Interpretation and reporting of process capability results: focus on improvement
Paper
Behari, Suren, Cater-Steel, Aileen, Shrestha, Anup and Soar, Jeffrey. 2018. "Interpretation and reporting of process capability results: focus on improvement." Stamelos, Ioannis, O’Connor, Rory v., Rout, Terry and Dorling, Alec (ed.) 18th International Conference on Software Process Improvement and Capability Determination (SPICE 2018). Thessaloniki, Greece 09 - 10 Oct 2018 Cham, Switzerland. https://doi.org/10.1007/978-3-030-00623-5_12
| Paper/Presentation Title | Interpretation and reporting of process capability results: focus on improvement |
|---|---|
| Presentation Type | Paper |
| Authors | Behari, Suren (Author), Cater-Steel, Aileen (Author), Shrestha, Anup (Author) and Soar, Jeffrey (Author) |
| Editors | Stamelos, Ioannis, O’Connor, Rory v., Rout, Terry and Dorling, Alec |
| Journal or Proceedings Title | Communications in Computer and Information Science, v. 918 |
| ERA Conference ID | 73732 |
| Journal Citation | 918, pp. 167-181 |
| Number of Pages | 15 |
| Year | 2018 |
| Place of Publication | Cham, Switzerland |
| ISBN | 9783030006228 |
| 9783030006235 | |
| Digital Object Identifier (DOI) | https://doi.org/10.1007/978-3-030-00623-5_12 |
| Web Address (URL) of Paper | https://link.springer.com/chapter/10.1007/978-3-030-00623-5_12 |
| Conference/Event | 18th International Conference on Software Process Improvement and Capability Determination (SPICE 2018) |
| International Conference on Software Process Improvement and Capability Determination (SPICE) | |
| Event Details | 18th International Conference on Software Process Improvement and Capability Determination (SPICE 2018) Event Date 09 to end of 10 Oct 2018 Event Location Thessaloniki, Greece |
| Event Details | International Conference on Software Process Improvement and Capability Determination (SPICE) SPICE |
| Abstract | A global financial services company followed a software-mediated process assessment (SMPA) approach based on ISO/IEC 15504, ISO/IEC 20000 and the IT Infrastructure Library (ITIL®). Using an action research approach, the Incident Management, Problem Management, and Change Management processes were assessed at two points in time during an ITSM process improvement project. This paper analyzes the results of the process assessments, highlights issues with the interpretation of the results, and offers an alternative method to report process capability results to motivate process improvement. The study found that by using the proportion of SMPA recommendations as a proxy measure for process improvement, the processes did improve yielding fewer recommendations in cycle 2 when compared to cycle 1 of the action research. |
| Keywords | ITSM process assessment, ISO/IEC 15504, ISO/IEC 20000-4, IT service management, process improvement |
| ANZSRC Field of Research 2020 | 460999. Information systems not elsewhere classified |
| 460908. Information systems organisation and management | |
| Public Notes | File reproduced in accordance with the copyright policy of the publisher/author. |
| Byline Affiliations | School of Management and Enterprise |
| Institution of Origin | University of Southern Queensland |
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Wu, Robert M. X., Zhang, Zhongwu, Yan, Wanjun, Fan, Jianfeng, Gou, Jinwen, Liu, Bao, Gide, Ergun, Soar, Jeffrey, Shen, Bo, Fazal-e-Hasan, Syed, Liu, Zengquan, Zhang, Peng, Wang, Peilin, Cui, Xinxin, Peng, Zhanfei and Wang, Ya. 2022. "A comparative analysis of the principal component analysis and entropy weight methods to establish the indexing measurement." PLoS One. 17 (1), pp. 1-26. https://doi.org/10.1371/journal.pone.0262261A survey on detection of cybersecurity threats on Twitter using deep learning
Alsodi, Omar, Zhou, Xujuan, Gururajan, Raj and Shrestha, Anup. 2021. "A survey on detection of cybersecurity threats on Twitter using deep learning." Xu, Guandong, Ali, Raian, Zaghouani, Wajdi, Tao, Xiaohui and Li, Lin (ed.) 8th IEEE International Conference on Behavioural and Social Computing (BESC 2021). Doha, Qatar 29 - 31 Oct 2021 United States. https://doi.org/10.1109/BESC53957.2021.9635406Spatiotemporal Hybrid Random Forest Model for Tea Yield Prediction Using Satellite-Derived Variables
Jui, S. Janifer Jabin, Ahmed, A. A. Masrur, Bose, Aditi, Raj, Nawin, Sharma, Ekta, Soar, Jeffrey and Chowdhury, Md Wasique Islam. 2022. "Spatiotemporal Hybrid Random Forest Model for Tea Yield Prediction Using Satellite-Derived Variables." Remote Sensing. 14 (3), pp. 1-18. https://doi.org/10.3390/rs14030805Towards a user-level self-management of COVID-19 using mobile devices supported by Artificial Intelligence, 5G and the Cloud
Ahmed, Sajjad, Shrestha, Anup and Yong, Jianming. 2021. "Towards a user-level self-management of COVID-19 using mobile devices supported by Artificial Intelligence, 5G and the Cloud." Siuly, Siuly, Wang, Hua, Chen, Lu, Guo, Yanhui and Xing, Chunxiao (ed.) 10th International Conference on Health Information Science (HIS 2021). Melbourne, Australia 25 - 28 Oct 2021 Switzerland. https://doi.org/10.1007/978-3-030-90885-0_4Does digital transformation of the Australian healthcare supply chain improve clinical safety?
Smith, Sean, Lane, Michael, Toleman, Mark and Shrestha, Anup. 2021. "Does digital transformation of the Australian healthcare supply chain improve clinical safety?" Beydoun, Ghassan, Fernandez, Fernandez and Xu, Dongming (ed.) 32nd Australasian Conference on Information Systems (ACIS 2021). Sydney, Australia 06 - 10 Dec 2021 Sydney, Australia.Can cloud-based knowledge management systems enable small & medium enterprises to achieve knowledge ambidexterity?
Saratchandra, Minu and Shrestha, Anup. 2021. "Can cloud-based knowledge management systems enable small & medium enterprises to achieve knowledge ambidexterity?" 25th Pacific Asia Conference on Information Systems (PACIS 2021). Dubai, United Arab Emirates 12 - 14 Jul 2021 United States.An Overview of Ontologies and Tool Support for COVID-19 Analytics
Ahmad, Aakash, Bandara, Madhushi, Fahmideh, Mahdi, Proper, Henderik A., Guizzardi, Giancarlo and Soar, Jeffrey. 2021. "An Overview of Ontologies and Tool Support for COVID-19 Analytics." 2021 IEEE 25th International Enterprise Distributed Object Computing Workshop (EDOCW). Gold Coast, Australia 25 Oct 2021 United States. https://doi.org/10.1109/EDOCW52865.2021.00026Digital Transformation Towards Ambidextrous Learning Organization using Cloud Computing: A Systematic Literature Review
Saratchandra, Minu, Shrestha, Anup and Murray, Peter A.. 2022. "Digital Transformation Towards Ambidextrous Learning Organization using Cloud Computing: A Systematic Literature Review." 35th Australian and New Zealand Academy of Management Conference (ANZAM 2022). Australia 06 - 07 Dec 2022 Australia. Australian and New Zealand Academy of Management.Sustainable open vehicle routing with release-time and time-window: a two-echelon distribution system
Babagolzadeh, M., Shrestha, A., Abbasi, B., Zhang, S., Atefi, R. and Woodhead, A.. 2019. "Sustainable open vehicle routing with release-time and time-window: a two-echelon distribution system." Ivanov, Dmitry, Dolgui, Alexandre and Yalaoui, Farouk (ed.) 9th IFAC Conference on Manufacturing Modelling, Management and Control (MIM 2019). Berlin, Germany 28 - 30 Aug 2019 Laxenburg, Austria. https://doi.org/10.1016/j.ifacol.2019.11.219An e-tourism adoption model & its implications for tourism industry in Nepal
Lama, Sanjay, Pradhan, Sojen and Shrestha, Anup. 2019. "An e-tourism adoption model & its implications for tourism industry in Nepal." Pesonen, Juho and Neidhardt, Julia (ed.) International Conference in Information and Communication Technologies in Tourism 2019. Nicosia, Cyprus 30 Jan - 01 Feb 2019 Cham, Switzerland. https://doi.org/10.1007/978-3-030-05940-8_23A Conceptual Model to Evaluate the Effectiveness of Information Technology Governance
Asgarkhani, Mehdi, Cater-Steel, Aileen, Toleman, Mark and Ally, Mustafa. 2018. "A Conceptual Model to Evaluate the Effectiveness of Information Technology Governance." 6th International Conference on Management, Leadership and Governance (ICMLG 2018). Bangkok, Thailand 24 - 25 May 2018 United Kingdom.Challenges and issues that are perceived to influence cloud computing adoption in local government councils
Ali, Omar, Soar, Jeffrey and Yong, Jianming. 2017. "Challenges and issues that are perceived to influence cloud computing adoption in local government councils." 21st International Conference on Computer Supported Cooperative Work in Design (CSCWD 2017). Wellington, New Zealand 26 - 28 Apr 2017 https://doi.org/10.1109/CSCWD.2017.8066659A correlational research on developing an innovative integrated gas warning system: a case study in ZhongXing, China
Wu, Robert M. X., Yan, Wanjun, Zhang, Zhongwu, Gou, Jinmen, Fan, Jianfen, Liu, Bao, Shi, Yong, Shen, Bo, Zhao, Haijun, Ma, Yanyun, Soar, Jeffrey, Sun, Xiangyu, Gide, Ergun, Sun, Zhigang, Wang, Peilin, Cui, Xinxin and Wang, Ya. 2021. "A correlational research on developing an innovative integrated gas warning system: a case study in ZhongXing, China." Geomatics, Natural Hazards and Risk. 12 (1), pp. 3175-3204. https://doi.org/10.1080/19475705.2021.2002953Digitalizing water bill payments: introduction of change management at Ghana Water Company Limited
Mensah, Ransford, Cater-Steel, Aileen and Toleman, Mark. 2021. "Digitalizing water bill payments: introduction of change management at Ghana Water Company Limited." Urbach, Nils, Roglinger, Maximilian, Kautz, Karlheinz, Alias, Rose Alinda, Saunders, Carol and Wiener, Martin (ed.) Digitalization Cases Vol. 2 - Mastering Digital Transformation for Global Business. Cham, Switzerland. Springer. pp. 289-303Application of deep learning models for automated identification of Parkinson’s disease: a review (2011–2021)
Loh, Hui Wen, Hong, Wanrong, Ooi, Chui Ping, Chakraborty, Subrata, Barua, Prabal Datta, Deo, Ravinesh C., Soar, Jeffrey, Palmer, Elizabeth E. and Acharya, U. Rajendra. 2021. "Application of deep learning models for automated identification of Parkinson’s disease: a review (2011–2021)." Sensors. 21, pp. 1-27. https://doi.org/10.3390/s21217034Exploring the formation of mobile travel website quality and predicting its influence on travelers’ behavioral intentions
Chan, Janelle, Chan, Irene Cheng Chu, Sassenberg, Anne-Marie and Shrestha, Anup. 2021. "Exploring the formation of mobile travel website quality and predicting its influence on travelers’ behavioral intentions." Journal of China Tourism Research. 18 (5), pp. 1011 - 1034. https://doi.org/10.1080/19388160.2021.1969310Towards a shared services model to support e-Government implementation in developing countries: findings from Liberia
Mensah, Ransford, Cater-Steel, Aileen and Toleman, Mark. 2020. "Towards a shared services model to support e-Government implementation in developing countries: findings from Liberia." 31st Australasian Conference on Information Systems (ACIS 2020). Wellington, New Zealand 01 - 04 Dec 2020 Sydney, Australia.The Impact of Personality Traits Towards the Intention to Adopt Mobile Learning
Sanjebad, Nesa Nabipour, Shrestha, Anup and Shahid, Pezhman. 2020. "The Impact of Personality Traits Towards the Intention to Adopt Mobile Learning." Sharma, Sujeet K., Dwivedi, Yogesh K., Metri, Bhimaraya and Rana, Nripendra P. (ed.) IFIP WG 8.6 International Conference on Transfer and Diffusion of IT (TDIT 2020). Tiruchirappalli, India 18 - 19 Dec 2020 Cham, Switzerland. https://doi.org/10.1007/978-3-030-64861-9_17An Exploratory Study of the Readiness of Public Healthcare Facilities in Developing Countries to Adopt Health Information Technology (HIT)/e-Health: the Case of Ghana
Yusif, Salifu, Hafeez-Baig, Abdul and Soar, Jeffrey. 2020. "An Exploratory Study of the Readiness of Public Healthcare Facilities in Developing Countries to Adopt Health Information Technology (HIT)/e-Health: the Case of Ghana." Journal of Healthcare Informatics Research. 4 (2), pp. 189-214. https://doi.org/10.1007/s41666-020-00070-8A model for evaluating eHealth preparedness – a case study approach
Yusif, Salifu, Hafeez-Baig, Abdul and Soar, Jeffrey. 2020. "A model for evaluating eHealth preparedness – a case study approach." Transforming Government: People, Process and Policy. 14 (3), pp. 561-587. https://doi.org/10.1108/TG-07-2019-0069Assessment of Complexity in Cloud Computing Adoption: a Case Study of Local Governments in Australia
Ali, Omar, Shrestha, Anup, Ghasemaghaei, Maryam and Beydoun, Ghassan. 2022. "Assessment of Complexity in Cloud Computing Adoption: a Case Study of Local Governments in Australia." Information Systems Frontiers: a journal of research and innovation. 24 (2), pp. 595-617. https://doi.org/10.1007/s10796-021-10108-wFactors affecting e-government adoption in Liberia: A practitioner perspective
Mensah, Ransford, Cater-Steel, Alieen and Toleman, Mark. 2020. "Factors affecting e-government adoption in Liberia: A practitioner perspective." The Electronic Journal of Information Systems in Developing Countries. 87 (3), pp. 1-15. https://doi.org/10.1002/isd2.12161PLS-SEM path analysis to determine the predictive relevance of e-Health readiness assessment model
Yusif, Salifu, Hafeez-Baig, Abdul, Soar, Jeffrey and Ong Lai Teik, Derek. 2020. "PLS-SEM path analysis to determine the predictive relevance of e-Health readiness assessment model." Health And Technology. 10 (6), pp. 1497-1513. https://doi.org/10.1007/s12553-020-00484-9The modeling of human facial pain intensity based on Temporal Convolutional Networks trained with video frames in HSV color space
Bargshady, Ghazal, Zhou, Xujuan, Deo, Ravinesh C., Soar, Jeffrey, Whittaker, Frank and Wang, Hua. 2020. "The modeling of human facial pain intensity based on Temporal Convolutional Networks trained with video frames in HSV color space." Applied Soft Computing. 97 (Part A), pp. 1-14. https://doi.org/10.1016/j.asoc.2020.106805A Framework for Selection of Processes to Virtualize in e-Government: A Case Study of Liberia
Mensah, Ransford, Cater-Steel, Aileen and Toleman, Mark. 2020. "A Framework for Selection of Processes to Virtualize in e-Government: A Case Study of Liberia." 24th Pacific Asia Conference on Information Systems (PACIS 2020). Dubai, United Arab Emirates 20 - 24 Jun 2020 Atlanta, United States.Older People’s Needs and Opportunities for Assistive Technologies
Soar, Jeffrey, Yu, Lei and Al-Hakim, Latif. 2020. "Older People’s Needs and Opportunities for Assistive Technologies." Jmaiel, Mohamed, Mokhtari, Mounir, Abdulrazak, Bessam, Aloulou, Hamdi and Kallel, Slim (ed.) 18th International Conference on Smart Homes and Health Telematics (ICOST 2020). Hammamet, Tunisia 24 - 26 Jun 2020 Cham, Switzerland. https://doi.org/10.1007/978-3-030-51517-1_37How can Small Businesses Achieve Knowledge Ambidexterity Using Cloud-based Knowledge Management Systems?
