The perceived public value of social media in Queensland local Councils

Paper

Attiya, Ahmed Muyed, Cater-Steel, Aileen, Soar, Jeffrey and Abdulla, Shahab. 2017. "The perceived public value of social media in Queensland local Councils." Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Hobart, Australia.

Paper/Presentation Title	The perceived public value of social media in Queensland local Councils
Presentation Type	Paper
Authors	Attiya, Ahmed Muyed (Author), Cater-Steel, Aileen (Author), Soar, Jeffrey (Author) and Abdulla, Shahab (Author)
Editors	Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina
Journal or Proceedings Title	Proceedings of the 28th Australasian Conference on Information Systems (ACIS 2017)
ERA Conference ID	42485
Number of Pages	10
Year	2017
Place of Publication	Hobart, Australia
Web Address (URL) of Paper	https://www.acis2017.org/wp-content/uploads/2017/11/ACIS2017-Program_SinglePage_Electronic.pdf
Conference/Event	28th Australasian Conference on Information Systems (ACIS 2017)
	Australasian Conference on Information Systems
Event Details	Australasian Conference on Information Systems ACIS Rank A A A A A A A A A A A A A A A A A
Event Details	28th Australasian Conference on Information Systems (ACIS 2017) Event Date 04 to end of 06 Dec 2017 Event Location Hobart, Australia
Abstract	The use of social media technology (SMT) has become a mainstream activity in private and business sectors. SMT is believed to be an important component of information technology in the public sector. Measuring the ability of SMT as a means for interacting with citizens to create public value is one of the key issues facing local government in their adoption of SMT. Merely having a social media (SM) icon on a webpage does not demonstrate usage of SMT, neither does it necessarily create value nor does it improve interaction with citizens. This study aims to research the public value of SMT, and specifically, how citizens perceive social media value in Queensland local councils. Survey participants were drawn from 20 urban and rural local councils that have the most experience in SMT for interaction with citizens and those that also have a large number of social media users. This study aims to evaluate citizen perspectives on the public value creation of using SMT with local councils.
Keywords	social media technology, public value, local councils
ANZSRC Field of Research 2020	350302. Business information management (incl. records, knowledge and intelligence)
Public Notes	Research In Progress Paper Abstracts #30. Copyright: © 2017 A Attiya, A Cater-steel, J Soar & S Abdulla. This is an open-access article distributed under the terms of the Creative Commons Attribution-Non Commercial 3.0 Australia License, which permits non-commercial use, distribution, and reproduction in any medium, provided the original author and ACIS are credited. Paper #30. Abstract only published in Program.
Byline Affiliations	School of Management and Enterprise
	Open Access College
Institution of Origin	University of Southern Queensland

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Adaptive boost LS-SVM classification approach for time-series signal classification in epileptic seizure diagnosis applications

Al-Hadeethi, Hanan, Abdulla, Shahab, Diykh, Mohammed, Deo, Ravinesh C. and Green, Jonathan H.. 2020. "Adaptive boost LS-SVM classification approach for time-series signal classification in epileptic seizure diagnosis applications." Expert Systems with Applications. 161. https://doi.org/10.1016/j.eswa.2020.113676

Student perceptions of mathematics readiness from a university preparatory program to undergraduate studies

Robinson, Clare, Galligan, Linda, Hussain, Zanubia, Abdulla, Shahab, Frederiks, Anita and Wandel, Andrew. 2019. "Student perceptions of mathematics readiness from a university preparatory program to undergraduate studies." Adults Learning Mathematics: An International Journal. 14 (2), pp. 6-22.

Nitrogen-doped graphene-ionic liquid-glassy carbon microsphere paste electrode for ultra-sensitive determination of quercetin

Ji, Ying, Li, Yuan, Ren, Binbin, Liu, Xinsheng, Li, Yonghong and Soar, Jeffrey. 2020. "Nitrogen-doped graphene-ionic liquid-glassy carbon microsphere paste electrode for ultra-sensitive determination of quercetin." Microchemical Journal. 155, pp. 1-7. https://doi.org/10.1016/j.microc.2020.104689

Spectral density constraints on wireless communication

Alhasnawi, Mohammad Kaisb Layous, Abdulla, Shahab, Fatseas, David and Addie, Ronald G.. 2020. "Spectral density constraints on wireless communication." Heliyon. 6 (5), pp. 1-7. https://doi.org/10.1016/j.heliyon.2020.e03979

Robust approach for depth of anaesthesia assessment based on hybrid transform and statistical features

Diykh, Mohammed, Miften, Firas Sabar, Abdulla, Shahab, Saleh, Khalid and Green, Jonathan H.. 2020. "Robust approach for depth of anaesthesia assessment based on hybrid transform and statistical features." IET Science, Measurement and Technology. 14 (1), pp. 128-136. https://doi.org/10.1049/iet-smt.2018.5393

Enhanced deep learning algorithm development to detect pain intensity from facial expression images

Bargshady, Ghazal, Zhou, Xujuan, Deo, Ravinesh C., Soar, Jeffery, Whittaker, Frank and Wang, Hua. 2020. "Enhanced deep learning algorithm development to detect pain intensity from facial expression images." Expert Systems with Applications. 149, pp. 1-10. https://doi.org/10.1016/j.eswa.2020.113305

IT service management knowledge ecosystem – literature review and a conceptual model

Ramakrishnan, Muralidharan, Shrestha, Anup, Cater-Steel, Aileen and Soar, Jeffrey. 2018. "IT service management knowledge ecosystem – literature review and a conceptual model." 29th Australasian Conference on Information Systems (ACIS 2018). Sydney, Australia 03 - 05 Dec 2018 Australia.

Design science research in doctoral projects: An analysis of Australian theses

Cater-Steel, Aileen, Toleman, Mark and Rajaeian, Mohammad Mehdi. 2019. "Design science research in doctoral projects: An analysis of Australian theses." Journal of the Association of Information Systems. 20 (12), pp. 1844-1869. https://doi.org/10.17705/1jais.00587

Change management and adoption of health information technology (HIT)/eHealth in public hospitals in Ghana: A qualitative study

Yusif, Salifu, Hafeez-Baig, Abdul and Soar, Jeffrey. 2022. "Change management and adoption of health information technology (HIT)/eHealth in public hospitals in Ghana: A qualitative study." Applied Computing and Informatics. 18 (3-4), pp. 279-289. https://doi.org/10.1016/j.aci.2019.11.007

EEG sleep stages identification based on weighted undirected complex networks

Diykh, Mohammed, Li, Yan and Abdulla, Shahab. 2020. "EEG sleep stages identification based on weighted undirected complex networks." Computer Methods and Programs in Biomedicine. 184, pp. 1-14. https://doi.org/10.1016/j.cmpb.2019.105116

Development and evaluation of a software-mediated process assessment method for IT service management

Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark, Behari, Suren and Rajaeian, Mohammad Mehdi. 2020. "Development and evaluation of a software-mediated process assessment method for IT service management." Information and Management. 57 (4). https://doi.org/10.1016/j.im.2019.103213

Optimizing Urban Distribution Routes for Perishable Foods Considering Carbon Emission Reduction

Lin, Diansheng, Zhang, Zhiyong, Wang, Jiaxin, Yang, Liu, Shi, Yongqiang and Soar, Jeffrey. 2019. "Optimizing Urban Distribution Routes for Perishable Foods Considering Carbon Emission Reduction." Sustainability. 11 (16), pp. 1-22. https://doi.org/10.3390/su11164387

Editorial - special issue on informatics for ageing and aged-care

Soar, Jeffrey, Hume, Margee and Georgiou, Andrew. 2015. "Editorial - special issue on informatics for ageing and aged-care." Electronic Journal of Health Informatics. 9 (1), pp. 2-3.

Fractal dimension undirected correlation graph-based support vector machine model for identification of focal and non-focal electroencephalography signals

Diykh, Mohammed, Abdulla, Shahab, Saleh, Khalid and Deo, Ravinesh C.. 2019. "Fractal dimension undirected correlation graph-based support vector machine model for identification of focal and non-focal electroencephalography signals." Biomedical Signal Processing and Control. 54, pp. 1-10. https://doi.org/10.1016/j.bspc.2019.101611

Sleep EEG signal analysis based on correlation graph similarity coupled with an ensemble extreme machine learning algorithm

Abdulla, Shahab, Diykh, Mohammed, Lafta, Raid Luaibi, Saleh, Khalid and Deo, Ravinesh C.. 2019. "Sleep EEG signal analysis based on correlation graph similarity coupled with an ensemble extreme machine learning algorithm." Expert Systems with Applications. 138, pp. 1-15. https://doi.org/10.1016/j.eswa.2019.07.007

Comparison of subsidy schemes for reducing waiting time: special focus on smart home care for elderly people

Tao, Zhiwen, Zhang, Zhiyong, Wang, Xiaoli, Shi, Yongqiang and Soar, Jeffrey. 2019. "Comparison of subsidy schemes for reducing waiting time: special focus on smart home care for elderly people." Procedia CIRP. 83, pp. 716-721. https://doi.org/10.1016/j.procir.2019.04.102

Effective organisational change to achieve successful ITIL implementation: lessons learned from a multiple case study of large Australian firms

Blumberg, Malcolm, Cater-Steel, Aileen, Rajaeian, Mohammad Mehdi and Soar, Jeffrey. 2019. "Effective organisational change to achieve successful ITIL implementation: lessons learned from a multiple case study of large Australian firms." Journal of Enterprise Information Management. 32 (3), pp. 496-516. https://doi.org/10.1108/JEIM-06-2018-0117

Deep learning model for detection of pain intensity from facial expression

Soar, Jeffrey, Bargshady, Ghazal, Zhou, Xujuan and Whittaker, Frank. 2018. "Deep learning model for detection of pain intensity from facial expression." Mokhtari, Mounir, Abdulrazak, Bessam and Aloulou, Hamdi (ed.) 16th International Conference on Smart Homes and Health Telematics: Designing a Better Future: Urban Assisted Living (ICOST 2018). Singapore 10 - 12 Jul 2018 Cham, Switzerland. https://doi.org/10.1007/978-3-319-94523-1_22

An Efficient Texture Descriptor for the Detection of License Plates From Vehicle Images in Difficult Conditions

Al-Shemarry, Meeras Salman, Li, Yan, Abdulla, Shahab, Al-Shemarry, Meeras Salman, Li, Yan and Abdulla, Shahab. 2020. "An Efficient Texture Descriptor for the Detection of License Plates From Vehicle Images in Difficult Conditions." IEEE Transactions on Intelligent Transportation Systems. 21 (2), pp. 553-564. https://doi.org/10.1109/TITS.2019.2897990

A new approach to spread-spectrum OFDM

Alhasnawi, Mohammad Kaisb Layous, Addie, Ronald G. and Abdulla, Shahab. 2018. "A new approach to spread-spectrum OFDM." 15th International Joint Conference on e-Business and Telecommunications (ICETE 2018) - Volume 1: DCNET, ICE-B, OPTICS, SIGMAP and WINSYS. Porto, Portugal 26 - 28 Jul 2018 https://doi.org/10.5220/0006828602810288

Managing knowledge and learning for process improvement: a software-mediated process assessment approach for IT service management

Shrestha, Anup, Kong, Eric and Cater-Steel, Aileen. 2018. "Managing knowledge and learning for process improvement: a software-mediated process assessment approach for IT service management." Syed, Jawad, Murray, Peter A., Hislop, Donald and Mouzughi, Yusra (ed.) The Palgrave handbook of knowledge management. Houndmills, United Kingdom. Palgrave Macmillan. pp. 621-641

Epileptic seizures detection in EEGs blending frequency domain with information gain technique

Al Ghayab, Hadi Ratham, Li, Yan, Siuly, Siuly and Abdulla, Shahab. 2019. "Epileptic seizures detection in EEGs blending frequency domain with information gain technique." Soft Computing. 23 (1), pp. 227-239. https://doi.org/10.1007/s00500-018-3487-0

A joint deep neural network model for pain recognition from face

Bargshady, Ghazal, Soar, Jeffrey, Zhou, Xujuan, Deo, Ravinesh, Whittaker, Frank and Wang, Hua. 2019. "A joint deep neural network model for pain recognition from face." 4th IEEE International Conference on Computer and Communication Systems (ICCCS 2019). Singapore 23 - 25 Feb 2019 Singapore. pp. 52-56 https://doi.org/10.1109/CCOMS.2019.8821779

The phenomenon of P3 community for IT support: a crowd-support case study

Cater-Steel, Aileen, Rajaeian, Mohammad Mehdi, Toleman, Mark and Troup, Duncan. 2017. "The phenomenon of P3 community for IT support: a crowd-support case study." 2017 International Conference on Information Resources Management: Democratization and Participation: People's Roles in Digital World (CONNF-IRM 2017). Santiago, Chile 17 - 19 May 2017

A feature extraction technique based on tunable Q-factor wavelet transform for brain signal classification

Al Ghayab, Hadi Ratham, Li, Yan, Siuly, S., Abdulla, Shahab, Al Ghayab, Hadi Ratham, Li, Yan, Siuly, S. and Abdulla, Shahab. 2019. "A feature extraction technique based on tunable Q-factor wavelet transform for brain signal classification." Journal of Neuroscience Methods. 312, pp. 43-52. https://doi.org/10.1016/j.jneumeth.2018.11.014

Interpretation and reporting of process capability results: focus on improvement

Behari, Suren, Cater-Steel, Aileen, Shrestha, Anup and Soar, Jeffrey. 2018. "Interpretation and reporting of process capability results: focus on improvement." Stamelos, Ioannis, O’Connor, Rory v., Rout, Terry and Dorling, Alec (ed.) 18th International Conference on Software Process Improvement and Capability Determination (SPICE 2018). Thessaloniki, Greece 09 - 10 Oct 2018 Cham, Switzerland. https://doi.org/10.1007/978-3-030-00623-5_12

Benefits and relevance of International Standards in a design science research project for process assessments

Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2018. "Benefits and relevance of International Standards in a design science research project for process assessments." Computer Standards and Interfaces. 60, pp. 48-56. https://doi.org/10.1016/j.csi.2018.04.011

Cloud computing-enabled healthcare opportunities, issues, and applications: a systematic review

Ali, Omar, Shrestha, Anup, Soar, Jeffrey and Wamba, Samuel Fosso. 2018. "Cloud computing-enabled healthcare opportunities, issues, and applications: a systematic review." International Journal of Information Management. 43, pp. 146-158. https://doi.org/10.1016/j.ijinfomgt.2018.07.009

Perceived potential for value creation from cloud computing: a study of the Australian regional government sector

Ali, Omar, Soar, Jeffrey and Shrestha, Anup. 2018. "Perceived potential for value creation from cloud computing: a study of the Australian regional government sector." Behaviour and Information Technology. 37 (12), pp. 1157-1176. https://doi.org/10.1080/0144929X.2018.1488991

Epileptic EEG signal classification using optimum allocation based power spectral density estimation

Al Ghayab, Hadi Ratham, Li, Yan, Siuly, Siuly and Abdulla, Shahab. 2018. "Epileptic EEG signal classification using optimum allocation based power spectral density estimation." IET Signal Processing. 12 (6), pp. 738-747. https://doi.org/10.1049/iet-spr.2017.0140

An analysis of design science research adoption in Doctoral projects in Australia

Cater-Steel, Aileen, Toleman, Mark and Rajaeian, Mohammad Mehdi. 2017. "An analysis of design science research adoption in Doctoral projects in Australia." Reimer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Australia.

Failed IT projects: is poor IT governance to blame?

Asgarkhani, Mehdi, Cater-Steel, Aileen, Toleman, Mark and Ally, Mustafa. 2017. "Failed IT projects: is poor IT governance to blame?" Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Hobart, Australia.

