Deconstructing quality at multi-campus universities: what moderates staff and student satisfaction?

Article

Christensen, Larissa Sue and Nilsen, Natalie Elizabeth. 2021. "Deconstructing quality at multi-campus universities: what moderates staff and student satisfaction?" Quality Assurance in Education. 29 (2-3), pp. 198-208. https://doi.org/10.1108/QAE-03-2021-0034
Article Title

Deconstructing quality at multi-campus universities: what moderates staff and student satisfaction?

ERA Journal ID20208
Article CategoryArticle
AuthorsChristensen, Larissa Sue and Nilsen, Natalie Elizabeth
Journal TitleQuality Assurance in Education
Journal Citation29 (2-3), pp. 198-208
Number of Pages11
Year2021
PublisherEmerald
Place of PublicationUnited Kingdom
ISSN0968-4883
1758-7662
Digital Object Identifier (DOI)https://doi.org/10.1108/QAE-03-2021-0034
Web Address (URL)https://www.emerald.com/insight/content/doi/10.1108/qae-03-2021-0034/full/html
Abstract

Purpose: Through using a realist approach, this study aims to identify the key moderators of multi-campus effectiveness through a systematic literature review, with a focus on faculty staff and student satisfaction.

Design/methodology/approach: Following preferred reporting items for systematic reviews and meta-analyses guidelines, information from peer-reviewed journal papers relating to multi-campus universities was located. The systematic search spanned a 10 year period (2009 to 2019) and returned 538 results. After duplicates were removed, and titles, abstracts and full-texts were screened, 14 papers matched the eligibility criteria.

Findings: Four key moderators were identified through the thematic analysis: inconsistent technology, hesitation to innovate, geographical separation of staff and geographical separation of students.

Originality/value: By exploring the moderators, the study provides policy and practice professionals in higher education with a complex understanding of the key contexts that can hinder the success of staff and student satisfaction at multi-campus universities. To enhance the tangibility of the current review, the study concludes with practical steps forward for enhancing staff and student satisfaction at multi-campus universities.

KeywordsInnovation; Universities; Higher education; Student experience; Staff satisfaction; Multi campus
Contains Sensitive ContentDoes not contain sensitive content
ANZSRC Field of Research 2020390305. Professional education and training
Public Notes

Files associated with this item cannot be displayed due to copyright restrictions.

Byline AffiliationsUniversity of the Sunshine Coast
University of Southern Queensland
Permalink -

https://research.usq.edu.au/item/zq52x/deconstructing-quality-at-multi-campus-universities-what-moderates-staff-and-student-satisfaction

Log in to edit
  • 2
    total views
  • 0
    total downloads
  • 2
    views this month
  • 0
    downloads this month

Export as