Shrestha, Anup and Chandra, Minu Sarat. 2020. "How can Small Businesses Achieve Knowledge Ambidexterity Using Cloud-based Knowledge Management Systems?" 24th Pacific Asia Conference on Information Systems (PACIS 2020). Dubai, United Arab Emirates 20 - 24 Jun 2020 Atlanta, United States.Inclusion of Complementary Industry Knowledge in IT Service Management Curriculum – A Case Study
Ramakrishnan, Muralidharan, Shrestha, Anup and Soar, Jeffrey. 2020. "Inclusion of Complementary Industry Knowledge in IT Service Management Curriculum – A Case Study." 24th Pacific Asia Conference on Information Systems (PACIS 2020). Dubai, United Arab Emirates 20 - 24 Jun 2020 Atlanta, United States.Ensemble neural network approach detecting pain intensity from facial expressions
Bargshady, Ghazal, Zhou, Xujuan, Deo, Ravinesh C., Soar, Jeffrey, Whittaker, Frank and Wang, Hua. 2020. "Ensemble neural network approach detecting pain intensity from facial expressions." Artificial Intelligence in Medicine. 109, pp. 1-12. https://doi.org/10.1016/j.artmed.2020.101954Application of zeolitic imidazolate frameworks (ZIF-8)/ionic liquid composites modified nano-carbon paste electrode as sensor for electroanalytical sensing of 1-hydroxypyrene
Li, Yuan, Li, Yutong, Wang, Yan, Ma, Guodong, Liu, Xinsheng, Li, Yonghong and Soar, Jeffrey. 2020. "Application of zeolitic imidazolate frameworks (ZIF-8)/ionic liquid composites modified nano-carbon paste electrode as sensor for electroanalytical sensing of 1-hydroxypyrene." Microchemical Journal. 159, pp. 1-7. https://doi.org/10.1016/j.microc.2020.105433Nitrogen-doped graphene-ionic liquid-glassy carbon microsphere paste electrode for ultra-sensitive determination of quercetin
Ji, Ying, Li, Yuan, Ren, Binbin, Liu, Xinsheng, Li, Yonghong and Soar, Jeffrey. 2020. "Nitrogen-doped graphene-ionic liquid-glassy carbon microsphere paste electrode for ultra-sensitive determination of quercetin." Microchemical Journal. 155, pp. 1-7. https://doi.org/10.1016/j.microc.2020.104689Cloud computing technology adoption: an evaluation of key factors in local governments
Ali, Omar, Shrestha, Anup, Osmanaj, Valmira and Muhammed, Shahnawaz. 2021. "Cloud computing technology adoption: an evaluation of key factors in local governments." Information Technology and People. 34 (2), pp. 666-703. https://doi.org/10.1108/ITP-03-2019-0119Sustainable cold supply chain management under demand uncertainty and carbon tax regulation
Babagolzadeh, Mahla, Shrestha, Anup, Abbasi, Babak, Zhang, Yahua, Woodhead, Alice and Zhang, Anming. 2020. "Sustainable cold supply chain management under demand uncertainty and carbon tax regulation." Transportation Research Part D: Transport and Environment. 80, pp. 1-30. https://doi.org/10.1016/j.trd.2020.102245Exploration and implication of factors affecting e-tourism adoption in developing countries: a case of Nepal
Lama, Sanjay, Pradhan, Sojen and Shrestha, Anup. 2020. "Exploration and implication of factors affecting e-tourism adoption in developing countries: a case of Nepal." Journal of Information Technology and Tourism. 22, pp. 5-32. https://doi.org/10.1007/s40558-019-00163-0Enhanced deep learning algorithm development to detect pain intensity from facial expression images
Bargshady, Ghazal, Zhou, Xujuan, Deo, Ravinesh C., Soar, Jeffery, Whittaker, Frank and Wang, Hua. 2020. "Enhanced deep learning algorithm development to detect pain intensity from facial expression images." Expert Systems with Applications. 149, pp. 1-10. https://doi.org/10.1016/j.eswa.2020.113305Editorial - special issue on informatics for ageing and aged-care
Soar, Jeffrey, Hume, Margee and Georgiou, Andrew. 2015. "Editorial - special issue on informatics for ageing and aged-care." Electronic Journal of Health Informatics. 9 (1), pp. 2-3.IT service management knowledge ecosystem – literature review and a conceptual model
Ramakrishnan, Muralidharan, Shrestha, Anup, Cater-Steel, Aileen and Soar, Jeffrey. 2018. "IT service management knowledge ecosystem – literature review and a conceptual model." 29th Australasian Conference on Information Systems (ACIS 2018). Sydney, Australia 03 - 05 Dec 2018 Australia.Barriers of e-tourism adoption in developing countries: a case study of Nepal
Lama, Sanjay, Pradhan, Sojen, Shrestha, Anup and Beirman, David. 2018. "Barriers of e-tourism adoption in developing countries: a case study of Nepal." 29th Australasian Conference on Information Systems (ACIS 2018). Sydney, Australia 03 - 05 Dec 2018 Australia.Facilitating knowledge transfer based on a resource based view of tacit knowledge stock: a skills assessment perspective
Pant, Aastha, Shrestha, Anup, Kong, Eric and Ally, Mustafa. 2018. "Facilitating knowledge transfer based on a resource based view of tacit knowledge stock: a skills assessment perspective." 29th Australasian Conference on Information Systems (ACIS 2018). Sydney, Australia 03 - 05 Dec 2018 Australia.Design science research in doctoral projects: An analysis of Australian theses
Cater-Steel, Aileen, Toleman, Mark and Rajaeian, Mohammad Mehdi. 2019. "Design science research in doctoral projects: An analysis of Australian theses." Journal of the Association of Information Systems. 20 (12), pp. 1844-1869. https://doi.org/10.17705/1jais.00587Change management and adoption of health information technology (HIT)/eHealth in public hospitals in Ghana: A qualitative study
Yusif, Salifu, Hafeez-Baig, Abdul and Soar, Jeffrey. 2022. "Change management and adoption of health information technology (HIT)/eHealth in public hospitals in Ghana: A qualitative study." Applied Computing and Informatics. 18 (3-4), pp. 279-289. https://doi.org/10.1016/j.aci.2019.11.007Optimizing Urban Distribution Routes for Perishable Foods Considering Carbon Emission Reduction
Lin, Diansheng, Zhang, Zhiyong, Wang, Jiaxin, Yang, Liu, Shi, Yongqiang and Soar, Jeffrey. 2019. "Optimizing Urban Distribution Routes for Perishable Foods Considering Carbon Emission Reduction." Sustainability. 11 (16), pp. 1-22. https://doi.org/10.3390/su11164387Assessing information security risks in the cloud: a case study of Australian local government authorities
Ali, Omar, Shrestha, Anup, Chatfield, Akemi and Murray, Peter A.. 2020. "Assessing information security risks in the cloud: a case study of Australian local government authorities." Government Information Quarterly: an international journal of information technology management, policies, and practices. 37 (1). https://doi.org/10.1016/j.giq.2019.101419Optimal delivery and replenishment policies for perishable products considering lost sale cost: an efficient hybrid algorithm
Babagolzadeh, Mahla, Pirayesh, Mohammadali and Shrestha, Anup. 2021. "Optimal delivery and replenishment policies for perishable products considering lost sale cost: an efficient hybrid algorithm." International Journal of Industrial and Systems Engineering. 37 (3), pp. 306-333. https://doi.org/10.1504/IJISE.2020.10024103Development and evaluation of a software-mediated process assessment method for IT service management
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark, Behari, Suren and Rajaeian, Mohammad Mehdi. 2020. "Development and evaluation of a software-mediated process assessment method for IT service management." Information and Management. 57 (4). https://doi.org/10.1016/j.im.2019.103213Comparison of subsidy schemes for reducing waiting time: special focus on smart home care for elderly people
Tao, Zhiwen, Zhang, Zhiyong, Wang, Xiaoli, Shi, Yongqiang and Soar, Jeffrey. 2019. "Comparison of subsidy schemes for reducing waiting time: special focus on smart home care for elderly people." Procedia CIRP. 83, pp. 716-721. https://doi.org/10.1016/j.procir.2019.04.102The Organisational Life Cycle Scale: An Empirical Validation
Al-Taie, Moyassar and Cater-Steel, Aileen. 2020. "The Organisational Life Cycle Scale: An Empirical Validation ." Journal of Entrepreneurship. 29 (2), pp. 293-325. https://doi.org/10.1177/0971355720930572Effective organisational change to achieve successful ITIL implementation: lessons learned from a multiple case study of large Australian firms
Blumberg, Malcolm, Cater-Steel, Aileen, Rajaeian, Mohammad Mehdi and Soar, Jeffrey. 2019. "Effective organisational change to achieve successful ITIL implementation: lessons learned from a multiple case study of large Australian firms." Journal of Enterprise Information Management. 32 (3), pp. 496-516. https://doi.org/10.1108/JEIM-06-2018-0117Deep learning model for detection of pain intensity from facial expression
Soar, Jeffrey, Bargshady, Ghazal, Zhou, Xujuan and Whittaker, Frank. 2018. "Deep learning model for detection of pain intensity from facial expression." Mokhtari, Mounir, Abdulrazak, Bessam and Aloulou, Hamdi (ed.) 16th International Conference on Smart Homes and Health Telematics: Designing a Better Future: Urban Assisted Living (ICOST 2018). Singapore 10 - 12 Jul 2018 Cham, Switzerland. https://doi.org/10.1007/978-3-319-94523-1_22Towards a taxonomy of process quality characteristics for assessment
Shrestha, Anup. 2018. "Towards a taxonomy of process quality characteristics for assessment." Stamelos, Ioannis, O'Connor, Rory V., Rout, Terry and Dorling, Alec (ed.) 18th International Conference on Software Process Improvement and Capability Determination (SPICE 2018). Thessaloniki, Greece 09 - 10 Oct 2018 Cham, Switzerland. https://doi.org/10.1007/978-3-030-00623-5_4Managing knowledge and learning for process improvement: a software-mediated process assessment approach for IT service management
Shrestha, Anup, Kong, Eric and Cater-Steel, Aileen. 2018. "Managing knowledge and learning for process improvement: a software-mediated process assessment approach for IT service management." Syed, Jawad, Murray, Peter A., Hislop, Donald and Mouzughi, Yusra (ed.) The Palgrave handbook of knowledge management. Houndmills, United Kingdom. Palgrave Macmillan. pp. 621-641A joint deep neural network model for pain recognition from face
Bargshady, Ghazal, Soar, Jeffrey, Zhou, Xujuan, Deo, Ravinesh, Whittaker, Frank and Wang, Hua. 2019. "A joint deep neural network model for pain recognition from face." 4th IEEE International Conference on Computer and Communication Systems (ICCCS 2019). Singapore 23 - 25 Feb 2019 Singapore. pp. 52-56 https://doi.org/10.1109/CCOMS.2019.8821779A systematic literature mapping to investigate the role of IT in knowledge stock and transfer
Pant, Aastha, Shrestha, Anup, Kong, Eric and Ally, Mustafa. 2018. "A systematic literature mapping to investigate the role of IT in knowledge stock and transfer." Tanabu, Motonari and Senoo, Dai (ed.) 22nd Pacific Asia Conference on Information Systems (PACIS 2018). Yokohama, Japan 26 - 30 Jun 2018The phenomenon of P3 community for IT support: a crowd-support case study
Cater-Steel, Aileen, Rajaeian, Mohammad Mehdi, Toleman, Mark and Troup, Duncan. 2017. "The phenomenon of P3 community for IT support: a crowd-support case study." 2017 International Conference on Information Resources Management: Democratization and Participation: People's Roles in Digital World (CONNF-IRM 2017). Santiago, Chile 17 - 19 May 2017A software artefact to support standard-based process assessment: evolution of the TIPA® framework in a design science research project
Barafort, Beatrix, Shrestha, Anup, Cortina, Stephane and Renault, Alain. 2018. "A software artefact to support standard-based process assessment: evolution of the TIPA® framework in a design science research project." Computer Standards and Interfaces. 60, pp. 37-47. https://doi.org/10.1016/j.csi.2018.04.009Benefits and relevance of International Standards in a design science research project for process assessments
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2018. "Benefits and relevance of International Standards in a design science research project for process assessments." Computer Standards and Interfaces. 60, pp. 48-56. https://doi.org/10.1016/j.csi.2018.04.011Cloud computing-enabled healthcare opportunities, issues, and applications: a systematic review
Ali, Omar, Shrestha, Anup, Soar, Jeffrey and Wamba, Samuel Fosso. 2018. "Cloud computing-enabled healthcare opportunities, issues, and applications: a systematic review." International Journal of Information Management. 43, pp. 146-158. https://doi.org/10.1016/j.ijinfomgt.2018.07.009Perceived potential for value creation from cloud computing: a study of the Australian regional government sector
Ali, Omar, Soar, Jeffrey and Shrestha, Anup. 2018. "Perceived potential for value creation from cloud computing: a study of the Australian regional government sector." Behaviour and Information Technology. 37 (12), pp. 1157-1176. https://doi.org/10.1080/0144929X.2018.1488991Knowledge management: (potential) future research directions
Hislop, Donald, Murray, Peter A., Shrestha, Anup, Syed, Jawad and Mouzughi, Yusra. 2018. "Knowledge management: (potential) future research directions." Syed, Jawad, Murray, Peter A., Hislop, Donald and Mouzughi, Yusra (ed.) The Palgrave handbook of knowledge management. Houndmills, United Kingdom. Palgrave Macmillan. pp. 691-703On valuation of smart grid architectures: an enterprise engineering perspective
Razo-Zapata, Ivan S., Shrestha, Anup and Proper, Erik. 2017. "On valuation of smart grid architectures: an enterprise engineering perspective." Reinhartz-Berger, I., Gulden, J., Nurcan, S., Guédria, W. and Bera, P. (ed.) Enterprise, Business-Process and Information Systems Modeling. (BPMDS 2017, EMMSAD 2017). Essen, Germany 12 - 13 Jun 2017 Switzerland. https://doi.org/10.1007/978-3-319-59466-8_22IT service management: process capability, process performance, and business performance
Behari, Suren. 2018. IT service management: process capability, process performance, and business performance. PhD Thesis Doctor of Philosophy. University of Southern Queensland. https://doi.org/10.26192/5c05d097d30cdAn analysis of design science research adoption in Doctoral projects in Australia
Cater-Steel, Aileen, Toleman, Mark and Rajaeian, Mohammad Mehdi. 2017. "An analysis of design science research adoption in Doctoral projects in Australia." Reimer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Australia.Failed IT projects: is poor IT governance to blame?
