Clothes may disguise a fool but his voice will give him away: the challenge of smart service delivery for off-campus students

Paper

Lowe, Deidre and Jeffries, Sandra. 2004. "Clothes may disguise a fool but his voice will give him away: the challenge of smart service delivery for off-campus students." ALIA 2004 Biennial Conference: Challenging Ideas. Gold Coast, Australia 21 - 24 Sep 2004

Paper/Presentation Title	Clothes may disguise a fool but his voice will give him away: the challenge of smart service delivery for off-campus students
Presentation Type	Paper
Authors	Lowe, Deidre (Author) and Jeffries, Sandra (Author)
Number of Pages	7
Year	2004
Web Address (URL) of Paper	http://conferences.alia.org.au/alia2004/pdfs/lowe.d.paper.pdf
Conference/Event	ALIA 2004 Biennial Conference: Challenging Ideas
Event Details	ALIA 2004 Biennial Conference: Challenging Ideas Event Date 21 to end of 24 Sep 2004 Event Location Gold Coast, Australia
Abstract	Serving remote clients is now one of the most challenging issues for almost all libraries, since our web, database access and other tools mean that physical access is far less necessary than ever before. This situation is even more critical at the University of Southern Queensland (USQ) where 80% of students are classified as 'off-campus' or external. In all likelihood, we will never see or meet these clients face-to-face. USQ's implementation of the DocEx system in 2004 provided a streamlined, integrated web requesting and document delivery service to our off-campus students. This paper explores the technologies and skills involved in the project, client and staff reaction, and project management issues encountered along the way. Advantages to date are documented, and future plans outlined.
Keywords	DocEx, document delivery, external students, off-campus students, library project, remote client
ANZSRC Field of Research 2020	461006. Library studies
Public Notes	File reproduced in accordance with the copyright policy of the publisher/author.
Byline Affiliations	Library Services

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