Activity-based costing and process benchmarking: an application to general insurance
Article
Article Title | Activity-based costing and process benchmarking: an application to general insurance |
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ERA Journal ID | 19392 |
Article Category | Article |
Authors | |
Author | Delpachitra, Sarath |
Journal Title | Benchmarking: an international journal |
Journal Citation | 15 (2), pp. 137-147 |
Number of Pages | 11 |
Year | 2008 |
Place of Publication | Northampton |
ISSN | 1463-5771 |
1758-4094 | |
Digital Object Identifier (DOI) | https://doi.org/10.1108/14635770810864857 |
Web Address (URL) | http://www.emeraldinsight.com/1463-5771.htm |
Abstract | Purpose – Aim of this paper is to set some cost benchmarks for the cost of processing an insurance application and processing a claim. |
Keywords | activity based costs; benchmarking; insurance; organisational process |
ANZSRC Field of Research 2020 | 350710. Organisational behaviour |
380109. Industry economics and industrial organisation | |
350206. Insurance studies | |
Public Notes | This Author may be contacted by 61 7 46311624. Author's version deposited in accordance with the copyright policy of the publisher. |
Byline Affiliations | School of Accounting, Economics and Finance |
https://research.usq.edu.au/item/9ywy3/activity-based-costing-and-process-benchmarking-an-application-to-general-insurance
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