The importance of trust in procurement practices and its impact on business performance: an empirical investigation from the perspective of the buyer-supplier Dyad

Article

Dahwa, Masimba Phillip, Al-Hakim, Latif and Ng, Eric. 2013. "The importance of trust in procurement practices and its impact on business performance: an empirical investigation from the perspective of the buyer-supplier Dyad." Journal of Relationship Marketing. 12 (4), pp. 280-300. https://doi.org/10.1080/15332667.2013.846768
Article Title

The importance of trust in procurement practices and its impact on business performance: an empirical investigation from the perspective of the buyer-supplier Dyad

ERA Journal ID19835
Article CategoryArticle
AuthorsDahwa, Masimba Phillip (Author), Al-Hakim, Latif (Author) and Ng, Eric (Author)
Journal TitleJournal of Relationship Marketing
Journal Citation12 (4), pp. 280-300
Number of Pages21
Year2013
Place of PublicationPhiladelphia, PA. United States
ISSN1533-2667
1533-2675
Digital Object Identifier (DOI)https://doi.org/10.1080/15332667.2013.846768
Abstract

This article investigates the importance of trust in procurement practices and its impact on business performance from the perspective of the buyer-supplier Dyad within Zimbabwe's banking industry. This study was exploratory in nature and used a case study methodology. The study involved 22 cases in the banking industry, with a total of 44 interviews being conducted. Findings revealed that 29 dimensions across 7 trust attributes in buyer-supplier procurement practices had an impact on business performance for firms in Zimbabwe's banking industry.

KeywordsZimbabwe; banking; procurement; business to business; buyer-supplier procurement; relationships; trust theory
ANZSRC Field of Research 2020500102. Business ethics
350605. Marketing management (incl. strategy and customer relations)
350999. Transportation, logistics and supply chains not elsewhere classified
Public Notes

File reproduced in accordance with the copyright policy of the publisher/author.

Byline AffiliationsChartered Institute of Purchasing and Supply, South Africa
School of Management and Marketing
Institution of OriginUniversity of Southern Queensland
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Al-Hakim, Latif. 2011. "A note on improving cardiac surgical care: a work systems approach." Applied Ergonomics: human factors in technology and society. 42 (6), pp. 941-941. https://doi.org/10.1016/j.apergo.2011.02.001
Preface to [Information quality management: theory and applications]
Al-Hakim, Latif. 2007. "Preface to [Information quality management: theory and applications]." Al-Hakim, Latif (ed.) Information quality management: theory and applications. Hershey, PA, United States. Idea Group Publishing . pp. viii-xxi
Preface to [Global e-government: theory, applications and benchmarking]
Al-Hakim, Latif. 2007. "Preface to [Global e-government: theory, applications and benchmarking]." Al-Hakim, Latif (ed.) Global e-government: theory, applications and benchmarking. Hershey, PA, United States. IGI Global. pp. x-xix
Procedure for modeling and improving E-SCM processes
Boonyathan, Patcharee and Al-Hakim, Latif. 2009. "Procedure for modeling and improving E-SCM processes." Lee, In (ed.) Electronic business: concepts, methodologies, tools, and applications. Hershey, PA. United States. IGI Global. pp. 482-503
Procedure for mapping information flow: a case of surgery management process
Al-Hakim, Latif. 2007. "Procedure for mapping information flow: a case of surgery management process." Al-Hakim, Latif (ed.) Information quality management: theory and applications. Hershey, PA, United States. Idea Group Publishing . pp. 168-188
Preface to [Challenges of managing information quality in service organizations]
Al-Hakim, Latif. 2007. "Preface to [Challenges of managing information quality in service organizations]." Al-Hakim, Latif (ed.) Challenges of managing information quality in service organizations. Hershey, PA, United States. Idea Group Publishing . pp. ix-xxii
Information quality function deployment
Al-Hakim, Latif. 2007. "Information quality function deployment." Al-Hakim, Latif (ed.) Challenges of managing information quality in service organizations. Hershey, PA, United States. Idea Group Publishing . pp. 26-50
Collaboration in the era of internationalization: a Chinese case
Lu, Wu and Al-Hakim, Latif. 2009. "Collaboration in the era of internationalization: a Chinese case ." Peng, Jie, Al-Hakim, Latif and Chen, Guoqing (ed.) COINFO 2009: 4th International Conference on Cooperation and Promotion of Information Resources in Science and Technology. Beijing, China 21 - 23 Nov 2009 Beijing, China. https://doi.org/10.1109/COINFO.2009.69
An empirical investigation on the use of information sources for promoting healthy eating
Ng, Eric and Hastings, Kathy. 2011. "An empirical investigation on the use of information sources for promoting healthy eating." Contemporary Management Research: an international journal. 7 (1), pp. 45-66.
