The soft side of supply chain management: the importance of trust

Paper

Maguire, Heather, Paterson, Ian and Al-Hakim, Latif. 2007. "The soft side of supply chain management: the importance of trust." Chapman, Ross (ed.) 21st Australian and New Zealand Academy of Management Conference (ANZAM 2007). Sydney, Australia 04 - 07 Dec 2007 Sydney, Australia.
Paper/Presentation Title

The soft side of supply chain management: the importance of trust

Presentation TypePaper
AuthorsMaguire, Heather (Author), Paterson, Ian (Author) and Al-Hakim, Latif (Author)
EditorsChapman, Ross
Journal or Proceedings TitleProceedings of the 21st Australian and New Zealand Academy of Management Conference ( ANZAM 2007)
Number of Pages23
Year2007
Place of PublicationSydney, Australia
ISBN1863081402
9781863081405
Web Address (URL) of Paperhttp://wms-soros.mngt.waikato.ac.nz/ANZAM/default.htm
Conference/Event21st Australian and New Zealand Academy of Management Conference (ANZAM 2007)
Event Details
21st Australian and New Zealand Academy of Management Conference (ANZAM 2007)
Parent
Australian and New Zealand Academy of Management Conference
Delivery
In person
Event Date
04 to end of 07 Dec 2007
Event Location
Sydney, Australia
Abstract

The growing need for collaboration between organisations to meet market demand in increasingly turbulent global and virtual business environments has focused attention on the formation of effective relationships between organisations. The increasing lack of formal governance arrangements covering relationships within many of these networks and alliances together with the increasing remoteness of interaction within the virtual environment has emphasised the essential nature of trust between members. Irrespective of the time and attention paid to the 'hard' side of managing these allinaces ie the financial and oeprational issues, success will be very difficult to achieve without significant attention being paid to the 'soft' side of alliance management represented by the development and management of effective relationships. Relationships are built on trust. This paper provides analysis of twelve trust factors, divided into goodwill and competence trust dimensions within the context of two Australian agribusiness supply chains. The two trust dimensions are analysed at overall, industry and sectoral level. Results of the analysis show that within the two supply chains on which the study was based expectations of organisations in relation to both goodwill and competence dimensions of trust were not being met.