Asgarkhani, Mehdi, Cater-Steel, Aileen, Toleman, Mark and Ally, Mustafa. 2017. "Failed IT projects: is poor IT governance to blame?" Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Australia.The perceived public value of social media in Queensland local Councils
Attiya, Ahmed Muyed, Cater-Steel, Aileen, Soar, Jeffrey and Abdulla, Shahab. 2017. "The perceived public value of social media in Queensland local Councils." Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Hobart, Australia.The role of national culture in the strategic use of and investment in ICT: a comparative study of Japanese and Australian organisations
Baty, Craig K., Lane, Michael, Cater-Steel, Aileen and Ally, Mustafa. 2017. "The role of national culture in the strategic use of and investment in ICT: a comparative study of Japanese and Australian organisations." Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Australia.Analysis of the Total Cost of Ownership for Cloud Computing Technology Adoption: A Case Study of Regional Municipal Government Sector
Ali, Omar and Shrestha, Anup. 2017. "Analysis of the Total Cost of Ownership for Cloud Computing Technology Adoption: A Case Study of Regional Municipal Government Sector." Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Hobart, Australia.Facilitating Knowledge Transfer for Innovation: Towards a Decision Support System to Identify Knowledge Stock in the ICT Profession
Shrestha, Anup, Kong, Eric and Collins, Paul. 2017. "Facilitating Knowledge Transfer for Innovation: Towards a Decision Support System to Identify Knowledge Stock in the ICT Profession." Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Hobart, Australia.An Assessment Framework to Determine the Strategic Value of IT Architectures in Smart Grids
Razo-Zapata, Ivan S., Shrestha, Anup and Proper, Erik. 2017. "An Assessment Framework to Determine the Strategic Value of IT Architectures in Smart Grids." Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Hobart, Australia.The evolution of the TIPA framework: towards the automation of the assessment process in a design science research project
Barafort, Beatrix, Shrestha, Anup and Cortina, Stephane. 2017. "The evolution of the TIPA framework: towards the automation of the assessment process in a design science research project." Mas, Antonia, Mesquida, Antoni, O'Connor, Rory V., Rout, Terry and Dorling, Alec (ed.) 17th International Conference on Software Process Improvement and Capability Determination (SPICE 2017). Palma de Mallorca, Spain 04 - 05 Oct 2017 Cham, Switzerland. https://doi.org/10.1007/978-3-319-67383-7_9The role of international standards to corroborate artefact development and evaluation: experiences from a design science research project in process assessment
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2017. "The role of international standards to corroborate artefact development and evaluation: experiences from a design science research project in process assessment." Mas, Antonia, Mesquida, Antoni, O'Connor, Rory V., Rout, Terry and Dorling, Alec (ed.) 17th International Conference on Software Process Improvement and Capability Determination (SPICE 2017). Palma de Mallorca, Spain 04 - 05 Oct 2017 Cham, Switzerland. https://doi.org/10.1007/978-3-319-67383-7_32Data mining in IoT: data analysis for a new paradigm on the Internet
Wlodarczak, Peter, Ally, Mustafa and Soar, Jeffrey. 2017. "Data mining in IoT: data analysis for a new paradigm on the Internet." 2017 IEEE/WIC/ACM International Conference on Web Intelligence (WI 2017). Leipzig, Germany 23 - 26 Aug 2017 New York, United States. https://doi.org/10.1145/3106426.3115866A Cross - layer Optimization of Video Transmission Based on Packet Loss Rate in 802.11e Wireless Networks
Zhou, Xujuan, Soar, Jeffrey, Gururajan, Raj, Wu, Zhangguang and Wu, Weimin. 2017. "A Cross - layer Optimization of Video Transmission Based on Packet Loss Rate in 802.11e Wireless Networks." 2017 IEEE/WIC/ACM International Conference on Web Intelligence (WI 2017). Leipzig, Germany 23 - 26 Aug 2017 United States. https://doi.org/10.1145/3106426.3109445An empirical assessment of the CIO role expectations instrument using PLS path modelling
Al-Taie, Moyassar, Lane, Michael and Cater-Steel, Aileen. 2018. "An empirical assessment of the CIO role expectations instrument using PLS path modelling." Communications of the Association for Information Systems. 42 (1), pp. 1-20. https://doi.org/10.17705/1CAIS.04201Level of policy for cloud computing adoption in Australian regional municipal governments: an exploratory study
Ali, Omar, Yong, Jianming, Soar, Jeffrey and McClymont, Hoda. 2015. "Level of policy for cloud computing adoption in Australian regional municipal governments: an exploratory study." Arabnia, Hamid R., Gravvanis, George A., Solo, Ashu M. G. and Tinetti, Fernando G. (ed.) 2015 International Conference on Grid & Cloud Computing and Applications (GCA'15). Las Vegas, United States 27 - 30 Jul 2015 United States.Reinventing health, ageing and aged care through smart homes and intelligent technologies
Soar, Jeffrey. 2009. "Reinventing health, ageing and aged care through smart homes and intelligent technologies." COINFO 2009: 4th International Conference on Cooperation and Promotion of Information Resources in Science and Technology. Beijing, China 21 - 23 Nov 2009 United States. https://doi.org/10.1109/COINFO.2009.55e-Health readiness assessment factors and measuring tools: a systematic review
Yusif, Salifu, Hafeez-Baig, Abdul and Soar, Jeffrey. 2017. "e-Health readiness assessment factors and measuring tools: a systematic review." International Journal of Medical Informatics. 107, pp. 56-64. https://doi.org/10.1016/j.ijmedinf.2017.08.006Managing the risks of data security and privacy in the cloud: a shared responsibility between the cloud service provider and the client organisation
Lane, Michael, Shrestha, Anup and Ali, Omar. 2017. "Managing the risks of data security and privacy in the cloud: a shared responsibility between the cloud service provider and the client organisation." Bright Internet Global Summit 2017. Seoul, Korea 08 - 10 Dec 2017Conducting software-mediated assessments for improvement
Shrestha, Anup. 2017. "Conducting software-mediated assessments for improvement." Sharing experiences of business computing between Australia and Korea (2017). Hobart, Australia 06 Dec 2017Determinants of effective knowledge transfer from academic researchers to industry practitioners
Rajaeian, Mohammad Mehdi, Cater-Steel, Aileen and Lane, Michael. 2018. "Determinants of effective knowledge transfer from academic researchers to industry practitioners." Journal of Engineering and Technology Management. 47 (January-March), pp. 37-52. https://doi.org/10.1016/j.jengtecman.2017.12.003Proactive management of IT operations to improve IT services
Jantti, Marko and Cater-Steel, Aileen. 2017. "Proactive management of IT operations to improve IT services." Journal of Information Systems and Technology Management. 14 (2), pp. 191-218. https://doi.org/10.4301/S1807-17752017000200004Decision support systems for IT service management
Cater-Steel, Aileen, Valverde, Raul, Shrestha, Anup and Toleman, Mark. 2016. "Decision support systems for IT service management." International Journal of Information and Decision Sciences. 8 (3), pp. 284-304. https://doi.org/10.1504/IJIDS.2016.078588Innovative decision support for IT service management
Shrestha, Anup, Cater-Steel, Aileen and Toleman, Mark. 2016. "Innovative decision support for IT service management." Journal of Decision Systems. 25 (Supplement 1), pp. 486-499. https://doi.org/10.1080/12460125.2016.1187424Care provision expectations of remote adult children of ageing parents
Veil, Klaus D., Soar, Jeffrey and Su, Ying. 2013. "Care provision expectations of remote adult children of ageing parents." Schaper, Louise K. and Grain, Heather (ed.) Health Informatics Conference (HIC 2013): Digital Health Service Delivery: the Future is Now!. Adelaide, Australia 15 - 18 Jul 2013 Amsterdam, Netherlands. https://doi.org/10.3233/978-1-61499-266-0-121Sustaining the momentum: a cross-institutional community of practice for research supervisors
Cater-Steel, Aileen, McDonald, Jacquie, Albion, Peter and Redmond, Petrea. 2017. "Sustaining the momentum: a cross-institutional community of practice for research supervisors." McDonald, Jacquie and Cater-Steel, Aileen (ed.) Implementing communities of practice in higher education: dreamers and schemers. Singapore. Springer. pp. 3-17Measuring the performance of service orientated IT management
Gacenga, Francis, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2011. "Measuring the performance of service orientated IT management." Sprouts: working papers on information environments, systems and organizations. 11 (162).A systematic literature review and critical assessment of model-driven decision support for IT outsourcing
Rajaeian, Mohammad Mehdi, Cater-Steel, Aileen and Lane, Michael. 2017. "A systematic literature review and critical assessment of model-driven decision support for IT outsourcing." Decision Support Systems. 102, pp. 42-56. https://doi.org/10.1016/j.dss.2017.07.002Evaluation of software mediated process assessments for IT service management
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2015. "Evaluation of software mediated process assessments for IT service management." Rout, Terry, O’Connor, Rory V. and Dorling, Alec (ed.) 15th International Conference on Software Process Improvement and Capability Determination (SPICE 2015). Gothenburg, Sweden 16 - 17 Jun 2015 Cham, Switzerland. https://doi.org/10.1007/978-3-319-19860-6_7Software-mediated process assessment in IT service management
Cater-Steel, Aileen, Tan, Wui-Gee, Toleman, Mark, Rout, Terry and Shrestha, Anup. 2013. "Software-mediated process assessment in IT service management." Woronowicz, Tanja, Rout, Terry, O'Connor, Rory and Dorling, Alec (ed.) 13th International Conference on Software Process Improvement and Capability Determination (SPICE 2013). Bremen, Germany 04 - 06 Jun 2013 Berlin, Germany. https://doi.org/10.1007/978-3-642-38833-0_17An empirical analysis of SNS users and their privacy and security awareness of risks associated with sharing SNS profiles (online identities)
Lane, Michael Steven and Shrestha, Anup. 2011. "An empirical analysis of SNS users and their privacy and security awareness of risks associated with sharing SNS profiles (online identities)." Rotchanakitumnuai, Siriluck and Kaewkitipong, Laddawan (ed.) 11th International Conference on Electronic Business: Borderless e-Business for the Next Decade (ICEB 2011). Bangkok, Thailand 28 Nov - 02 Dec 2011 Bangkok, Thailand.Development of a culturally appropriate interactive multimedia self-paced educational health program for aboriginal health workers
El Sayed, Faeka, Soar, Jeffrey and Wang, Zoe. 2011. "Development of a culturally appropriate interactive multimedia self-paced educational health program for aboriginal health workers." Tsang, P., Wong, J., Tong, C., Yip, I., Tsang, J. and Wang, F. (ed.) 2011 Enhancing Healthcare Education, Research and Practice Symposium. Hong Kong, China 11 - 13 Jul 2011 Hong Kong.Consumer managed home e-health for the next decade
Soar, Jeffrey, Ally, Mustafa and Su, Ying. 2011. "Consumer managed home e-health for the next decade." Rotchanakitumnuai, Siriluck and Kaewkitipong, Laddawan (ed.) 11th International Conference on Electronic Business: Borderless e-Business for the Next Decade (ICEB 2011). Bangkok, Thailand 28 Nov - 02 Dec 2011 Bangkok, China.Enhancing healthcare in home and community settings through telecare and telehealth
Soar, Jeffrey. 2011. "Enhancing healthcare in home and community settings through telecare and telehealth." Tsang, P., Wong, J., Tong, C., Yip, I., Tsang, J. and Wang, F. (ed.) 2011 Enhancing Healthcare Education, Research and Practice Symposium. Hong Kong, China 11 - 13 Jul 2011 Hong Kong.A high mobility multipurpose patient monitoring system for inter-building communication
Tsang, K. F., Tung, H. Y., Tsang, Philip and Soar, Jeffrey. 2011. "A high mobility multipurpose patient monitoring system for inter-building communication." Tsang, P., Wong, J., Tong, C., Yip, I., Tsang, J. and Wang, F. (ed.) 2011 Enhancing Healthcare Education, Research and Practice Symposium. Hong Kong, China 11 - 13 Jul 2011 Hong Kong.Investigating leadership capability development of faith-based not-for-profit organisations providing aged and community care in Australia
Soar, Jeffrey, Sankaran, Shankar, Shaw, Kelly and Dick, Bob. 2012. "Investigating leadership capability development of faith-based not-for-profit organisations providing aged and community care in Australia." Volberda, Henk W. (ed.) 12th Annual Conference of the European Academy of Management (EURAM 2012). Rotterdam, Netherlands 06 - 08 Jun 2012 Rotterdam, Netherlands.Measuring e-learning system success (Research in progress)
Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2011. "Measuring e-learning system success (Research in progress)." Seddon, Peter and Gregor, Shirley (ed.) 15th Pacific Asia Conference on Information Systems (PACIS 2011): Quality Research in Pacific Asia. Brisbane, Australia 07 - 11 Jul 2011 Brisbane, Australia.Alleviating design silence in design science research: a proposal of a design method
Gacenga, Francis, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2012. "Alleviating design silence in design science research: a proposal of a design method." McClean, Rachel (ed.) 11th European Conference on Research Methods in Business and Management. Bolton, United Kingdom 28 - 29 Jun 2012 Reading, UK.Do they read your research? An investigation of practitioners’ use of IT outsourcing and cloud sourcing research
Rajaeian, Mohammad Mehdi, Cater-Steel, Aileen and Lane, Michael. 2016. "Do they read your research? An investigation of practitioners’ use of IT outsourcing and cloud sourcing research." Van Der Meer, Rosemary V. (ed.) 27th Australasian Conference on Information Systems (ACIS 2016). Wollongong, Australia 05 - 07 Dec 2016 Australia.A measurement model to link process operational measures to risks associated with attainment of business critical success factors
Behari, Suren, Cater-Steel, Aileen, Shrestha, Anup and Soar, Jeffrey. 2016. "A measurement model to link process operational measures to risks associated with attainment of business critical success factors." 6th International Engaged Management Scholarship Conference (EMS 2016). Paris, France 08 - 11 Sep 2016Software-mediated process assessment for IT service capability management
Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2014. "Software-mediated process assessment for IT service capability management." Avgerou, Chrisanthi and Te'eni, Dov (ed.) 22nd European Conference on Information Systems (ECIS 2014): Digital Work, Digital Life. Tel Aviv, Israel 09 - 11 Jun 2014 Tel Aviv, Israel.The CIO role expectations instrument: validation and model testing
Al-Taie, Moyassar, Lane, Michael S. and Cater-Steel, Aileen. 2013. "The CIO role expectations instrument: validation and model testing." Aisyah, Hepu and Standing, Craig (ed.) 24th Australasian Conference on Information Systems (ACIS 2013). Melbourne, Australia 04 - 06 Dec 2013 Melbourne, Australia.An organisational change approach to implementing IT service management
