Preface to [Challenges of managing information quality in service organizations]

Edited book (chapter)

Al-Hakim, Latif. 2007. "Preface to [Challenges of managing information quality in service organizations]." Al-Hakim, Latif (ed.) Challenges of managing information quality in service organizations. Hershey, PA, United States. Idea Group Publishing . pp. ix-xxii
Chapter Title

Preface to [Challenges of managing information quality in service organizations]

Book Chapter CategoryEdited book (chapter)
ERA Publisher ID2177
Book TitleChallenges of managing information quality in service organizations
Authors
AuthorAl-Hakim, Latif
EditorsAl-Hakim, Latif
Page Rangeix-xxii
SeriesInformation Quality Management
Number of Pages14
Year2007
PublisherIdea Group Publishing
Place of PublicationHershey, PA, United States
ISBN159904420X
Web Address (URL)http://www.igi-global.com/bookstore/titledetails.aspx?TitleId=151
Abstract

[Overview]:
There have been three major interrelated trends in global markets over the last three decades that have brought the concept of information quality (IQ) to the forefront of management attention. These trends are as follows:

Innovation: The current era is associated with widespread and successive waves of technology-driven innovations in information and communication technologies (lCT). Technologies such as the Internet, electronic commerce, World Wide Web (www) and mobile commerce bring with them ubiquitous connectivity, real-time access and overwhelming volumes of data and information.

Information economy: The world has experienced a transition from an industrial economy to an information economy. Data and information have become as much a strategic necessity for an organisation's well being and future success as oxygen is to human life (Eckerson, 2002). Almost every activity in which an enterprise engages requires data. Data are the critical inputs into almost alJ strategic and operational decisions ofan enterprise (Eckerson, 2002; Redman, 2001).

Mandatary requirements: Organisations realise that they must provide the quality information expected by their customers 'or run the risk of legislation that forces them to provide such quality' (English & Perez, 2003).

Keywordse-business; e-commerce; world wide web; internet; quality information
ANZSRC Field of Research 2020350302. Business information management (incl. records, knowledge and intelligence)
350715. Quality management
460908. Information systems organisation and management
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Byline AffiliationsSchool of Management and Marketing
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Perception of students on performance of dual-mode education: information quality perspective
Al-Hakim, Latif. 2007. "Perception of students on performance of dual-mode education: information quality perspective." International Journal of Information Quality. 1 (3), pp. 314-325. https://doi.org/10.1504/IJIQ.2007.016394
The influence of technology attributes, trust and dependency on e-procurement adoption decisions in supply chain relationships
Abdullah, Nik Ab Halim Nik and Al-Hakim, Latif. 2006. "The influence of technology attributes, trust and dependency on e-procurement adoption decisions in supply chain relationships." Logistics Strategies and Technologies for Global Business (LCSM 2006). Hong Kong, China 05 - 07 Jan 2006 Hong Kong.
Data quality and work alignment: do IT professionals think differently?
Al-Hakim, Latif and Xu, Hongjiang. 2005. "Data quality and work alignment: do IT professionals think differently?" Sarmento, Anabela (ed.) Issues of human computer interaction. Hershey, PA, United States. IRM Press (IGI Global). pp. 291-320
Beam search for sequencing point operations in flat plate manufacturing
Shayan, E. and Al-Hakim, Latif. 2002. "Beam search for sequencing point operations in flat plate manufacturing." Computers and Industrial Engineering. 42 (2-4), pp. 309-315. https://doi.org/10.1016/S0360-8352(02)00016-5
The effect of information quality on surgery process variation
Al-Hakim, Latif. 2007. "The effect of information quality on surgery process variation." Khosrow-Pour, Mehdi (ed.) IRMA 2007: Managing Worldwide Operations and Communications with Information Technology. Vancouver, Canada 19 - 23 May 2007 Hershey, PA, United States. https://doi.org/10.4018/978-1-59904-929-8.ch401
IDEF3-based framework for web-based hospital information system
Al-Hakim, Latif. 2007. "IDEF3-based framework for web-based hospital information system." Al-Hakim, Latif (ed.) Web mobile based applications for healthcare management. Hershey, PA, USA. IRM Press (IGI Global). pp. 376-401
Procedure for modeling and improving e-SCM processes
Boonyathan, Patcharee and Al-Hakim, Latif. 2007. "Procedure for modeling and improving e-SCM processes." Zhang, Qingyu (ed.) E-supply chain technologies and management. Hershey, PA, United States. IGI Global. pp. 1-21
Make or buy decisions: perception gap analysis
Mahaorand, Thamrong and Al-Hakim, Latif. 2005. "Make or buy decisions: perception gap analysis." 2005 International Conference on Business and Information (BAI 2005). Hong Kong, China 14 - 15 Jul 2005 Hong Kong.
Identification of waste zones associated with supply chain management
Al-Hakim, Latif. 2005. "Identification of waste zones associated with supply chain management." Boswell, Vince (ed.) SAPICS 2005: Supply Chains in Rhythm. Sun City, South Africa 05 - 08 Jun 2005 South Africa.
Trust and technology diffusion within the meat supply chain: a conceptual framework
Chua, Roberta and Al-Hakim, Latif. 2005. "Trust and technology diffusion within the meat supply chain: a conceptual framework." 2005 International Conference on Business and Information (BAI 2005). Hong Kong, China 14 - 15 Jul 2005 Hong Kong.
Waste identification: a supply chain strategy perspective
Al-Hakim, Latif. 2005. "Waste identification: a supply chain strategy perspective." Tang, Kwei (ed.) 2005 International Conference on Business and Information (BAI 2005). Hong Kong, China 14 - 15 Jul 2005 Hong Kong.
IT outsourcing: an assessment of relative failure factor complexity
Al-Hakim, Latif. 2005. "IT outsourcing: an assessment of relative failure factor complexity." Appicello, Amanda, Neidig, Jennifer, Roth, Kristin and Davies, Renee (ed.) IRMA 2005: Managing Modern Organisations With Information Technology. San Diego, United States 15 - 18 May 2005 Hershey, PA, USA.
Modelling interdependencies for electronic supply chain management
Al-Hakim, Latif. 2005. "Modelling interdependencies for electronic supply chain management." Appicello, Amanda, Neidig, Jennifer, Roth, Kristin and Davies, Renee (ed.) IRMA 2005: Managing Modern Organisations With Information Technology. San Diego, United States 15 - 18 May 2005 Hershey, USA.