The ethical chatbot: A viable solution to socio-legal issues

Article


Ng, Jenny, Haller, Emma and Murray, Angus. 2022. "The ethical chatbot: A viable solution to socio-legal issues." Alternative Law Journal . 47 (4), pp. 308-313. https://doi.org/10.1177/1037969X221113598
Article Title

The ethical chatbot: A viable solution to socio-legal issues

ERA Journal ID35399
Article CategoryArticle
AuthorsNg, Jenny, Haller, Emma and Murray, Angus
Journal TitleAlternative Law Journal 
Journal Citation47 (4), pp. 308-313
Number of Pages6
Year2022
PublisherSAGE Publications Ltd
Place of PublicationUnited Kingdom
ISSN1037-969X
Digital Object Identifier (DOI)https://doi.org/10.1177/1037969X221113598
Web Address (URL)https://journals.sagepub.com/doi/10.1177/1037969X221113598
Abstract

Chatbots are becoming important today because of their various technical functions. They are commonly known for providing legal guidance on processes and general information. However, chatbots can also help solve issues of social disconnectedness. This article takes a wide view of the various types of chatbot that deal with socio-legal issues, with a focus on the use of chatbots by organisations that provide certain forms of legal services, such as community legal services. It highlights the chatbot’s ability to create a social impact, while ensuring adherence to rules of legal ethics and principles of ethics in Artificial Intelligence.

Keywordsonline/cyber law; Legal services; artificial intelligence; chatbot; public interest; lawyers and the legal system; alternative dispute resolution; sociology
ANZSRC Field of Research 20204602. Artificial intelligence
Public Notes

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Byline AffiliationsCharles Darwin University
Independent Researcher, Australia
School of Law and Justice
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