The role of national culture in the strategic use of and investment in ICT: a comparative study of Japanese and Australian organisations

Baty, Craig K., Lane, Michael, Cater-Steel, Aileen and Ally, Mustafa. 2017. "The role of national culture in the strategic use of and investment in ICT: a comparative study of Japanese and Australian organisations." Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Australia.

The role of international standards to corroborate artefact development and evaluation: experiences from a design science research project in process assessment

Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2017. "The role of international standards to corroborate artefact development and evaluation: experiences from a design science research project in process assessment." Mas, Antonia, Mesquida, Antoni, O'Connor, Rory V., Rout, Terry and Dorling, Alec (ed.) 17th International Conference on Software Process Improvement and Capability Determination (SPICE 2017). Palma de Mallorca, Spain 04 - 05 Oct 2017 Cham, Switzerland. https://doi.org/10.1007/978-3-319-67383-7_32

Data mining in IoT: data analysis for a new paradigm on the Internet

Wlodarczak, Peter, Ally, Mustafa and Soar, Jeffrey. 2017. "Data mining in IoT: data analysis for a new paradigm on the Internet." 2017 IEEE/WIC/ACM International Conference on Web Intelligence (WI 2017). Leipzig, Germany 23 - 26 Aug 2017 New York, United States. https://doi.org/10.1145/3106426.3115866

Developing a tunable Q-factor wavelet transform based algorithm for epileptic EEG feature extraction

Al Ghayab, Hadi Ratham, Li, Yan, Siuly, Siuly, Abdulla, Shahab and Wen, Paul. 2017. "Developing a tunable Q-factor wavelet transform based algorithm for epileptic EEG feature extraction." Siuly, Siuly, Huang, Zhisheng, Aickelin, Uwe, Zhou, Rui, Wang, Hua, Zhang, Yanchun and Klimenko, Stanislav (ed.) 6th International Conference on Health Information Science: Health Information Science (HIS 2017). Moscow, Russian Federation 07 - 09 Oct 2017 Germany. https://doi.org/10.1007/978-3-319-69182-4_6

A Cross - layer Optimization of Video Transmission Based on Packet Loss Rate in 802.11e Wireless Networks

Zhou, Xujuan, Soar, Jeffrey, Gururajan, Raj, Wu, Zhangguang, Wu, Weimin, Zhou, Xujuan, Soar, Jeffrey, Gururajan, Raj, Wu, Zhangguang, Wu, Weimin and ACM. 2017. "A Cross - layer Optimization of Video Transmission Based on Packet Loss Rate in 802.11e Wireless Networks." 2017 IEEE/WIC/ACM International Conference on Web Intelligence (WI 2017). Leipzig, Germany 23 - 26 Aug 2017 New York, United States. https://doi.org/10.1145/3106426.3109445

Nursing students’ readiness for the numeracy needs of their program: students’ perspective

Galligan, Linda, Frederiks, Anita, Wandel, Andrew P., Robinson, Clare, Abdulla, Shahab and Hussain, Zanubia. 2017. "Nursing students’ readiness for the numeracy needs of their program: students’ perspective." Adults Learning Mathematics: An International Journal. 12 (1), pp. 27-38.

An empirical assessment of the CIO role expectations instrument using PLS path modelling

Al-Taie, Moyassar, Lane, Michael and Cater-Steel, Aileen. 2018. "An empirical assessment of the CIO role expectations instrument using PLS path modelling." Communications of the Association for Information Systems. 42 (1), pp. 1-20. https://doi.org/10.17705/1CAIS.04201

Level of policy for cloud computing adoption in Australian regional municipal governments: an exploratory study

Ali, Omar, Yong, Jianming, Soar, Jeffrey and McClymont, Hoda. 2015. "Level of policy for cloud computing adoption in Australian regional municipal governments: an exploratory study." Arabnia, Hamid R., Gravvanis, George A., Solo, Ashu M. G. and Tinetti, Fernando G. (ed.) 2015 International Conference on Grid & Cloud Computing and Applications (GCA'15). Las Vegas, United States 27 - 30 Jul 2015 United States.

Reinventing health, ageing and aged care through smart homes and intelligent technologies

Soar, Jeffrey. 2009. "Reinventing health, ageing and aged care through smart homes and intelligent technologies." COINFO 2009: 4th International Conference on Cooperation and Promotion of Information Resources in Science and Technology. Beijing, China 21 - 23 Nov 2009 United States. https://doi.org/10.1109/COINFO.2009.55

e-Health readiness assessment factors and measuring tools: a systematic review

Yusif, Salifu, Hafeez-Baig, Abdul and Soar, Jeffrey. 2017. "e-Health readiness assessment factors and measuring tools: a systematic review." International Journal of Medical Informatics. 107, pp. 56-64. https://doi.org/10.1016/j.ijmedinf.2017.08.006

Determinants of effective knowledge transfer from academic researchers to industry practitioners

Rajaeian, Mohammad Mehdi, Cater-Steel, Aileen and Lane, Michael. 2018. "Determinants of effective knowledge transfer from academic researchers to industry practitioners." Journal of Engineering and Technology Management. 47 (January-March), pp. 37-52. https://doi.org/10.1016/j.jengtecman.2017.12.003

Person identification by gait analysis using photogrammetry techniques and foot pressure sensing matt

Majeed, Ammar, Chong, Albert K. and Abdulla, Shahab. 2017. "Person identification by gait analysis using photogrammetry techniques and foot pressure sensing matt." Al-Jumaily, Adel Ali, Barifcani, Ahmed and Al-Jumaily, Ahmed (ed.) 1st MoHESR and HCED Iraqi Scholars Conference in Australasia 2017 (ISCA 2017). Melbourne, Australia 05 - 06 Dec 2017 Melbourne, Australia.

Ensemble of adaboost cascades of 3L-LBPs classifiers for license plates detection with low quality images

Al-Shemarry, Meeras Salman, Li, Yan and Abdulla, Shahab. 2018. "Ensemble of adaboost cascades of 3L-LBPs classifiers for license plates detection with low quality images." Expert Systems with Applications. 92, pp. 216-235. https://doi.org/10.1016/j.eswa.2017.09.036

Proactive management of IT operations to improve IT services

Jantti, Marko and Cater-Steel, Aileen. 2017. "Proactive management of IT operations to improve IT services." Journal of Information Systems and Technology Management. 14 (2), pp. 191-218. https://doi.org/10.4301/S1807-17752017000200004

Decision support systems for IT service management

Cater-Steel, Aileen, Valverde, Raul, Shrestha, Anup and Toleman, Mark. 2016. "Decision support systems for IT service management." International Journal of Information and Decision Sciences. 8 (3), pp. 284-304. https://doi.org/10.1504/IJIDS.2016.078588

Innovative decision support for IT service management

Shrestha, Anup, Cater-Steel, Aileen and Toleman, Mark. 2016. "Innovative decision support for IT service management." Journal of Decision Systems. 25 (Supplement 1), pp. 486-499. https://doi.org/10.1080/12460125.2016.1187424

Care provision expectations of remote adult children of ageing parents

Veil, Klaus D., Soar, Jeffrey and Su, Ying. 2013. "Care provision expectations of remote adult children of ageing parents." Schaper, Louise K. and Grain, Heather (ed.) Health Informatics Conference (HIC 2013): Digital Health Service Delivery: the Future is Now!. Adelaide, Australia 15 - 18 Jul 2013 Amsterdam, Netherlands. https://doi.org/10.3233/978-1-61499-266-0-121

Sustaining the momentum: a cross-institutional community of practice for research supervisors

Cater-Steel, Aileen, McDonald, Jacquie, Albion, Peter and Redmond, Petrea. 2017. "Sustaining the momentum: a cross-institutional community of practice for research supervisors." McDonald, Jacquie and Cater-Steel, Aileen (ed.) Implementing communities of practice in higher education: dreamers and schemers. Singapore. Springer. pp. 3-17

A systematic literature review and critical assessment of model-driven decision support for IT outsourcing

Rajaeian, Mohammad Mehdi, Cater-Steel, Aileen and Lane, Michael. 2017. "A systematic literature review and critical assessment of model-driven decision support for IT outsourcing." Decision Support Systems. 102, pp. 42-56. https://doi.org/10.1016/j.dss.2017.07.002

Evaluation of software mediated process assessments for IT service management

Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2015. "Evaluation of software mediated process assessments for IT service management." Rout, Terry, O’Connor, Rory V. and Dorling, Alec (ed.) 15th International Conference on Software Process Improvement and Capability Determination (SPICE 2015). Gothenburg, Sweden 16 - 17 Jun 2015 Cham, Switzerland. https://doi.org/10.1007/978-3-319-19860-6_7

Software-mediated process assessment in IT service management

Cater-Steel, Aileen, Tan, Wui-Gee, Toleman, Mark, Rout, Terry and Shrestha, Anup. 2013. "Software-mediated process assessment in IT service management." Woronowicz, Tanja, Rout, Terry, O'Connor, Rory and Dorling, Alec (ed.) 13th International Conference on Software Process Improvement and Capability Determination (SPICE 2013). Bremen, Germany 04 - 06 Jun 2013 Berlin, Germany. https://doi.org/10.1007/978-3-642-38833-0_17

Development of a culturally appropriate interactive multimedia self-paced educational health program for aboriginal health workers

El Sayed, Faeka, Soar, Jeffrey and Wang, Zoe. 2011. "Development of a culturally appropriate interactive multimedia self-paced educational health program for aboriginal health workers." Tsang, P., Wong, J., Tong, C., Yip, I., Tsang, J. and Wang, F. (ed.) 2011 Enhancing Healthcare Education, Research and Practice Symposium. Hong Kong, China 11 - 13 Jul 2011 Hong Kong.

Consumer managed home e-health for the next decade

Soar, Jeffrey, Ally, Mustafa and Su, Ying. 2011. "Consumer managed home e-health for the next decade." Rotchanakitumnuai, Siriluck and Kaewkitipong, Laddawan (ed.) 11th International Conference on Electronic Business: Borderless e-Business for the Next Decade (ICEB 2011). Bangkok, Thailand 28 Nov - 02 Dec 2011 Bangkok, China.

Enhancing healthcare in home and community settings through telecare and telehealth

Soar, Jeffrey. 2011. "Enhancing healthcare in home and community settings through telecare and telehealth." Tsang, P., Wong, J., Tong, C., Yip, I., Tsang, J. and Wang, F. (ed.) 2011 Enhancing Healthcare Education, Research and Practice Symposium. Hong Kong, China 11 - 13 Jul 2011 Hong Kong.

A high mobility multipurpose patient monitoring system for inter-building communication

Tsang, K. F., Tung, H. Y., Tsang, Philip and Soar, Jeffrey. 2011. "A high mobility multipurpose patient monitoring system for inter-building communication." Tsang, P., Wong, J., Tong, C., Yip, I., Tsang, J. and Wang, F. (ed.) 2011 Enhancing Healthcare Education, Research and Practice Symposium. Hong Kong, China 11 - 13 Jul 2011 Hong Kong.

Measuring e-learning system success (Research in progress)

Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2011. "Measuring e-learning system success (Research in progress)." Seddon, Peter and Gregor, Shirley (ed.) 15th Pacific Asia Conference on Information Systems (PACIS 2011): Quality Research in Pacific Asia. Brisbane, Australia 07 - 11 Jul 2011 Brisbane, Australia.

Depth of anaesthesia patient models and control

Abdulla, Shahab and Wen, Peng. 2011. "Depth of anaesthesia patient models and control." Guo, Shuxiang, Touge, Tetsuo and Xiufen, Ye (ed.) 2011 IEEE/ICME International Conference on Complex Medical Engineering (ICME 2011). Harbin, China 22 - 25 May 2011 Piscataway, NJ. United States. https://doi.org/10.1109/ICCME.2011.5876701

Alleviating design silence in design science research: a proposal of a design method

Gacenga, Francis, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2012. "Alleviating design silence in design science research: a proposal of a design method." McClean, Rachel (ed.) 11th European Conference on Research Methods in Business and Management. Bolton, United Kingdom 28 - 29 Jun 2012 Reading, UK.

Do they read your research? An investigation of practitioners’ use of IT outsourcing and cloud sourcing research

Rajaeian, Mohammad Mehdi, Cater-Steel, Aileen and Lane, Michael. 2016. "Do they read your research? An investigation of practitioners’ use of IT outsourcing and cloud sourcing research." Van Der Meer, Rosemary V. (ed.) 27th Australasian Conference on Information Systems (ACIS 2016). Wollongong, Australia 05 - 07 Dec 2016 Australia.

A measurement model to link process operational measures to risks associated with attainment of business critical success factors

Behari, Suren, Cater-Steel, Aileen, Shrestha, Anup and Soar, Jeffrey. 2016. "A measurement model to link process operational measures to risks associated with attainment of business critical success factors." 6th International Engaged Management Scholarship Conference (EMS 2016). Paris, France 08 - 11 Sep 2016

Software-mediated process assessment for IT service capability management

Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2014. "Software-mediated process assessment for IT service capability management." Avgerou, Chrisanthi and Te'eni, Dov (ed.) 22nd European Conference on Information Systems (ECIS 2014): Digital Work, Digital Life. Tel Aviv, Israel 09 - 11 Jun 2014 Tel Aviv, Israel.

The CIO role expectations instrument: validation and model testing

Al-Taie, Moyassar, Lane, Michael S. and Cater-Steel, Aileen. 2013. "The CIO role expectations instrument: validation and model testing." Aisyah, Hepu and Standing, Craig (ed.) 24th Australasian Conference on Information Systems (ACIS 2013): Information Systems: Transforming the Future. Melbourne, Australia 04 - 06 Dec 2013 Melbourne, Australia.

How to communicate evaluation work in design science research? An exemplar case study

Shrestha, Anup, Cater-Steel, Aileen and Toleman, Mark. 2014. "How to communicate evaluation work in design science research? An exemplar case study." Tan, Felix and Bunker, Deborah (ed.) 25th Australasian Conference on Information Systems (ACIS 2014): Integral IS: The Embedding of Information Systems in Business, Government and Society. Auckland, New Zealand 08 - 10 Dec 2014 Auckland, New Zealand.

A decision support tool to define scope in IT service management process assessment and improvement

Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2013. "A decision support tool to define scope in IT service management process assessment and improvement." vom Brocke, Jan, Hekkala, Riitta, Ram, Sudha and Rossi, Matti (ed.) 8th International Conference on Design Science at the Intersection of Physical and Virtual Design (DESRIST 2013). Helsinki, Finland 11 - 12 Jun 2013 Germany. https://doi.org/10.1007/978-3-642-38827-9_21

Improved media management through cloud computing technology

Ali, Omar, Soar, Jeffrey and Yong, Jianming. 2016. "Improved media management through cloud computing technology." 20th IEEE International Conference on Computer Supported Cooperative Work in Design (CSCWD 2016). Nanchang, China 04 - 06 May 2016 United States. https://doi.org/10.1109/CSCWD.2016.7566004

Building a software tool for transparent and efficient process assessments in IT service management

Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2014. "Building a software tool for transparent and efficient process assessments in IT service management." Tremblay, M. C., VanderMeer, D., Rothenberger, M., Gupta, A. and Yoon, V. (ed.) 9th International Conference on Design Science Research in Information Systems and Technologies (DESRIST 2014): Advancing the Impact of Design Science: Moving from Theory to Practice. Miami, United States 22 - 23 May 2014 Germany. Springer. https://doi.org/10.1007/978-3-319-06701-8_16

Data process and analysis technologies of big data

Wlodarczak, Peter, Ally, Mustafa and Soar, Jeffrey. 2016. "Data process and analysis technologies of big data." Yu, Shui, Lin, Xiaodong, Misic, Jelena and Shen, Xuemin (Sherman) (ed.) Networking for big data. Boca Raton, FL, United States. CRC Press. pp. 103-119

Cloud computing adoption in regional councils

Ali, Omar, Soar, Jeffrey and Yong, Jianming. 2016. Cloud computing adoption in regional councils. University of Southern Queensland.

