Towards a shared services model to support e-Government implementation in developing countries: findings from Liberia
Paper
Paper/Presentation Title | Towards a shared services model to support e-Government implementation in developing countries: findings from Liberia |
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Presentation Type | Paper |
Authors | Mensah, Ransford (Author), Cater-Steel, Aileen (Author) and Toleman, Mark (Author) |
Journal or Proceedings Title | Proceedings of the 31st Australasian Conference on Information Systems (ACIS 2020) |
Number of Pages | 11 |
Year | 2020 |
Place of Publication | Sydney, Australia |
Web Address (URL) of Paper | https://aisel.aisnet.org/acis2020/47 |
Conference/Event | 31st Australasian Conference on Information Systems (ACIS 2020) |
Event Details | Rank A A A A A A A A A A |
Event Details | 31st Australasian Conference on Information Systems (ACIS 2020) Parent Australasian Conference on Information Systems (ACIS) Delivery In person Event Date 01 to end of 04 Dec 2020 Event Location Wellington, New Zealand |
Abstract | The e-Government program in many developing countries is an emerging concept and at the formative stage. This paper focuses on Liberia, a developing country in sub Saharan Africa faced with many challenges impeding government efforts to harness ICT to deliver quality services. Key among the challenges is the fragmentation of government information systems causing inoperability among government ministries and agencies. This paper describes a project in which we develop a shared services model to transform e-government implementation in Liberia by determining key services that will allow the government to share and leverage finite ICT resources. Few academic studies have been carried out to investigate approaches and ways of combining e-government services in order to implement shared services in a developing country. Through a case study approach, we propose electronic government services that have the potential to promote Shared Services Model implementation in sub-Saharan African countries. |
Keywords | shared services model, e-Government, Liberia, case study |
ANZSRC Field of Research 2020 | 460912. Knowledge and information management |
Byline Affiliations | School of Management and Enterprise |
Institution of Origin | University of Southern Queensland |
https://research.usq.edu.au/item/q601w/towards-a-shared-services-model-to-support-e-government-implementation-in-developing-countries-findings-from-liberia
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Towards a Shared Services Model to support e-Government implement.pdf | ||
License: CC BY-NC | ||
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