Modeling the effects of information quality on hospital process performance

Paper

Su, Ying, Yin, Ling and Al-Hakim, Latif. 2010. "Modeling the effects of information quality on hospital process performance ." 2010 International Conference on Information Technology and Industrial Engineering. Wuhan, China 06 - 07 Jun 2010 Liverpool, England.
Paper/Presentation Title

Modeling the effects of information quality on hospital process performance

Presentation TypePaper
AuthorsSu, Ying (Author), Yin, Ling (Author) and Al-Hakim, Latif (Author)
Journal or Proceedings TitleProceedings of the 2010 International Conference on Information Technology and Industrial Engineering
Number of Pages5
Year2010
Place of PublicationLiverpool, England
ISBN9781846260308
Conference/Event2010 International Conference on Information Technology and Industrial Engineering
Event Details
2010 International Conference on Information Technology and Industrial Engineering
Event Date
06 to end of 07 Jun 2010
Event Location
Wuhan, China
Abstract

Due to rising costs and risks, it is necessary to optimize performance of the hospital processes. High quality information has a significant effect on improving process performance and patient satisfaction, as well as resolving patient disputes. Based on the analysis of the hospital process, information quality (IQ) is considered as an important contributory factor in improving patient throughput. In this paper, a process oriented theoretical framework and main content are presented. Through the establishment of quantitative information, quality indicators such as Timeliness, Completeness and Reputation, and the effect on process performance (registered queue length, waiting time, utilization of hospital resources), together with the cost of the hospital process, are analyzed from the theoretical aspect and then verified by simulation technology. Finally, the results of our studies provide evidence that simulation can provide prediction support to drive information quality toward the performance management.