Data science and big data analytics in financial services: a case study

Behari, Suren, Cater-Steel, Aileen and Soar, Jeffrey. 2016. "Data science and big data analytics in financial services: a case study." Al-Hakim, Latif, Wu, Xiaobo, Koronios, Andy and Shou, Yongyi (ed.) Handbook of research on driving competitive advantage through sustainable, lean, and disruptive innovation. Hershey, PA, united States. IGI Global. pp. 396-423

An investigation of anticipated benefits of cloud computing adoption in Australian regional municipal governments

Ali, Omar, Soar, Jeffrey and Yong, Jianming. 2015. "An investigation of anticipated benefits of cloud computing adoption in Australian regional municipal governments." The Services Transactions on Cloud Computing. 3 (3), pp. 13-24.

Virtualising process assessments to facilitate continual service improvement in IT service management

Shrestha, Anup, Cater-Steel, Aileen and Toleman, Mark. 2015. "Virtualising process assessments to facilitate continual service improvement in IT service management." 26th Australasian Conference on Information Systems (ACIS 2015). Adelaide, Australia 30 Nov - 04 Dec 2015 Adelaide, South Australia.

Factors to be considered in Cloud computing adoption

Ali, Omar, Soar, Jeffrey, Yong, Jianming and Tao, Xiaohui. 2016. "Factors to be considered in Cloud computing adoption." Web Intelligence. 14 (4), pp. 309-323. https://doi.org/10.3233/WEB-160347

wHealth - transforming telehealth services

Rana, Rajib, Hume, Margee, Reilly, John and Soar, Jeffrey. 2016. "wHealth - transforming telehealth services." EAI Endorsed Transactions on Scalable Information Systems. 3 (8). https://doi.org/10.4108/eai.9-8-2016.151635

China’s e-commerce higher education: a 15 years review from international viewpoint

Wu, Mingxuan, Wang, Mingming, Soar, Jeffrey and Gide, Ergun. 2016. "China’s e-commerce higher education: a 15 years review from international viewpoint." Open Journal of Social Sciences. 4, pp. 155-164. https://doi.org/10.4236/jss.2016.410012.

Genome mining using machine learning techniques

Wlodarczak, Peter, Soar, Jeffrey and Ally, Mustafa. 2015. "Genome mining using machine learning techniques." Geissbuhler, Antoine, Demongeot, Jacques, Mokhtari, Mounir and Abdulrazak, Bessam (ed.) 13th International Conference on Smart Homes and Health Telematics: Inclusive Smart Cities and e-Health (ICOST 2015). Geneva, Switzerland 10 - 12 Jun 2015 Switzerland. https://doi.org/10.1007/978-3-319-19312-0_39

Application of e-government principles in anti-corruption framework

Neupane, Arjun, Soar, Jeffrey, Vaidya, Kishor and Aryal, Sunil. 2017. "Application of e-government principles in anti-corruption framework." Shakya, Rajesh Kumar (ed.) Digital governance and e-government principles applied to public procurement. Hershey, PA 17033, USA. IGI Global. pp. 58-76

The issue of reliability in software mediated process assessments

Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark, Rout, Terry and Behari, Suren. 2016. "The issue of reliability in software mediated process assessments." Clarke, Paul M., O'Connor, Rory V., Rout, Terry and Dorling, Alec (ed.) Software Process Improvement and Capability Determination 16th International Conference, SPICE 2016. Dublin, Ireland 09 - 10 Jun 2016 Switzerland. https://doi.org/10.1007/978-3-319-38980-6_15

Determinants of perceived usefulness of e-learning systems

Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2016. "Determinants of perceived usefulness of e-learning systems." Computers in Human Behavior. 64, pp. 843-858. https://doi.org/10.1016/j.chb.2016.07.065

Older people, assistive technologies, and the barriers to adoption: a systematic review

Yusif, Salifu, Soar, Jeffrey and Hafeez-Baig, Abdul. 2016. "Older people, assistive technologies, and the barriers to adoption: a systematic review." International Journal of Medical Informatics. 94, pp. 112-116. https://doi.org/10.1016/j.ijmedinf.2016.07.004

Classification of epileptic EEG signals based on simple random sampling and sequential feature selection

Al Ghayab, Hadi, Li, Yan, Abdulla, Shahab, Diykh, Mohammed and Wan, Xiangkui. 2016. "Classification of epileptic EEG signals based on simple random sampling and sequential feature selection." Brain Informatics. 3 (2), pp. 85-91. https://doi.org/10.1007/s40708-016-0039-1

Collaborative cloud computing adoption in Australian regional municipal government: an exploratory study

Ali, Omar, Soar, Jeffrey, Yong, Jianming, McClymont, Hoda and Angus, Daniel. 2015. "Collaborative cloud computing adoption in Australian regional municipal government: an exploratory study." Fortino, Giancarlo, Shen, Weiming, Barthès, Jean-Paul A., Luo, Junzhou, Li, Wenfeng, Ochoa, Sergio F., Abel, Marie-Hélène, Guerrieri, Antonio and Ramos, Milton Pires (ed.) 19th IEEE International Conference on Computer Supported Cooperative Work in Design (CSCWD 2015). Calabria, Italy 06 - 08 May 2015 United States. https://doi.org/10.1109/CSCWD.2015.7231017

Reality mining in eHealth

Wlodarczak, Peter, Soar, Jeffrey and Ally, Mustafa. 2015. "Reality mining in eHealth." Yin, Xiaoxia, Ho, Kendall, Zeng, Daniel, Aickelin, Uwe, Zhou, Rui and Wang, Hua (ed.) 4th International Health Information Science Conference (HIS 2015). Melbourne, Australia 28 - 30 May 2015 Switzerland. https://doi.org/10.1007/978-3-319-19156-0_1

Opportunistic and context-aware affect sensing on smartphones: the concept, challenges and opportunities

Rana, Rajib, Hume, Margee, Reilly, John, Jurdak, Raja and Soar, Jeffrey. 2016. "Opportunistic and context-aware affect sensing on smartphones: the concept, challenges and opportunities." IEEE Pervasive Computing. 15 (2), pp. 60-69. https://doi.org/10.1109/MPRV.2016.36

Excel files of bispectral index (BIS), anaesthesia levels and nominal patient data based on sensitivity to anaesthesia

Abdulla, Shahab. Excel files of bispectral index (BIS), anaesthesia levels and nominal patient data based on sensitivity to anaesthesia. Toowoomba.

An investigation of the challenges and issues influencing the adoption of cloud computing in Australian regional municipal governments

Ali, Omar, Soar, Jeffrey and Yong, Jianming. 2016. "An investigation of the challenges and issues influencing the adoption of cloud computing in Australian regional municipal governments." Journal of Information Security and Applications. 27-28, pp. 19-34. https://doi.org/10.1016/j.jisa.2015.11.006

Anticipated benefits of cloud computing adoption in Australian regional municipal governments: an exploratory study

Ali, Omar, Soar, Jeffrey, McClymont, Hoda, Yong, Jianming and Biswas, Jit. 2015. "Anticipated benefits of cloud computing adoption in Australian regional municipal governments: an exploratory study." 19th Pacific Asia Conference on Information Systems (PACIS 2015). Singapore 05 - 09 Jul 2015

IT outsourcing decision factors in research and practice: a case study

Rajaeian, Mohammad Mehdi, Cater-Steel, Aileen and Lane, Michael. 2015. "IT outsourcing decision factors in research and practice: a case study." 26th Australasian Conference on Information Systems (ACIS 2015). Adelaide, Australia 30 Nov - 04 Dec 2015 Adelaide, South Australia.

A survey of Chinese SMEs on plans, experiences and perceptions of global e-business

Soar, Jeffrey, Suder, Gabriele and Wu, Robert. 2015. "A survey of Chinese SMEs on plans, experiences and perceptions of global e-business." Journal of Art Media and Technology. 1 (1), pp. 32-46.

The value of business strategy to the minerals mining sector of Australia – review and discussion of the literature

Chitate, H. and Soar, J.. 2015. "The value of business strategy to the minerals mining sector of Australia – review and discussion of the literature." Journal of Art Media and Technology. 1 (1), pp. 14-19.

Exploratory study to investigate the factors influencing the adoption of cloud computing in Australian regional municipal governments

Ali, Omar, Soar, Jeffrey, Yong, Jianming and McClymont, Hoda. 2015. "Exploratory study to investigate the factors influencing the adoption of cloud computing in Australian regional municipal governments." Journal of Art Media and Technology. 1 (1), pp. 1-13.

An investigation of the main factors to be considered in cloud computing adoption in Australian regional local councils

Ali, Omar, Soar, Jeffrey and Yong, Jianming. 2015. "An investigation of the main factors to be considered in cloud computing adoption in Australian regional local councils." Journal of Contemporary Issues in Business and Government. 21 (1), pp. 72-93. https://doi.org/10.7790/cibg.v21i1.23

Towards transparent and efficient process assessments for IT service management

Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2014. "Towards transparent and efficient process assessments for IT service management." Communications in Computer and Information Science. 477, pp. 165-176. https://doi.org/10.1007/978-3-319-13036-1_15

Value co-creation with stakeholders using action research as a meta-methodology in a funded research project

Dick, Bob, Sankaran, Shankar, Shaw, Kelly, Kelly, Jacqueline, Soar, Jeffrey, Davies, Alan and Banbury, Annie. 2015. "Value co-creation with stakeholders using action research as a meta-methodology in a funded research project." Project Management Journal. 46 (2), pp. 36-46. https://doi.org/10.1002/pmj.21483

Action research as metamethodology: managing the complexity of an applied research project

Dick, Bob, Sankaran, Shankar, Shaw, Kelly, Kelly, Jacqueline, Soar, Jeffrey, Davies, Alan and Banbury, Annie. 2014. "Action research as metamethodology: managing the complexity of an applied research project." Escriba-Esteve, A. (ed.) 14th European Academy of Management Conference (EURAM 2014): Waves and Winds of Strategic Leadership for Sustainable Competitiveness. Valencia, Spain 04 - 07 Jun 2014 Brussels, Belgium.

Barriers to green IT service management: a case study

Nomani, Arshad and Cater-Steel, Aileen. 2014. "Barriers to green IT service management: a case study." 20th Americas Conference on Information Systems (AMCIS 2014): Smart Sustainability: The Information Systems Opportunity. Savannah, United States 07 - 09 Aug 2014 Atlanta, GA. United States.

A method to select IT service management processes for improvement

Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2014. "A method to select IT service management processes for improvement." JITTA: an information systems journal. 15 (3), pp. 31-56.

IT service management: a cross-national study of ITIL adoption

Marrone, Mauricio, Gacenga, Francis, Cater-Steel, Aileen and Kolbe, Lutz. 2014. "IT service management: a cross-national study of ITIL adoption." Communications of the Association for Information Systems. 34 (1), pp. 865-892. https://doi.org/10.17705/1cais.03449

Reducing corruption through e-procurement

Neupane, Arjun, Soar, Jeffrey, Vaidya, Krishor and Yong, Jianming. 2014. "Reducing corruption through e-procurement." 2013 Annual Statistical Report on United Nations Procurement - Supplement.

Human-centred ehealth: current opportunities, challenges and the way forward for China

Su, Ying, Talburt, John and Soar, Jeffrey. 2011. "Human-centred ehealth: current opportunities, challenges and the way forward for China." Novillo-Ortiz, David and Jadad, Alejandro R. (ed.) 8th eHealth High Level Conference: eHealth for Sustainable Healthcare: Global Changes Through Local Actions Global People-centred eHealth Innovation Forum. Barcelona, Spain 15 - 18 Mar 2010 London, United Kingdom.

Measuring IT service quality: evaluation of IT service quality measurement framework in industry

Cater-Steel, Aileen and Lepmets, Marion. 2014. "Measuring IT service quality: evaluation of IT service quality measurement framework in industry." Journal of Service Science Research. 6 (1), pp. 125-147. https://doi.org/10.1007/s12927-014-0005-5

Smart tools for IT service management: a review of two decision support system projects

Valverde, Raul, Cater-Steel, Aileen, Shrestha, Anup and Toleman, Mark. 2014. "Smart tools for IT service management: a review of two decision support system projects." Sharda, Ramesh and Sagarnaga, Jose (ed.) 4th International Conference on Engaged Management Scholarship (EDBA 2014): Bridging. Tulsa, United States 11 - 14 Sep 2014 Tulsa, OK. United States. https://doi.org/10.2139/ssrn.2553012

Students' mathematical preparation: differences in staff and student perceptions

Wandel, Andrew P., Robinson, Clare, Abdulla, Shahab, Dalby, Tim, Frederiks, Anita and Galligan, Linda. 2015. "Students' mathematical preparation: differences in staff and student perceptions." International Journal of Innovation in Science and Mathematics Education. 23 (1), pp. 82-93.

A past to present journey: a critical analysis of the Chief Information Officer role

Al-Taie, Moyassar, Lane, Michael and Cater-Steel, Aileen. 2015. "A past to present journey: a critical analysis of the Chief Information Officer role." Wadhwa, Manish and Harper, Alan (ed.) Technology, innovation and enterprise transformation. Hershey PA, USA. IGI Global. pp. 180-206

What the future holds for social media data analysis

Wlodarczak, P., Soar, J. and Ally, M.. 2015. "What the future holds for social media data analysis." International Journal of Computer, Information, Systems and Control Engineering. 9 (1), pp. 16-19.

Impact of Cloud computing technology on e-government

Ali, Omar, Soar, Jeffrey and Yong, Jianming. 2014. "Impact of Cloud computing technology on e-government." Dregvaite, Giedre and Damasevicius, Robertas (ed.) 20th International Conference on Information and Software Technologies (ICIST 2014). Druskininkai, Lithuania 09 - 10 Oct 2014 Heidelberg, Germany. https://doi.org/10.1007/978-3-319-11958-8_22

Challenges and issues within Cloud computing technology

Ali, Omar and Soar, Jeffrey. 2014. "Challenges and issues within Cloud computing technology." Zimmermann, Wolf, Lee, Yong Woo and Reich, Christoph (ed.) 5th International Conference on Cloud Computing, GRIDs, and Virtualization (IARIA 2014). Venice, Italy 25 - 29 May 2014 Wilmington, DE. United States. https://doi.org/10.13140/2.1.3210.3369

Preparedness for e-health in developing countries: the case of Ghana

Yusif, Salifu and Soar, Jeffrey. 2014. "Preparedness for e-health in developing countries: the case of Ghana." Journal of Health Informatics in Developing Countries. 8 (2), pp. 18-36.

