Application of the Syllk model wiring an organisation for the capability of an online community of practice

Article


Duffield, Stephen Mark. 2016. "Application of the Syllk model wiring an organisation for the capability of an online community of practice." VINE: The Journal of Information and Knowledge Management Systems. 46 (2), pp. 267-294. https://doi.org/10.1108/VJIKMS-09-2015-0052
Article Title

Application of the Syllk model wiring an organisation for the capability of an online community of practice

ERA Journal ID42181
Article CategoryArticle
Authors
AuthorDuffield, Stephen Mark
Journal TitleVINE: The Journal of Information and Knowledge Management Systems
Journal Citation46 (2), pp. 267-294
Number of Pages28
Year2016
Place of PublicationUnited Kingdom
ISSN0305-5728
1474-1032
Digital Object Identifier (DOI)https://doi.org/10.1108/VJIKMS-09-2015-0052
Web Address (URL)http://www.emeraldinsight.com/doi/full/10.1108/VJIKMS-09-2015-0052
Abstract

Purpose: This paper aims to demonstrate how to apply the systemic lessons learned knowledge (Syllk) model to enable the organisation for the capability of an online community of practice (CoP).

Design/methodology/approach: The research method consisted of multiple spiral “action research” cycles (plan, action, observe and reflect) within a government organisation. The initial planning stage consisted of interviews followed by two focus groups to identify the facilitators and barriers that impact the initial design of the Syllk model within the organisation. Established knowledge management practices were aligned with each of the Syllk elements to address the identified barriers and facilitate learning as the action cycles progressed. Online CoP initiatives were implemented with two action research cycles completed. Actions were observed, monitored, evaluated and reflected on using an after action review process.

Findings: The results from this research shows how the capability of a CoP can be “wired” (distributed) across organisational systems, and how the Syllk model can be used to conceptually facilitate this. The research highlights the importance in understanding organisational knowledge facilitators and barriers and the associated practices to reflect and learn from past experiences.

Research limitations/implications: The paper demonstrates an application of the Syllk model, and that action research can benefit project and knowledge management researchers and practitioners.

Practical implications: This study contributes to practice by highlighting how to use the Syllk model to “wire” an organisation for some know-how capability.

Originality/value: This study applies a conceptual model enabling management to understand how organisational know-how is distributed (wired) across various systems of an organisation for an online CoP.

Keywordscommunities of practice; learning organization; action research; knowledge management; lessons learned; Swiss cheese model
ANZSRC Field of Research 2020350302. Business information management (incl. records, knowledge and intelligence)
350711. Organisational planning and management
330202. Building construction management and project planning
Public Notes

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Byline AffiliationsSchool of Management and Enterprise
Institution of OriginUniversity of Southern Queensland
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