Blumberg, Malcolm, Cater-Steel, Aileen and Soar, Jeffrey. 2014. "An organisational change approach to implementing IT service management." Tan, Felix and Bunker, Deborah (ed.) 25th Australasian Conference on Information Systems (ACIS 2014). Auckland, New Zealand 08 - 10 Dec 2014 Auckland, New Zealand.How to communicate evaluation work in design science research? An exemplar case study
Shrestha, Anup, Cater-Steel, Aileen and Toleman, Mark. 2014. "How to communicate evaluation work in design science research? An exemplar case study." Tan, Felix and Bunker, Deborah (ed.) 25th Australasian Conference on Information Systems (ACIS 2014). Auckland, New Zealand 08 - 10 Dec 2014 Auckland, New Zealand.A decision support tool to define scope in IT service management process assessment and improvement
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2013. "A decision support tool to define scope in IT service management process assessment and improvement." vom Brocke, Jan, Hekkala, Riitta, Ram, Sudha and Rossi, Matti (ed.) 8th International Conference on Design Science at the Intersection of Physical and Virtual Design (DESRIST 2013). Helsinki, Finland 11 - 12 Jun 2013 Germany. Springer. https://doi.org/10.1007/978-3-642-38827-9_21Prudential regulatory risk governance of IT multi-sourcing strategies within the Australian banking sector
Strong, Brian, Cater-Steel, Aileen and Lane, Michael. 2014. "Prudential regulatory risk governance of IT multi-sourcing strategies within the Australian banking sector." Tan, Felix and Bunker, Deborah (ed.) 25th Australasian Conference on Information Systems (ACIS 2014). Auckland, New Zealand 08 - 10 Dec 2014 Auckland, New Zealand.Improved media management through cloud computing technology
Ali, Omar, Soar, Jeffrey and Yong, Jianming. 2016. "Improved media management through cloud computing technology." 20th IEEE International Conference on Computer Supported Cooperative Work in Design (CSCWD 2016). Nanchang, China 04 - 06 May 2016 United States. https://doi.org/10.1109/CSCWD.2016.7566004Building a software tool for transparent and efficient process assessments in IT service management
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2014. "Building a software tool for transparent and efficient process assessments in IT service management." Tremblay, M. C., VanderMeer, D., Rothenberger, M., Gupta, A. and Yoon, V. (ed.) 9th International Conference on Design Science Research in Information Systems and Technologies (DESRIST 2014): Advancing the Impact of Design Science: Moving from Theory to Practice. Miami, United States 22 - 23 May 2014 Germany. Springer. https://doi.org/10.1007/978-3-319-06701-8_16Action research as metamethodology: managing the complexity of an applied research project
Dick, Bob, Sankaran, Shankar, Shaw, Kelly, Kelly, Jacqueline, Soar, Jeffrey, Davies, Alan and Banbury, Annie. 2014. "Action research as metamethodology: managing the complexity of an applied research project." Escriba-Esteve, A. (ed.) 14th Annual Conference of the European Academy of Management (EURAM 2014). Valencia, Spain 04 - 07 Jun 2014 Brussels, Belgium.Data process and analysis technologies of big data
Wlodarczak, Peter, Ally, Mustafa and Soar, Jeffrey. 2016. "Data process and analysis technologies of big data." Yu, Shui, Lin, Xiaodong, Misic, Jelena and Shen, Xuemin (Sherman) (ed.) Networking for big data. Boca Raton, FL, United States. CRC Press. pp. 103-119Cloud computing adoption in regional councils
Ali, Omar, Soar, Jeffrey and Yong, Jianming. 2016. Cloud computing adoption in regional councils. University of Southern Queensland.Data science and big data analytics in financial services: a case study
Behari, Suren, Cater-Steel, Aileen and Soar, Jeffrey. 2016. "Data science and big data analytics in financial services: a case study." Al-Hakim, Latif, Wu, Xiaobo, Koronios, Andy and Shou, Yongyi (ed.) Handbook of research on driving competitive advantage through sustainable, lean, and disruptive innovation. Hershey, PA, united States. IGI Global. pp. 396-423An investigation of anticipated benefits of cloud computing adoption in Australian regional municipal governments
Ali, Omar, Soar, Jeffrey and Yong, Jianming. 2015. "An investigation of anticipated benefits of cloud computing adoption in Australian regional municipal governments." The Services Transactions on Cloud Computing. 3 (3), pp. 13-24.Virtualising process assessments to facilitate continual service improvement in IT service management
Shrestha, Anup, Cater-Steel, Aileen and Toleman, Mark. 2015. "Virtualising process assessments to facilitate continual service improvement in IT service management." 26th Australasian Conference on Information Systems (ACIS 2015). Adelaide, Australia 30 Nov - 04 Dec 2015 Adelaide, South Australia.Factors to be considered in Cloud computing adoption
Ali, Omar, Soar, Jeffrey, Yong, Jianming and Tao, Xiaohui. 2016. "Factors to be considered in Cloud computing adoption." Web Intelligence. 14 (4), pp. 309-323. https://doi.org/10.3233/WEB-160347wHealth - transforming telehealth services
Rana, Rajib, Hume, Margee, Reilly, John and Soar, Jeffrey. 2016. "wHealth - transforming telehealth services." EAI Endorsed Transactions on Scalable Information Systems. 3 (8). https://doi.org/10.4108/eai.9-8-2016.151635China’s e-commerce higher education: a 15 years review from international viewpoint
Wu, Mingxuan, Wang, Mingming, Soar, Jeffrey and Gide, Ergun. 2016. "China’s e-commerce higher education: a 15 years review from international viewpoint." Open Journal of Social Sciences. 4, pp. 155-164. https://doi.org/10.4236/jss.2016.410012.Genome mining using machine learning techniques
Wlodarczak, Peter, Soar, Jeffrey and Ally, Mustafa. 2015. "Genome mining using machine learning techniques." Geissbuhler, Antoine, Demongeot, Jacques, Mokhtari, Mounir and Abdulrazak, Bessam (ed.) 13th International Conference on Smart Homes and Health Telematics: Inclusive Smart Cities and e-Health (ICOST 2015). Geneva, Switzerland 10 - 12 Jun 2015 Switzerland. https://doi.org/10.1007/978-3-319-19312-0_39Application of e-government principles in anti-corruption framework
Neupane, Arjun, Soar, Jeffrey, Vaidya, Kishor and Aryal, Sunil. 2017. "Application of e-government principles in anti-corruption framework." Shakya, Rajesh Kumar (ed.) Digital governance and e-government principles applied to public procurement. Hershey, PA 17033, USA. IGI Global. pp. 58-76The issue of reliability in software mediated process assessments
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark, Rout, Terry and Behari, Suren. 2016. "The issue of reliability in software mediated process assessments." Clarke, Paul M., O'Connor, Rory V., Rout, Terry and Dorling, Alec (ed.) Software Process Improvement and Capability Determination 16th International Conference, SPICE 2016. Dublin, Ireland 09 - 10 Jun 2016 Switzerland. https://doi.org/10.1007/978-3-319-38980-6_15Determinants of perceived usefulness of e-learning systems
Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2016. "Determinants of perceived usefulness of e-learning systems." Computers in Human Behavior. 64, pp. 843-858. https://doi.org/10.1016/j.chb.2016.07.065Older people, assistive technologies, and the barriers to adoption: a systematic review
Yusif, Salifu, Soar, Jeffrey and Hafeez-Baig, Abdul. 2016. "Older people, assistive technologies, and the barriers to adoption: a systematic review." International Journal of Medical Informatics. 94, pp. 112-116. https://doi.org/10.1016/j.ijmedinf.2016.07.004IT outsourcing decision factors in research and practice: a case study
Rajaeian, Mohammad Mehdi, Cater-Steel, Aileen and Lane, Michael. 2015. "IT outsourcing decision factors in research and practice: a case study." 26th Australasian Conference on Information Systems (ACIS 2015). Adelaide, Australia 30 Nov - 04 Dec 2015 Adelaide, South Australia.Collaborative cloud computing adoption in Australian regional municipal government: an exploratory study
Ali, Omar, Soar, Jeffrey, Yong, Jianming, McClymont, Hoda and Angus, Daniel. 2015. "Collaborative cloud computing adoption in Australian regional municipal government: an exploratory study." Fortino, Giancarlo, Shen, Weiming, Barthès, Jean-Paul A., Luo, Junzhou, Li, Wenfeng, Ochoa, Sergio F., Abel, Marie-Hélène, Guerrieri, Antonio and Ramos, Milton Pires (ed.) 19th IEEE International Conference on Computer Supported Cooperative Work in Design (CSCWD 2015). Calabria, Italy 06 - 08 May 2015 United States. https://doi.org/10.1109/CSCWD.2015.7231017Reality mining in eHealth
Wlodarczak, Peter, Soar, Jeffrey and Ally, Mustafa. 2015. "Reality mining in eHealth." Yin, Xiaoxia, Ho, Kendall, Zeng, Daniel, Aickelin, Uwe, Zhou, Rui and Wang, Hua (ed.) 4th International Health Information Science Conference (HIS 2015). Melbourne, Australia 28 - 30 May 2015 Switzerland. https://doi.org/10.1007/978-3-319-19156-0_1Opportunistic and context-aware affect sensing on smartphones: the concept, challenges and opportunities
Rana, Rajib, Hume, Margee, Reilly, John, Jurdak, Raja and Soar, Jeffrey. 2016. "Opportunistic and context-aware affect sensing on smartphones: the concept, challenges and opportunities." IEEE Pervasive Computing. 15 (2), pp. 60-69. https://doi.org/10.1109/MPRV.2016.36An investigation of the challenges and issues influencing the adoption of cloud computing in Australian regional municipal governments
Ali, Omar, Soar, Jeffrey and Yong, Jianming. 2016. "An investigation of the challenges and issues influencing the adoption of cloud computing in Australian regional municipal governments." Journal of Information Security and Applications. 27-28, pp. 19-34. https://doi.org/10.1016/j.jisa.2015.11.006Anticipated benefits of cloud computing adoption in Australian regional municipal governments: an exploratory study
Ali, Omar, Soar, Jeffrey, McClymont, Hoda, Yong, Jianming and Biswas, Jit. 2015. "Anticipated benefits of cloud computing adoption in Australian regional municipal governments: an exploratory study." 19th Pacific Asia Conference on Information Systems (PACIS 2015). Singapore 05 - 09 Jul 2015A survey of Chinese SMEs on plans, experiences and perceptions of global e-business
Soar, Jeffrey, Suder, Gabriele and Wu, Robert. 2015. "A survey of Chinese SMEs on plans, experiences and perceptions of global e-business." Journal of Art Media and Technology. 1 (1), pp. 32-46.The value of business strategy to the minerals mining sector of Australia – review and discussion of the literature
Chitate, H. and Soar, J.. 2015. "The value of business strategy to the minerals mining sector of Australia – review and discussion of the literature." Journal of Art Media and Technology. 1 (1), pp. 14-19.Exploratory study to investigate the factors influencing the adoption of cloud computing in Australian regional municipal governments
Ali, Omar, Soar, Jeffrey, Yong, Jianming and McClymont, Hoda. 2015. "Exploratory study to investigate the factors influencing the adoption of cloud computing in Australian regional municipal governments." Journal of Art Media and Technology. 1 (1), pp. 1-13.An investigation of the main factors to be considered in cloud computing adoption in Australian regional local councils
Ali, Omar, Soar, Jeffrey and Yong, Jianming. 2015. "An investigation of the main factors to be considered in cloud computing adoption in Australian regional local councils." Journal of Contemporary Issues in Business and Government. 21 (1), pp. 72-93. https://doi.org/10.7790/cibg.v21i1.23Towards transparent and efficient process assessments for IT service management
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2014. "Towards transparent and efficient process assessments for IT service management." Communications in Computer and Information Science. 477, pp. 165-176. https://doi.org/10.1007/978-3-319-13036-1_15Value co-creation with stakeholders using action research as a meta-methodology in a funded research project
Dick, Bob, Sankaran, Shankar, Shaw, Kelly, Kelly, Jacqueline, Soar, Jeffrey, Davies, Alan and Banbury, Annie. 2015. "Value co-creation with stakeholders using action research as a meta-methodology in a funded research project." Project Management Journal. 46 (2), pp. 36-46. https://doi.org/10.1002/pmj.21483Consistent! Transparent! D.I.Y. ITSM process assessment approach
Shrestha, Anup and Kennedy, Graham. 2014. "Consistent! Transparent! D.I.Y. ITSM process assessment approach." iTSMF Australia Annual Conference (LEADit 2014): IT Service Management in a Connected World. Melbourne, Australia 13 - 15 Aug 2014 Melbourne, Australia.Barriers to green IT service management: a case study
Nomani, Arshad and Cater-Steel, Aileen. 2014. "Barriers to green IT service management: a case study." 20th Americas Conference on Information Systems (AMCIS 2014): Smart Sustainability: The Information Systems Opportunity. Savannah, United States 07 - 09 Aug 2014 Atlanta, GA. United States.A method to select IT service management processes for improvement
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2014. "A method to select IT service management processes for improvement." JITTA: an information systems journal. 15 (3), pp. 31-56.IT service management: a cross-national study of ITIL adoption
Marrone, Mauricio, Gacenga, Francis, Cater-Steel, Aileen and Kolbe, Lutz. 2014. "IT service management: a cross-national study of ITIL adoption." Communications of the Association for Information Systems. 34 (1), pp. 865-892. https://doi.org/10.17705/1cais.03449Reducing corruption through e-procurement
Neupane, Arjun, Soar, Jeffrey, Vaidya, Krishor and Yong, Jianming. 2014. "Reducing corruption through e-procurement." 2013 Annual Statistical Report on United Nations Procurement - Supplement.Human-centred ehealth: current opportunities, challenges and the way forward for China
Su, Ying, Talburt, John and Soar, Jeffrey. 2011. "Human-centred ehealth: current opportunities, challenges and the way forward for China." Novillo-Ortiz, David and Jadad, Alejandro R. (ed.) 8th eHealth High Level Conference: eHealth for Sustainable Healthcare: Global Changes Through Local Actions Global People-centred eHealth Innovation Forum. Barcelona, Spain 15 - 18 Mar 2010 London, United Kingdom.Measuring IT service quality: evaluation of IT service quality measurement framework in industry
Cater-Steel, Aileen and Lepmets, Marion. 2014. "Measuring IT service quality: evaluation of IT service quality measurement framework in industry." Journal of Service Science Research. 6 (1), pp. 125-147. https://doi.org/10.1007/s12927-014-0005-5Smart tools for IT service management: a review of two decision support system projects
Valverde, Raul, Cater-Steel, Aileen, Shrestha, Anup and Toleman, Mark. 2014. "Smart tools for IT service management: a review of two decision support system projects." Sharda, Ramesh and Sagarnaga, Jose (ed.) 4th International Conference on Engaged Management Scholarship (EDBA 2014): Bridging. Tulsa, United States 11 - 14 Sep 2014 Tulsa, OK. United States. https://doi.org/10.2139/ssrn.2553012A past to present journey: a critical analysis of the Chief Information Officer role
Al-Taie, Moyassar, Lane, Michael and Cater-Steel, Aileen. 2015. "A past to present journey: a critical analysis of the Chief Information Officer role." Wadhwa, Manish and Harper, Alan (ed.) Technology, innovation and enterprise transformation. Hershey PA, USA. IGI Global. pp. 180-206What the future holds for social media data analysis
Wlodarczak, P., Soar, J. and Ally, M.. 2015. "What the future holds for social media data analysis." International Journal of Computer, Information, Systems and Control Engineering. 9 (1), pp. 16-19.Impact of Cloud computing technology on e-government