How far does poor governance information prolong surgical session time?
Al-Hakim, Latif and Gong, Xiao Yan. 2011. "How far does poor governance information prolong surgical session time?" International Journal of Information Quality. 2 (3), pp. 279-286. https://doi.org/10.1504/IJIQ.2011.040673
Factors that distinguish proactive versus reactive exporters: decisions by export firms in a developing country
Sibanda, Khutula, Erwee, Ronel and Ng, Eric. 2011. "Factors that distinguish proactive versus reactive exporters: decisions by export firms in a developing country." Journal of Global Marketing. 24 (1), pp. 69-84. https://doi.org/10.1080/08911762.2011.545722
Intelligent control model for checking data quality in hospital process management
Su, Ying and Al-Hakim, Latif. 2010. "Intelligent control model for checking data quality in hospital process management." Luo, Qi (ed.) 2nd International Conference on Industrial Mechatronics and Automation (ICIMA 2010) . Wuhan, China 30 - 31 May 2010 Piscataway, NJ. USA. https://doi.org/10.1109/ICINDMA.2010.5538292
Cloud computing model focuses on mobile medical workstation for rural area
Su, Ying, Yin, Ling and Al-Hakim, Latif. 2010. "Cloud computing model focuses on mobile medical workstation for rural area." 2010 ISEC International Colloquium on Computing, Communication, Control, and Management. Yangzhou, China 20 - 22 Aug 2010 USA.
Managing supply chain at high technology companies
Al-Hakim, Latif and Singh, Soin. 2009. "Managing supply chain at high technology companies." Peng, Jie, Al-Hakim, Latif and Chen, Guoqing (ed.) COINFO 2009: Managing Virtual Organisations and Information in the Era of Globalisation. Beijing, China 21 - 23 Nov 2009 Beijing, China. https://doi.org/10.1109/COINFO.2009.83
Modeling the effects of information quality on hospital process performance
Su, Ying, Yin, Ling and Al-Hakim, Latif. 2010. "Modeling the effects of information quality on hospital process performance ." 2010 International Conference on Information Technology and Industrial Engineering. Wuhan, China 06 - 07 Jun 2010 Liverpool, England.
Assuring information quality in medical platform for u-healthcare service
Su, Ying and Al-Hakim, Latif. 2010. "Assuring information quality in medical platform for u-healthcare service." Chen, Wen and Li, Shaozi (ed.) 2010 IEEE International Conference on Wireless Communications, Networking and Information Security (WCNIS 2010). Beijing, China 25 - 27 Jun 2010 Piscataway, NJ. United States. https://doi.org/10.1109/WCINS.2010.5544670
System dynamics modeling for green IT strategies: SAP sustainability development case
Su, Ying and Al-Hakim, Latif. 2010. "System dynamics modeling for green IT strategies: SAP sustainability development case." Xiong, Feng and Luo, Qi (ed.) CESCE 2010: International Conference on Challenges in Environmental Science and Computer Engineering. Wuhan, China 06 - 07 Mar 2010 Los Alamitos, CA. United States. https://doi.org/10.1109/CESCE.2010.244
Cloud computing platform for national scientific data sharing of population and health
Su, Ying, Yin, Ling and Al-Hakim, Latif. 2010. "Cloud computing platform for national scientific data sharing of population and health." 2nd ETP/IITA World Congress in Applied Computing, Computer Science, and Computer Engineering. Shenzhen, China 17 - 18 Apr 2010 Hong Kong.
