Lessons from successes in medical communication training and their applications to accounting education

Article


Daff, Lyn. 2012. "Lessons from successes in medical communication training and their applications to accounting education." Accounting Education: An International Journal. 21 (4), pp. 385-405. https://doi.org/10.1080/09639284.2011.633832
Article Title

Lessons from successes in medical communication training and their applications to accounting education

ERA Journal ID19328
Article CategoryArticle
Authors
AuthorDaff, Lyn
Journal TitleAccounting Education: An International Journal
Journal Citation21 (4), pp. 385-405
Number of Pages21
Year2012
PublisherTaylor & Francis
Place of PublicationUnited Kingdom
ISSN0963-9284
1468-4489
Digital Object Identifier (DOI)https://doi.org/10.1080/09639284.2011.633832
Web Address (URL)http://www.tandfonline.com/doi/abs/10.1080/09639284.2011.633832
Abstract

Accountants interact with people from diverse backgrounds. While accounting knowledge and technical skills are essential, it is well-developed interpersonal skills that will enhance their relationships with clients and staff alike. Similarly, patients want their doctors to have extensive medical knowledge and an agreeable bedside manner. To address this, professional communication training forms part of the education of doctors and has been extensively researched. Employers of accounting graduates are looking for students with well-developed interpersonal skills. However, concerns continue about how well accounting education has addressed this need. In addition, research on approaches to improve accountants' interpersonal skills is limited. This paper seeks to raise awareness that successes in medical professional communication training may be drawn on to help frame an interpersonal skills training approach appropriate for accounting education. Also provided are two appendices that may assist accounting educators. One takes a medical communication model and suggests how it might be adapted to understand accountant–client interactions, while the other summarises the key issues to be considered in implementing interpersonal skills training including listing some helpful resources.

Keywordsaccountants' communication; education of accountants; interpersonal skills; medical communication training
ANZSRC Field of Research 2020350199. Accounting, auditing and accountability not elsewhere classified
Public Notes

File reproduced in accordance with the copyright policy of the publisher/author.

Byline AffiliationsAvondale College of Higher Education, Australia
Institution of OriginUniversity of Southern Queensland
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https://research.usq.edu.au/item/q36v9/lessons-from-successes-in-medical-communication-training-and-their-applications-to-accounting-education

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