The role of administrative support staff in preparatory program delivery

Article


Blatchford, Vicki, Brazier, Jodi and McQuade, Anne. 2004. "The role of administrative support staff in preparatory program delivery." Australian Journal of Adult Learning. 44 (3), pp. 413-426.
Article Title

The role of administrative support staff in preparatory program delivery

ERA Journal ID20795
Article CategoryArticle
AuthorsBlatchford, Vicki (Author), Brazier, Jodi (Author) and McQuade, Anne (Author)
Journal TitleAustralian Journal of Adult Learning
Journal Citation44 (3), pp. 413-426
Number of Pages14
Year2004
PublisherAdult Learning Australia
Place of PublicationCanberra, Australia
ISSN1443-1394
Web Address (URL)http://search.informit.com.au/fullText;dn=200500209;res=APAFT
Abstract

Administrative support staff are a primary point of contact
for preparatory students. As such they play important roles in advising, guiding, supporting and encouraging these students who can be highly vulnerable in a higher education environment that is often alien and potentially hostile to them. This paper considers the part that administrative support staffing front counter' service roles play in contributing to the persistence and performance of preparatory students, and the importance of effectively addressing the non-academic issues faced by these students to securing academic success.

Keywordsschool administration
ANZSRC Field of Research 2020390303. Higher education
390403. Educational administration, management and leadership
Public Notes

c. Adult Learning Australia Inc.

Byline AffiliationsLearning and Teaching Support Unit
Student Administration
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https://research.usq.edu.au/item/9z8zq/the-role-of-administrative-support-staff-in-preparatory-program-delivery

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