Keywordstrust; interorganisational relations; networking; supply chain management; virtual organisations; opportunism
ANZSRC Field of Research 2020350999. Transportation, logistics and supply chains not elsewhere classified
359999. Other commerce, management, tourism and services not elsewhere classified
470108. Organisational, interpersonal and intercultural communication
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Byline AffiliationsSchool of Management and Marketing
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Maguire, Heather J.. 1996. "Technology, restructuring and the changing role of office support staff." Antonio, Nelson Santos and Steele, Henry (ed.) 2nd South China International Business Symposium: Managing International Business in the Twenty First Century. Macau, China 1996 Macau.
An empirical study of the applicability of the ghetto thesis to secretarial work in Australia and New Zealand
Maguire, Heather. Parry, Ken and Nooriafshar, Mehryar (ed.) 1996. An empirical study of the applicability of the ghetto thesis to secretarial work in Australia and New Zealand. Toowoomba, Australia. University of Southern Queensland.
Psychological contract: is it still an important organisational phenomenon?
Maguire, Heather. 2002. "Psychological contract: is it still an important organisational phenomenon?" Pacific Conference on Manufacturing 2002. Bangkok, Thailand 27 - 29 Nov 2002 Brisbane, Australia.
Mapping information of operating theatre waiting list process
Foo, Gerhardine and Al-Hakim, Latif. 2008. "Mapping information of operating theatre waiting list process." Wickramasinghe, Nilmini and Geisler, Eliezer (ed.) Encyclopedia of healthcare information systems, vol. 2. Hershey PA, USA. Medical Information Science Reference (IGI Global). pp. 844-859
Restructuring in the Australian banking industry
Littler, Craig R. and Maguire, Heather. 2001. "Restructuring in the Australian banking industry." Dawkins, Peter and Littler, Craig R. (ed.) Downsizing: is it working for Australia?. Melbourne, Australia. University of Melbourne. pp. 24-47
Extending the boundaries of IQ: can collaboration with information management improve corporate governance?
Maguire, Heather. 2008. "Extending the boundaries of IQ: can collaboration with information management improve corporate governance?" International Journal of Information Quality. 5 (3/4), pp. 325-348. https://doi.org/10.1504/IJIQ.2008.019561
E-innovation: information quality perspective
Al-Hakim, Latif. 2007. "E-innovation: information quality perspective." Chen, Jin, Xu, Qingrui and Wu, Xiaobo (ed.) ISMOT 2007: Managing Total Innovation and Open Innovation in the 21st Century. Hangzhou, China 01 - 03 Jun 2007 Hangzhou, China.
Analysing trust as a means of improving the effectiveness of the virtual supply chain
Paterson, Ian, Maguire, Heather and Al-Hakim, Latif. 2008. "Analysing trust as a means of improving the effectiveness of the virtual supply chain." International Journal of Networking and Virtual Organisations. 5 (3/4), pp. 325-348. https://doi.org/10.1504/IJNVO.2008.018826
Psychological contracts: are they still relevant?
Maguire, Heather. 2002. "Psychological contracts: are they still relevant?" Career Development International. 7 (3), pp. 167-180. https://doi.org/10.1108/13620430210414856
The changing psychological contract: challenges and implications for HRM, organisations and employees
Maguire, Heather. 2003. "The changing psychological contract: challenges and implications for HRM, organisations and employees." Wiesner, Retha and Millett, Bruce (ed.) Human resource management: challenges and future directions. Brisbane, Australia. John Wiley & Sons. pp. 87-103
Operations and information quality management: current trends and future directions
Al-Hakim, Latif. 2007. "Operations and information quality management: current trends and future directions." Gupta, Omprakash, Saha, Gour and Agrawal, Shivprakash (ed.) Emerging Perspectives of Decision Making in a New Globalized Word: Theory, Practice and Future Directions (2007). Bangkok, Thailand 17 - 20 Oct 2007 Houson, TX, United States.
The information management risk construct: identifying the potential impact of information quality on corporate risk
Pullen, Troy and Maguire, Heather. 2007. "The information management risk construct: identifying the potential impact of information quality on corporate risk." International Journal of Information Quality. 1 (4), pp. 412-443.
Perception of students on performance of dual-mode education: information quality perspective
Al-Hakim, Latif. 2007. "Perception of students on performance of dual-mode education: information quality perspective." International Journal of Information Quality. 1 (3), pp. 314-325. https://doi.org/10.1504/IJIQ.2007.016394
The influence of technology attributes, trust and dependency on e-procurement adoption decisions in supply chain relationships
Abdullah, Nik Ab Halim Nik and Al-Hakim, Latif. 2006. "The influence of technology attributes, trust and dependency on e-procurement adoption decisions in supply chain relationships." Logistics Strategies and Technologies for Global Business (LCSM 2006). Hong Kong, China 05 - 07 Jan 2006 Hong Kong.
Data quality and work alignment: do IT professionals think differently?
Al-Hakim, Latif and Xu, Hongjiang. 2005. "Data quality and work alignment: do IT professionals think differently?" Sarmento, Anabela (ed.) Issues of human computer interaction. Hershey, PA, United States. IRM Press (IGI Global). pp. 291-320
Beam search for sequencing point operations in flat plate manufacturing
Shayan, E. and Al-Hakim, Latif. 2002. "Beam search for sequencing point operations in flat plate manufacturing." Computers and Industrial Engineering. 42 (2-4), pp. 309-315. https://doi.org/10.1016/S0360-8352(02)00016-5
The effect of information quality on surgery process variation
Al-Hakim, Latif. 2007. "The effect of information quality on surgery process variation." Khosrow-Pour, Mehdi (ed.) IRMA 2007: Managing Worldwide Operations and Communications with Information Technology. Vancouver, Canada 19 - 23 May 2007 Hershey, PA, United States. https://doi.org/10.4018/978-1-59904-929-8.ch401
Trust and technology adoption in Australian agribusiness supply chains: a gap analysis approach
Paterson, Ian. 2006. Trust and technology adoption in Australian agribusiness supply chains: a gap analysis approach. Doctorate other than PhD Doctor of Business Administration. University of Southern Queensland.
IDEF3-based framework for web-based hospital information system
Al-Hakim, Latif. 2007. "IDEF3-based framework for web-based hospital information system." Al-Hakim, Latif (ed.) Web mobile based applications for healthcare management. Hershey, PA, USA. IRM Press (IGI Global). pp. 376-401
Procedure for modeling and improving e-SCM processes
Boonyathan, Patcharee and Al-Hakim, Latif. 2007. "Procedure for modeling and improving e-SCM processes." Zhang, Qingyu (ed.) E-supply chain technologies and management. Hershey, PA, United States. IGI Global. pp. 1-21
Make or buy decisions: perception gap analysis
Mahaorand, Thamrong and Al-Hakim, Latif. 2005. "Make or buy decisions: perception gap analysis." 2005 International Conference on Business and Information (BAI 2005). Hong Kong, China 14 - 15 Jul 2005 Hong Kong.
Identification of waste zones associated with supply chain management
Al-Hakim, Latif. 2005. "Identification of waste zones associated with supply chain management." Boswell, Vince (ed.) SAPICS 2005: Supply Chains in Rhythm. Sun City, South Africa 05 - 08 Jun 2005 South Africa.
Trust and technology diffusion within the meat supply chain: a conceptual framework
Chua, Roberta and Al-Hakim, Latif. 2005. "Trust and technology diffusion within the meat supply chain: a conceptual framework." 2005 International Conference on Business and Information (BAI 2005). Hong Kong, China 14 - 15 Jul 2005 Hong Kong.
Waste identification: a supply chain strategy perspective
Al-Hakim, Latif. 2005. "Waste identification: a supply chain strategy perspective." Tang, Kwei (ed.) 2005 International Conference on Business and Information (BAI 2005). Hong Kong, China 14 - 15 Jul 2005 Hong Kong.
IT outsourcing: an assessment of relative failure factor complexity
Al-Hakim, Latif. 2005. "IT outsourcing: an assessment of relative failure factor complexity." Appicello, Amanda, Neidig, Jennifer, Roth, Kristin and Davies, Renee (ed.) IRMA 2005: Managing Modern Organisations With Information Technology. San Diego, United States 15 - 18 May 2005 Hershey, PA, USA.
Modelling interdependencies for electronic supply chain management
Al-Hakim, Latif. 2005. "Modelling interdependencies for electronic supply chain management." Appicello, Amanda, Neidig, Jennifer, Roth, Kristin and Davies, Renee (ed.) IRMA 2005: Managing Modern Organisations With Information Technology. San Diego, United States 15 - 18 May 2005 Hershey, USA.