Concerns of ageing and interest in assistive technologies: convenience sampling of attendees at an aged care technology exhibition in China

Soar, Jeffrey and Su, Ying. 2014. "Concerns of ageing and interest in assistive technologies: convenience sampling of attendees at an aged care technology exhibition in China." Liu, Kecheng, Gulliver, Stephen R., Li, Weizi and Yu, Changrui (ed.) 15th IFIP WG 8.1 International Conference on Informatics and Semiotics in Organisations (ICISO 2014): Service Science and Knowledge Innovation. Shanghai, China 23 - 24 May 2014 New York, NY. United States. https://doi.org/10.1007/978-3-642-55355-4_43

A Cynefin based approach to process model tailoring and goal alignment

Lepmets, Marion, O'Connor, Rory V., Cater-Steel, Aileen, Mesquida, Antoni Lluis and McBride, Tom. 2014. "A Cynefin based approach to process model tailoring and goal alignment." da Silva, Alberto Rodrigues, Machado, Ricardo J., Brito, Miguel A. and Silva, Antonio Rito (ed.) 9th International Conference on the Quality of Information and Communications Technology (QUATIC 2014). Guimaraes, Portugal 23 - 26 Sep 2014 Piscataway, NJ. United States. https://doi.org/10.1109/QUATIC.2014.30

An organisational change approach to implementing IT service management

Blumberg, Malcolm, Cater-Steel, Aileen and Soar, Jeffrey. 2014. "An organisational change approach to implementing IT service management." Tan, Felix and Bunker, Deborah (ed.) 25th Australasian Conference on Information Systems (ACIS 2014): Integral IS: The Embedding of Information Systems in Business, Government and Society. Auckland, New Zealand 08 - 10 Dec 2014 Auckland, New Zealand.

Prudential regulatory risk governance of IT multi-sourcing strategies within the Australian banking sector

Strong, Brian, Cater-Steel, Aileen and Lane, Michael. 2014. "Prudential regulatory risk governance of IT multi-sourcing strategies within the Australian banking sector." Tan, Felix and Bunker, Deborah (ed.) 25th Australasian Conference on Information Systems (ACIS 2014): Integral IS: The Embedding of Information Systems in Business, Government and Society. Auckland, New Zealand 08 - 10 Dec 2014 Auckland, New Zealand.

Prudential risk management of IT sourcing strategies: a case study of an Australian bank

Strong, Brian, Cater-Steel, Aileen and Lane, Michael. 2014. "Prudential risk management of IT sourcing strategies: a case study of an Australian bank." 20th Americas Conference on Information Systems (AMCIS 2014): Smart Sustainability: The Information Systems Opportunity. Savannah, United States 07 - 09 Aug 2014 Atlanta, GA. United States.

Uptake of telehealth services funded by Medicare in Australia

Wade, Victoria, Soar, Jeffrey and Gray, Len. 2014. "Uptake of telehealth services funded by Medicare in Australia." Australian Health Review. 38 (5), pp. 528-532. https://doi.org/10.1071/AH14090

Willingness to adopt e-procurement to reduce corruption: results of the PLS path modeling

Neupane, Arjun, Soar, Jeffrey, Vaidya, Kishor and Yong, Jianming. 2014. "Willingness to adopt e-procurement to reduce corruption: results of the PLS path modeling." Transforming Government: People, Process and Policy. 8 (4), pp. 500-520. https://doi.org/10.1108/TG-03-2014-0007

The potential for ICT tools to promote public participation in fighting corruption

Neupane, Arjun, Soar, Jeffrey, Vaidya, Kishor and Aryal, Sunil. 2014. "The potential for ICT tools to promote public participation in fighting corruption." Akrivopoulou, Christina M. and Garipidis, N. (ed.) Human rights and the impact of ICT in the public sphere: participation, democracy, and political autonomy. Hershey, PA. United States. IGI Global. pp. 175-191

Aged care informatics: exploring the role of information, knowledge and aged care management

Hume, Margee, Soar, Jeffrey, Whitty, S. Jonathan, Hume, Craig, El Sayed, Faeka and Johnston, Paul. 2014. "Aged care informatics: exploring the role of information, knowledge and aged care management." International Journal of Enterprise Information Systems. 10 (2), pp. 1-20. https://doi.org/10.4018/ijeis.2014040101

Access control management for e-healthcare in cloud environment

Sun, Lili, Yong, Jianming and Soar, Jeffrey. 2014. "Access control management for e-healthcare in cloud environment." EAI Endorsed Transactions on Scalable Information Systems. 1 (2), pp. 1-11. https://doi.org/10.4108/sis.1.2.e3

An empirical evaluation of the potential of public e-procurement to reduce corruption

Neupane, Arjun, Soar, Jeffrey and Vaidya, Kishor. 2014. "An empirical evaluation of the potential of public e-procurement to reduce corruption." Australasian Journal of Information Systems. 18 (2), pp. 21-44.

SIMS: Self-adaptive Intelligent Monitoring System for supporting home-based heart failure patients

Wang, Hua, Zhang, Ji, Soar, Jeffrey, Tao, Xiaohui and Huang, Wei. 2013. "SIMS: Self-adaptive Intelligent Monitoring System for supporting home-based heart failure patients." Biswas, Jit, Kobayashi, Hisato, Wong, Lawrence, Abdulrazak, Bessam and Mokhtari, Mounir (ed.) 11th International Conference on Smart Homes and Health Telematics (ICOST 2013): Inclusive Society: Health and Wellbeing in Ageing-Friendly Community: eHealth, Telemedicine, Chronic Disease Management and Care at Home. Singapore 19 - 21 Jun 2013 Heidelberg, Germany. https://doi.org/10.1007/978-3-642-39470-6_43

A tool for IT service management process assessment for process improvement

Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee, Toleman, Mark and Rout, Terry. 2013. "A tool for IT service management process assessment for process improvement." Heidrich, Jens, Oivo, Markku, Jedlitschka, Andreas and Baldassarre, Marie Teresa (ed.) 14th International Conference on Product-Focused Software Process Improvement (PROFES 2013). Paphos, Cyprus 12 - 14 Jun 2013 Berlin, Germany. https://doi.org/10.1007/978-3-642-39259-7_27

The evaluation of the IT service quality measurement framework in industry

Lepmets, Marion, Mesquida, Antoni Lluis, Cater-Steel, Aileen, Mas, Antonia and Ras, Eric. 2014. "The evaluation of the IT service quality measurement framework in industry." Global Journal of Flexible Systems Management. 15 (1), pp. 39-57. https://doi.org/10.1007/s40171-013-0052-7

The relationship between organisational strategic IT vision and CIO roles: one size does not fit all

Al-Taie, Moyassar, Lane, Michael and Cater-Steel, Aileen. 2014. "The relationship between organisational strategic IT vision and CIO roles: one size does not fit all." Australasian Journal of Information Systems. 18 (2), pp. 59-89.

Students' mathematical preparation Part A: lecturers' perceptions

Galligan, Linda, Wandel, Andrew, Pigozzo, Robyn, Frederiks, Anita, Robinson, Clare, Abdulla, Shahab and Dalby, Tim. 2013. "Students' mathematical preparation Part A: lecturers' perceptions." Deborah, King, Birgit, Loch and Leanne, Rylands (ed.) 9th Delta Conference of Teaching and Learning of Undergraduate Mathematics and Statistics 2013: Shining Through the Fog. Kiama, Australia 24 - 29 Nov 2013 Sydney, Australia.

Students' mathematical preparation Part B: students' perceptions

Dalby, Tim, Robinson, Clare, Abdulla, Shahab, Galligan, Linda, Frederiks, Anita, Pigozzo, Robyn and Wandel, Andrew. 2013. "Students' mathematical preparation Part B: students' perceptions." King, Deborah, Loch, Birgit and Rylands, Leanne (ed.) 9th Delta Conference of Teaching and Learning of Undergraduate Mathematics and Statistics 2013: Shining Through the Fog. Kiama, Australia 24 - 29 Nov 2013 Sydney, Australia.

ITSM process assessments using ISO/IEC 15504 for CSI

Shrestha, Anup, Collins, Paul and Cater-Steel, Aileen. 2013. "ITSM process assessments using ISO/IEC 15504 for CSI." Informed Intelligence: ITSMF Australia Bulletin.

Lean thinking in dementia care through smart assistive technology: an evaluation

Yuginovich, Trudy and Soar, Jeffrey. 2014. "Lean thinking in dementia care through smart assistive technology: an evaluation." Wickramasinghe, N., Al-Hakim, L., Gonzalez, C. and Tan, J. (ed.) Lean thinking for healthcare. New York, NY. United States. Springer. pp. 143-167

Adapted lean thinking for healthcare services: an empirical study in the traditional Chinese hospital

Su, Ying, Soar, Jeffrey, Shen, Ningqiao and Al-Hakim, Latif. 2014. "Adapted lean thinking for healthcare services: an empirical study in the traditional Chinese hospital." Wickramasinghe, N., Al-Hakim, L., Gonzalez, C. and Tan, J. (ed.) Lean thinking for healthcare. New York, NY. United States. Springer. pp. 115-142

Anti-corruption capabilities of public e-procurement technologies: principal-agent theory

Neupane, Arjun, Soar, Jeffrey and Vaidya, Kishor. 2014. "Anti-corruption capabilities of public e-procurement technologies: principal-agent theory." Bwalya, Kelvin Joseph (ed.) Technology development and platform enhancements for successful global e-government design. Hershey, PA. United States. IGI Global. pp. 185-203

Aging issues and policies in Australia

Soar, Jeffrey. 2013. "Aging issues and policies in Australia." Li, Yushi (ed.) Global aging issues and policies: understanding the importance of comprehending and studying the aging process. Springfield, IL. United States. Charles C. Thomas Publisher Ltd. pp. 295-311

A technology acceptance model for e-health services for the elderly population in China

Peng, Qiao, Hong, Su and Soar, Jeffrey. 2013. "A technology acceptance model for e-health services for the elderly population in China." Zhang, Zhenji, Zhang, Runtong and Zhang, Juliang (ed.) 2nd International Conference on Logistics, Informatics and Service Science (LISS 2012): New Challenges of Management Sciences under Low-Carbon Economy. Beijing, China 12 - 15 Jul 2012 Berlin, Germany. https://doi.org/10.1007/978-3-642-32054-5

E-learning service delivery quality: a determinant of user satisfaction

Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2013. "E-learning service delivery quality: a determinant of user satisfaction." Kats, Yefim (ed.) Learning management systems and instructional design: best practices in online education. Hershey, PA. United States. IGI Global. pp. 89-127

Exploring the impact of IT service management process improvement initiatives: a case study approach

Jantti, Marko, Rout, Terry, Wen, Lian, Heikkinen, Sanna and Cater-Steel, Aileen. 2013. "Exploring the impact of IT service management process improvement initiatives: a case study approach." Woronowicz, Tanja, Rout, Terry, O'Connor, Rory and Dorling, Alec (ed.) 13th International Conference on Software Process Improvement and Capability Determination (SPICE 2013). Bremen, Germany 04 - 06 Jun 2013 Berlin, Germany. https://doi.org/10.1007/978-3-642-38833-0_16

The role of IT service management in green IT

Cater-Steel, Aileen and Tan, Wui-gee. 2010. "The role of IT service management in green IT." ITSMF Bulletin: Informed Intelligence.

Assistive technology: ready, steady, go

Soar, Jeffrey. 2013. "Assistive technology: ready, steady, go." Australian Journal of Dementia Care. 2 (1), pp. 22-23.

Sustainability of health information systems in developing countries: the case of Fiji

Soar, Jeffrey, Gow, Jeff and Caniogo, Vili. 2012. "Sustainability of health information systems in developing countries: the case of Fiji." Health Information Management Journal. 41 (3), pp. 13-19. https://doi.org/10.1177/183335831204100302

Utilizing interactive multimedia for the empowerment of aboriginal health workers

El Sayed, Faeka, Soar, Jeffrey and Wang, Zoe. 2012. "Utilizing interactive multimedia for the empowerment of aboriginal health workers." Su, Ying (ed.) 7th International Conference on Cooperation and Promotion of Information Resources in Science and Technology (COINFO 2012): Information Sharing in the Cloud. Nanjing, China 23 - 25 Nov 2012 Beijing, China.

Impact analysis of smart assistive technologies for people with dementia

Yuginovich, Trudy, Soar, Jeffrey and Su, Ying. 2012. "Impact analysis of smart assistive technologies for people with dementia." Su, Ying (ed.) 7th International Conference on Cooperation and Promotion of Information Resources in Science and Technology (COINFO 2012): Information Sharing in the Cloud. Nanjing, China 23 - 25 Nov 2012 Beijing, China.

A model for security and privacy in e-health

Wang, Peishun and Soar, Jeffrey. 2012. "A model for security and privacy in e-health." Su, Ying (ed.) 7th International Conference on Cooperation and Promotion of Information Resources in Science and Technology (COINFO 2012): Information Sharing in the Cloud. Nanjing, China 23 - 25 Nov 2012 Irvine, CA. United States.

Investigating leadership capability development of faith-based not-for-profit organisations providing aged and community care in Australia

Soar, Jeffrey, Sankaran, Shankar, Shaw, Kelly and Dick, Bob. 2012. "Investigating leadership capability development of faith-based not-for-profit organisations providing aged and community care in Australia." Volberda, Henk W. (ed.) 12th European Academy of Management Conference (EURAM 2012): Social Innovation for Competitiveness, Organisational Performance And Human Excellence. Rotterdam, Netherlands 06 - 08 Jun 2012 Rotterdam, Netherlands.

Key factors for the development of a culturally appropriate interactive multimedia informative program for aboriginal health workers

El Sayed, Faeka, Soar, Jeffrey and Wang, Zoe. 2012. "Key factors for the development of a culturally appropriate interactive multimedia informative program for aboriginal health workers." The Australian Journal of Indigenous Education. 41 (2), pp. 162-172. https://doi.org/10.1017/jie.2012.19

IT infrastructure and its role in the success of e-learning systems: measurement and causal models

Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2012. "IT infrastructure and its role in the success of e-learning systems: measurement and causal models." Fonseca, Benjamin (ed.) 18th Conference of the European University Information Systems: A 360 Degree Perspective on IT/IS in Higher Education (EUNIS 2012). Vila Real, Portugal 20 - 22 Jun 2012 Vila Real, Portugal.

IT infrastructure services as a requirement for e-learning system success

Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2013. "IT infrastructure services as a requirement for e-learning system success." Computers and Education. 69, pp. 431-451. https://doi.org/10.1016/j.compedu.2013.07.035

The effect of service delivery quality on customer value of e-learning systems

Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2012. "The effect of service delivery quality on customer value of e-learning systems." Rocha, Alvaro, Calvo-Manzano, Jose, Reis, Luis Paulo and Cota, Manuel Perez (ed.) 7th Iberian Conference on Information Systems and Technologies (CISTI 2012). Madrid, Spain 20 - 23 Jun 2012 Portugal.

Purpose based access control for privacy protection in e-healthcare services

Sun, Lili, Wang, Hua, Soar, Jeffrey and Rong, Chunming. 2012. "Purpose based access control for privacy protection in e-healthcare services." Journal of Software. 7 (11), pp. 2443-2449. https://doi.org/10.4304/jsw.7.11.2443-2449

A proposal and evaluation of a design method in design science research

Gacenga, Francis, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2012. "A proposal and evaluation of a design method in design science research." Electronic Journal of Business Research Methods. 10 (2), pp. 89-100.

Consumer-centred ehealth: challenges and opportunities for China

Su, Ying, Soar, Jeffrey, Talburt, John and Jadad, Alejandro R.. 2012. "Consumer-centred ehealth: challenges and opportunities for China." Advanced Science Letters. 7, pp. 257-260. https://doi.org/10.1166/asl.2012.2073

Towards an improved IT service desk system and processes: a case study

Jäntti, Marko, Cater-Steel, Aileen and Shrestha, Anup. 2012. "Towards an improved IT service desk system and processes: a case study." International Journal on Advances in Systems and Measurements. 5 (3 & 4), pp. 203-215.

A model to select processes for IT service management improvement

Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2012. "A model to select processes for IT service management improvement." Lamp, John (ed.) 23rd Australasian Conference on Information Systems (ACIS 2012): Location, Location, Location. Geelong, Australia 03 - 05 Dec 2012 Geelong, Australia.

