Lean thinking for healthcare services: how far does information quality affect the emergency services?

Paper

Al-Hakim, Latif. 2011. "Lean thinking for healthcare services: how far does information quality affect the emergency services?" Su, Ying and Al-Hakim, Latif (ed.) COINFO 2011: 6th International Conference on Cooperation and Promotion of Information Resources in Science and Technology: Coordinative Innovation and Open Sharing. Hangzhou, China 12 - 14 Nov 2011 Irvine, CA, United States.
Paper/Presentation Title

Lean thinking for healthcare services: how far does information quality affect the emergency services?

Presentation TypePaper
Authors
AuthorAl-Hakim, Latif
EditorsSu, Ying and Al-Hakim, Latif
Journal or Proceedings TitleProceedings of the 6th International Conference on Cooperation and Promotion of Information Resources in Science and Technolog: Coordinative Innovation and Open Sharing (COINFO 2011)
ERA Conference ID50649
Number of Pages6
Year2011
Place of PublicationIrvine, CA, United States
ISBN9781618960009
Web Address (URL) of Paperhttp://coinfo.istic.ac.cn/coinfo11/index_1.html
Conference/EventCOINFO 2011: 6th International Conference on Cooperation and Promotion of Information Resources in Science and Technology: Coordinative Innovation and Open Sharing
International Conference on Cooperation and Promotion of Information Resources in Science and Technology
Event Details
COINFO 2011: 6th International Conference on Cooperation and Promotion of Information Resources in Science and Technology: Coordinative Innovation and Open Sharing
Event Date
12 to end of 14 Nov 2011
Event Location
Hangzhou, China
Event Details
International Conference on Cooperation and Promotion of Information Resources in Science and Technology
COINFO
Abstract

This aim of this paper is to reduce waste in emergency services. It defines waste as any event that causes delay, waiting, disruption or repeating operation, the research adapts lean thinking approach to suit the emergency services taking into consideration the quality of information flow. The paper discusses the differences between manufacturing and healthcare environment and considers the related dimensions of information quality. The paper employs observational methodology and presents results of observations conducted in emergency services of three Chinese hospitals. The study shows that up to 22% of the emergency time can be saved via reducing and eliminating of preventable waste, that is, through introducing information quality methodology within the healthcare system.

Keywordsinformation quality; emergency services; lean thinking; observations
ANZSRC Field of Research 2020420399. Health services and systems not elsewhere classified
350715. Quality management
420306. Health care administration
Public Notes

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E-mail: service@scirp.org

Institution of OriginUniversity of Southern Queensland
Byline AffiliationsSchool of Management and Marketing
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Al-Hakim, Latif. 2007. "Operations and information quality management: current trends and future directions." Gupta, Omprakash, Saha, Gour and Agrawal, Shivprakash (ed.) Emerging Perspectives of Decision Making in a New Globalized Word: Theory, Practice and Future Directions (2007). Bangkok, Thailand 17 - 20 Oct 2007 Houson, TX, United States.
Perception of students on performance of dual-mode education: information quality perspective
Al-Hakim, Latif. 2007. "Perception of students on performance of dual-mode education: information quality perspective." International Journal of Information Quality. 1 (3), pp. 314-325. https://doi.org/10.1504/IJIQ.2007.016394
The influence of technology attributes, trust and dependency on e-procurement adoption decisions in supply chain relationships
Abdullah, Nik Ab Halim Nik and Al-Hakim, Latif. 2006. "The influence of technology attributes, trust and dependency on e-procurement adoption decisions in supply chain relationships." Logistics Strategies and Technologies for Global Business (LCSM 2006). Hong Kong, China 05 - 07 Jan 2006 Hong Kong.
Data quality and work alignment: do IT professionals think differently?
Al-Hakim, Latif and Xu, Hongjiang. 2005. "Data quality and work alignment: do IT professionals think differently?" Sarmento, Anabela (ed.) Issues of human computer interaction. Hershey, PA, United States. IRM Press (IGI Global). pp. 291-320
Beam search for sequencing point operations in flat plate manufacturing
Shayan, E. and Al-Hakim, Latif. 2002. "Beam search for sequencing point operations in flat plate manufacturing." Computers and Industrial Engineering. 42 (2-4), pp. 309-315. https://doi.org/10.1016/S0360-8352(02)00016-5
The effect of information quality on surgery process variation
Al-Hakim, Latif. 2007. "The effect of information quality on surgery process variation." Khosrow-Pour, Mehdi (ed.) IRMA 2007: Managing Worldwide Operations and Communications with Information Technology. Vancouver, Canada 19 - 23 May 2007 Hershey, PA, United States. https://doi.org/10.4018/978-1-59904-929-8.ch401
IDEF3-based framework for web-based hospital information system
Al-Hakim, Latif. 2007. "IDEF3-based framework for web-based hospital information system." Al-Hakim, Latif (ed.) Web mobile based applications for healthcare management. Hershey, PA, USA. IRM Press (IGI Global). pp. 376-401
Procedure for modeling and improving e-SCM processes
Boonyathan, Patcharee and Al-Hakim, Latif. 2007. "Procedure for modeling and improving e-SCM processes." Zhang, Qingyu (ed.) E-supply chain technologies and management. Hershey, PA, United States. IGI Global. pp. 1-21
Make or buy decisions: perception gap analysis
Mahaorand, Thamrong and Al-Hakim, Latif. 2005. "Make or buy decisions: perception gap analysis." 2005 International Conference on Business and Information (BAI 2005). Hong Kong, China 14 - 15 Jul 2005 Hong Kong.
Identification of waste zones associated with supply chain management
Al-Hakim, Latif. 2005. "Identification of waste zones associated with supply chain management." Boswell, Vince (ed.) SAPICS 2005: Supply Chains in Rhythm. Sun City, South Africa 05 - 08 Jun 2005 South Africa.
Trust and technology diffusion within the meat supply chain: a conceptual framework
Chua, Roberta and Al-Hakim, Latif. 2005. "Trust and technology diffusion within the meat supply chain: a conceptual framework." 2005 International Conference on Business and Information (BAI 2005). Hong Kong, China 14 - 15 Jul 2005 Hong Kong.
Waste identification: a supply chain strategy perspective
Al-Hakim, Latif. 2005. "Waste identification: a supply chain strategy perspective." Tang, Kwei (ed.) 2005 International Conference on Business and Information (BAI 2005). Hong Kong, China 14 - 15 Jul 2005 Hong Kong.
IT outsourcing: an assessment of relative failure factor complexity
Al-Hakim, Latif. 2005. "IT outsourcing: an assessment of relative failure factor complexity." Appicello, Amanda, Neidig, Jennifer, Roth, Kristin and Davies, Renee (ed.) IRMA 2005: Managing Modern Organisations With Information Technology. San Diego, United States 15 - 18 May 2005 Hershey, PA, USA.
Modelling interdependencies for electronic supply chain management
Al-Hakim, Latif. 2005. "Modelling interdependencies for electronic supply chain management." Appicello, Amanda, Neidig, Jennifer, Roth, Kristin and Davies, Renee (ed.) IRMA 2005: Managing Modern Organisations With Information Technology. San Diego, United States 15 - 18 May 2005 Hershey, USA.