Challenges of managing information quality in service organizations

Edited book


Al-Hakim, Latif (ed.) 2007. Challenges of managing information quality in service organizations. Hershey, PA, United States. Idea Group Publishing .
Book Title

Challenges of managing information quality in service organizations

Book CategoryEdited book
ERA Publisher ID2177
EditorsAl-Hakim, Latif
Number of Pages346
SeriesInformation Quality Management
Year2007
PublisherIdea Group Publishing
Place of PublicationHershey, PA, United States
ISBN159904420X
Web Address (URL)http://www.igi-global.com/bookstore/titledetails.aspx?TitleId=151
Abstract

Poor quality of data and information can have a harmful impact on decision-making and therefore on the overall effectiveness of an enterprise. Incorrect and misleading information associated with an enterprise’s production and service provision jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. Challenges of Managing Information Quality in Service Organizations presents cases and applications of information quality in various industrial service sectors, and presents twelve chapters organized into four sections: information quality application in healthcare industry, information quality application in banking, real estate and postal industries, information quality application for database management services, and information quality application for research and development.

Challenges of Managing Information Quality in Service Organizations provides insight and support for academic professionals as well as for practitioners concerned with the management of information.

Keywordse-business; e-commerce; world wide web; internet; quality information
ANZSRC Field of Research 2020350302. Business information management (incl. records, knowledge and intelligence)
350715. Quality management
460908. Information systems organisation and management
Public Notes

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Institution of OriginUniversity of Southern Queensland
Byline AffiliationsSchool of Management and Marketing
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https://research.usq.edu.au/item/q0w95/challenges-of-managing-information-quality-in-service-organizations

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