Ali, Omar, Soar, Jeffrey and Yong, Jianming. 2014. "Impact of Cloud computing technology on e-government." Dregvaite, Giedre and Damasevicius, Robertas (ed.) 20th International Conference on Information and Software Technologies (ICIST 2014). Druskininkai, Lithuania 09 - 10 Oct 2014 Heidelberg, Germany. https://doi.org/10.1007/978-3-319-11958-8_22Challenges and issues within Cloud computing technology
Ali, Omar and Soar, Jeffrey. 2014. "Challenges and issues within Cloud computing technology." Zimmermann, Wolf, Lee, Yong Woo and Reich, Christoph (ed.) 5th International Conference on Cloud Computing, GRIDs, and Virtualization (IARIA 2014). Venice, Italy 25 - 29 May 2014 Wilmington, DE. United States. https://doi.org/10.13140/2.1.3210.3369Preparedness for e-health in developing countries: the case of Ghana
Yusif, Salifu and Soar, Jeffrey. 2014. "Preparedness for e-health in developing countries: the case of Ghana." Journal of Health Informatics in Developing Countries. 8 (2), pp. 18-36.Concerns of ageing and interest in assistive technologies: convenience sampling of attendees at an aged care technology exhibition in China
Soar, Jeffrey and Su, Ying. 2014. "Concerns of ageing and interest in assistive technologies: convenience sampling of attendees at an aged care technology exhibition in China." Liu, Kecheng, Gulliver, Stephen R., Li, Weizi and Yu, Changrui (ed.) 15th IFIP WG 8.1 International Conference on Informatics and Semiotics in Organisations (ICISO 2014): Service Science and Knowledge Innovation. Shanghai, China 23 - 24 May 2014 New York, NY. United States. https://doi.org/10.1007/978-3-642-55355-4_43A Cynefin based approach to process model tailoring and goal alignment
Lepmets, Marion, O'Connor, Rory V., Cater-Steel, Aileen, Mesquida, Antoni Lluis and McBride, Tom. 2014. "A Cynefin based approach to process model tailoring and goal alignment." da Silva, Alberto Rodrigues, Machado, Ricardo J., Brito, Miguel A. and Silva, Antonio Rito (ed.) 9th International Conference on the Quality of Information and Communications Technology (QUATIC 2014). Guimaraes, Portugal 23 - 26 Sep 2014 Piscataway, NJ. United States. https://doi.org/10.1109/QUATIC.2014.30Prudential risk management of IT sourcing strategies: a case study of an Australian bank
Strong, Brian, Cater-Steel, Aileen and Lane, Michael. 2014. "Prudential risk management of IT sourcing strategies: a case study of an Australian bank." 20th Americas Conference on Information Systems (AMCIS 2014): Smart Sustainability: The Information Systems Opportunity. Savannah, United States 07 - 09 Aug 2014 Atlanta, GA. United States.Uptake of telehealth services funded by Medicare in Australia
Wade, Victoria, Soar, Jeffrey and Gray, Len. 2014. "Uptake of telehealth services funded by Medicare in Australia." Australian Health Review. 38 (5), pp. 528-532. https://doi.org/10.1071/AH14090Development and evaluation of a software-mediated process assessment approach in IT service management
Shrestha, Anup. 2015. Development and evaluation of a software-mediated process assessment approach in IT service management. PhD Thesis Doctor of Philosophy. University of Southern Queensland.Willingness to adopt e-procurement to reduce corruption: results of the PLS path modeling
Neupane, Arjun, Soar, Jeffrey, Vaidya, Kishor and Yong, Jianming. 2014. "Willingness to adopt e-procurement to reduce corruption: results of the PLS path modeling." Transforming Government: People, Process and Policy. 8 (4), pp. 500-520. https://doi.org/10.1108/TG-03-2014-0007The potential for ICT tools to promote public participation in fighting corruption
Neupane, Arjun, Soar, Jeffrey, Vaidya, Kishor and Aryal, Sunil. 2014. "The potential for ICT tools to promote public participation in fighting corruption." Akrivopoulou, Christina M. and Garipidis, N. (ed.) Human rights and the impact of ICT in the public sphere: participation, democracy, and political autonomy. Hershey, PA. United States. IGI Global. pp. 175-191Aged care informatics: exploring the role of information, knowledge and aged care management
Hume, Margee, Soar, Jeffrey, Whitty, S. Jonathan, Hume, Craig, El Sayed, Faeka and Johnston, Paul. 2014. "Aged care informatics: exploring the role of information, knowledge and aged care management." International Journal of Enterprise Information Systems. 10 (2), pp. 1-20. https://doi.org/10.4018/ijeis.2014040101Access control management for e-healthcare in cloud environment
Sun, Lili, Yong, Jianming and Soar, Jeffrey. 2014. "Access control management for e-healthcare in cloud environment." EAI Endorsed Transactions on Scalable Information Systems. 1 (2), pp. 1-11. https://doi.org/10.4108/sis.1.2.e3An empirical evaluation of the potential of public e-procurement to reduce corruption
Neupane, Arjun, Soar, Jeffrey and Vaidya, Kishor. 2014. "An empirical evaluation of the potential of public e-procurement to reduce corruption." Australasian Journal of Information Systems. 18 (2), pp. 21-44.SIMS: Self-adaptive Intelligent Monitoring System for supporting home-based heart failure patients
Wang, Hua, Zhang, Ji, Soar, Jeffrey, Tao, Xiaohui and Huang, Wei. 2013. "SIMS: Self-adaptive Intelligent Monitoring System for supporting home-based heart failure patients." Biswas, Jit, Kobayashi, Hisato, Wong, Lawrence, Abdulrazak, Bessam and Mokhtari, Mounir (ed.) 11th International Conference on Smart Homes and Health Telematics (ICOST 2013): Inclusive Society: Health and Wellbeing in Ageing-Friendly Community: eHealth, Telemedicine, Chronic Disease Management and Care at Home. Singapore 19 - 21 Jun 2013 Heidelberg, Germany. Springer. https://doi.org/10.1007/978-3-642-39470-6_43A tool for IT service management process assessment for process improvement
Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee, Toleman, Mark and Rout, Terry. 2013. "A tool for IT service management process assessment for process improvement." Heidrich, Jens, Oivo, Markku, Jedlitschka, Andreas and Baldassarre, Marie Teresa (ed.) 14th International Conference on Product-Focused Software Process Improvement (PROFES 2013). Paphos, Cyprus 12 - 14 Jun 2013 Berlin, Germany. Springer. https://doi.org/10.1007/978-3-642-39259-7_27The evaluation of the IT service quality measurement framework in industry
Lepmets, Marion, Mesquida, Antoni Lluis, Cater-Steel, Aileen, Mas, Antonia and Ras, Eric. 2014. "The evaluation of the IT service quality measurement framework in industry." Global Journal of Flexible Systems Management. 15 (1), pp. 39-57. https://doi.org/10.1007/s40171-013-0052-7The relationship between organisational strategic IT vision and CIO roles: one size does not fit all
Al-Taie, Moyassar, Lane, Michael and Cater-Steel, Aileen. 2014. "The relationship between organisational strategic IT vision and CIO roles: one size does not fit all." Australasian Journal of Information Systems. 18 (2), pp. 59-89.ITSM process assessments using ISO/IEC 15504 for CSI
Shrestha, Anup, Collins, Paul and Cater-Steel, Aileen. 2013. "ITSM process assessments using ISO/IEC 15504 for CSI." Informed Intelligence: ITSMF Australia Bulletin.Lean thinking in dementia care through smart assistive technology: an evaluation
Yuginovich, Trudy and Soar, Jeffrey. 2014. "Lean thinking in dementia care through smart assistive technology: an evaluation." Wickramasinghe, N., Al-Hakim, L., Gonzalez, C. and Tan, J. (ed.) Lean thinking for healthcare. New York, NY. United States. Springer. pp. 143-167Adapted lean thinking for healthcare services: an empirical study in the traditional Chinese hospital
Su, Ying, Soar, Jeffrey, Shen, Ningqiao and Al-Hakim, Latif. 2014. "Adapted lean thinking for healthcare services: an empirical study in the traditional Chinese hospital." Wickramasinghe, N., Al-Hakim, L., Gonzalez, C. and Tan, J. (ed.) Lean thinking for healthcare. New York, NY. United States. Springer. pp. 115-142Efficient intrusion detection scheme based on SVM
Zhou, Guangping and Shrestha, Anup. 2013. "Efficient intrusion detection scheme based on SVM." Journal of Networks. 8 (9), pp. 2128-2134. https://doi.org/10.4304/jnw.8.9.2128-2134Anti-corruption capabilities of public e-procurement technologies: principal-agent theory
Neupane, Arjun, Soar, Jeffrey and Vaidya, Kishor. 2014. "Anti-corruption capabilities of public e-procurement technologies: principal-agent theory." Bwalya, Kelvin Joseph (ed.) Technology development and platform enhancements for successful global e-government design. Hershey, PA. United States. IGI Global. pp. 185-203Aging issues and policies in Australia
Soar, Jeffrey. 2013. "Aging issues and policies in Australia." Li, Yushi (ed.) Global aging issues and policies: understanding the importance of comprehending and studying the aging process. Springfield, IL. United States. Charles C. Thomas Publisher Ltd. pp. 295-311A technology acceptance model for e-health services for the elderly population in China
Peng, Qiao, Hong, Su and Soar, Jeffrey. 2013. "A technology acceptance model for e-health services for the elderly population in China." Zhang, Zhenji, Zhang, Runtong and Zhang, Juliang (ed.) 2nd International Conference on Logistics, Informatics and Service Science (LISS 2012): New Challenges of Management Sciences under Low-Carbon Economy. Beijing, China 12 - 15 Jul 2012 Berlin, Germany. https://doi.org/10.1007/978-3-642-32054-5E-learning service delivery quality: a determinant of user satisfaction
Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2013. "E-learning service delivery quality: a determinant of user satisfaction." Kats, Yefim (ed.) Learning management systems and instructional design: best practices in online education. Hershey, PA. United States. IGI Global. pp. 89-127Exploring the impact of IT service management process improvement initiatives: a case study approach
Jantti, Marko, Rout, Terry, Wen, Lian, Heikkinen, Sanna and Cater-Steel, Aileen. 2013. "Exploring the impact of IT service management process improvement initiatives: a case study approach." Woronowicz, Tanja, Rout, Terry, O'Connor, Rory and Dorling, Alec (ed.) 13th International Conference on Software Process Improvement and Capability Determination (SPICE 2013). Bremen, Germany 04 - 06 Jun 2013 Berlin, Germany. https://doi.org/10.1007/978-3-642-38833-0_16The role of IT service management in green IT
Cater-Steel, Aileen and Tan, Wui-gee. 2010. "The role of IT service management in green IT." ITSMF Bulletin: Informed Intelligence.Assistive technology: ready, steady, go
Soar, Jeffrey. 2013. "Assistive technology: ready, steady, go." Australian Journal of Dementia Care. 2 (1), pp. 22-23.Sustainability of health information systems in developing countries: the case of Fiji
Soar, Jeffrey, Gow, Jeff and Caniogo, Vili. 2012. "Sustainability of health information systems in developing countries: the case of Fiji." Health Information Management Journal. 41 (3), pp. 13-19. https://doi.org/10.1177/183335831204100302Utilizing interactive multimedia for the empowerment of aboriginal health workers
El Sayed, Faeka, Soar, Jeffrey and Wang, Zoe. 2012. "Utilizing interactive multimedia for the empowerment of aboriginal health workers." Su, Ying (ed.) 7th International Conference on Cooperation and Promotion of Information Resources in Science and Technology (COINFO 2012): Information Sharing in the Cloud. Nanjing, China 23 - 25 Nov 2012 Beijing, China.Impact analysis of smart assistive technologies for people with dementia
Yuginovich, Trudy, Soar, Jeffrey and Su, Ying. 2012. "Impact analysis of smart assistive technologies for people with dementia." Su, Ying (ed.) 7th International Conference on Cooperation and Promotion of Information Resources in Science and Technology (COINFO 2012): Information Sharing in the Cloud. Nanjing, China 23 - 25 Nov 2012 Beijing, China.A model for security and privacy in e-health
Wang, Peishun and Soar, Jeffrey. 2012. "A model for security and privacy in e-health." Su, Ying (ed.) 7th International Conference on Cooperation and Promotion of Information Resources in Science and Technology (COINFO 2012): Information Sharing in the Cloud. Nanjing, China 23 - 25 Nov 2012 Irvine, CA. United States.Social ITSM - challenges and benefits
Shrestha, Anup. 2012. "Social ITSM - challenges and benefits." At Your Service. 2 (3), pp. 3-7.Social ITSM: exploring challenges and benefits
Shrestha, Anup. 2012. "Social ITSM: exploring challenges and benefits." ITSMF Bulletin: Informed Intelligence.Key factors for the development of a culturally appropriate interactive multimedia informative program for aboriginal health workers
El Sayed, Faeka, Soar, Jeffrey and Wang, Zoe. 2012. "Key factors for the development of a culturally appropriate interactive multimedia informative program for aboriginal health workers." The Australian Journal of Indigenous Education. 41 (2), pp. 162-172. https://doi.org/10.1017/jie.2012.19IT infrastructure and its role in the success of e-learning systems: measurement and causal models
Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2012. "IT infrastructure and its role in the success of e-learning systems: measurement and causal models." Fonseca, Benjamin (ed.) 18th Conference of the European University Information Systems: A 360 Degree Perspective on IT/IS in Higher Education (EUNIS 2012). Vila Real, Portugal 20 - 22 Jun 2012 Vila Real, Portugal.IT infrastructure services as a requirement for e-learning system success
Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2013. "IT infrastructure services as a requirement for e-learning system success." Computers and Education. 69, pp. 431-451. https://doi.org/10.1016/j.compedu.2013.07.035The effect of service delivery quality on customer value of e-learning systems
Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2012. "The effect of service delivery quality on customer value of e-learning systems." Rocha, Alvaro, Calvo-Manzano, Jose, Reis, Luis Paulo and Cota, Manuel Perez (ed.) 7th Iberian Conference on Information Systems and Technologies (CISTI 2012). Madrid, Spain 20 - 23 Jun 2012 Portugal.A model to select processes for IT service management improvement
Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2012. "A model to select processes for IT service management improvement." Lamp, John (ed.) 23rd Australasian Conference on Information Systems (ACIS 2012). Geelong, Australia 03 - 05 Dec 2012 Geelong, Australia.Purpose based access control for privacy protection in e-healthcare services
Sun, Lili, Wang, Hua, Soar, Jeffrey and Rong, Chunming. 2012. "Purpose based access control for privacy protection in e-healthcare services." Journal of Software. 7 (11), pp. 2443-2449. https://doi.org/10.4304/jsw.7.11.2443-2449A proposal and evaluation of a design method in design science research
Gacenga, Francis, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2012. "A proposal and evaluation of a design method in design science research." Electronic Journal of Business Research Methods. 10 (2), pp. 89-100.Consumer-centred ehealth: challenges and opportunities for China
Su, Ying, Soar, Jeffrey, Talburt, John and Jadad, Alejandro R.. 2012. "Consumer-centred ehealth: challenges and opportunities for China." Advanced Science Letters. 7, pp. 257-260. https://doi.org/10.1166/asl.2012.2073Towards an improved IT service desk system and processes: a case study
