Supporting Those Who Provide Support: What Do University Student-Facing Staff Say About Training for Working with Diverse Cohorts?
Article
Kilmartin, Samantha, McCredie, Tessa, Baker, Sally, Laffernis, Farhana and Due, Clemence. 2024. "Supporting Those Who Provide Support: What Do University Student-Facing Staff Say About Training for Working with Diverse Cohorts?" Student Success. 15 (1), pp. 73-85. https://doi.org/10.5204/ssj.3085
| Article Title | Supporting Those Who Provide Support: What Do University Student-Facing Staff Say About Training for Working with Diverse Cohorts? |
|---|---|
| ERA Journal ID | 123437 |
| Article Category | Article |
| Authors | Kilmartin, Samantha, McCredie, Tessa, Baker, Sally, Laffernis, Farhana and Due, Clemence |
| Journal Title | Student Success |
| Journal Citation | 15 (1), pp. 73-85 |
| Number of Pages | 13 |
| Year | 2024 |
| Publisher | Queensland University of Technology |
| ISSN | 1838-2959 |
| 2205-0795 | |
| Digital Object Identifier (DOI) | https://doi.org/10.5204/ssj.3085 |
| Web Address (URL) | https://studentsuccessjournal.org/article/view/3085 |
| Abstract | Increasing access for underrepresented cohorts to higher education has long been a priority internationally, and Australia is no exception. While universities offer a range of services in the areas of Equity, Career Development and Academic Advising (ECDAA) to support student success, there is little understanding of how these student-facing support staff are supported to work with diverse student cohorts. This is particularly the case when working with cultural and linguistic marginalised (CALM) students such as international students, refugees or migrants. This article examines the differing levels of knowledge and experience ECDAA practitioners’ have in working with culturally and linguistically diverse students in Australian universities, and the challenges practitioners face in accessing professional development to support them in their roles. While the importance of tailoring support services to meet the needs of diverse student cohorts is recognised, our findings highlight the need to provide ongoing professional development to support practitioners in the delivery of nuanced support services to CALM students. |
| Keywords | academic advising; Diversity; Culturally and Linguistically Marginalised;; student support; equity practice |
| Contains Sensitive Content | Does not contain sensitive content |
| ANZSRC Field of Research 2020 | 3999. Other Education |
| Byline Affiliations | Griffith University |
| University of Southern Queensland | |
| Australian National University | |
| University of New South Wales | |
| University of Adelaide |
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https://research.usq.edu.au/item/z5v39/supporting-those-who-provide-support-what-do-university-student-facing-staff-say-about-training-for-working-with-diverse-cohorts
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| 3085-Article Text-12796-1-10-20240220.pdf | ||
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