A methodology to assure measurement data quality for key engineering materials
Su, Ying, Huang, Jinghua and Al-Hakim, Latif. 2010. "A methodology to assure measurement data quality for key engineering materials." Advanced Materials Research. 108-111 (1), pp. 972-978. https://doi.org/10.4028/www.scientific.net/AMR.108-111.972
Modelling flow for surgery management process
Al-Hakim, Latif. 2009. "Modelling flow for surgery management process." China Science and Technology Resources Review. 41 (1), pp. 17-24. https://doi.org/10.3772/j.issn.1674-1544.2009.01.003
Understanding B2B supplier selection relationships: the case of Taiwan agribusinesses
Ng, Eric. 2010. "Understanding B2B supplier selection relationships: the case of Taiwan agribusinesses." Journal of Business-to-Business Marketing. 17 (2), pp. 149-172. https://doi.org/10.1080/10517120902762492
Building an open lab on information quality for future computer education
Su, Ying, Peng, Jie and Al-Hakim, Latif. 2009. "Building an open lab on information quality for future computer education." ICCSE 2009: International Conference on Computer Science and Education. Nanning, China 25 - 28 Jul 2009 USA. https://doi.org/10.1109/ICCSE.2009.5228252
Preventable variation within operating rooms: information quality perspective
Al-Hakim, Latif and Gong, Xiao Yan. 2009. "Preventable variation within operating rooms: information quality perspective." Peng, Jie, Al-Hakim, Latif and Chen, Guoqing (ed.) COINFO 2009: 4th International Conference on Cooperation and Promotion of Information Resources in Science and Technology. Beijing, China 21 - 23 Nov 2009 Beijing, China. https://doi.org/10.1109/COINFO.2009.46
Do IT professionals think differently?
Xu, Hongjiang and Al-Hakim, Latif. 2003. "Do IT professionals think differently?" Khosrow-Pour, Mehdi (ed.) 2003 Information Resources Management Association International Conference (IRMA 2003). Philadelphia, United States of America 18 - 21 May 2003 Hershey, PA, USA.
Managing waiting lists: web-mobile-based hospital information approach
Al-Hakim, Latif. 2004. "Managing waiting lists: web-mobile-based hospital information approach." Soliman, Khalid (ed.) 2004 International Business Information Management Conference (IBIM 2004) . Amman, Jordan 04 - 06 Jul 2004 Hofstra University, Hempstead, New York, USA.
Criticality of failure factors affecting information technology outsourcing
Al-Hakim, Latif. 2004. "Criticality of failure factors affecting information technology outsourcing." Soliman, Khalid (ed.) 2004 International Business Information Management Conference (IBIM 2004) . Amman, Jordan 04 - 06 Jul 2004 Hofstra University, Hempstead, New York, USA.
Information mapping: a case of operating theatre list management process
Al-Hakim, Latif. 2006. "Information mapping: a case of operating theatre list management process ." Khosrow-Pour, Mehdi (ed.) Emerging trends and challenges in information technology management, Volume 1 and Volume 2. Hershey, PA, USA. Idea Group Publishing . pp. 799-803
Managing supply chain at high technology companies
Soin, S. and Al-Hakim, Latif. 2004. "Managing supply chain at high technology companies." Xie, M., Durrani, T. S. and Tang, H. K. (ed.) 2004 IEEE International Engineering Management Conference. Singapore 18 - 21 Oct 2004 Singapore. https://doi.org/10.1109/IEMC.2004.1408877
Information quality function deployment
Al-Hakim, Latif. 2004. "Information quality function deployment." Chengalur-Smith, Shobha, Long, Jennifer, Raschid, Louiqa and Seko, Craig (ed.) 9th International Conference on Information Quality (ICIQ-2004). Cambridge, United States 05 - 07 Nov 2004 Cambridge, Massachusetts, USA.
Theoretical framework for mapping information of social- technical processes: a case of operating theatre waiting list management process
Foo, Gerhardine and Al-Hakim, Latif. 2006. "Theoretical framework for mapping information of social- technical processes: a case of operating theatre waiting list management process." Khosrow-Pour, Mehdi (ed.) 2006 Information Resources Management Association International Conference (IRMA 2006). Washington, United States 21 - 24 May 2006 Hershey, PA, USA.
