Web-mobile-based hospital information system
Paper
Paper/Presentation Title | Web-mobile-based hospital information system |
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Presentation Type | Paper |
Authors | |
Author | Al-Hakim, Latif |
Editors | Khosrow-Pour, Mehdi |
Journal or Proceedings Title | Innovations Through Information Technology, Vols 1 and 2 |
Number of Pages | 3 |
Year | 2004 |
Place of Publication | Hershey, PA, USA |
ISBN | 1591402611 |
Conference/Event | 2004 Information Resources Management Association International Conference (IRMA 2004) |
Event Details | 2004 Information Resources Management Association International Conference (IRMA 2004) Parent Information Resources Management Association International Conference (IRMA) Delivery In person Event Date 23 to end of 26 May 2004 Event Location New Orleans, United States |
Abstract | Waiting lists are of great concern to healthcare executives because of their societal and political priority. This paper presents a web mobile-based system for managing waiting lists in hospitals. It challenges the traditional hospital strategies for managing waiting lists with a dual aim. First, to improve customer satisfaction in an environment that often imposes unexpected and unexplained deviation from the planned activities and second, to create a system that is an effective decision support systems for waiting list management. The paper uses IDEF0 to map the waiting list management process and fuzzy logics to deal with the dynamic nature of the process. |
Keywords | service quality; waiting lists; hospital administration |
ANZSRC Field of Research 2020 | 350709. Organisation and management theory |
Public Notes | Files associated with this item cannot be displayed due to copyright restrictions. |
Byline Affiliations | Department of Management and Organisational Behaviour |
https://research.usq.edu.au/item/9zv86/web-mobile-based-hospital-information-system
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