Data quality issues in implementing an ERP

Article


Xu, Hongjiang, Nord, Jeretta Horn, Brown, Noel and Nord, G. Daryl. 2002. "Data quality issues in implementing an ERP." Industrial Management + Data Systems. 102 (1), pp. 47-58. https://doi.org/10.1108/02635570210414668
Article Title

Data quality issues in implementing an ERP

ERA Journal ID19213
Article CategoryArticle
AuthorsXu, Hongjiang, Nord, Jeretta Horn, Brown, Noel and Nord, G. Daryl
Journal TitleIndustrial Management + Data Systems
Journal Citation102 (1), pp. 47-58
Number of Pages12
Year2002
Place of PublicationUnited Kingdom
ISSN0263-5577
1758-5783
Digital Object Identifier (DOI)https://doi.org/10.1108/02635570210414668
Web Address (URL)https://www.emerald.com/insight/content/doi/10.1108/02635570210414668/full/html
Abstract

Data quality is a critical issue during the implementation of an enterprise resource planning (ERP) system. Data quality problems can have a significant impact on an organisation's information system. Therefore, it is essential to understand data quality issues to ensure success in implementing ERP systems. This paper uses SAP as an example of an ERP system and describes a study, which explores data quality problems with existing systems, and identifies critical success factors that impact data quality. The study resulted in the development of a framework for understanding data quality issues in implementing an ERP, and application of this framework in a case study in two large Australian organisations. The findings of the study suggest that the importance of data quality needs to be widely understood in implementing an ERP, as well as providing recommendations that may be useful to practitioners.

KeywordsDatabase management; Information systems; Quality
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Byline AffiliationsUniversity of Southern Queensland
Oklahoma State University, United States
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