Web-based hospital information system for managing operating theatre waiting list
Al-Hakim, Latif. 2006. "Web-based hospital information system for managing operating theatre waiting list." International Journal of Healthcare Technology and Management. 7 (3-4), pp. 266-282. https://doi.org/10.1504/IJHTM.2006.008436
Modelling information flow for surgery management process
Al-Hakim, Latif. 2008. "Modelling information flow for surgery management process." International Journal of Information Quality. 2 (1), pp. 60-74. https://doi.org/10.1504/IJIQ.2008.019563
An empirical investigation on the dyad perspective of buyer-seller relationships in Australian regional agribusinesses
Ng, Eric. 2009. "An empirical investigation on the dyad perspective of buyer-seller relationships in Australian regional agribusinesses." Contemporary Management Research: an international journal. 5 (3), pp. 287-299.
Retention and progression of postgraduate business students: An Australian perspective
Carroll, David, Ng, Eric and Birch, Dawn. 2009. "Retention and progression of postgraduate business students: An Australian perspective." Open Learning: The Journal of Open, Distance and e-Learning. 24 (3), pp. 197-209.
Information flow perspective for capturing the impact of corporate environmental performance on the cost of debt
Xu, Yinshuo, Slaughter, Geoff and Al-Hakim, Latif. 2009. "Information flow perspective for capturing the impact of corporate environmental performance on the cost of debt." Peng, Jie, Al-Hakim, Latif and Chen, Guoqing (ed.) COINFO 2009: 4th International Conference on Cooperation and Promotion of Information Resources in Science and Technology. Beijing, China 21 - 23 Nov 2009 Beijing, China. https://doi.org/10.1109/COINFO.2009.18
Preface [to Information systems research methods, epistemology, and applications]
Cater-Steel, Aileen and Al-Hakim, Latif. 2009. "Preface [to Information systems research methods, epistemology, and applications]." Cater-Steel, Aileen and Al-Hakim, Latif (ed.) Information systems research methods, epistemology, and applications. Hershey PA, USA. IGI Global. pp. xviii-xxiv
Critical drivers affecting strategic alignment of outsourcing service providers and their customers in Thailand
Mahaorand, Thamrong and Al-Hakim, Latif. 2008. "Critical drivers affecting strategic alignment of outsourcing service providers and their customers in Thailand ." Kachitvichyanukul, Voratas, Yenradee, Pisal and Gong, Da-Chuan (ed.) ICLS 2008: Effective Supply Chain and Logistic Management for Sustainable Development. Bangkok, Thailand 26 - 28 Nov 2008 Bangkok, Thailand.
Surgical disruption: information quality perspective
Al-Hakim, Latif. 2008. "Surgical disruption: information quality perspective." International Journal of Information Quality. 2 (2), pp. 192-204. https://doi.org/10.1504/IJIQ.2008.022963
An exploratory study on the use of information sources by consumers to select Australian regional travel agencies
Ng, Eric. 2009. "An exploratory study on the use of information sources by consumers to select Australian regional travel agencies." Journal of Hospitality Marketing and Management. 18 (1), pp. 26-43. https://doi.org/10.1080/19368620801988990
Preface [to Business web strategy: design, alignment and application]
Memmola, Massimo and Al-Hakim, Latif. 2009. "Preface [to Business web strategy: design, alignment and application]." Al-Hakim, Latif and Memmola, Massimo (ed.) Business web strategy: design, alignment and application. Hershey, PA. United States. IGI Global.
Factors affecting trust within Australian beef supply chain
Chua, Roberta Li, Cockfield, Geoff and Al-Hakim, Latif. 2008. "Factors affecting trust within Australian beef supply chain." Kachitvichyanukul, Voratas, Yenradee, Pisal and Gong, Da-Chuan (ed.) ICLS 2008: Effective Supply Chain and Logistic Management for Sustainable Development. Bangkok, Thailand 26 - 28 Nov 2008 Bangkok, Thailand.
A dyad perspective of buyer-seller relationships - the case of Taiwan agribusinesses
Ng, Eric. 2008. "A dyad perspective of buyer-seller relationships - the case of Taiwan agribusinesses." Spanjaard, Daniela, Denize, Sara and Sharma, Neeru (ed.) ANZMAC 2008: Shifting the Focus from Mainstream to Offbeat. Sydney, Australia 01 - 03 Dec 2008 Australia.
