Banking in the bush (1993-2003): a decade of change

Article

Beal, Diana and Delpachitra, Sarath. 2005. "Banking in the bush (1993-2003): a decade of change." Economic Papers: a journal of applied economics and policy. 24 (1), pp. 61-74.
Article Title

Banking in the bush (1993-2003): a decade of change

ERA Journal ID18207
Article CategoryArticle
AuthorsBeal, Diana (Author) and Delpachitra, Sarath (Author)
Journal TitleEconomic Papers: a journal of applied economics and policy
Journal Citation24 (1), pp. 61-74
Number of Pages14
Year2005
PublisherJohn Wiley & Sons
Place of PublicationMelbourne, Australia
ISSN0812-0439
1759-3441
Web Address (URL)http://search.informit.com.au/fullText;dn=200503756;res=APAFT
Abstract

Financial-services delivery in Australia has undergone rapid change in the last two decades with the closure of full-service face-to-face branch outlets being a particular facet of change in the last decade. The brunt of these closures has been borne by residents of non-metropolitan and more remote areas. The research described in this paper has investigated how Australians living in regional and moderately remote areas have adjusted to changes in financial-services delivery. Respondents to a survey reported the decreased use of cheques, in common with national trends, and increasing use of electronic delivery methods. However, abandoning cheques in favour of other methods has not been taken up as rapidly as is practically possible. Respondents reported being most satisfied with saving and investing services and least satisfied with business-banking services.

Keywordsfincancial-services delivery; electronic banking
ANZSRC Field of Research 2020380118. Urban and regional economics
350204. Financial institutions (incl. banking)
520599. Social and personality psychology not elsewhere classified
Public Notes

File reproduced in accordance with the copyright policy of the publisher/author.

Byline AffiliationsCentre for Australian Financial Institutions
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