Adapted lean thinking for healthcare services: an empirical study in the traditional Chinese hospital
Edited book (chapter)
Chapter Title | Adapted lean thinking for healthcare services: an empirical study in the traditional Chinese hospital |
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Book Chapter Category | Edited book (chapter) |
ERA Publisher ID | 3337 |
Book Title | Lean thinking for healthcare |
Authors | Su, Ying (Author), Soar, Jeffrey (Author), Shen, Ningqiao (Author) and Al-Hakim, Latif (Author) |
Editors | Wickramasinghe, N., Al-Hakim, L., Gonzalez, C. and Tan, J. |
Page Range | 115-142 |
Series | Healthcare Delivery in the Information Age |
Chapter Number | 8 |
Number of Pages | 28 |
Year | 2014 |
Publisher | Springer |
Place of Publication | New York, NY. United States |
ISBN | 9781461480358 |
9781461480365 | |
Digital Object Identifier (DOI) | https://doi.org/10.1007/978-1-4614-8036-5_8 |
Web Address (URL) | http://link.springer.com/chapter/10.1007/978-1-4614-8036-5_8 |
Abstract | This paper looks at how Lean Thinking can be adapted using a model derived from a case study of a large Traditional Chinese Hospital. After a restructuring in divisions and the implementation of the care programmers and clinical pathways, hospital management found that they had no tools to evaluate if these changes were resulting in a Lean Thinking approach on the work-floor. In agreement with hospital management, an existing tool of Business Process Reengineering measurement was adopted and adapted to the specific context of healthcare. This paper reports on how the quantitative model was changed and validated in order to come up with a useful instrument to measure the Lean Thinking of the employees in the hospital. The Hospital Lean Thinking (HLT) tool can be useful to measure the effects of changes that are assumed to lead to more Lean Thinking or even patient focus. In this way the pay-off of these investments can be made more tangible. The HLT tool offers hospitals a way to evaluate how they are evolving towards more Lean Thinking. |
Keywords | lean thinking; China; hospital services; performance measurement |
ANZSRC Field of Research 2020 | 469999. Other information and computing sciences not elsewhere classified |
350715. Quality management | |
359999. Other commerce, management, tourism and services not elsewhere classified | |
Byline Affiliations | Institute of Scientific and Technical Information of China, China |
School of Information Systems | |
Jiangsu Hospital of Traditional Chinese Medicine, China | |
School of Management and Marketing | |
Institution of Origin | University of Southern Queensland |
https://research.usq.edu.au/item/q2174/adapted-lean-thinking-for-healthcare-services-an-empirical-study-in-the-traditional-chinese-hospital
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