Jäntti, Marko, Cater-Steel, Aileen and Shrestha, Anup. 2012. "Towards an improved IT service desk system and processes: a case study." International Journal on Advances in Systems and Measurements. 5 (3 & 4), pp. 203-215.Identifying the determinants of e-learning service delivery quality
Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2012. "Identifying the determinants of e-learning service delivery quality." Lamp, John (ed.) 23rd Australasian Conference on Information Systems (ACIS 2012). Geelong, Australia 03 - 05 Dec 2012 Geelong, Australia.Impact analysis of assessment, consultation and education services to support the adoption of smart home technologies, innovations for chronic disease prevention and solutions for independent living
Barrientos, James, Soar, Jeffrey and Su, Ying. 2012. "Impact analysis of assessment, consultation and education services to support the adoption of smart home technologies, innovations for chronic disease prevention and solutions for independent living." Donnelly, Mark, Nugent, Chris, Paggetti, Cristiano and Mokhtari, Mounir (ed.) 10th International Conference on Smart Homes and Health Telematics: Impact Analysis of Solutions for Chronic Disease Prevention and Management (ICOST 2012). Artimino, Italy 12 - 15 Jun 2012 Berlin, Germany. Springer. https://doi.org/10.1007/978-3-642-30779-9_3Evaluating the anti-corruption capabilities of public e-procurement in a developing country
Neupane, Arjun, Soar, Jeffrey and Vaidya, Kishor. 2012. "Evaluating the anti-corruption capabilities of public e-procurement in a developing country." The Electronic Journal of Information Systems in Developing Countries. 55 (2), pp. 1-17.The potential of e-procurement technology for reducing corruption
Neupane, Arjun, Soar, Jeffrey and Vaidya, Kishor. 2012. "The potential of e-procurement technology for reducing corruption." International Journal of Information Technology and Management. 11 (4), pp. 273-287. https://doi.org/10.1504/IJITM.2012.049997Role of public e-procurement technology to reduce corruption in government procurement
Neupane, Arjun, Soar, Jeffrey, Vaidya, Kishor and Yong, Jianming. 2012. "Role of public e-procurement technology to reduce corruption in government procurement." 5th International Public Procurement Conference (IPPC5). Seattle, United States 17 - 19 Aug 2012 United States.Perceived benefits related to anti-corruption from e-tendering system in Nepal
Neupane, Arjun, Soar, Jeffrey and Vaidya, Kishor. 2012. "Perceived benefits related to anti-corruption from e-tendering system in Nepal." Asian Journal of Information Technology. 11 (1), pp. 22-29. https://doi.org/10.3923/ajit.2012.22.29Extending the IT service quality measurement framework through a systematic literature review
Lepmets, Marion, Cater-Steel, Aileen, Gacenga, Francis and Ras, Eric. 2012. "Extending the IT service quality measurement framework through a systematic literature review." Journal of Service Science Research. 4 (1), pp. 7-47. https://doi.org/10.1007/s12927-012-0001-6
IT service management: towards a contingency theory of performance measurement
Gacenga, Francis, Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2011. "IT service management: towards a contingency theory of performance measurement." 32nd International Conference on Information Systems (ICIS 2011). Shanghai, China 04 - 07 Dec 2011 Atlanta, GA. United States.Queensland Smart Home initiatives homecare telemedicine
Croll, Peter and Soar, Jeffrey. 2007. "Queensland Smart Home initiatives homecare telemedicine." 3rd National Conference of the Telemedicine Society of India. Chennai, India 02 - 03 Nov 2007Ageing, chronic disease, technology and smart homes: an Australian perspective
Soar, Jeffrey. 2011. "Ageing, chronic disease, technology and smart homes: an Australian perspective." Clinical technologies: concepts, methodologies, tools and applications. Hershey, PA. United States. IGI Global. pp. 1539-1553Development of an interactive multimedia health informatics CD-ROM for aboriginal health workers. Case study: tuberculosis (TB)
El Sayed, Faeka, Soar, Jeffrey and Wang, Zoe. 2011. "Development of an interactive multimedia health informatics CD-ROM for aboriginal health workers. Case study: tuberculosis (TB)." Aboriginal and Islander Health Worker Journal. 35 (6), pp. 17-26.Assimilation of inter-organizational information systems: insights from change resistance theory in context of public electronic procurement
Vaidya, Kishor, Campbell, John, Soar, Jeffrey and Gardner, Scott. 2011. "Assimilation of inter-organizational information systems: insights from change resistance theory in context of public electronic procurement." Vaidya, Kishor (ed.) Inter-organizational information systems and business management: theories for researchers. Hershey, PA. United States. IGI Global. pp. 18-32A novel image compressive sensing method based on complex measurements
Ramesh Kumar, Nandini, Xiang, Wei and Soar, Jeffrey. 2011. "A novel image compressive sensing method based on complex measurements." 2011 International Conference on Digital Image Computing: Techniques and Application (DICTA 2011). Noosa, Australia 06 - 08 Dec 2011 Los Alamitos, CA. United States. https://doi.org/10.1109/DICTA.2011.36A model to measure e-learning systems success
Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2012. "A model to measure e-learning systems success." Belkhamza, Zakariya and Wafa, Syed Azizi (ed.) Measuring organizational information systems success: new technologies and practices. Hershey, PA, USA. IGI Global. pp. 293-317Measuring the performance of IT service management
Gacenga, Francis, Cater-Steel, Aileen and Toleman, Mark. 2011. "Measuring the performance of IT service management." Communications of Global Information Technology (COGIT). 3 (2011), pp. 13-24.Measuring IT service management performance: a model development
Gacenga, Francis, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2012. "Measuring IT service management performance: a model development." Belkhamza, Zakariya and Wafa, Syed Azizi (ed.) Measuring organizational information systems success: new technologies and practices. Hershey, PA. United States. IGI Global. pp. 102-119itSMF Australia 2011 Conference: Summary Report of ITSM Standards and Frameworks Survey
Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2011. itSMF Australia 2011 Conference: Summary Report of ITSM Standards and Frameworks Survey. Toowoomba, Australia. University of Southern Queensland.Leadership of not-for-profit organizations in the aged and community care sector in Australia
Sankaran, Shankar, Cartwright, Colleen, Kelly, Jacqueline, Shaw, Kelly and Soar, Jeffrey. 2010. "Leadership of not-for-profit organizations in the aged and community care sector in Australia." 54th Annual Meeting of the ISSS. Waterloo, Canada 18 - 23 Jul 2010 Hull, UK.Insights into intelligent parking technology adoption
Bilodeau, Victor, Cater-Steel, Aileen and Soar, Jeffrey. 2011. "Insights into intelligent parking technology adoption." Su, Ying and Al-Hakim, Latif (ed.) COINFO 2011: 6th International Conference on Cooperation and Promotion of Information Resources in Science and Technology: Coordinative Innovation and Open Sharing. Hangzhou, China 12 - 14 Nov 2011 Irvine, CA, United States.A model for regional innovation and information sharing to reduce falls amongst the elderly through intelligent technologies
Soar, Jeffrey, Wang, Hua and Su, Ying. 2011. "A model for regional innovation and information sharing to reduce falls amongst the elderly through intelligent technologies." Su, Ying and Al-Hakim, Latif (ed.) COINFO 2011: 6th International Conference on Cooperation and Promotion of Information Resources in Science and Technology: Coordinative Innovation and Open Sharing. Hangzhou, China 12 - 14 Nov 2011 Irvine, CA, United States.Methods to evaluate health information systems
Yu, Ping, Yu, Hui and Soar, Jeffrey. 2011. "Methods to evaluate health information systems." Journal of Medical Informatics. 32 (2), pp. 15-21.Building an information quality lab on e-health in the rural areas for healthcare education
Su, Ying and Soar, Jeffrey. 2010. "Building an information quality lab on e-health in the rural areas for healthcare education." Tan, Honghua (ed.) EDT 2010: International Conference on E-Health Networking, Digital Ecosystems and Technologies. Shenzhen, China 17 - 18 Apr 2010 Piscataway, NJ. United States. https://doi.org/10.1109/EDT.2010.5496355A case study of an ambient living and wellness management health care model in Australia
Soar, Jeffrey, Livingstone, Anne and Wang, Szu-Yao. 2009. "A case study of an ambient living and wellness management health care model in Australia." ICOST 2009: 7th International Conference on Smart Homes and Health Telematics: Ambient Assistive Health and Wellness Management in the Heart of the City. Tours, France 01 - 03 Jul 2009 Germany. Springer. https://doi.org/10.1007/978-3-642-02868-7_7Important themes in postgraduate research supervision and examination for communities of practice
Symonds, Judith and Cater-Steel, Aileen. 2009. "Important themes in postgraduate research supervision and examination for communities of practice." Scheepers, Helana and Davern, Michael (ed.) 20th Australasian Conference on Information Systems (ACIS 2009). Melbourne, Australia 02 - 04 Dec 2009 Melbourne, Australia.Using institutionalism as a lens to examine ITIL adoption and diffusion
Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2009. "Using institutionalism as a lens to examine ITIL adoption and diffusion." Scheepers, Helana and Davern, Michael (ed.) 20th Australasian Conference on Information Systems (ACIS 2009). Melbourne, Australia 02 - 04 Dec 2009 Melbourne, Australia.Assistive technologies for the frail elderly, chronic illness sufferers and people with disabilities - a case study of the development of a Smart Home
Soar, Jeffrey and Croll, Peter. 2007. "Assistive technologies for the frail elderly, chronic illness sufferers and people with disabilities - a case study of the development of a Smart Home." Toleman, Mark, Cater-Steel, Aileen and Roberts, Dave (ed.) 18th Australasian Conference on Information Systems (ACIS 2007). Toowoomba, Australia 05 - 07 Dec 2007 Toowoomba, Australia.Nurses' confidence and experience in using information technology
Eley, Robert, Fallon, Tony, Soar, Jeffrey, Buikstra, Elizabeth and Hegney, Desley. 2008. "Nurses' confidence and experience in using information technology." Australian Journal of Advanced Nursing. 25 (3), pp. 23-35.Implementing centralised IT service management: drawing lessons from the public sector
Tan, Wui-Gee, Cater-Steel, Aileen, Toleman, Mark and Seaniger, Rachel. 2007. "Implementing centralised IT service management: drawing lessons from the public sector." Toleman, Mark, Cater-Steel, Aileen and Roberts, Dave (ed.) 18th Australasian Conference on Information Systems (ACIS 2007). Toowoomba, Australia 05 - 07 Dec 2007 Toowoomba, Australia.SME adoption of e-Commerce in the Central Okanagan region of Canada
Sparling, Lynn, Cater-Steel, Aileen and Toleman, Mark. 2007. "SME adoption of e-Commerce in the Central Okanagan region of Canada." Toleman, Mark, Cater-Steel, Aileen and Roberts, Dave (ed.) 18th Australasian Conference on Information Systems (ACIS 2007). Toowoomba, Australia 05 - 07 Dec 2007 Toowoomba, Australia.A web site sophistication model based on value-added technology solutions and services
Ally, Mustafa, Cater-Steel, Aileen and Toleman, Mark. 2007. "A web site sophistication model based on value-added technology solutions and services." Toleman, Mark, Cater-Steel, Aileen and Roberts, Dave (ed.) 18th Australasian Conference on Information Systems (ACIS 2007). Toowoomba, Australia 05 - 07 Dec 2007 Toowoomba, Australia.Aged-care - privacy and security of the Smart Home
Soar, Jeffrey. 2006. "Aged-care - privacy and security of the Smart Home." Croll, Peter (ed.) e-PASS, National e-Health Privacy and Security Symposium. Brisbane, Australia 24 - 26 Oct 2006 Brisbane, Australia.Supporting indigenous sexual and reproductive health via the internet
Soar, Jeffrey and Yuginovich, Trudy. 2006. "Supporting indigenous sexual and reproductive health via the internet." IPSI Bgd Transactions on Advanced Research. 2 (2), pp. 10-14.IT without tears
Soar, Jeffrey. 2007. "IT without tears." National Healthcare Journal.Short and long-term impacts of SPI in small software firms
Cater-Steel, Aileen, Rout, Terry and Toleman, Mark. 2006. "Short and long-term impacts of SPI in small software firms." Spencer, S. and Jenkins, A. (ed.) 17th Australasian Conference on Information Systems (ACIS 2006). Adelaide, Australia 06 - 08 Dec 2006 Australia.Transforming IT service management - the ITIL impact
Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2006. "Transforming IT service management - the ITIL impact." Spencer, S. and Jenkins, A. (ed.) 17th Australasian Conference on Information Systems (ACIS 2006). Adelaide, Australia 06 - 08 Dec 2006 Australia.Factors influencing the decisions of SMEs to purchase software package upgrades
Roberts, Dave, Cater-Steel, Aileen and Toleman, Mark. 2006. "Factors influencing the decisions of SMEs to purchase software package upgrades." Spencer, S. and Jenkins, A. (ed.) 17th Australasian Conference on Information Systems (ACIS 2006). Adelaide, Australia 06 - 08 Dec 2006 Australia.Australian nurses access and attitudes to information technology - a national survey
Hegney, Desley, Eley, Robert, Buikstra, Elizabeth, Fallon, Anthony Bruce, Soar, Jeffrey and Gilmore, Victoria. 2006. "Australian nurses access and attitudes to information technology - a national survey." Park, H.-A., Murray, P. and Delaney, C. (ed.) 9th International Congress on Nursing Informatics (NI2006). Seoul, Korea 11 - 14 Jun 2006 Amsterdam, Netherlands.The impact of quality assurance certification on Australian software developers
Cater-Steel, Aileen and Fitzgerald, Edmond P.. 1996. "The impact of quality assurance certification on Australian software developers." 7th Australasian Conference on Information Systems (ACIS 1996). Hobart, Australia 1996 Hobart, Australia.System development in the new millennium: an Australian perspective on OO adoption
Low, Ee Kuan, Cavaye, Angele and Cater-Steel, Aileen. 2000. "System development in the new millennium: an Australian perspective on OO adoption." 11th Australasian Conference on Information Systems (ACIS 2000). Brisbane, Australia 06 - 08 Dec 2000 Brisbane, Australia.Resolving the troubled IT-business relationship from a cultural perspective
Cormack, Sandra, Cater-Steel, Aileen, Nord, Jeretta Horn and Nord, G. Daryl. 2001. "Resolving the troubled IT-business relationship from a cultural perspective." 12th Australasian Conference on Information Systems (ACIS 2001). Coffs Harbour, Australia 04 - 07 Dec 2001 Brisbane, Australia.Propeller heads - handle with care: improving the IT-business relationship through cultural awareness
Cormack, Sandra, Cater-Steel, Aileen, Nord, Jeretta Horn and Nord, G. Daryl. 2001. "Propeller heads - handle with care: improving the IT-business relationship through cultural awareness." BITWorld Conference 2001. Cairo, Egypt 04 - 06 Jun 2001 Kowloon, Hong Kong.Prescription to remedy the IT-business relationship
Cormack, Sandra and Cater-Steel, Aileen. 2003. "Prescription to remedy the IT-business relationship." Clarke, Steve, Coakes, Elayne, Gordon Hunter, M. and Wenn, Andrew (ed.) Socio-technical and human cognition elements of information systems. Hershey, PA, United States. IGI Global. pp. 181-202Reuse: can it deliver competitive performance?