Mapping information of operating theatre waiting list process
Foo, Gerhardine and Al-Hakim, Latif. 2008. "Mapping information of operating theatre waiting list process." Wickramasinghe, Nilmini and Geisler, Eliezer (ed.) Encyclopedia of healthcare information systems, vol. 2. Hershey PA, USA. Medical Information Science Reference (IGI Global). pp. 844-859
An exploratory study of Australian agribusiness organisations and their selection of e-business models for conducting B2B e-commerce
Ng, Eric, Lawley, Meredith and Summers, Jane. 2004. "An exploratory study of Australian agribusiness organisations and their selection of e-business models for conducting B2B e-commerce." 2004 Inaugural Academy of World Business, Marketing and Management Development Conference: The Challenge of Inter-Disciplinary Perspectives & Globalization in the 21st Century . Gold Coast, Australia 13 - 16 Jul 2004 Perth, Australia.
Which B2B e-business model: the case of Australian agribusiness organisations
Ng, Eric, Lawley, Meredith and Summers, Jane. 2003. "Which B2B e-business model: the case of Australian agribusiness organisations." Geursen, G., Kennedy, R. and Tolo, M. (ed.) ANZMAC 2003: Celebration of Ehrenberg and Bass: Marketing Discoveries, Knowledge and Contribution. Adelaide, Australia 01 - 03 Dec 2003 Melbourne, Australia.
E-innovation: information quality perspective
Al-Hakim, Latif. 2007. "E-innovation: information quality perspective." Chen, Jin, Xu, Qingrui and Wu, Xiaobo (ed.) ISMOT 2007: Managing Total Innovation and Open Innovation in the 21st Century. Hangzhou, China 01 - 03 Jun 2007 Hangzhou, China.
Analysing trust as a means of improving the effectiveness of the virtual supply chain
Paterson, Ian, Maguire, Heather and Al-Hakim, Latif. 2008. "Analysing trust as a means of improving the effectiveness of the virtual supply chain." International Journal of Networking and Virtual Organisations. 5 (3/4), pp. 325-348. https://doi.org/10.1504/IJNVO.2008.018826
Operations and information quality management: current trends and future directions
Al-Hakim, Latif. 2007. "Operations and information quality management: current trends and future directions." Gupta, Omprakash, Saha, Gour and Agrawal, Shivprakash (ed.) Emerging Perspectives of Decision Making in a New Globalized Word: Theory, Practice and Future Directions (2007). Bangkok, Thailand 17 - 20 Oct 2007 Houson, TX, United States.
Perception of students on performance of dual-mode education: information quality perspective
Al-Hakim, Latif. 2007. "Perception of students on performance of dual-mode education: information quality perspective." International Journal of Information Quality. 1 (3), pp. 314-325. https://doi.org/10.1504/IJIQ.2007.016394
The influence of technology attributes, trust and dependency on e-procurement adoption decisions in supply chain relationships
Abdullah, Nik Ab Halim Nik and Al-Hakim, Latif. 2006. "The influence of technology attributes, trust and dependency on e-procurement adoption decisions in supply chain relationships." Logistics Strategies and Technologies for Global Business (LCSM 2006). Hong Kong, China 05 - 07 Jan 2006 Hong Kong.
Data quality and work alignment: do IT professionals think differently?
Al-Hakim, Latif and Xu, Hongjiang. 2005. "Data quality and work alignment: do IT professionals think differently?" Sarmento, Anabela (ed.) Issues of human computer interaction. Hershey, PA, United States. IRM Press (IGI Global). pp. 291-320
Beam search for sequencing point operations in flat plate manufacturing
Shayan, E. and Al-Hakim, Latif. 2002. "Beam search for sequencing point operations in flat plate manufacturing." Computers and Industrial Engineering. 42 (2-4), pp. 309-315. https://doi.org/10.1016/S0360-8352(02)00016-5
The effect of information quality on surgery process variation
Al-Hakim, Latif. 2007. "The effect of information quality on surgery process variation." Khosrow-Pour, Mehdi (ed.) IRMA 2007: Managing Worldwide Operations and Communications with Information Technology. Vancouver, Canada 19 - 23 May 2007 Hershey, PA, United States. https://doi.org/10.4018/978-1-59904-929-8.ch401
IDEF3-based framework for web-based hospital information system
Al-Hakim, Latif. 2007. "IDEF3-based framework for web-based hospital information system." Al-Hakim, Latif (ed.) Web mobile based applications for healthcare management. Hershey, PA, USA. IRM Press (IGI Global). pp. 376-401
Procedure for modeling and improving e-SCM processes
Boonyathan, Patcharee and Al-Hakim, Latif. 2007. "Procedure for modeling and improving e-SCM processes." Zhang, Qingyu (ed.) E-supply chain technologies and management. Hershey, PA, United States. IGI Global. pp. 1-21
Building quality international channel partner relations: a dyadic perspective
Hastings, Kathy, Brown, Les, Ng, Eric and Cassidy, Frances. 2006. "Building quality international channel partner relations: a dyadic perspective." Ali, Yunus and van Dessel, Maria (ed.) ANZMAC 2006: Advancing Theory, Maintaining Relevance. Brisbane Australia 04 - 06 Dec 2006 Brisbane, Australia.
