisations that provide certain forms of legal services, such as community legal services. It highlights the chatbot’s ability to create a social impact, while ensuring adherence to rules of legal ethics and principles of ethics in Artificial Intelligence. |
| Keywords | online/cyber law; Legal services; artificial intelligence; chatbot; public interest; lawyers and the legal system; alternative dispute resolution; sociology |
| ANZSRC Field of Research 2020 | 4602. Artificial intelligence |
| Public Notes | Files associated with this item cannot be displayed due to copyright restrictions. |
| Byline Affiliations | Charles Darwin University |
| Independent Researcher, Australia | |
| School of Law and Justice |
https://research.usq.edu.au/item/z0282/the-ethical-chatbot-a-viable-solution-to-socio-legal-issues
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