Utilisation of capability approach and emotional intelligence to protect the psychological well-being of persons within susceptible organisations

PhD Thesis


Payne, Martin Herbert. 2024. Utilisation of capability approach and emotional intelligence to protect the psychological well-being of persons within susceptible organisations. PhD Thesis Doctor of Philosophy. University of Southern Queensland. https://doi.org/10.26192/z7007
Title

Utilisation of capability approach and emotional intelligence to protect the psychological well-being of persons within susceptible organisations

TypePhD Thesis
AuthorsPayne, Martin Herbert
Supervisor
1. FirstA/Pr Steven Goh
2. SecondA/Pr Fernando Padro
Institution of OriginUniversity of Southern Queensland
Qualification NameDoctor of Philosophy
Number of Pages484
Year2024
PublisherUniversity of Southern Queensland
Place of PublicationAustralia
Digital Object Identifier (DOI)https://doi.org/10.26192/z7007
Abstract

There is an emerging imperative to safeguard a person's emotional and psychological well-being when their occupational, or volunteer, positions in certain organisations may require they manage, or cope, a traumatic or disastrous situation. However, an extensive literature review has provided little evidence that organisations do prepare persons who are likely to be involved with a crisis or traumatic incidents and provide no level of protection of a person’s psychological well-being. Protection can be achieved by enhancement of a persons individual 'capabilities' (traits and attributes). This dissertation argues that if intervention occurs before an incident or event as a preventative measure, the effects of exposure to an incident causing damage to a person’s psychological well-being would be minimised or eliminated. The alternative is to address the consequences ‘after’ the event or incident by providing treatment for trauma-related injury such as post-traumatic stress disorder. It is essential to provide ‘proof of concept’ with a capability framework. A capability framework can be utilised as a foundational structure against which a person’s vulnerability to manage trauma can be measured. A three-year case study was undertaken with The Salvation Army New Zealand for the development and implementation of a capability framework for their 2700 personnel. The capability framework was field-tested and evaluated using Stufflebeam's CIPP evaluation process, which was also used as a quality control measure. Central to the research is the identification of organisations that would be 'susceptible' to exposing their personnel to crisis or disastrous situations. These organisations activities may become involved with relief efforts for war-affected countries and zones, civil unrest, earthquakes, tsunamis, or hurricanes. The topic of protection of psychological well-being is becoming an ‘duty of care’ issue for many Orgainastions and is evinced by court judgements against some organisation in recent cases. It is proposed that a bespoke learning and development program could be developed for a person having to cope with a traumatic event or incident by the enhancement of their individual traits and attributes.

KeywordsPsychological Wellbeing ; Human Development; Trauma; Framework; Capability Approach ; Emotional Intelligence
Contains Sensitive ContentDoes not contain sensitive content
ANZSRC Field of Research 20205201. Applied and developmental psychology
Public Notes

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Byline AffiliationsSchool of Engineering
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