The importance of trust in procurement practices and its impact on business performance: an empirical investigation from the perspective of the buyer-supplier Dyad
Article
Article Title | The importance of trust in procurement practices and its impact on business performance: an empirical investigation from the perspective of the buyer-supplier Dyad |
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ERA Journal ID | 19835 |
Article Category | Article |
Authors | Dahwa, Masimba Phillip (Author), Al-Hakim, Latif (Author) and Ng, Eric (Author) |
Journal Title | Journal of Relationship Marketing |
Journal Citation | 12 (4), pp. 280-300 |
Number of Pages | 21 |
Year | 2013 |
Place of Publication | Philadelphia, PA. United States |
ISSN | 1533-2667 |
1533-2675 | |
Digital Object Identifier (DOI) | https://doi.org/10.1080/15332667.2013.846768 |
Abstract | This article investigates the importance of trust in procurement practices and its impact on business performance from the perspective of the buyer-supplier Dyad within Zimbabwe's banking industry. This study was exploratory in nature and used a case study methodology. The study involved 22 cases in the banking industry, with a total of 44 interviews being conducted. Findings revealed that 29 dimensions across 7 trust attributes in buyer-supplier procurement practices had an impact on business performance for firms in Zimbabwe's banking industry. |
Keywords | Zimbabwe; banking; procurement; business to business; buyer-supplier procurement; relationships; trust theory |
ANZSRC Field of Research 2020 | 500102. Business ethics |
350605. Marketing management (incl. strategy and customer relations) | |
350999. Transportation, logistics and supply chains not elsewhere classified | |
Public Notes | File reproduced in accordance with the copyright policy of the publisher/author. |
Byline Affiliations | Chartered Institute of Purchasing and Supply, South Africa |
School of Management and Marketing | |
Institution of Origin | University of Southern Queensland |
https://research.usq.edu.au/item/q2332/the-importance-of-trust-in-procurement-practices-and-its-impact-on-business-performance-an-empirical-investigation-from-the-perspective-of-the-buyer-supplier-dyad
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