Clothes may disguise a fool but his voice will give him away: the challenge of smart service delivery for off-campus students

Paper


Lowe, Deidre and Jeffries, Sandra. 2004. "Clothes may disguise a fool but his voice will give him away: the challenge of smart service delivery for off-campus students." ALIA 2004 Biennial Conference: Challenging Ideas. Gold Coast, Australia 21 - 24 Sep 2004
Paper/Presentation Title

Clothes may disguise a fool but his voice will give him away: the challenge of smart service delivery for off-campus students

Presentation TypePaper
AuthorsLowe, Deidre (Author) and Jeffries, Sandra (Author)
Number of Pages7
Year2004
Web Address (URL) of Paperhttp://conferences.alia.org.au/alia2004/pdfs/lowe.d.paper.pdf
Conference/EventALIA 2004 Biennial Conference: Challenging Ideas
Event Details
ALIA 2004 Biennial Conference: Challenging Ideas
Event Date
21 to end of 24 Sep 2004
Event Location
Gold Coast, Australia
Abstract

Serving remote clients is now one of the most challenging issues for almost all libraries,
since our web, database access and other
tools mean that physical access is far less necessary than ever before.
This situation is even more critical at the University of Southern
Queensland (USQ) where 80% of students are classified as 'off-campus'
or external. In all likelihood, we will never see or meet these
clients face-to-face. USQ's implementation of the DocEx system in 2004
provided a streamlined, integrated web requesting and document
delivery service to our off-campus students. This paper explores the
technologies and skills involved in the project, client and staff reaction,
and project management issues encountered along the way. Advantages
to date are documented, and future plans outlined.

KeywordsDocEx, document delivery, external students, off-campus students, library project, remote client
ANZSRC Field of Research 2020461006. Library studies
Public Notes

File reproduced in accordance with the copyright policy of the publisher/author.

Byline AffiliationsLibrary Services
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