Keywordsinformation quality, hospital process, process performance, simulation
ANZSRC Field of Research 2020460908. Information systems organisation and management
Byline AffiliationsInstitute of Scientific and Technical Information of China, China
School of Management and Marketing
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Soin, S. and Al-Hakim, Latif. 2004. "Managing supply chain at high technology companies." Xie, M., Durrani, T. S. and Tang, H. K. (ed.) 2004 IEEE International Engineering Management Conference. Singapore 18 - 21 Oct 2004 Singapore. https://doi.org/10.1109/IEMC.2004.1408877
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Al-Hakim, Latif. 2004. "Information quality function deployment." Chengalur-Smith, Shobha, Long, Jennifer, Raschid, Louiqa and Seko, Craig (ed.) 9th International Conference on Information Quality (ICIQ-2004). Cambridge, United States 05 - 07 Nov 2004 Cambridge, Massachusetts, USA.
Theoretical framework for mapping information of social- technical processes: a case of operating theatre waiting list management process
Foo, Gerhardine and Al-Hakim, Latif. 2006. "Theoretical framework for mapping information of social- technical processes: a case of operating theatre waiting list management process." Khosrow-Pour, Mehdi (ed.) 2006 Information Resources Management Association International Conference (IRMA 2006). Washington, United States 21 - 24 May 2006 Hershey, PA, USA.
Web-based hospital information system for managing operating theatre waiting list
Al-Hakim, Latif. 2006. "Web-based hospital information system for managing operating theatre waiting list." International Journal of Healthcare Technology and Management. 7 (3-4), pp. 266-282. https://doi.org/10.1504/IJHTM.2006.008436
Modelling information flow for surgery management process
Al-Hakim, Latif. 2008. "Modelling information flow for surgery management process." International Journal of Information Quality. 2 (1), pp. 60-74. https://doi.org/10.1504/IJIQ.2008.019563
Information flow perspective for capturing the impact of corporate environmental performance on the cost of debt
Xu, Yinshuo, Slaughter, Geoff and Al-Hakim, Latif. 2009. "Information flow perspective for capturing the impact of corporate environmental performance on the cost of debt." Peng, Jie, Al-Hakim, Latif and Chen, Guoqing (ed.) COINFO 2009: 4th International Conference on Cooperation and Promotion of Information Resources in Science and Technology. Beijing, China 21 - 23 Nov 2009 Beijing, China. https://doi.org/10.1109/COINFO.2009.18
Preface [to Information systems research methods, epistemology, and applications]
Cater-Steel, Aileen and Al-Hakim, Latif. 2009. "Preface [to Information systems research methods, epistemology, and applications]." Cater-Steel, Aileen and Al-Hakim, Latif (ed.) Information systems research methods, epistemology, and applications. Hershey PA, USA. IGI Global. pp. xviii-xxiv
Critical drivers affecting strategic alignment of outsourcing service providers and their customers in Thailand
Mahaorand, Thamrong and Al-Hakim, Latif. 2008. "Critical drivers affecting strategic alignment of outsourcing service providers and their customers in Thailand ." Kachitvichyanukul, Voratas, Yenradee, Pisal and Gong, Da-Chuan (ed.) ICLS 2008: Effective Supply Chain and Logistic Management for Sustainable Development. Bangkok, Thailand 26 - 28 Nov 2008 Bangkok, Thailand.
Surgical disruption: information quality perspective
Al-Hakim, Latif. 2008. "Surgical disruption: information quality perspective." International Journal of Information Quality. 2 (2), pp. 192-204. https://doi.org/10.1504/IJIQ.2008.022963
Preface [to Business web strategy: design, alignment and application]
Memmola, Massimo and Al-Hakim, Latif. 2009. "Preface [to Business web strategy: design, alignment and application]." Al-Hakim, Latif and Memmola, Massimo (ed.) Business web strategy: design, alignment and application. Hershey, PA. United States. IGI Global.
Factors affecting trust within Australian beef supply chain
Chua, Roberta Li, Cockfield, Geoff and Al-Hakim, Latif. 2008. "Factors affecting trust within Australian beef supply chain." Kachitvichyanukul, Voratas, Yenradee, Pisal and Gong, Da-Chuan (ed.) ICLS 2008: Effective Supply Chain and Logistic Management for Sustainable Development. Bangkok, Thailand 26 - 28 Nov 2008 Bangkok, Thailand.
Mapping information of operating theatre waiting list process
Foo, Gerhardine and Al-Hakim, Latif. 2008. "Mapping information of operating theatre waiting list process." Wickramasinghe, Nilmini and Geisler, Eliezer (ed.) Encyclopedia of healthcare information systems, vol. 2. Hershey PA, USA. Medical Information Science Reference (IGI Global). pp. 844-859
E-innovation: information quality perspective
Al-Hakim, Latif. 2007. "E-innovation: information quality perspective." Chen, Jin, Xu, Qingrui and Wu, Xiaobo (ed.) ISMOT 2007: Managing Total Innovation and Open Innovation in the 21st Century. Hangzhou, China 01 - 03 Jun 2007 Hangzhou, China.