Identifying the determinants of e-learning service delivery quality

Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2012. "Identifying the determinants of e-learning service delivery quality." Lamp, John (ed.) 23rd Australasian Conference on Information Systems (ACIS 2012): Location, Location, Location. Geelong, Australia 03 - 05 Dec 2012 Geelong, Australia.

Impact analysis of assessment, consultation and education services to support the adoption of smart home technologies, innovations for chronic disease prevention and solutions for independent living

Barrientos, James, Soar, Jeffrey and Su, Ying. 2012. "Impact analysis of assessment, consultation and education services to support the adoption of smart home technologies, innovations for chronic disease prevention and solutions for independent living." Donnelly, Mark, Nugent, Chris, Paggetti, Cristiano and Mokhtari, Mounir (ed.) 10th International Conference on Smart Homes and Health Telematics: Impact Analysis of Solutions for Chronic Disease Prevention and Management (ICOST 2012). Artimino, Italy 12 - 15 Jun 2012 Berlin, Germany. https://doi.org/10.1007/978-3-642-30779-9_3

Evaluating the anti-corruption capabilities of public e-procurement in a developing country

Neupane, Arjun, Soar, Jeffrey and Vaidya, Kishor. 2012. "Evaluating the anti-corruption capabilities of public e-procurement in a developing country." The Electronic Journal of Information Systems in Developing Countries. 55 (2), pp. 1-17.

Model based predictive control of depth of anaesthesia

Abdulla, Shahab, Wen, Peng, Zude, Zhou and Quan, Liu. 2012. "Model based predictive control of depth of anaesthesia." Chih-Hsing, Chu, Smith, Shana and Hong, Hocheng (ed.) 2012 International Conference on Innovative Design and Manufacturing (ICIDM 2012). Taipei, Taiwan 12 - 14 Dec 2012 Taiwan.

The potential of e-procurement technology for reducing corruption

Neupane, Arjun, Soar, Jeffrey and Vaidya, Kishor. 2012. "The potential of e-procurement technology for reducing corruption." International Journal of Information Technology and Management. 11 (4), pp. 273-287. https://doi.org/10.1504/IJITM.2012.049997

The effects of time-delay on feedback control of depth of anesthesia

Abdulla, Shahab A. and Wen, Peng. 2012. "The effects of time-delay on feedback control of depth of anesthesia." Zhang, Yuan-Ting, Naghavi, Morteza, Bonato, Paolo and Carmen, C. Y. Poon (ed.) 2012 IEEE-EMBS International Conference on Biomedical and Health Informatics: Global Grand Challenge of Health Informatics (BHI 2012). Hong Kong and Shenzhen, China 02 - 07 Jan 2012 Hong Kong, China. https://doi.org/10.1109/BHI.2012.6211747

Role of public e-procurement technology to reduce corruption in government procurement

Neupane, Arjun, Soar, Jeffrey, Vaidya, Kishor and Yong, Jianming. 2012. "Role of public e-procurement technology to reduce corruption in government procurement." 5th International Public Procurement Conference (IPPC5). Seattle, United States 17 - 19 Aug 2012 United States.

Perceived benefits related to anti-corruption from e-tendering system in Nepal

Neupane, Arjun, Soar, Jeffrey and Vaidya, Kishor. 2012. "Perceived benefits related to anti-corruption from e-tendering system in Nepal." Asian Journal of Information Technology. 11 (1), pp. 22-29. https://doi.org/10.3923/ajit.2012.22.29

Extending the IT service quality measurement framework through a systematic literature review

Lepmets, Marion, Cater-Steel, Aileen, Gacenga, Francis and Ras, Eric. 2012. "Extending the IT service quality measurement framework through a systematic literature review." Journal of Service Science Research. 4 (1), pp. 7-47. https://doi.org/10.1007/s12927-012-0001-6

Depth of anaesthesia control investigation using robust deadbeat control technique

Abdulla, Shahab and Wen, Peng. 2012. "Depth of anaesthesia control investigation using robust deadbeat control technique." Tetsuo, Kobayashi, Tetsuo, Touge, Hisao, Tachibana and Jinglong, Wu (ed.) 2012 International Conference on Complex Medical Engineering (ICME 2012). Kobe, Japan 01 - 04 Jul 2012 Piscataway, NJ. United States. https://doi.org/10.1109/ICCME.2012.6275636

IT service management: towards a contingency theory of performance measurement

Gacenga, Francis, Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2011. "IT service management: towards a contingency theory of performance measurement." 32nd International Conference on Information Systems (ICIS 2011). Shanghai, China 04 - 07 Dec 2011 Atlanta, GA. United States.

Queensland Smart Home initiatives homecare telemedicine

Croll, Peter and Soar, Jeffrey. 2007. "Queensland Smart Home initiatives homecare telemedicine." 3rd National Conference of the Telemedicine Society of India. Chennai, India 02 - 03 Nov 2007

Ageing, chronic disease, technology and smart homes: an Australian perspective

Soar, Jeffrey. 2011. "Ageing, chronic disease, technology and smart homes: an Australian perspective." Clinical technologies: concepts, methodologies, tools and applications. Hershey, PA. United States. IGI Global. pp. 1539-1553

Development of an interactive multimedia health informatics CD-ROM for aboriginal health workers. Case study: tuberculosis (TB)

El Sayed, Faeka, Soar, Jeffrey and Wang, Zoe. 2011. "Development of an interactive multimedia health informatics CD-ROM for aboriginal health workers. Case study: tuberculosis (TB)." Aboriginal and Islander Health Worker Journal. 35 (6), pp. 17-26.

Assimilation of inter-organizational information systems: insights from change resistance theory in context of public electronic procurement

Vaidya, Kishor, Campbell, John, Soar, Jeffrey and Gardner, Scott. 2011. "Assimilation of inter-organizational information systems: insights from change resistance theory in context of public electronic procurement." Vaidya, Kishor (ed.) Inter-organizational information systems and business management: theories for researchers. Hershey, PA. United States. IGI Global. pp. 18-32

A novel image compressive sensing method based on complex measurements

Ramesh Kumar, Nandini, Xiang, Wei and Soar, Jeffrey. 2011. "A novel image compressive sensing method based on complex measurements." 2011 International Conference on Digital Image Computing: Techniques and Application (DICTA 2011). Noosa, Australia 06 - 08 Dec 2011 Los Alamitos, CA. United States. https://doi.org/10.1109/DICTA.2011.36

A model to measure e-learning systems success

Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2012. "A model to measure e-learning systems success." Belkhamza, Zakariya and Wafa, Syed Azizi (ed.) Measuring organizational information systems success: new technologies and practices. Hershey, PA, USA. IGI Global. pp. 293-317

Measuring the performance of IT service management

Gacenga, Francis, Cater-Steel, Aileen and Toleman, Mark. 2011. "Measuring the performance of IT service management." Communications of Global Information Technology (COGIT). 3 (2011), pp. 13-24.

Measuring IT service management performance: a model development

Gacenga, Francis, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2012. "Measuring IT service management performance: a model development." Belkhamza, Zakariya and Wafa, Syed Azizi (ed.) Measuring organizational information systems success: new technologies and practices. Hershey, PA. United States. IGI Global. pp. 102-119

itSMF Australia 2011 Conference: Summary Report of ITSM Standards and Frameworks Survey

Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2011. itSMF Australia 2011 Conference: Summary Report of ITSM Standards and Frameworks Survey. Toowoomba, Australia. University of Southern Queensland.

Leadership of not-for-profit organizations in the aged and community care sector in Australia

Sankaran, Shankar, Cartwright, Colleen, Kelly, Jacqueline, Shaw, Kelly and Soar, Jeffrey. 2010. "Leadership of not-for-profit organizations in the aged and community care sector in Australia." 54th Annual Meeting of the ISSS. Waterloo, Canada 18 - 23 Jul 2010 Hull, UK.

Measuring the performance of service orientated IT management

Gacenga, Francis, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2011. "Measuring the performance of service orientated IT management." Sprouts: working papers on information environments, systems and organizations. 11 (162).

Insights into intelligent parking technology adoption

Bilodeau, Victor, Cater-Steel, Aileen and Soar, Jeffrey. 2011. "Insights into intelligent parking technology adoption." Su, Ying and Al-Hakim, Latif (ed.) COINFO 2011: 6th International Conference on Cooperation and Promotion of Information Resources in Science and Technology: Coordinative Innovation and Open Sharing. Hangzhou, China 12 - 14 Nov 2011 Irvine, CA, United States.

A model for regional innovation and information sharing to reduce falls amongst the elderly through intelligent technologies

Soar, Jeffrey, Wang, Hua and Su, Ying. 2011. "A model for regional innovation and information sharing to reduce falls amongst the elderly through intelligent technologies." Su, Ying and Al-Hakim, Latif (ed.) COINFO 2011: 6th International Conference on Cooperation and Promotion of Information Resources in Science and Technology: Coordinative Innovation and Open Sharing. Hangzhou, China 12 - 14 Nov 2011 Irvine, CA, United States.

Methods to evaluate health information systems

Yu, Ping, Yu, Hui and Soar, Jeffrey. 2011. "Methods to evaluate health information systems." Journal of Medical Informatics. 32 (2), pp. 15-21.

Depth of anaesthesia control techniques and human body models

Abdulla, Shahab Anna. 2012. Depth of anaesthesia control techniques and human body models. PhD Thesis Doctor of Philosophy. University of Southern Queensland.

Building an information quality lab on e-health in the rural areas for healthcare education

Su, Ying and Soar, Jeffrey. 2010. "Building an information quality lab on e-health in the rural areas for healthcare education." Tan, Honghua (ed.) EDT 2010: International Conference on E-Health Networking, Digital Ecosystems and Technologies. Shenzhen, China 17 - 18 Apr 2010 Piscataway, NJ. United States. https://doi.org/10.1109/EDT.2010.5496355

A case study of an ambient living and wellness management health care model in Australia

Soar, Jeffrey, Livingstone, Anne and Wang, Szu-Yao. 2009. "A case study of an ambient living and wellness management health care model in Australia." ICOST 2009: 7th International Conference on Smart Homes and Health Telematics: Ambient Assistive Health and Wellness Management in the Heart of the City. Tours, France 01 - 03 Jul 2009 Germany. Springer. https://doi.org/10.1007/978-3-642-02868-7_7

Convection drying process modeling and simulation study based on tomato

Shahab, Anna, Wen, Peng and Richard, George. 2009. "Convection drying process modeling and simulation study based on tomato." Giannoccaro, Nicola Ivan and Klingajay, Mongkorn (ed.) International Conference on Robotics, Informatics, Intelligence Control System Technology (RIIT 2009). Bangkok, Thailand 11 - 14 Dec 2009 Bangkok, Thailand.

Aged-care - privacy and security of the Smart Home

Soar, Jeffrey. 2006. "Aged-care - privacy and security of the Smart Home." Croll, Peter (ed.) e-PASS, National e-Health Privacy and Security Symposium. Brisbane, Australia 24 - 26 Oct 2006 Brisbane, Australia.

Supporting indigenous sexual and reproductive health via the internet

Soar, Jeffrey and Yuginovich, Trudy. 2006. "Supporting indigenous sexual and reproductive health via the internet." IPSI Bgd Transactions on Advanced Research. 2 (2), pp. 10-14.

IT without tears

Soar, Jeffrey. 2007. "IT without tears." National Healthcare Journal.

Australian nurses access and attitudes to information technology - a national survey

Hegney, Desley, Eley, Robert, Buikstra, Elizabeth, Fallon, Anthony Bruce, Soar, Jeffrey and Gilmore, Victoria. 2006. "Australian nurses access and attitudes to information technology - a national survey." Park, H.-A., Murray, P. and Delaney, C. (ed.) 9th International Congress on Nursing Informatics (NI2006). Seoul, Korea 11 - 14 Jun 2006 Amsterdam, Netherlands.

Propeller heads - handle with care: improving the IT-business relationship through cultural awareness

Cormack, Sandra, Cater-Steel, Aileen, Nord, Jeretta Horn and Nord, G. Daryl. 2001. "Propeller heads - handle with care: improving the IT-business relationship through cultural awareness." BITWorld Conference 2001. Cairo, Egypt 04 - 06 Jun 2001 Kowloon, Hong Kong.

Prescription to remedy the IT-business relationship

Cormack, Sandra and Cater-Steel, Aileen. 2003. "Prescription to remedy the IT-business relationship." Clarke, Steve, Coakes, Elayne, Gordon Hunter, M. and Wenn, Andrew (ed.) Socio-technical and human cognition elements of information systems. Hershey, PA, United States. IGI Global. pp. 181-202

Addressing the challenges of replications of surveys in software engineering research

Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2005. "Addressing the challenges of replications of surveys in software engineering research." Verner, Verner and Travassos, Guilherme Horta (ed.) ISESE 2005: on Empirical Software Engineering. Noosa Heads, Australia 17 - 18 Nov 2005 Red Hook, NY, USA. https://doi.org/10.1109/ISESE.2005.1541829

SPI assessment retrospective: evaluating long-term benefits for small firms

Cater-Steel, Aileen and Rout, Terry. 2006. "SPI assessment retrospective: evaluating long-term benefits for small firms." 6th International SPICE Conference: Software Process Improvement and Capability Determination. Luxembourg 03 - 05 May 2006 Luxembourg.

IT culture: its impact on communication and work relationships in business

Nord, Jeretta Horn, Nord, G. Daryl, Cormack, Sandra and Cater-Steel, Aileen. 2007. "IT culture: its impact on communication and work relationships in business ." International Journal of Intercultural Information Management. 1 (1), pp. 85-107. https://doi.org/10.1504/IJIIM.2007.014373

e-Commerce definition dilemma

Cater-Steel, Aileen and Grist, Shelly. 2006. "e-Commerce definition dilemma." Marshall, Stewart, Taylor, Wal and Yu, Xinghuo (ed.) Encyclopedia of developing regional communities with information and communication technology. Hershey, PA, United States. IGI Global. pp. 152-158

Implementing e-procurement initiatives: impact of organisational learning across the public sector

Soar, Jeffrey, Vaidya, Kishor, Riquelme, Hernan and Gao, Junbin. 2004. "Implementing e-procurement initiatives: impact of organisational learning across the public sector." 5th International Conference of the Continuous Innovation Network (CINet). Sydney, Australia 22 - 25 Sep 2004 Sydney.

An analysis of the major issues for successful information technology transfer in Arab countries

Al-Mabrouk, Khalid and Soar, Jeffrey. 2009. "An analysis of the major issues for successful information technology transfer in Arab countries." Journal of Enterprise Information Management. 22 (5), pp. 504-522. https://doi.org/10.1108/17410390910993518

Assistive technology: opportunities and implications

Horner, Barbara, Soar, Jeffrey and Koch, Bill. 2009. "Assistive technology: opportunities and implications." Nay, Rhonda and Garrett, Sally (ed.) Older people: issues and innovations in care, 3rd ed.. Sydney, Australia. Elsevier. pp. 391-412

Fruit drying process: analysis, modeling and simulation

Abdulla, Shahab, Wen, Paul, Landers, Richard and Yousif, B. F.. 2011. "Fruit drying process: analysis, modeling and simulation." Scientific Research and Essays. 6 (23), pp. 4915-4924.

Cultural matter in the development of an interactive multimedia self-paced educational health program for aboriginal health workers

El Sayed, Faeka, Soar, Jeffrey and Wang, Zoe. 2011. "Cultural matter in the development of an interactive multimedia self-paced educational health program for aboriginal health workers." Aboriginal and Islander Health Worker Journal. 35 (4), pp. 12-18.

Keeping score: measuring ITSM performance

Gacenga, Francis, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2011. "Keeping score: measuring ITSM performance." 14th National Conference of IT Service Management Forum (itSMF) Australia. Perth, Australia 17 - 19 Aug 2010 Melbourne, Australia.

