The soft side of supply chain management: the importance of trust
Paper
Paper/Presentation Title | The soft side of supply chain management: the importance of trust |
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Presentation Type | Paper |
Authors | Maguire, Heather (Author), Paterson, Ian (Author) and Al-Hakim, Latif (Author) |
Editors | Chapman, Ross |
Journal or Proceedings Title | Proceedings of the 21st Australian and New Zealand Academy of Management Conference ( ANZAM 2007) |
Number of Pages | 23 |
Year | 2007 |
Place of Publication | Sydney, Australia |
ISBN | 1863081402 |
9781863081405 | |
Web Address (URL) of Paper | http://wms-soros.mngt.waikato.ac.nz/ANZAM/default.htm |
Conference/Event | 21st Australian and New Zealand Academy of Management Conference (ANZAM 2007) |
Event Details | 21st Australian and New Zealand Academy of Management Conference (ANZAM 2007) Parent Australian and New Zealand Academy of Management Conference Delivery In person Event Date 04 to end of 07 Dec 2007 Event Location Sydney, Australia |
Abstract | The growing need for collaboration between organisations to meet market demand in increasingly turbulent global and virtual business environments has focused attention on the formation of effective relationships between organisations. The increasing lack of formal governance arrangements covering relationships within many of these networks and alliances together with the increasing remoteness of interaction within the virtual environment has emphasised the essential nature of trust between members. Irrespective of the time and attention paid to the 'hard' side of managing these allinaces ie the financial and oeprational issues, success will be very difficult to achieve without significant attention being paid to the 'soft' side of alliance management represented by the development and management of effective relationships. Relationships are built on trust. This paper provides analysis of twelve trust factors, divided into goodwill and competence trust dimensions within the context of two Australian agribusiness supply chains. The two trust dimensions are analysed at overall, industry and sectoral level. Results of the analysis show that within the two supply chains on which the study was based expectations of organisations in relation to both goodwill and competence dimensions of trust were not being met. |
Keywords | trust; interorganisational relations; networking; supply chain management; virtual organisations; opportunism |
ANZSRC Field of Research 2020 | 350999. Transportation, logistics and supply chains not elsewhere classified |
359999. Other commerce, management, tourism and services not elsewhere classified | |
470108. Organisational, interpersonal and intercultural communication | |
Public Notes | Files associated with this item cannot be displayed due to copyright restrictions. |
Byline Affiliations | School of Management and Marketing |
https://research.usq.edu.au/item/9y8x8/the-soft-side-of-supply-chain-management-the-importance-of-trust
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