350402. Hospitality management
| Title | 350402. Hospitality management |
|---|---|
| Parent | 3504. Commercial services |
Latest research outputs
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Addressing data quality in Airbnb research
Prentice, Catherine and Pawlicz, Adam. 2024. "Addressing data quality in Airbnb research." International Journal of Contemporary Hospitality Management. 36 (3), pp. 812-832. https://doi.org/10.1108/IJCHM-10-2022-1207Article
Managing burnout from engagement-derived acting strategy
Prentice, Catherine, Snell, Lan and Sok, Phyra. 2023. "Managing burnout from engagement-derived acting strategy." Journal of Service Theory and Practice. 33 (4), pp. 577-597. https://doi.org/10.1108/JSTP-07-2022-0144Article
Sustainability during the COVID pandemic: analysis of hotel association communication
Zutshi, Ambika, Creed, Andrew, Bhattacharya,, Croy, Glen and Dahms, Sven. 2022. "Sustainability during the COVID pandemic: analysis of hotel association communication." Current Issues in Tourism. 25 (23), pp. 3840-3853. https://doi.org/10.1080/13683500.2022.2057842Article
Impact of social media in service innovations: an empirical study on the Australian hotel industry
Ng, Eric and Lien, Ching-Yu. 2014. "Impact of social media in service innovations: an empirical study on the Australian hotel industry." Al-Hakim, Latif and Jin, Chen (ed.) Quality innovation: knowledge, theory, and practices. Hershey, PA. United States. IGI Global. pp. 390-405Edited book (chapter)
The effectiveness of reappraisal as an emotional regulation technique for minimizing negative emotional contagion during angry complaint interactions
Dallimore, Karen and Sparks, Beverley. 2008. "The effectiveness of reappraisal as an emotional regulation technique for minimizing negative emotional contagion during angry complaint interactions." EIRASS 2008: Recent Advances in Retailing and Services Science. Zagreb, Croatia 14 - 17 Jul 2008Paper
The impact of tangible rewards on empowerment in the hotel sector
Birch, Dawn. 2002. "The impact of tangible rewards on empowerment in the hotel sector." ServSIG 2001: New Horizons in Services Marketing. Sydney, Australia 26 - 28 May 2001Paper