IT service management in the academic curriculum: comparing an Australian and German experience

Cater-Steel, Aileen, Zarnekow, Ruediger and Wulf, Jochen. 2011. "IT service management in the academic curriculum: comparing an Australian and German experience." Seddon, Peter and Gregor, Shirley (ed.) 15th Pacific Asia Conference on Information Systems (PACIS 2011): Quality Research in Pacific Asia. Brisbane, Australia 07 - 11 Jul 2011 Brisbane, Australia.

Performance measurement of IT service management: a case study of an Australian university

Gacenga, Francis and Cater-Steel, Aileen. 2011. "Performance measurement of IT service management: a case study of an Australian university." Seddon, Peter and Gregor, Shirley (ed.) 15th Pacific Asia Conference on Information Systems (PACIS 2011): Quality Research in Pacific Asia. Brisbane, Australia 07 - 11 Jul 2011 Brisbane, Australia.

Towards a framework and contingency theory for performance measurement: a mixed-method approach [Research in progress]

Gacenga, Francis, Cater-Steel, Aileen and Tan, Wui-Gee. 2011. "Towards a framework and contingency theory for performance measurement: a mixed-method approach [Research in progress]." Seddon, Peter and Gregor, Shirley (ed.) 15th Pacific Asia Conference on Information Systems (PACIS 2011): Quality Research in Pacific Asia. Brisbane, Australia 07 - 11 Jul 2011 Brisbane, Australia.

Integration of VSAT with WiMAX technology for E-health in Chinese rural areas

Su, Ying and Soar, Jeffrey. 2010. "Integration of VSAT with WiMAX technology for E-health in Chinese rural areas." Luo, Qi and Chao-Lin, Kuo (ed.) 3CA 2010: International Symposium on Computer, Communication, Control and Automation. Tainan, Taiwan 05 - 07 May 2010 Piscataway, NJ. United States. https://doi.org/10.1109/3CA.2010.5533764

The status of training and education in information and communication technology of Chinese nurses: a hospital survey

Su, Ying and Soar, Jeffrey. 2010. "The status of training and education in information and communication technology of Chinese nurses: a hospital survey." Chen, Jian (ed.) ICSSSM 2010: 7th International Conference on Service Systems and Service Management. Tokyo, Japan 28 - 30 Jun 2010 Tokyo, Japan. https://doi.org/10.1109/ICSSSM.2010.5530182

An International Analysis of IT Service Management Benefits and Performance Measurement

Gacenga, Francis, Cater-Steel, Aileen and Toleman, Mark. 2010. "An International Analysis of IT Service Management Benefits and Performance Measurement ." Journal of Global Information Technology Management. 13 (4), pp. 28-63. https://doi.org/10.1080/1097198X.2010.10856525

A method for comparing traditional and component-based models in information systems re-engineering

Valverde, Raul, Toleman, Mark and Cater-Steel, Aileen. 2011. "A method for comparing traditional and component-based models in information systems re-engineering." Information Systems and e-Business Management. 9 (1), pp. 89-107. https://doi.org/10.1007/s10257-010-0139-z

The role of IT service management in green IT

Cater-Steel, Aileen and Tan, Wui-Gee. 2010. "The role of IT service management in green IT." Australasian Journal of Information Systems. 17 (1), pp. 107-125.

itSMF Australia 2010 Conference: summary report of ITSM standards and frameworks survey

Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2011. itSMF Australia 2010 Conference: summary report of ITSM standards and frameworks survey. Toowoomba, Australia. University of Southern Queensland.

Changing ICT for client/patient management and clinical information in residential and community aged care services in regional Australia: structured interviews with service managers

Soar, Jeffrey and Eley, Rob. 2010. "Changing ICT for client/patient management and clinical information in residential and community aged care services in regional Australia: structured interviews with service managers." Lee, Yeunsook, Bien, Z. Zenn, Mokhtari, Mounir, Kim, Jeong Tai, Park, Mignon, Kim, Jongbae, Lee, Heyoung and Khalil Ibrahim, Ismail (ed.) ICOST 2010: 8th International Conference on Smart Homes and Health Telematics: Aging Friendly Technology for Health and Independence. Seoul, South Korea 22 - 24 Jun 2010 Berlin / Heidelberg, Germany. https://doi.org/10.1007/978-3-642-13778-5_14

Internet access in selected aged care services in rural and regional Queensland

Soar, Jeffrey. 2010. "Internet access in selected aged care services in rural and regional Queensland." Hansen, D. P., Schaper, L. K. and Rowlands, D. (ed.) 18th Annual Health Informatics Conference: Informing the Business of Healthcare (HIC 2010). Melbourne, Australia 24 - 26 Aug 2010 Melbourne, Australia.

Robust internal model control for depth of anaesthesia

Abdulla, Shahab Anna and Wen, Peng. 2011. "Robust internal model control for depth of anaesthesia." International Journal of Mechatronics and Automation. 1 (1), pp. 1-8. https://doi.org/10.1504/IJMA.2011.039150

Supporting women in engineering, science and technology: the Go West Project

Cater-Steel, Aileen and McDonald, Jacquie. 2010. "Supporting women in engineering, science and technology: the Go West Project." Hudson, Peter, Chandra, Vinesh, King, Donna and Lee, Kar-Tin (ed.) 1st Science, Technology, Engineering and Mathematics in Education Conference (STEM 2010). Brisbane, Australia 26 - 27 Nov 2010 Brisbane, Australia.

IT service personnel: changing the culture from technology to service

Cater-Steel, Aileen. 2011. "IT service personnel: changing the culture from technology to service." Wang, John (ed.) Information systems and new applications in the service sector: models and methods. Hershey, PA. United States. IGI Global. pp. 183-192

Traditional and alternative internet payment systems: the merchant perspective

Ally, Mustafa, Toleman, Mark and Cater-Steel, Aileen. 2010. "Traditional and alternative internet payment systems: the merchant perspective." 5th International Conference on Qualitative Research in IT & IT in Qualitative Research: The Traditions and Innovations of Qualitative Approaches in ICT Research (QualIT 2010). Brisbane, Australia 29 - 30 Nov 2010 Australia.

A Delphi study on issues for successful information technology transfer in the Arab world

Al-Mabrouk, Khalid and Soar, Jeffrey. 2009. "A Delphi study on issues for successful information technology transfer in the Arab world." The International Arab Journal of Information Technology. 6 (1), pp. 7-16.

The design and investigation of model based internal model control for the regulation of hypnosis

Abdulla, Shahab, Wen, Peng and Xiang, Wei. 2010. "The design and investigation of model based internal model control for the regulation of hypnosis." Kuo, Way, Tsui, Lap Chee and Sung, Jao Yiu (ed.) IEEE/NANOMED 2010: Promoting Good Health with Nanotechnology. Hong Kong, China 05 - 09 Dec 2010 Hong Kong. https://doi.org/10.1109/NANOMED.2010.5749833

Human interface considerations for ambient assisted living systems

Soar, Jeffrey and Symonds, Judith. 2010. "Human interface considerations for ambient assisted living systems." Electronic Journal of Health Informatics. 5 (2), pp. 1-7.

Delivering value through IT service management metrics

Gacenga, Francis and Cater-Steel, Aileen. 2010. "Delivering value through IT service management metrics." ITSMF Bulletin: Informed Intelligence. Summer, pp. 8-9.

What's Your PMF challenge?

Gacenga, Francis and Cater-Steel, Aileen. 2010. "What's Your PMF challenge?" ITSMF Bulletin: Informed Intelligence. Winter, pp. 15-17.

Developing a self-paced continuing training program for indigenous health workers - learning approach

El Sayed, Faeka, Soar, Jeffrey and Wang, Zoe. 2010. "Developing a self-paced continuing training program for indigenous health workers - learning approach." Aboriginal and Islander Health Worker Journal. 34 (4), pp. 28-31.

Embedding IT service management in the academic curriculum: a cross-national comparison

Cater-Steel, Aileen, Hine, Michael J. and Grant, Gerald. 2010. "Embedding IT service management in the academic curriculum: a cross-national comparison." Journal of Global Information Technology Management. 13 (4), pp. 64-92.

Ageing, chronic disease, technology and smart homes: an Australian perspective

Soar, Jeffrey. 2011. "Ageing, chronic disease, technology and smart homes: an Australian perspective." Soar, Jeffrey, Swindell, Rick and Tsang, Philip (ed.) Intelligent technologies for bridging the grey digital divide. Hershey, PA, United States. IGI Global. pp. 15-29

Go WEST - supporting women in engineering, science and technology: an Australian higher education case study

McDonald, Jacquelin, Loch, Birgit and Cater-Steel, Aileen. 2010. "Go WEST - supporting women in engineering, science and technology: an Australian higher education case study." Cater-Steel, Aileen and Cater, Emily (ed.) Women in engineering, science and technology: education and career challenges. Hershey, PA, United States. IGI Global. pp. 118-132

Software process improvement: assessments for small software firms

Cater-Steel, Aileen. 2010. Software process improvement: assessments for small software firms. Saarbrucken, Germany. VDM Verlag Dr. Muller.

Information systems at the University of Southern Queensland (USQ), 1st Australian/New Zealand ed.

Fryer, Maggie and Cater-Steel, Aileen. 2010. "Information systems at the University of Southern Queensland (USQ), 1st Australian/New Zealand ed." Baltzan, Paige, Phillips, Amy, Lynch, Kathy and Blakey, Peter (ed.) Business driven information systems. Sydney, Australia. McGraw-Hill Australia. pp. 239-241

A Delphi examination of emerging issues for successful information technology transfer in North Africa a case of Libya

Al-Mabrouk, Khalid and Soar, Jeffrey. 2009. "A Delphi examination of emerging issues for successful information technology transfer in North Africa a case of Libya." African Journal of Business Management. 3 (3), pp. 107-114.

The potential of information and communication technologies to support ageing and independent living

Soar, Jeffrey. 2010. "The potential of information and communication technologies to support ageing and independent living." Annals of Telecommunications. 65 (9-10), pp. 479-483. https://doi.org/10.1007/s12243-010-0167-1

Adoption of e-commerce by Canadian SMEs: defining organizational, environmental and innovation characteristics

Sparling, Lynn, Cater-Steel, Aileen and Toleman, Mark. 2010. "Adoption of e-commerce by Canadian SMEs: defining organizational, environmental and innovation characteristics." Encyclopedia of e-business development and management in the global economy. Hershey, PA, United States. IGI Global. pp. 305-315

IT service management standards: education challenges

Cater-Steel, Aileen and Toleman, Mark. 2010. "IT service management standards: education challenges." Jakobs, Kai (ed.) New applications in IT standards: developments and progress. Hershey, PA. United States. IGI Global. pp. 225-241

The influence of B2B e-commerce on SMEs' performance and efficiency: a review of the literature

Al-Bakri, Anas, Cater-Steel, Aileen and Soar, Jeffrey. 2010. "The influence of B2B e-commerce on SMEs' performance and efficiency: a review of the literature." International Journal of Liability and Scientific Enquiry. 3 (3), pp. 213-224. https://doi.org/10.1504/IJLSE.2010.033356

Women in engineering, science and technology: education and career challenges

Cater-Steel, Aileen and Cater, Emily. Cater-Steel, Aileen and Cater, Emily (ed.) 2010. Women in engineering, science and technology: education and career challenges. Hershey, PA, United States. IGI Global.

Depth of anesthesia control using internal model control techniques

Anna, Shahab and Wen, Peng. 2010. "Depth of anesthesia control using internal model control techniques." Li, Yan, Yang, Jiajia, Wen, Peng and Wu, Jinglong (ed.) 2010 IEEE/ICME International Conference on Complex Medical Engineering (ICME 2010). Gold Coast, Australia 13 - 15 Jul 2010 Piscataway, NJ. United States. https://doi.org/10.1109/ICCME.2010.5558825

Information for guided chronic disease self-management in community settings

Soar, Jeffrey and Wang, Szu-Yao. 2009. "Information for guided chronic disease self-management in community settings." Sintchenko, Vitali and Croll, Peter (ed.) Health Informatics Conference (HIC 2009): Frontiers of Health Informatics - Redefining Healthcare. Canberra, Australia 19 - 21 Aug 2009 Melbourne, Australia.

itSMF Australia 2009 Conference: summary report of ITSM standards and frameworks survey

Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2009. itSMF Australia 2009 Conference: summary report of ITSM standards and frameworks survey. Toowoomba, Australia. University of Southern Queensland.

Important themes in postgraduate research supervision and examination for communities of practice

Symonds, Judith and Cater-Steel, Aileen. 2009. "Important themes in postgraduate research supervision and examination for communities of practice." Scheepers, Helana and Davern, Michael (ed.) 20th Australasian Conference on Information Systems (ACIS 2009): Evolving Boundaries and New Frontiers: Defining the IS Discipline. Melbourne, Australia 02 - 04 Dec 2009 Melbourne, Australia.

Implementing IT service management: a case study focussing on critical success factors

Tan, Wui-Gee, Cater-Steel, Aileen and Toleman, Mark. 2009. "Implementing IT service management: a case study focussing on critical success factors." Journal of Computer Information Systems. 50 (2), pp. 1-12.

A user centred approach to the analysis and design of a prototype electronic aged care resident information management system

Yu, P. and Soar, Jeffrey. 2003. "A user centred approach to the analysis and design of a prototype electronic aged care resident information management system." Coiera, Enrico, Chu, Stephen and Simpson, Carmel (ed.) Health Informatics Conference 2003 (HIC 2003). Darling Harbour, Australia Aug 2003 Brunswick East, Australia.

Using institutionalism as a lens to examine ITIL adoption and diffusion

Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2009. "Using institutionalism as a lens to examine ITIL adoption and diffusion." Scheepers, Helana and Davern, Michael (ed.) 20th Australasian Conference on Information Systems (ACIS 2009): Evolving Boundaries and New Frontiers: Defining the IS Discipline. Melbourne, Australia 02 - 04 Dec 2009 Melbourne, Australia.

Assistive technologies for the frail elderly, chronic illness sufferers and people with disabilities - a case study of the development of a Smart Home

Soar, Jeffrey and Croll, Peter. 2007. "Assistive technologies for the frail elderly, chronic illness sufferers and people with disabilities - a case study of the development of a Smart Home." Toleman, Mark, Cater-Steel, Aileen and Roberts, Dave (ed.) ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age. Toowoomba, Australia 05 - 07 Dec 2007 Toowoomba, Australia.

The current status of health informatics higher education in China

Wu, M. X., Yu, P. and Soar, Jeffrey. 2003. "The current status of health informatics higher education in China." Health Informatics Journal. 9 (4), pp. 211-223.

Developing China's health informatics program through integrating the developed country's experience

Wu, M. X., Yu, P. and Soar, Jeffrey. 2003. "Developing China's health informatics program through integrating the developed country's experience." 2nd Symposium of the Asian Medical Education Association: Asian Medical Education in the 21st Century. Shanghai, China 02 - 04 Nov 2003 Shanghai, China.

Information management and communication technology for conflict prevention and peace

Soar, Jeffrey. 2008. "Information management and communication technology for conflict prevention and peace." Suder, Gabriele (ed.) International business under adversity - a role in corporate responsibility, conflict prevention and peace. USA. Edward Elgar Publishing. pp. 73-92

Do rumours contribute to knowledge management - and will we ever know?

Brown, Martyn and Cater-Steel, Aileen. 2009. "Do rumours contribute to knowledge management - and will we ever know?" Poulymenakou, Angeliki, Pouloudi, Nancy and Pramatari, Katerina (ed.) MCIS 2009: 4th Mediterranean Conference on Information Systems. Athens, Greece 25 - 27 Sep 2009 Athens, Greece.

