Investigating intercultural communication demonstrated among staff at University Malaysia Terengganu (UMT)
PhD Thesis
Title | Investigating intercultural communication demonstrated among staff at University Malaysia Terengganu (UMT) |
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Type | PhD Thesis |
Authors | |
Author | Ismail, Isma Rosila |
Supervisor | Lawrence, Jill |
Institution of Origin | University of Southern Queensland |
Qualification Name | Doctor of Philosophy |
Number of Pages | 316 |
Year | 2015 |
Abstract | This study investigated the ethnic and cultural backgrounds of personnel employed at University Malaysia Terengganu to determine the interplay between their interpersonal This study was framed within Hofstede cultural values theory, verbal communication theory (Hall, 1959 and 1966; Knapp & Hall, 2006) and cross-cultural communication The study contributes to the area of intercultural communication in a Malaysian context. It recommends for example that UMT personnel need to recognise the importance of understanding of their colleagues’ cultural backgrounds and how this contributes to effective workplace communication. The results also suggest that UMT needs to consider enhancing its institutional culture by raising the profile of and valuing multiculturalism. |
Keywords | intercultural communication; ethnic diversity; Malaysian university; University Malaysia Terengganu |
ANZSRC Field of Research 2020 | 390303. Higher education |
441013. Sociology of migration, ethnicity and multiculturalism | |
470108. Organisational, interpersonal and intercultural communication | |
Byline Affiliations | School of Arts and Communication |
https://research.usq.edu.au/item/q3364/investigating-intercultural-communication-demonstrated-among-staff-at-university-malaysia-terengganu-umt
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