Trust and information quality: performance gap analysis
Article
Article Title | Trust and information quality: performance gap analysis |
---|---|
ERA Journal ID | 32085 |
Article Category | Article |
Authors | |
Author | Al-Hakim, Latif |
Journal Title | International Journal of Information Quality |
Journal Citation | 2 (4), pp. 359-372 |
Number of Pages | 13 |
Year | 2011 |
Place of Publication | London, United Kingdom |
ISSN | 1751-0457 |
1751-0465 | |
Digital Object Identifier (DOI) | https://doi.org/10.1504/IJIQ.2011.043783 |
Abstract | This research considers information quality from the perspective of the dimensions of trust. This paper identifies twelve effective factors of information quality. These factors are investigated in order to gauge the gap between expected importance and perceived performance ratings of these factors within the process of information sharing. The research presents results of a survey comprising thirty nine organisations. Data analysis recognises four factors with critical gaps affecting information sharing. These are 'level of responsiveness', 'information accessibility', 'information accuracy' and 'information timely as agreed'. |
Keywords | information quality, information sharing, trust dimensions, gap analysis |
ANZSRC Field of Research 2020 | 460902. Decision support and group support systems |
350706. International business | |
Public Notes | Files associated with this item cannot be displayed due to copyright restrictions. |
Byline Affiliations | School of Management and Marketing |
Institution of Origin | University of Southern Queensland |
https://research.usq.edu.au/item/q1043/trust-and-information-quality-performance-gap-analysis
1898
total views11
total downloads1
views this month0
downloads this month