Cater-Steel, Aileen and Ah-Fock, Stephano. 2000. "Reuse: can it deliver competitive performance?" 11th Australasian Conference on Information Systems (ACIS 2000). Brisbane, Australia 06 - 08 Dec 2000 Brisbane, Australia.Addressing the challenges of replications of surveys in software engineering research
Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2005. "Addressing the challenges of replications of surveys in software engineering research." Verner, Verner and Travassos, Guilherme Horta (ed.) ISESE 2005: on Empirical Software Engineering. Noosa Heads, Australia 17 - 18 Nov 2005 Red Hook, NY, USA. https://doi.org/10.1109/ISESE.2005.1541829SPI assessment retrospective: evaluating long-term benefits for small firms
Cater-Steel, Aileen and Rout, Terry. 2006. "SPI assessment retrospective: evaluating long-term benefits for small firms." 6th International SPICE Conference: Software Process Improvement and Capability Determination. Luxembourg 03 - 05 May 2006 Luxembourg.IT culture: its impact on communication and work relationships in business
Nord, Jeretta Horn, Nord, G. Daryl, Cormack, Sandra and Cater-Steel, Aileen. 2007. "IT culture: its impact on communication and work relationships in business ." International Journal of Intercultural Information Management. 1 (1), pp. 85-107. https://doi.org/10.1504/IJIIM.2007.014373e-Commerce definition dilemma
Cater-Steel, Aileen and Grist, Shelly. 2006. "e-Commerce definition dilemma." Marshall, Stewart, Taylor, Wal and Yu, Xinghuo (ed.) Encyclopedia of developing regional communities with information and communication technology. Hershey, PA, United States. IGI Global. pp. 152-158Implementing e-procurement initiatives: impact of organisational learning across the public sector
Soar, Jeffrey, Vaidya, Kishor, Riquelme, Hernan and Gao, Junbin. 2004. "Implementing e-procurement initiatives: impact of organisational learning across the public sector." 5th International Conference of the Continuous Innovation Network (CINet). Sydney, Australia 22 - 25 Sep 2004 Sydney.An analysis of the major issues for successful information technology transfer in Arab countries
Al-Mabrouk, Khalid and Soar, Jeffrey. 2009. "An analysis of the major issues for successful information technology transfer in Arab countries." Journal of Enterprise Information Management. 22 (5), pp. 504-522. https://doi.org/10.1108/17410390910993518Assistive technology: opportunities and implications
Horner, Barbara, Soar, Jeffrey and Koch, Bill. 2009. "Assistive technology: opportunities and implications." Nay, Rhonda and Garrett, Sally (ed.) Older people: issues and innovations in care, 3rd ed.. Sydney, Australia. Elsevier. pp. 391-412Cultural matter in the development of an interactive multimedia self-paced educational health program for aboriginal health workers
El Sayed, Faeka, Soar, Jeffrey and Wang, Zoe. 2011. "Cultural matter in the development of an interactive multimedia self-paced educational health program for aboriginal health workers." Aboriginal and Islander Health Worker Journal. 35 (4), pp. 12-18.Keeping score: measuring ITSM performance
Gacenga, Francis, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2011. "Keeping score: measuring ITSM performance." 14th National Conference of IT Service Management Forum (itSMF) Australia. Perth, Australia 17 - 19 Aug 2010 Melbourne, Australia.IT service management in the academic curriculum: comparing an Australian and German experience
Cater-Steel, Aileen, Zarnekow, Ruediger and Wulf, Jochen. 2011. "IT service management in the academic curriculum: comparing an Australian and German experience." Seddon, Peter and Gregor, Shirley (ed.) 15th Pacific Asia Conference on Information Systems (PACIS 2011): Quality Research in Pacific Asia. Brisbane, Australia 07 - 11 Jul 2011 Brisbane, Australia.Performance measurement of IT service management: a case study of an Australian university
Gacenga, Francis and Cater-Steel, Aileen. 2011. "Performance measurement of IT service management: a case study of an Australian university." Seddon, Peter and Gregor, Shirley (ed.) 15th Pacific Asia Conference on Information Systems (PACIS 2011): Quality Research in Pacific Asia. Brisbane, Australia 07 - 11 Jul 2011 Brisbane, Australia.Towards a framework and contingency theory for performance measurement: a mixed-method approach [Research in progress]
Gacenga, Francis, Cater-Steel, Aileen and Tan, Wui-Gee. 2011. "Towards a framework and contingency theory for performance measurement: a mixed-method approach [Research in progress]." Seddon, Peter and Gregor, Shirley (ed.) 15th Pacific Asia Conference on Information Systems (PACIS 2011): Quality Research in Pacific Asia. Brisbane, Australia 07 - 11 Jul 2011 Brisbane, Australia.Embedding IT service management in the academic curriculum: a cross-national comparison
Cater-Steel, Aileen, Hine, Michael J. and Grant, Gerald. 2010. "Embedding IT service management in the academic curriculum: a cross-national comparison." Journal of Global Information Technology Management. 13 (4), pp. 64-92. https://doi.org/10.1080/1097198X.2010.10856526Integration of VSAT with WiMAX technology for E-health in Chinese rural areas
Su, Ying and Soar, Jeffrey. 2010. "Integration of VSAT with WiMAX technology for E-health in Chinese rural areas." Luo, Qi and Chao-Lin, Kuo (ed.) 3CA 2010: International Symposium on Computer, Communication, Control and Automation. Tainan, Taiwan 05 - 07 May 2010 Piscataway, NJ. United States. https://doi.org/10.1109/3CA.2010.5533764The status of training and education in information and communication technology of Chinese nurses: a hospital survey
Su, Ying and Soar, Jeffrey. 2010. "The status of training and education in information and communication technology of Chinese nurses: a hospital survey." Chen, Jian (ed.) ICSSSM 2010: 7th International Conference on Service Systems and Service Management. Tokyo, Japan 28 - 30 Jun 2010 Tokyo, Japan. https://doi.org/10.1109/ICSSSM.2010.5530182An International Analysis of IT Service Management Benefits and Performance Measurement
Gacenga, Francis, Cater-Steel, Aileen and Toleman, Mark. 2010. "An International Analysis of IT Service Management Benefits and Performance Measurement ." Journal of Global Information Technology Management. 13 (4), pp. 28-63. https://doi.org/10.1080/1097198X.2010.10856525A method for comparing traditional and component-based models in information systems re-engineering
Valverde, Raul, Toleman, Mark and Cater-Steel, Aileen. 2011. "A method for comparing traditional and component-based models in information systems re-engineering." Information Systems and e-Business Management. 9 (1), pp. 89-107. https://doi.org/10.1007/s10257-010-0139-zThe role of IT service management in green IT
Cater-Steel, Aileen and Tan, Wui-Gee. 2010. "The role of IT service management in green IT." Australasian Journal of Information Systems. 17 (1), pp. 107-125.itSMF Australia 2010 Conference: summary report of ITSM standards and frameworks survey
Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2011. itSMF Australia 2010 Conference: summary report of ITSM standards and frameworks survey. Toowoomba, Australia. University of Southern Queensland.Changing ICT for client/patient management and clinical information in residential and community aged care services in regional Australia: structured interviews with service managers
Soar, Jeffrey and Eley, Rob. 2010. "Changing ICT for client/patient management and clinical information in residential and community aged care services in regional Australia: structured interviews with service managers." Lee, Yeunsook, Bien, Z. Zenn, Mokhtari, Mounir, Kim, Jeong Tai, Park, Mignon, Kim, Jongbae, Lee, Heyoung and Khalil Ibrahim, Ismail (ed.) ICOST 2010: 8th International Conference on Smart Homes and Health Telematics: Aging Friendly Technology for Health and Independence. Seoul, South Korea 22 - 24 Jun 2010 Berlin / Heidelberg, Germany. Springer. https://doi.org/10.1007/978-3-642-13778-5_14Internet access in selected aged care services in rural and regional Queensland
Soar, Jeffrey. 2010. "Internet access in selected aged care services in rural and regional Queensland." Hansen, D. P., Schaper, L. K. and Rowlands, D. (ed.) 18th Annual Health Informatics Conference: Informing the Business of Healthcare (HIC 2010). Melbourne, Australia 24 - 26 Aug 2010 Melbourne, Australia.Supporting women in engineering, science and technology: the Go West Project
Cater-Steel, Aileen and McDonald, Jacquie. 2010. "Supporting women in engineering, science and technology: the Go West Project." Hudson, Peter, Chandra, Vinesh, King, Donna and Lee, Kar-Tin (ed.) 1st Science, Technology, Engineering and Mathematics in Education Conference (STEM 2010). Brisbane, Australia 26 - 27 Nov 2010 Brisbane, Australia.IT service personnel: changing the culture from technology to service
Cater-Steel, Aileen. 2011. "IT service personnel: changing the culture from technology to service." Wang, John (ed.) Information systems and new applications in the service sector: models and methods. Hershey, PA. United States. IGI Global. pp. 183-192Traditional and alternative internet payment systems: the merchant perspective
Ally, Mustafa, Toleman, Mark and Cater-Steel, Aileen. 2010. "Traditional and alternative internet payment systems: the merchant perspective." 5th International Conference on Qualitative Research in IT & IT in Qualitative Research: The Traditions and Innovations of Qualitative Approaches in ICT Research (QualIT 2010). Brisbane, Australia 29 - 30 Nov 2010 Australia.A Delphi study on issues for successful information technology transfer in the Arab world
Al-Mabrouk, Khalid and Soar, Jeffrey. 2009. "A Delphi study on issues for successful information technology transfer in the Arab world." The International Arab Journal of Information Technology. 6 (1), pp. 7-16.Human interface considerations for ambient assisted living systems
Soar, Jeffrey and Symonds, Judith. 2010. "Human interface considerations for ambient assisted living systems." Electronic Journal of Health Informatics. 5 (2), pp. 1-7.Delivering value through IT service management metrics
Gacenga, Francis and Cater-Steel, Aileen. 2010. "Delivering value through IT service management metrics." ITSMF Bulletin: Informed Intelligence. Summer, pp. 8-9.What's Your PMF challenge?
Gacenga, Francis and Cater-Steel, Aileen. 2010. "What's Your PMF challenge?" ITSMF Bulletin: Informed Intelligence. Winter, pp. 15-17.Developing a self-paced continuing training program for indigenous health workers - learning approach
El Sayed, Faeka, Soar, Jeffrey and Wang, Zoe. 2010. "Developing a self-paced continuing training program for indigenous health workers - learning approach." Aboriginal and Islander Health Worker Journal. 34 (4), pp. 28-31.Ageing, chronic disease, technology and smart homes: an Australian perspective
Soar, Jeffrey. 2011. "Ageing, chronic disease, technology and smart homes: an Australian perspective." Soar, Jeffrey, Swindell, Rick and Tsang, Philip (ed.) Intelligent technologies for bridging the grey digital divide. Hershey, PA, United States. IGI Global. pp. 15-29Go WEST - supporting women in engineering, science and technology: an Australian higher education case study
McDonald, Jacquelin, Loch, Birgit and Cater-Steel, Aileen. 2010. "Go WEST - supporting women in engineering, science and technology: an Australian higher education case study." Cater-Steel, Aileen and Cater, Emily (ed.) Women in engineering, science and technology: education and career challenges. Hershey, PA, United States. IGI Global. pp. 118-132Software process improvement: assessments for small software firms
Cater-Steel, Aileen. 2010. Software process improvement: assessments for small software firms. Saarbrucken, Germany. VDM Verlag Dr. Muller.Information systems at the University of Southern Queensland (USQ), 1st Australian/New Zealand ed.
Fryer, Maggie and Cater-Steel, Aileen. 2010. "Information systems at the University of Southern Queensland (USQ), 1st Australian/New Zealand ed." Baltzan, Paige, Phillips, Amy, Lynch, Kathy and Blakey, Peter (ed.) Business driven information systems. Sydney, Australia. McGraw-Hill Australia. pp. 239-241A Delphi examination of emerging issues for successful information technology transfer in North Africa a case of Libya
Al-Mabrouk, Khalid and Soar, Jeffrey. 2009. "A Delphi examination of emerging issues for successful information technology transfer in North Africa a case of Libya." African Journal of Business Management. 3 (3), pp. 107-114.The potential of information and communication technologies to support ageing and independent living
Soar, Jeffrey. 2010. "The potential of information and communication technologies to support ageing and independent living." Annals of Telecommunications. 65 (9-10), pp. 479-483. https://doi.org/10.1007/s12243-010-0167-1Adoption of e-commerce by Canadian SMEs: defining organizational, environmental and innovation characteristics
Sparling, Lynn, Cater-Steel, Aileen and Toleman, Mark. 2010. "Adoption of e-commerce by Canadian SMEs: defining organizational, environmental and innovation characteristics." Encyclopedia of e-business development and management in the global economy. Hershey, PA, United States. IGI Global. pp. 305-315IT service management standards: education challenges
Cater-Steel, Aileen and Toleman, Mark. 2010. "IT service management standards: education challenges." Jakobs, Kai (ed.) New applications in IT standards: developments and progress. Hershey, PA. United States. IGI Global. pp. 225-241The influence of B2B e-commerce on SMEs' performance and efficiency: a review of the literature
Al-Bakri, Anas, Cater-Steel, Aileen and Soar, Jeffrey. 2010. "The influence of B2B e-commerce on SMEs' performance and efficiency: a review of the literature." International Journal of Liability and Scientific Enquiry. 3 (3), pp. 213-224. https://doi.org/10.1504/IJLSE.2010.033356Women in engineering, science and technology: education and career challenges
Cater-Steel, Aileen and Cater, Emily. Cater-Steel, Aileen and Cater, Emily (ed.) 2010. Women in engineering, science and technology: education and career challenges. Hershey, PA, United States. IGI Global.Information for guided chronic disease self-management in community settings
Soar, Jeffrey and Wang, Szu-Yao. 2009. "Information for guided chronic disease self-management in community settings." Sintchenko, Vitali and Croll, Peter (ed.) Health Informatics Conference (HIC 2009): Frontiers of Health Informatics - Redefining Healthcare. Canberra, Australia 19 - 21 Aug 2009 Melbourne, Australia.itSMF Australia 2009 Conference: summary report of ITSM standards and frameworks survey
Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2009. itSMF Australia 2009 Conference: summary report of ITSM standards and frameworks survey. Toowoomba, Australia. University of Southern Queensland.Implementing IT service management: a case study focussing on critical success factors
Tan, Wui-Gee, Cater-Steel, Aileen and Toleman, Mark. 2009. "Implementing IT service management: a case study focussing on critical success factors." Journal of Computer Information Systems. 50 (2), pp. 1-12.A user centred approach to the analysis and design of a prototype electronic aged care resident information management system
Yu, P. and Soar, Jeffrey. 2003. "A user centred approach to the analysis and design of a prototype electronic aged care resident information management system." Coiera, Enrico, Chu, Stephen and Simpson, Carmel (ed.) Health Informatics Conference 2003 (HIC 2003). Darling Harbour, Australia Aug 2003 Brunswick East, Australia.The current status of health informatics higher education in China
Wu, M. X., Yu, P. and Soar, Jeffrey. 2003. "The current status of health informatics higher education in China." Health Informatics Journal. 9 (4), pp. 211-223.Developing China's health informatics program through integrating the developed country's experience
Wu, M. X., Yu, P. and Soar, Jeffrey. 2003. "Developing China's health informatics program through integrating the developed country's experience." 2nd Symposium of the Asian Medical Education Association: Asian Medical Education in the 21st Century. Shanghai, China 02 - 04 Nov 2003 Shanghai, China.Information management and communication technology for conflict prevention and peace
Soar, Jeffrey. 2008. "Information management and communication technology for conflict prevention and peace." Suder, Gabriele (ed.) International business under adversity - a role in corporate responsibility, conflict prevention and peace. USA. Edward Elgar Publishing. pp. 73-92Do rumours contribute to knowledge management - and will we ever know?
