Technology, restructuring and the changing role of office support staff

Paper

Maguire, Heather J.. 1996. "Technology, restructuring and the changing role of office support staff." Antonio, Nelson Santos and Steele, Henry (ed.) 2nd South China International Business Symposium: Managing International Business in the Twenty First Century. Macau, China 1996 Macau.
Paper/Presentation Title

Technology, restructuring and the changing role of office support staff

Presentation TypePaper
Authors
AuthorMaguire, Heather J.
EditorsAntonio, Nelson Santos and Steele, Henry
Journal or Proceedings TitleProceedings of the 2nd South China International Business Symposium
Journal Citation2, pp. 995-1010
Number of Pages17
Year1996
Place of PublicationMacau
Conference/Event2nd South China International Business Symposium: Managing International Business in the Twenty First Century
Event Details
2nd South China International Business Symposium: Managing International Business in the Twenty First Century
Event Date
1996
Event Location
Macau, China
Abstract

Successful organisations are increasingly becoming those with the 'information advantage'. The increasing recognition of the link between information and success has brought about a new focus on employees who process information. This paper reports an international study of one such group of workers ie secretaries and suggests a number of reasons why, at a time when demand for efficient office support staff is increasing, the supply of this type of employee is decreasing.

Keywordssecretarial work; information advantage; supply and demand
ANZSRC Field of Research 2020350302. Business information management (incl. records, knowledge and intelligence)
359999. Other commerce, management, tourism and services not elsewhere classified
350709. Organisation and management theory
Public Notes

No evidence of copyright restrictions.

Byline AffiliationsSchool of Management and Marketing
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