Analysing trust as a means of improving the effectiveness of the virtual supply chain
Paterson, Ian, Maguire, Heather and Al-Hakim, Latif. 2008. "Analysing trust as a means of improving the effectiveness of the virtual supply chain." International Journal of Networking and Virtual Organisations. 5 (3/4), pp. 325-348. https://doi.org/10.1504/IJNVO.2008.018826
Operations and information quality management: current trends and future directions
Al-Hakim, Latif. 2007. "Operations and information quality management: current trends and future directions." Gupta, Omprakash, Saha, Gour and Agrawal, Shivprakash (ed.) Emerging Perspectives of Decision Making in a New Globalized Word: Theory, Practice and Future Directions (2007). Bangkok, Thailand 17 - 20 Oct 2007 Houson, TX, United States.
Perception of students on performance of dual-mode education: information quality perspective
Al-Hakim, Latif. 2007. "Perception of students on performance of dual-mode education: information quality perspective." International Journal of Information Quality. 1 (3), pp. 314-325. https://doi.org/10.1504/IJIQ.2007.016394
The influence of technology attributes, trust and dependency on e-procurement adoption decisions in supply chain relationships
Abdullah, Nik Ab Halim Nik and Al-Hakim, Latif. 2006. "The influence of technology attributes, trust and dependency on e-procurement adoption decisions in supply chain relationships." Logistics Strategies and Technologies for Global Business (LCSM 2006). Hong Kong, China 05 - 07 Jan 2006 Hong Kong.
Data quality and work alignment: do IT professionals think differently?
Al-Hakim, Latif and Xu, Hongjiang. 2005. "Data quality and work alignment: do IT professionals think differently?" Sarmento, Anabela (ed.) Issues of human computer interaction. Hershey, PA, United States. IRM Press (IGI Global). pp. 291-320
Beam search for sequencing point operations in flat plate manufacturing
Shayan, E. and Al-Hakim, Latif. 2002. "Beam search for sequencing point operations in flat plate manufacturing." Computers and Industrial Engineering. 42 (2-4), pp. 309-315. https://doi.org/10.1016/S0360-8352(02)00016-5
The effect of information quality on surgery process variation
Al-Hakim, Latif. 2007. "The effect of information quality on surgery process variation." Khosrow-Pour, Mehdi (ed.) IRMA 2007: Managing Worldwide Operations and Communications with Information Technology. Vancouver, Canada 19 - 23 May 2007 Hershey, PA, United States. https://doi.org/10.4018/978-1-59904-929-8.ch401
IDEF3-based framework for web-based hospital information system
Al-Hakim, Latif. 2007. "IDEF3-based framework for web-based hospital information system." Al-Hakim, Latif (ed.) Web mobile based applications for healthcare management. Hershey, PA, USA. IRM Press (IGI Global). pp. 376-401
Procedure for modeling and improving e-SCM processes
Boonyathan, Patcharee and Al-Hakim, Latif. 2007. "Procedure for modeling and improving e-SCM processes." Zhang, Qingyu (ed.) E-supply chain technologies and management. Hershey, PA, United States. IGI Global. pp. 1-21
Make or buy decisions: perception gap analysis
Mahaorand, Thamrong and Al-Hakim, Latif. 2005. "Make or buy decisions: perception gap analysis." 2005 International Conference on Business and Information (BAI 2005). Hong Kong, China 14 - 15 Jul 2005 Hong Kong.
Identification of waste zones associated with supply chain management
Al-Hakim, Latif. 2005. "Identification of waste zones associated with supply chain management." Boswell, Vince (ed.) SAPICS 2005: Supply Chains in Rhythm. Sun City, South Africa 05 - 08 Jun 2005 South Africa.
Trust and technology diffusion within the meat supply chain: a conceptual framework
Chua, Roberta and Al-Hakim, Latif. 2005. "Trust and technology diffusion within the meat supply chain: a conceptual framework." 2005 International Conference on Business and Information (BAI 2005). Hong Kong, China 14 - 15 Jul 2005 Hong Kong.
Waste identification: a supply chain strategy perspective
Al-Hakim, Latif. 2005. "Waste identification: a supply chain strategy perspective." Tang, Kwei (ed.) 2005 International Conference on Business and Information (BAI 2005). Hong Kong, China 14 - 15 Jul 2005 Hong Kong.
IT outsourcing: an assessment of relative failure factor complexity
Al-Hakim, Latif. 2005. "IT outsourcing: an assessment of relative failure factor complexity." Appicello, Amanda, Neidig, Jennifer, Roth, Kristin and Davies, Renee (ed.) IRMA 2005: Managing Modern Organisations With Information Technology. San Diego, United States 15 - 18 May 2005 Hershey, PA, USA.
Modelling interdependencies for electronic supply chain management
Al-Hakim, Latif. 2005. "Modelling interdependencies for electronic supply chain management." Appicello, Amanda, Neidig, Jennifer, Roth, Kristin and Davies, Renee (ed.) IRMA 2005: Managing Modern Organisations With Information Technology. San Diego, United States 15 - 18 May 2005 Hershey, USA.