Introduction to special issue [of Information Systems Management] on ICT governance, strategic alignment and service management

Cater-Steel, Aileen. 2009. "Introduction to special issue [of Information Systems Management] on ICT governance, strategic alignment and service management ." Information Systems Management. 26 (2), pp. 96-97. https://doi.org/10.1080/10580530902794752

Justifications, strategies, and critical success factors in successful ITIL implementations in U.S. and Australian companies: an exploratory study

Pollard, Carol and Cater-Steel, Aileen. 2009. "Justifications, strategies, and critical success factors in successful ITIL implementations in U.S. and Australian companies: an exploratory study ." Information Systems Management. 26 (2), pp. 164-175. https://doi.org/10.1080/10580530902797540

Developing research supervisors: breaking down internal barriers and drawing on resources from the Australasian academic community

Cater-Steel, Aileen and McDonald, Jacquie. 2009. "Developing research supervisors: breaking down internal barriers and drawing on resources from the Australasian academic community." iPED 2009: Researching Beyond Boundaries: Academic Communities Without Borders. Coventry, United Kingdom 14 - 15 Sep 2009 Newcastle upon Tyne, United Kingdom.

IT service departments struggle to adopt a service-oriented philosophy

Cater-Steel, Aileen. 2010. "IT service departments struggle to adopt a service-oriented philosophy." St. Amant, Kirk (ed.) IT outsourcing: concepts, methodologies, tools, and applications. Hershey, PA, United States. IGI Global. pp. 1447-1455

Brainmatics: can hand-held technologies ameliorate the early onset of dementia? - a model for a longitudinal investigation of prediagnosed but potentially susceptible dementia suffers

Livingstone, Anne, Soar, Jeffrey, Mula, Joseph M. and Wang, Szu-Yao. 2009. "Brainmatics: can hand-held technologies ameliorate the early onset of dementia? - a model for a longitudinal investigation of prediagnosed but potentially susceptible dementia suffers." 19th IAGG World Congress of Gerontology and Geriatrics. Paris, France 05 - 09 Jul 2009

Preface [to Information systems research methods, epistemology, and applications]

Cater-Steel, Aileen and Al-Hakim, Latif. 2009. "Preface [to Information systems research methods, epistemology, and applications]." Cater-Steel, Aileen and Al-Hakim, Latif (ed.) Information systems research methods, epistemology, and applications. Hershey PA, USA. IGI Global. pp. xviii-xxiv

Preface [to Information technology governance and service management: frameworks and adaptations]

Cater-Steel, Aileen. 2009. "Preface [to Information technology governance and service management: frameworks and adaptations]." Cater-Steel, Aileen (ed.) Information technology governance and service management: frameworks and adaptations. Hershey PA, USA. IGI Global. pp. xvii-xxii

Connecting with the Y Generation: an analysis of factors associated with the academic performance of foundation IS students

Genrich, Rohan, Roberts, Dave, Cater-Steel, Aileen and Low, Ee Kuan. 2004. "Connecting with the Y Generation: an analysis of factors associated with the academic performance of foundation IS students." Cohen, Eli B. and Koźmińskiego, Wyższa (ed.) 2004 Informing Science + Information Technology Education Joint Conference (InSITE 2004). Rockhampton, Australia 25 - 28 Jun 2004 Santa Rosa, CA, United States.

Design science: a case study in information systems re-engineering

Valverde, Raul, Toleman, Mark and Cater-Steel, Aileen. 2010. "Design science: a case study in information systems re-engineering." Hunter, M. Gordon (ed.) Strategic information systems: concepts, methodologies, tools, and applications. Hershey, PA. United States. IGI Global. pp. 490-503

Foreword [to Business web strategy: design, alignment and application]

Cater-Steel, Aileen. 2009. "Foreword [to Business web strategy: design, alignment and application]." Al-Hakim, Latif and Memmola, Massimo (ed.) Business web strategy: design, alignment and application. Hershey PA, USA. IGI Global. pp. xvi-xvii

itSMF Australia 2008 Conference: summary of ITSM standards and frameworks survey responses

Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2009. itSMF Australia 2008 Conference: summary of ITSM standards and frameworks survey responses. Toowoomba, Australia. University of Southern Queensland.

Building a framework for understanding and improving information technology transfer process in the Arab countries

Al-Mabrouk, Khalid and Soar, Jeffrey. 2008. "Building a framework for understanding and improving information technology transfer process in the Arab countries." Soliman, Khalid (ed.) 9th IBIMA Conference: Information Management in Modern Organisations - Trends & Challenges. Marrakesh, Morocco 04 - 06 Jan 2008 Istanbul, Turkey.

Issues for successful IT transfer in the Arab world: a multiple stakeholder perspective

Al-Mabrouk, Khalid and Soar, Jeffrey. 2008. "Issues for successful IT transfer in the Arab world: a multiple stakeholder perspective." Soliman, Khalid (ed.) 9th IBIMA Conference: Information Management in Modern Organisations - Trends & Challenges. Marrakesh, Morocco 04 - 06 Jan 2008 Marrakech, Morocco.

Information management in healthcare all gaps and opportunities

Soar, Jeffrey. 2008. "Information management in healthcare all gaps and opportunities." Soliman, Khalid (ed.) 9th IBIMA Conference: Information Management in Modern Organisations - Trends & Challenges. Marrakesh, Morocco 04 - 06 Jan 2008

IT service departments struggle to adopt a service-oriented philosophy

Cater-Steel, Aileen. 2009. "IT service departments struggle to adopt a service-oriented philosophy ." International Journal of Information Systems in the Service Sector. 1 (2), pp. 69-77.

Education for IT service management standards

Cater-Steel, Aileen and Toleman, Mark. 2009. "Education for IT service management standards." Kelley, George (ed.) Selected readings on information technology management: contemporary issues. Hershey PA, USA. IGI Global. pp. 293-306

Design science: a case study in information systems re-engineering

Valverde, Raul, Toleman, Mark and Cater-Steel, Aileen. 2009. "Design science: a case study in information systems re-engineering." Cater-Steel, Aileen and Al-Hakim, Latif (ed.) Information systems research methods, epistemology, and applications. Hershey PA, USA. IGI Global. pp. 210-222

Hospital avoidance through to Smart Home environments – evaluation of two Australian projects

Soar, Jeffrey. 2007. "Hospital avoidance through to Smart Home environments – evaluation of two Australian projects." ITAC – Information Technology in Aged Care, conference and trade exhibition (2007). Melbourne, Australia 23 - 25 Jul 2007

Conflicting views on ITIL implementation: managed as a project-or business as usual?

Cater-Steel, Aileen and Pollard, Carol. 2008. "Conflicting views on ITIL implementation: managed as a project-or business as usual?" 2008 Information Resources Management Association (IRMA) International Conference. Ontario, Canada 18 - 20 May 2008 Hershey, PA, United States.

Measuring return on investment from implementing ITIL: a review of the literature

Tiong, Chee Ing, Cater-Steel, Aileen and Tan, Wui-Gee. 2009. "Measuring return on investment from implementing ITIL: a review of the literature." Cater-Steel, Aileen (ed.) Information technology governance and service management: frameworks and adaptations. Hershey PA, USA. IGI Global. pp. 408-422

Improving ICT governance: a radical restructure using CobiT and ITIL

Toleman, Mark, Cater-Steel, Aileen, Kissell, Brian, Chown, Rob and Thompson, Michael. 2009. "Improving ICT governance: a radical restructure using CobiT and ITIL." Cater-Steel, Aileen (ed.) Information technology governance and service management: frameworks and adaptations. Hershey PA, USA. IGI Global. pp. 178-189

An evaluation of the RAPID assessment-based process improvement method for small firms

Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2005. "An evaluation of the RAPID assessment-based process improvement method for small firms." Linkman, S. (ed.) EASE 2005: 9th International Conference on Evaluation and Assessment in Software Engineering. Keele, United Kingdom 11 - 13 Apr 2005 Keele, United Kingdom.

Nurses' confidence and experience in using information technology

Eley, Robert, Fallon, Tony, Soar, Jeffrey, Buikstra, Elizabeth and Hegney, Desley. 2008. "Nurses' confidence and experience in using information technology." Australian Journal of Advanced Nursing. 25 (3), pp. 23-35.

Aged-care privacy and security for Smart Home in Australia

Soar, Jeffrey, Hamano, Tsuyoshi and Fujisawa, Yoshikazu. 2007. "Aged-care privacy and security for Smart Home in Australia." Niigata Journal of Health and Welfare. 6 (1), pp. 31-37.

Enhancing healthcare through technology – reducing hospital admission and supporting care in smart home environments

Soar, Jeffrey. 2007. "Enhancing healthcare through technology – reducing hospital admission and supporting care in smart home environments ." Kwok, P. and Tsang, M. W. (ed.) 2007 International Conference on ICT in Teaching and Learning - Symposium on Enhancing Healthcare Education, Research & Practice Through Technology. Hong Kong, China 09 - 10 Jul 2007 Hong Kong.

itSMF Australia 2007 Conference: summary of ITSM standards and frameworks survey responses

Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2008. itSMF Australia 2007 Conference: summary of ITSM standards and frameworks survey responses. Toowoomba, Australia. University of Southern Queensland.

Nurses and information technology

Hegney, Desley, Buikstra, Elizabeth, Eley, Robert, Fallon, Anthony Bruce, Gilmore, Victoria and Soar, Jeffrey. 2007. Nurses and information technology. Canberra, Australia. Commonwealth of Australia.

Human capital, innovation and the productive ageing: growth and senior aged health in the regional community through engaged higher education

Garlick, Steve and Soar, Jeffrey. 2007. "Human capital, innovation and the productive ageing: growth and senior aged health in the regional community through engaged higher education." 4th Annual AUCEA Conference. Alice Springs, Australia 02 - 04 Jul 2007 Kyneton, Vic, Australia.

Human capital, innovation and the productive ageing: growth and senior aged health in the regional community through engaged higher education

Garlick, Steve and Soar, Jeffrey. 2007. "Human capital, innovation and the productive ageing: growth and senior aged health in the regional community through engaged higher education." Australasian Journal of University Community Engagement. 2 (1), pp. 46-55.

Health and aged care enabled by information technology

Soar, Jeffrey and Seo, Youngjoon. 2007. "Health and aged care enabled by information technology." Annals of the New York Academy of Sciences. 1114 (1), pp. 154-161. https://doi.org/10.1196/annals.1396.040

After the assessment: actions and reactions of 22 small Australian firms

Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2004. "After the assessment: actions and reactions of 22 small Australian firms." 4th International SPICE Conference on Process Assessment and Improvement—SPICE 2004. Lisbon, Portugal 28 - 29 Apr 2004 Lisbon, Portugal.

SPI long term benefits: case studies of five small firms

Cater-Steel, Aileen and Rout, Terry. 2008. "SPI long term benefits: case studies of five small firms." Oktaba, Hanna and Piattini, Mario (ed.) Software process improvement for small and medium enterprises: techniques and case studies. Hershey, PA. United States. IGI Global. pp. 223-241

Barriers to use of information and computer technology by Australia's nurses: a national survey

Eley, Robert, Fallon, Anthony Bruce, Soar, Jeffrey, Buikstra, Elizabeth and Hegney, Desley. 2009. "Barriers to use of information and computer technology by Australia's nurses: a national survey." Journal of Clinical Nursing. 18 (8), pp. 1151-1158. https://doi.org/10.1111/j.1365-2702.2008.02336.x

Implementing centralised IT service management: drawing lessons from the public sector

Tan, Wui-Gee, Cater-Steel, Aileen, Toleman, Mark and Seaniger, Rachel. 2007. "Implementing centralised IT service management: drawing lessons from the public sector." Toleman, Mark, Cater-Steel, Aileen and Roberts, Dave (ed.) ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age. Toowoomba, Australia 05 - 07 Dec 2007 Toowoomba, Australia.

SME adoption of e-Commerce in the Central Okanagan region of Canada

Sparling, Lynn, Cater-Steel, Aileen and Toleman, Mark. 2007. "SME adoption of e-Commerce in the Central Okanagan region of Canada." Toleman, Mark, Cater-Steel, Aileen and Roberts, Dave (ed.) ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age. Toowoomba, Australia 05 - 07 Dec 2007 Toowoomba, Australia.

A web site sophistication model based on value-added technology solutions and services

Ally, Mustafa, Cater-Steel, Aileen and Toleman, Mark. 2007. "A web site sophistication model based on value-added technology solutions and services." Toleman, Mark, Cater-Steel, Aileen and Roberts, Dave (ed.) ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age. Toowoomba, Australia 05 - 07 Dec 2007 Toowoomba, Australia.

The status of training and education in information and computer technology of Australia's nurses: a national survey

Eley, Robert, Fallon, Tony, Soar, Jeffrey, Buikstra, Elizabeth and Hegney, Desley. 2008. "The status of training and education in information and computer technology of Australia's nurses: a national survey." Journal of Clinical Nursing. 17 (20), pp. 2758-2767. https://doi.org/10.1111/j.1365-2702.2008.02285.x

Integration of service management with CMMI ® and SPICE

Cater-Steel, Aileen. 2007. "Integration of service management with CMMI ® and SPICE ." 5th Annual SEPG Australia Conference. Gold Coast, Australia 28 - 31 Aug 2007 Gold Coast, Australia.

The impact of national culture on software engineering practices

Cater-Steel, Aileen and Toleman, Mark. 2008. "The impact of national culture on software engineering practices." International Journal of Technology Policy and Management. 8 (1), pp. 76-90. https://doi.org/10.1504/IJTPM.2008.016182

Quality assurance certification: adoption by Australian software developers and its association with capability maturity

Cater-Steel, Aileen P. and Fitzgerald, Edmond P.. 1997. "Quality assurance certification: adoption by Australian software developers and its association with capability maturity." Werner, B. (ed.) ICSC 1997: Asia-Pacific Software Engineering Conference and International Computer Science Conference. Hong Kong, China 02 - 05 Dec 1997 California, USA. https://doi.org/10.1109/APSEC.1997.640157

ITIL adoption in Australia: 2 years of itSMFA surveys and case studies

Cater-Steel, Aileen. 2007. "ITIL adoption in Australia: 2 years of itSMFA surveys and case studies ." itSMF Australia 10th National Conference and Expo (2007). Melbourne, Australia 13 - 15 Aug 2007 Melbourne.

itSMF Australia 2006 Conference: summary of ITIL adoption survey responses

Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2007. itSMF Australia 2006 Conference: summary of ITIL adoption survey responses. Toowoomba, Australia. University of Southern Queensland.

itSMF Australia 2005 Conference: Summary of ITIL Adoption Survey Responses

Cater-Steel, Aileen and Tan, Wui-Gee. 2005. itSMF Australia 2005 Conference: Summary of ITIL Adoption Survey Responses. Toowoomba, Australia. University of Southern Queensland.

The role of universities in IT service management education

Cater-Steel, Aileen and Toleman, Mark. 2007. "The role of universities in IT service management education." Tan, Felix B., Thong, James and Janczewski, Lech J. (ed.) 11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises (PACIS 2007). Auckland, New Zealand 03 - 06 Jul 2007 Auckland, NZ.

Education for IT service management standards

Cater-Steel, Aileen and Toleman, Mark. 2007. "Education for IT service management standards." International Journal of IT Standards and Standardization Research. 5 (2), pp. 27-41.

IT service management improvement - actor network perspective

Cater-Steel, A. and McBride, Neil. 2007. "IT service management improvement - actor network perspective." Osterle, Hubert, Schelo, Joachim and Winter, Robert (ed.) 15th European Conference on Information Systems: Relevant rigour - Rigorous relevance (ECIS 2007). St Gallen, Switzerland 07 - 09 Jun 2007 Switzerland.

