The perceived public value of social media in Queensland local Councils
Paper
Paper/Presentation Title | The perceived public value of social media in Queensland local Councils |
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Presentation Type | Paper |
Authors | Attiya, Ahmed Muyed (Author), Cater-Steel, Aileen (Author), Soar, Jeffrey (Author) and Abdulla, Shahab (Author) |
Editors | Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina |
Journal or Proceedings Title | Proceedings of the 28th Australasian Conference on Information Systems (ACIS 2017) |
Number of Pages | 10 |
Year | 2017 |
Place of Publication | Hobart, Australia |
Web Address (URL) of Paper | https://aisel.aisnet.org/acis2017/8/ |
Web Address (URL) of Conference Proceedings | https://aisel.aisnet.org/acis2017/ |
Conference/Event | 28th Australasian Conference on Information Systems (ACIS 2017) |
Event Details | Rank A A A A A A A A A A A A A A A A A |
Event Details | 28th Australasian Conference on Information Systems (ACIS 2017) Parent Australasian Conference on Information Systems (ACIS) Delivery In person Event Date 04 to end of 06 Dec 2017 Event Location Hobart, Australia |
Abstract | The use of social media technology (SMT) has become a mainstream activity in private and business sectors. SMT is believed to be an important component of information technology in the public sector. Measuring the ability of SMT as a means for interacting with citizens to create public value is one of the key issues facing local government in their adoption of SMT. Merely having a social media (SM) icon on a webpage does not demonstrate usage of SMT, neither does it necessarily create value nor does it improve interaction with citizens. This study aims to research the public value of SMT, and specifically, how citizens perceive social media value in Queensland local councils. Survey participants were drawn from 20 urban and rural local councils that have the most experience in SMT for interaction with citizens and those that also have a large number of social media users. This study aims to evaluate citizen perspectives on the public value creation of using SMT with local councils. |
Keywords | social media technology, public value, local councils |
ANZSRC Field of Research 2020 | 350302. Business information management (incl. records, knowledge and intelligence) |
Public Notes | Research In Progress Paper Abstracts #30. Copyright: © 2017 A Attiya, A Cater-steel, J Soar & S Abdulla. This is an open-access article distributed under the terms of the Creative Commons Attribution-Non Commercial 3.0 Australia License, which permits non-commercial use, distribution, and reproduction in any medium, provided the original author and ACIS are credited. Paper #30. Abstract only published in Program. |
Byline Affiliations | School of Management and Enterprise |
Open Access College | |
Institution of Origin | University of Southern Queensland |
https://research.usq.edu.au/item/q48y1/the-perceived-public-value-of-social-media-in-queensland-local-councils
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