An exploratory study on consumer travel agency information sources: an Australian regional analysis
Ng, Eric, Cassidy, Frances and Brown, Les. 2006. "An exploratory study on consumer travel agency information sources: an Australian regional analysis." 2006 International Conference on Business and Information (BAI 2006). Singapore 12 - 14 Jul 2006 Taiwan.
Supplier selection in industrial supply-chains: the case of Taiwanese agribusiness
Ng, Eric, Brown, Les, Hastings, Kathy and Cassidy, Frances. 2006. "Supplier selection in industrial supply-chains: the case of Taiwanese agribusiness." Ali, Yunus and van Dessel, Maria (ed.) ANZMAC 2006: Advancing Theory, Maintaining Relevance. Brisbane Australia 04 - 06 Dec 2006 Brisbane, Australia.
Exploring the major factors influencing consumer selection of travel agencies in a regional setting
Ng, Eric, Cassidy, Frances and Brown, Les. 2006. "Exploring the major factors influencing consumer selection of travel agencies in a regional setting." Journal of Hospitality and Tourism Management. 13 (1), pp. 75-84.
Make or buy decisions: perception gap analysis
Mahaorand, Thamrong and Al-Hakim, Latif. 2005. "Make or buy decisions: perception gap analysis." 2005 International Conference on Business and Information (BAI 2005). Hong Kong, China 14 - 15 Jul 2005 Hong Kong.
Types of B2B e-business model commonly used: an empirical study on Australian agribusiness firms
Ng, Eric. 2005. "Types of B2B e-business model commonly used: an empirical study on Australian agribusiness firms." Australasian Agribusiness Review. 13, pp. 1-13.
An empirical framework developed for selecting B2B e-business models: the case of Australian agribusiness firms
Ng, Eric. 2005. "An empirical framework developed for selecting B2B e-business models: the case of Australian agribusiness firms." Journal of Business and Industrial Marketing. 20 (4/5), pp. 218-225. https://doi.org/10.1108/08858620510603891
Identification of waste zones associated with supply chain management
Al-Hakim, Latif. 2005. "Identification of waste zones associated with supply chain management." Boswell, Vince (ed.) SAPICS 2005: Supply Chains in Rhythm. Sun City, South Africa 05 - 08 Jun 2005 South Africa.
Trust and technology diffusion within the meat supply chain: a conceptual framework
Chua, Roberta and Al-Hakim, Latif. 2005. "Trust and technology diffusion within the meat supply chain: a conceptual framework." 2005 International Conference on Business and Information (BAI 2005). Hong Kong, China 14 - 15 Jul 2005 Hong Kong.
Waste identification: a supply chain strategy perspective
Al-Hakim, Latif. 2005. "Waste identification: a supply chain strategy perspective." Tang, Kwei (ed.) 2005 International Conference on Business and Information (BAI 2005). Hong Kong, China 14 - 15 Jul 2005 Hong Kong.
IT outsourcing: an assessment of relative failure factor complexity
Al-Hakim, Latif. 2005. "IT outsourcing: an assessment of relative failure factor complexity." Appicello, Amanda, Neidig, Jennifer, Roth, Kristin and Davies, Renee (ed.) IRMA 2005: Managing Modern Organisations With Information Technology. San Diego, United States 15 - 18 May 2005 Hershey, PA, USA.
Modelling interdependencies for electronic supply chain management
Al-Hakim, Latif. 2005. "Modelling interdependencies for electronic supply chain management." Appicello, Amanda, Neidig, Jennifer, Roth, Kristin and Davies, Renee (ed.) IRMA 2005: Managing Modern Organisations With Information Technology. San Diego, United States 15 - 18 May 2005 Hershey, USA.