Reducing avoidable hospital admissions of the frail elderly using intelligent referrals

Soar, Jeffrey, Yuginovich, Trudy and Whittaker, Frank. 2007. "Reducing avoidable hospital admissions of the frail elderly using intelligent referrals." Electronic Journal of Health Informatics. 2 (1).

Improving health and public safety through knowledge management

Soar, Jeffrey. 2004. "Improving health and public safety through knowledge management." Thailand International Conference on Knowledge Management (2004). Bangkok, Thailand 24 - 25 Nov 2004 Bangkok.

Aged care in the future and baby boomers: shall the twain ever meet? - baby boomers and aged care

Fallon, Anthony Bruce, Price, Kay, Hegney, Desley, Abbey, Jennifer, Neville, Christine C., Oxlade, Deborah and Soar, Jeffrey. 2004. "Aged care in the future and baby boomers: shall the twain ever meet? - baby boomers and aged care." Conrick, Moya and Soar, Jeffrey (ed.) 1st Australian Aged and Community Care Informatics Conference (ACCIC'04). Brisbane, Australia 24 - 25 Aug 2004 Brunswick East, Australia.

Potential applications of geospatial information systems for planning and managing aged care services in Australia

Bhaskaran, Sunil and Soar, Jeffrey. 2004. "Potential applications of geospatial information systems for planning and managing aged care services in Australia." Conrick, Moya and Soar, Jeffrey (ed.) 1st Australian Aged and Community Care Informatics Conference (ACCIC'04). Brisbane, Australia 24 - 25 Aug 2004 Brunswick East, Vic, Australia.

Baby boomers in Queensland: where are they and where are they moving?

Liu, Yan and Soar, Jeffrey. 2005. "Baby boomers in Queensland: where are they and where are they moving?" Bellman, Chris, Cartwright, William and Shortis, Mark (ed.) 2005 Spatial Sciences Institute Biennial Conference: Spatial Intelligence, Innovation and Praxis (SSC2005). Melbourne, Australia 12 - 16 Sep 2005 Melbourne, Australia.

A model for Internet-based training to support rural and remote Practice Nurses in providing sexual and reproductive health education

Soar, Jeffrey and Yuginovich, Trudy. 2006. "A model for Internet-based training to support rural and remote Practice Nurses in providing sexual and reproductive health education." Milutinovic, V. (ed.) IPSI Conference (2006). Marbella, Spain 10 - 12 Feb 2006 Belgrade.

An information model for coordination of referrals to community care

Whittaker, Frank and Soar, Jeffrey. 2006. "An information model for coordination of referrals to community care." Barnett, M. (ed.) Aged Care Informatics Conference 2006 (ACCIC'06). Hobart, Australia 08 - 10 May 2006 Melbourne, Australia.

Preliminary investigation to explore perceptions of security issues associated with wireless technology in healthcare in Australia

Tiong, I. C., Hafeez-Baig, Abdul, Gururajan, Raj and Soar, Jeffrey. 2006. "Preliminary investigation to explore perceptions of security issues associated with wireless technology in healthcare in Australia." Westbrook, J. and Callen, J. (ed.) Health Infomatics Conference 2006: Bridging the Digital Divide: Clinician, Consumer and Computer (HIC 2006). Sydney, Australia 20 - 22 Aug 2006 Melbourne, Australia.

Software management

Soar, Jeffrey and Conrick, Moya. 2006. "Software management." Conrick, Moya (ed.) Informatics in healthcare: transforming healthcare with technology. Melbourne, Australia. Thomson Social Science Press. pp. 212-221

Health information systems

Ayres, Dianne, Soar, Jeffrey and Conrick, Moya. 2006. "Health information systems." Conrick, Moya (ed.) Informatics in healthcare: transforming healthcare with technology. Melbourne, Australia. Thomson Social Science Press. pp. 197-211

Short and long-term impacts of SPI in small software firms

Cater-Steel, Aileen, Rout, Terry and Toleman, Mark. 2006. "Short and long-term impacts of SPI in small software firms." Spencer, S. and Jenkins, A. (ed.) ACIS 2006: 17th Australasian Conference on Information Systems: Thought, Leadership in IS. Adelaide, Australia 06 - 08 Dec 2006 Australia.

Transforming IT service management - the ITIL impact

Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2006. "Transforming IT service management - the ITIL impact." Spencer, S. and Jenkins, A. (ed.) ACIS 2006: 17th Australasian Conference on Information Systems: Thought, Leadership in IS. Adelaide, Australia 06 - 08 Dec 2006 Australia.

Factors influencing the decisions of SMEs to purchase software package upgrades

Roberts, Dave, Cater-Steel, Aileen and Toleman, Mark. 2006. "Factors influencing the decisions of SMEs to purchase software package upgrades." Spencer, S. and Jenkins, A. (ed.) ACIS 2006: 17th Australasian Conference on Information Systems: Thought, Leadership in IS. Adelaide, Australia 06 - 08 Dec 2006 Australia.

A stock-take of existing aged care clinical placements for undergraduate nursing students in Australia

Neville, Christine C., Yuginovich, Trudy, Fallon, Anthony Bruce, Soar, Jeffrey, Boyes, Joanne and Grasby, David. 2006. A stock-take of existing aged care clinical placements for undergraduate nursing students in Australia. Toowoomba, Australia. University of Southern Queensland.

Ann Moffatt: succeeding in a man's world

Cater-Steel, Aileen. 2006. "Ann Moffatt: succeeding in a man's world." Information Age.

Subscribing to the infrastructure library

Cater-Steel, Aileen. 2006. "Subscribing to the infrastructure library." Information Age. 1 Marc, pp. 43-48.

Higher CMM levels attained by QA certified software developers

Cater-Steel, Aileen and Fitzgerald, Edmond P.. 1998. "Higher CMM levels attained by QA certified software developers." International Software Process Improvement, Research and Education Conference (INSPIRE '98). London, United Kingdom Sep 1998

Australian software developers embrace quality Assurance Certification

Cater-Steel, Aileen and Fitzgerald, Edmond P.. 1998. "Australian software developers embrace quality Assurance Certification." Hawkins, C., Ross, M. and Staples, G. (ed.) 6th Annual International Conference on Software Quality Management, SQM '98: Quality Improvement Issues. Amsterdam, The Netherlands 06 - 08 Apr 1998 Amsterdam, The Netherlands.

The impact of quality assurance certification on Australian software developers

Cater-Steel, Aileen and Fitzgerald, Edmond P.. 1996. "The impact of quality assurance certification on Australian software developers." ACIS 1996: 7th Australasian Conference on Information Systems. Hobart, Australia 1996 Hobart, Australia.

System development in the new millennium: an Australian perspective on OO adoption

Low, Ee Kuan, Cavaye, Angele and Cater-Steel, Aileen. 2000. "System development in the new millennium: an Australian perspective on OO adoption." ACIS 2000: 11th Australasian Conference on Information Systems. Brisbane, Australia Dec 2000 Brisbane, Australia.

Software process evaluation: experience report

Cater-Steel, Aileen. 2002. "Software process evaluation: experience report." Electronic Journal of Information Systems Evaluation. 5 (2).

Software process evaluation: experience report from down under

Cater-Steel, Aileen. 2000. "Software process evaluation: experience report from down under ." Brown, Anne and Remenyi, Don (ed.) 7th European Conference on Information Technology Evaluation (ECITE 2000). Dublin, Ireland Sep 2000 Dublin, Ireland.

Resolving the troubled IT-business relationship from a cultural perspective

Cormack, Sandra, Cater-Steel, Aileen, Nord, Jeretta Horn and Nord, G. Daryl. 2001. "Resolving the troubled IT-business relationship from a cultural perspective." ACIS 2001: 12th Australasian Conference on Information Systems. Coffs Harbour, Australia 04 - 07 Dec 2001 Brisbane, Australia.

The IT-business partnership: exploring a troubled relationship

Cormack, Sandra, Cater-Steel, Aileen, Nord, Jeretta Horn and Nord, G. Daryl. 2002. "The IT-business partnership: exploring a troubled relationship." ISOneWorld Conference (2002). Las Vegas, United States 04 - 05 Apr 2002

E-commerce for small regional firms: experience of four recent adopters

Grist, Shelly and Cater-Steel, Aileen. 2003. "E-commerce for small regional firms: experience of four recent adopters." Marshall, Stewart and Taylor, Wal (ed.) 5th International Conference on Information Technology in Regional Areas (ITiRA 2003). Caloundra, Australia 15 - 17 Dec 2003 Rockhampton, Australia.

Steps to internet adoption success: a study of four small regional organisations

Cater-Steel, Aileen and Grist, Shelly. 2004. "Steps to internet adoption success: a study of four small regional organisations." Australasian Journal of Information Systems. 11 (2), pp. 37-45.

COTS developers lead best practice adoption

Cater-Steel, Aileen. 2000. "COTS developers lead best practice adoption." 12th Australian Software Engineering Conference (ASWEC 2000). Canberra, Australia 28 - 30 Apr 2000

Process improvement in four small software companies

Cater-Steel, Aileen. 2001. "Process improvement in four small software companies." 13th Australian Software Engineering Conference (ASWEC 2001). Canberra, Australia 26 - 28 Aug 2001

Low-rigour, rapid software process assessments for small software development firms

Cater-Steel, Aileen. 2004. "Low-rigour, rapid software process assessments for small software development firms." 15th Australian Software Engineering Conference (ASWEC 2004). Melbourne, Australia 13 - 16 Apr 2004

Reuse: can it deliver competitive performance?

Cater-Steel, Aileen and Ah-Fock, Stephano. 2000. "Reuse: can it deliver competitive performance?" ACIS 2000: 11th Australasian Conference on Information Systems. Brisbane, Australia Dec 2000 Brisbane, Australia.

An evaluation of software development practice and assessment-based process improvement in small software development firms

Cater-Steel, Aileen. 2004. An evaluation of software development practice and assessment-based process improvement in small software development firms. PhD Thesis Doctor of Philosophy. Griffith University.

Champagne training on a beer budget

Fitzgerald, Edmond P. and Cater-Steel, Aileen. 1995. "Champagne training on a beer budget." Communications of the ACM. 38 (7), pp. 49-60.

Process capability assessments in small development firms

Cater-Steel, Aileen. 2002. "Process capability assessments in small development firms ." 6th IASTED International Conference on Software Engineering and Applications. Cambridge, United States 04 - 06 Nov 2002

ICT governance - radical restructure

Cater-Steel, Aileen, Toleman, Mark, Kissell, Brian and Chown, Rob. 2006. "ICT governance - radical restructure." Cusack, B. (ed.) 2006 IT Governance International Conference. Auckland, New Zealand 13 - 15 Nov 2006 Auckland, New Zealand.

Challenge of adopting multiple process improvement frameworks

Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2006. "Challenge of adopting multiple process improvement frameworks." Ljungberg, J. and Andersson, M. (ed.) 14th European Conference on Information Systems (ECIS 2006). Goteborg, Sweden 12 - 14 Jun 2006 Göteborg, Sweden.

Exploring national culture in software development practices

Cater-Steel, Aileen and Toleman, Mark. 2006. "Exploring national culture in software development practices." Tukianen, M., Messnarz, R., Nevalainen, R. and Koinig, S. (ed.) European Systems and Software Process Improvement and Innovation 2006 (EuroSPI 2006). Joensuu, Finland 11 - 13 Oct 2006 Joensuu, Finland.

Implementation of IT infrastructure library (ITIL) in Australia: progress and success factors

Cater-Steel, Aileen and Tan, Wui-Gee. 2005. "Implementation of IT infrastructure library (ITIL) in Australia: progress and success factors." 2005 IT Governance International Conference. Auckland, New Zealand 14 - 16 Nov 2005 Auckland, New Zealand.

An investigation of the effect of information technology (IT) culture on the relationship between IT and business professionals

Nord, Jeretta Horn, Nord, G. Daryl, Cormack, Sandra and Cater-Steel, Aileen. 2007. "An investigation of the effect of information technology (IT) culture on the relationship between IT and business professionals." International Journal of Management and Enterprise Development. 4 (3), pp. 265-292.

Process improvement for small firms: an evaluation of the RAPID assessment-based method

Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2006. "Process improvement for small firms: an evaluation of the RAPID assessment-based method." Information and Software Technology. 48 (5), pp. 323-334. https://doi.org/10.1016/j.infsof.2005.09.012

A program for collaborative research in ageing and aged care

Gururajan, Raj, Gururajan, Vijaya and Soar, Jeffrey. 2005. "A program for collaborative research in ageing and aged care." Soar, Jeffrey and Edgecumbe, Joan (ed.) 2nd Australian Aged and Community Care Informatics Conference (ACCIC'05). Hobart, Tasmania 04 - 06 May 2005 Brunswick East, Australia.

Mobile solutions for aged care: a transformational framework

Soar, Jeffrey, Tsai, Heng-Sheng, Yong, Jianming and Gururajan, Raj. 2005. "Mobile solutions for aged care: a transformational framework." Soar, Jeffrey and Edgecumbe, Joan (ed.) 2nd Australian Aged and Community Care Informatics Conference (ACCIC'05). Hobart, Tasmania 04 - 06 May 2005 Brunswick East, Australia.

Challenges for implementing wireless hand-held technology in health care: views from selected Queensland nurses

Gururajan, Raj, Moloney, Clint and Soar, Jeffrey. 2005. "Challenges for implementing wireless hand-held technology in health care: views from selected Queensland nurses." Journal of Telemedicine and Telecare. 11 (2 (Supplement)), pp. 37-38. https://doi.org/10.1258/135763305775124849

Innovation in ageing for regional communities: planning for productive ageing in the Wide Bay/Burnett region of Queensland

Soar, Jeffrey, Garlick, Steve, Waterman, P. and Gururajan, Raj. 2005. "Innovation in ageing for regional communities: planning for productive ageing in the Wide Bay/Burnett region of Queensland." Abbey, Jennifer (ed.) 38th National Conference of the Australian Association of Gerontology. Gold Coast, Australia 09 - 11 Nov 2005 Sydney, Australia.

A brave new world for aged care

Soar, Jeffrey. 2005. "A brave new world for aged care." National Healthcare Journal.

Necessity for a new technology acceptance model to predict adoption of wireless technology in healthcare

Gururajan, Raj, Toleman, Mark and Soar, Jeffrey. 2004. "Necessity for a new technology acceptance model to predict adoption of wireless technology in healthcare." Health Informatics Conference 2004 (HIC 2004). Brisbane, Australia 2004 Melbourne, Australia.

Introducing mobile technologies in support of healthcare

Gururajan, Raj, Murugesan, San and Soar, Jeffrey. 2005. "Introducing mobile technologies in support of healthcare." Cutter IT Journal. 18 (8), pp. 12-18.

Informatics in health and aged care: a research program to support strategy development and implementation

Soar, Jeffrey. 2005. "Informatics in health and aged care: a research program to support strategy development and implementation." Ledingham, I., Soar, Jeffrey and Breton, A. (ed.) Second Middle East Conference on Healthcare Informatics (MECHCI'2005). Dubai, United Arab Emirates 09 - 10 Apr 2005 Dubai.

Attitudes of Australian nurses to information technology in the workplace: A national survey

Eley, Robert, Soar, Jeffrey, Buikstra, Elizabeth, Fallon, Tony and Hegney, Desley. 2009. "Attitudes of Australian nurses to information technology in the workplace: A national survey." CIN: Computers, Informatics, Nursing. 27 (2), pp. 114-121. https://doi.org/10.1097/NCN.0b013e318197557e

The perceived public value of social media in Queensland local Councils

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