Brown, Martyn and Cater-Steel, Aileen. 2009. "Do rumours contribute to knowledge management - and will we ever know?" Poulymenakou, Angeliki, Pouloudi, Nancy and Pramatari, Katerina (ed.) MCIS 2009: 4th Mediterranean Conference on Information Systems. Athens, Greece 25 - 27 Sep 2009 Athens, Greece.Introduction to special issue [of Information Systems Management] on ICT governance, strategic alignment and service management
Cater-Steel, Aileen. 2009. "Introduction to special issue [of Information Systems Management] on ICT governance, strategic alignment and service management ." Information Systems Management. 26 (2), pp. 96-97. https://doi.org/10.1080/10580530902794752Justifications, strategies, and critical success factors in successful ITIL implementations in U.S. and Australian companies: an exploratory study
Pollard, Carol and Cater-Steel, Aileen. 2009. "Justifications, strategies, and critical success factors in successful ITIL implementations in U.S. and Australian companies: an exploratory study ." Information Systems Management. 26 (2), pp. 164-175. https://doi.org/10.1080/10580530902797540Developing research supervisors: breaking down internal barriers and drawing on resources from the Australasian academic community
Cater-Steel, Aileen and McDonald, Jacquie. 2009. "Developing research supervisors: breaking down internal barriers and drawing on resources from the Australasian academic community." iPED 2009: Researching Beyond Boundaries: Academic Communities Without Borders. Coventry, United Kingdom 14 - 15 Sep 2009 Newcastle upon Tyne, United Kingdom.IT service departments struggle to adopt a service-oriented philosophy
Cater-Steel, Aileen. 2010. "IT service departments struggle to adopt a service-oriented philosophy." St. Amant, Kirk (ed.) IT outsourcing: concepts, methodologies, tools, and applications. Hershey, PA, United States. IGI Global. pp. 1447-1455Brainmatics: can hand-held technologies ameliorate the early onset of dementia? - a model for a longitudinal investigation of prediagnosed but potentially susceptible dementia suffers
Livingstone, Anne, Soar, Jeffrey, Mula, Joseph M. and Wang, Szu-Yao. 2009. "Brainmatics: can hand-held technologies ameliorate the early onset of dementia? - a model for a longitudinal investigation of prediagnosed but potentially susceptible dementia suffers." 19th IAGG World Congress of Gerontology and Geriatrics. Paris, France 05 - 09 Jul 2009Preface [to Information systems research methods, epistemology, and applications]
Cater-Steel, Aileen and Al-Hakim, Latif. 2009. "Preface [to Information systems research methods, epistemology, and applications]." Cater-Steel, Aileen and Al-Hakim, Latif (ed.) Information systems research methods, epistemology, and applications. Hershey PA, USA. IGI Global. pp. xviii-xxivPreface [to Information technology governance and service management: frameworks and adaptations]
Cater-Steel, Aileen. 2009. "Preface [to Information technology governance and service management: frameworks and adaptations]." Cater-Steel, Aileen (ed.) Information technology governance and service management: frameworks and adaptations. Hershey PA, USA. IGI Global. pp. xvii-xxiiConnecting with the Y Generation: an analysis of factors associated with the academic performance of foundation IS students
Genrich, Rohan, Roberts, Dave, Cater-Steel, Aileen and Low, Ee Kuan. 2004. "Connecting with the Y Generation: an analysis of factors associated with the academic performance of foundation IS students." Cohen, Eli B. and Koźmińskiego, Wyższa (ed.) 2004 Informing Science + Information Technology Education Joint Conference (InSITE 2004). Rockhampton, Australia 25 - 28 Jun 2004 Santa Rosa, CA, United States.Design science: a case study in information systems re-engineering
Valverde, Raul, Toleman, Mark and Cater-Steel, Aileen. 2010. "Design science: a case study in information systems re-engineering." Hunter, M. Gordon (ed.) Strategic information systems: concepts, methodologies, tools, and applications. Hershey, PA. United States. IGI Global. pp. 490-503Foreword [to Business web strategy: design, alignment and application]
Cater-Steel, Aileen. 2009. "Foreword [to Business web strategy: design, alignment and application]." Al-Hakim, Latif and Memmola, Massimo (ed.) Business web strategy: design, alignment and application. Hershey PA, USA. IGI Global. pp. xvi-xviiitSMF Australia 2008 Conference: summary of ITSM standards and frameworks survey responses
Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2009. itSMF Australia 2008 Conference: summary of ITSM standards and frameworks survey responses. Toowoomba, Australia. University of Southern Queensland.Building a framework for understanding and improving information technology transfer process in the Arab countries
Al-Mabrouk, Khalid and Soar, Jeffrey. 2008. "Building a framework for understanding and improving information technology transfer process in the Arab countries." Soliman, Khalid (ed.) 9th IBIMA Conference: Information Management in Modern Organisations - Trends & Challenges. Marrakesh, Morocco 04 - 06 Jan 2008 Istanbul, Turkey.Issues for successful IT transfer in the Arab world: a multiple stakeholder perspective
Al-Mabrouk, Khalid and Soar, Jeffrey. 2008. "Issues for successful IT transfer in the Arab world: a multiple stakeholder perspective." Soliman, Khalid (ed.) 9th IBIMA Conference: Information Management in Modern Organisations - Trends & Challenges. Marrakesh, Morocco 04 - 06 Jan 2008 Marrakech, Morocco.Information management in healthcare all gaps and opportunities
Soar, Jeffrey. 2008. "Information management in healthcare all gaps and opportunities." Soliman, Khalid (ed.) 9th IBIMA Conference: Information Management in Modern Organisations - Trends & Challenges. Marrakesh, Morocco 04 - 06 Jan 2008IT service departments struggle to adopt a service-oriented philosophy
Cater-Steel, Aileen. 2009. "IT service departments struggle to adopt a service-oriented philosophy ." International Journal of Information Systems in the Service Sector. 1 (2), pp. 69-77.Education for IT service management standards
Cater-Steel, Aileen and Toleman, Mark. 2009. "Education for IT service management standards." Kelley, George (ed.) Selected readings on information technology management: contemporary issues. Hershey PA, USA. IGI Global. pp. 293-306Design science: a case study in information systems re-engineering
Valverde, Raul, Toleman, Mark and Cater-Steel, Aileen. 2009. "Design science: a case study in information systems re-engineering." Cater-Steel, Aileen and Al-Hakim, Latif (ed.) Information systems research methods, epistemology, and applications. Hershey PA, USA. IGI Global. pp. 210-222Hospital avoidance through to Smart Home environments – evaluation of two Australian projects
Soar, Jeffrey. 2007. "Hospital avoidance through to Smart Home environments – evaluation of two Australian projects." ITAC – Information Technology in Aged Care, conference and trade exhibition (2007). Melbourne, Australia 23 - 25 Jul 2007Conflicting views on ITIL implementation: managed as a project-or business as usual?
Cater-Steel, Aileen and Pollard, Carol. 2008. "Conflicting views on ITIL implementation: managed as a project-or business as usual?" 2008 Information Resources Management Association International Conference (IRMA 2008). Ontario, Canada 18 - 20 May 2008 Hershey, PA, United States.Measuring return on investment from implementing ITIL: a review of the literature
Tiong, Chee Ing, Cater-Steel, Aileen and Tan, Wui-Gee. 2009. "Measuring return on investment from implementing ITIL: a review of the literature." Cater-Steel, Aileen (ed.) Information technology governance and service management: frameworks and adaptations. Hershey PA, USA. IGI Global. pp. 408-422Improving ICT governance: a radical restructure using CobiT and ITIL
Toleman, Mark, Cater-Steel, Aileen, Kissell, Brian, Chown, Rob and Thompson, Michael. 2009. "Improving ICT governance: a radical restructure using CobiT and ITIL." Cater-Steel, Aileen (ed.) Information technology governance and service management: frameworks and adaptations. Hershey PA, USA. IGI Global. pp. 178-189An evaluation of the RAPID assessment-based process improvement method for small firms
Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2005. "An evaluation of the RAPID assessment-based process improvement method for small firms." Linkman, S. (ed.) 9th International Conference on Evaluation and Assessment in Software Engineering (EASE 2005). Keele, United Kingdom 11 - 13 Apr 2005 Keele, United Kingdom.Aged-care privacy and security for Smart Home in Australia
Soar, Jeffrey, Hamano, Tsuyoshi and Fujisawa, Yoshikazu. 2007. "Aged-care privacy and security for Smart Home in Australia." Niigata Journal of Health and Welfare. 6 (1), pp. 31-37.Enhancing healthcare through technology – reducing hospital admission and supporting care in smart home environments
Soar, Jeffrey. 2007. "Enhancing healthcare through technology – reducing hospital admission and supporting care in smart home environments ." Kwok, P. and Tsang, M. W. (ed.) 2007 International Conference on ICT in Teaching and Learning - Symposium on Enhancing Healthcare Education, Research & Practice Through Technology. Hong Kong, China 09 - 10 Jul 2007 Hong Kong.itSMF Australia 2007 Conference: summary of ITSM standards and frameworks survey responses
Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2008. itSMF Australia 2007 Conference: summary of ITSM standards and frameworks survey responses. Toowoomba, Australia. University of Southern Queensland.Nurses and information technology
Hegney, Desley, Buikstra, Elizabeth, Eley, Robert, Fallon, Anthony Bruce, Gilmore, Victoria and Soar, Jeffrey. 2007. Nurses and information technology. Canberra, Australia. Commonwealth of Australia.Human capital, innovation and the productive ageing: growth and senior aged health in the regional community through engaged higher education
Garlick, Steve and Soar, Jeffrey. 2007. "Human capital, innovation and the productive ageing: growth and senior aged health in the regional community through engaged higher education." 4th Annual AUCEA Conference. Alice Springs, Australia 02 - 04 Jul 2007 Kyneton, Vic, Australia.Human capital, innovation and the productive ageing: growth and senior aged health in the regional community through engaged higher education
Garlick, Steve and Soar, Jeffrey. 2007. "Human capital, innovation and the productive ageing: growth and senior aged health in the regional community through engaged higher education." Australasian Journal of University Community Engagement. 2 (1), pp. 46-55.Health and aged care enabled by information technology
Soar, Jeffrey and Seo, Youngjoon. 2007. "Health and aged care enabled by information technology." Annals of the New York Academy of Sciences. 1114 (1), pp. 154-161. https://doi.org/10.1196/annals.1396.040After the assessment: actions and reactions of 22 small Australian firms
Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2004. "After the assessment: actions and reactions of 22 small Australian firms." 4th International SPICE Conference on Process Assessment and Improvement—SPICE 2004. Lisbon, Portugal 28 - 29 Apr 2004 Lisbon, Portugal.SPI long term benefits: case studies of five small firms
Cater-Steel, Aileen and Rout, Terry. 2008. "SPI long term benefits: case studies of five small firms." Oktaba, Hanna and Piattini, Mario (ed.) Software process improvement for small and medium enterprises: techniques and case studies. Hershey, PA. United States. IGI Global. pp. 223-241Barriers to use of information and computer technology by Australia's nurses: a national survey
Eley, Robert, Fallon, Anthony Bruce, Soar, Jeffrey, Buikstra, Elizabeth and Hegney, Desley. 2009. "Barriers to use of information and computer technology by Australia's nurses: a national survey." Journal of Clinical Nursing. 18 (8), pp. 1151-1158. https://doi.org/10.1111/j.1365-2702.2008.02336.xThe status of training and education in information and computer technology of Australia's nurses: a national survey
Eley, Robert, Fallon, Tony, Soar, Jeffrey, Buikstra, Elizabeth and Hegney, Desley. 2008. "The status of training and education in information and computer technology of Australia's nurses: a national survey." Journal of Clinical Nursing. 17 (20), pp. 2758-2767. https://doi.org/10.1111/j.1365-2702.2008.02285.xIntegration of service management with CMMI ® and SPICE
Cater-Steel, Aileen. 2007. "Integration of service management with CMMI ® and SPICE ." 5th Annual SEPG Australia Conference. Gold Coast, Australia 28 - 31 Aug 2007 Gold Coast, Australia.The impact of national culture on software engineering practices
Cater-Steel, Aileen and Toleman, Mark. 2008. "The impact of national culture on software engineering practices." International Journal of Technology Policy and Management. 8 (1), pp. 76-90. https://doi.org/10.1504/IJTPM.2008.016182Quality assurance certification: adoption by Australian software developers and its association with capability maturity
Cater-Steel, Aileen P. and Fitzgerald, Edmond P.. 1997. "Quality assurance certification: adoption by Australian software developers and its association with capability maturity." Werner, B. (ed.) ICSC 1997: Asia-Pacific Software Engineering Conference and International Computer Science Conference. Hong Kong, China 02 - 05 Dec 1997 California, USA. https://doi.org/10.1109/APSEC.1997.640157ITIL adoption in Australia: 2 years of itSMFA surveys and case studies
Cater-Steel, Aileen. 2007. "ITIL adoption in Australia: 2 years of itSMFA surveys and case studies ." itSMF Australia 10th National Conference and Expo (2007). Melbourne, Australia 13 - 15 Aug 2007 Melbourne.itSMF Australia 2006 Conference: summary of ITIL adoption survey responses
Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2007. itSMF Australia 2006 Conference: summary of ITIL adoption survey responses. Toowoomba, Australia. University of Southern Queensland.itSMF Australia 2005 Conference: Summary of ITIL Adoption Survey Responses
Cater-Steel, Aileen and Tan, Wui-Gee. 2005. itSMF Australia 2005 Conference: Summary of ITIL Adoption Survey Responses. Toowoomba, Australia. University of Southern Queensland.The role of universities in IT service management education
Cater-Steel, Aileen and Toleman, Mark. 2007. "The role of universities in IT service management education." Tan, Felix B., Thong, James and Janczewski, Lech J. (ed.) 11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises (PACIS 2007). Auckland, New Zealand 03 - 06 Jul 2007 Auckland, NZ.Education for IT service management standards
Cater-Steel, Aileen and Toleman, Mark. 2007. "Education for IT service management standards." International Journal of IT Standards and Standardization Research. 5 (2), pp. 27-41.IT service management improvement - actor network perspective
Cater-Steel, A. and McBride, Neil. 2007. "IT service management improvement - actor network perspective." Osterle, Hubert, Schelo, Joachim and Winter, Robert (ed.) 15th European Conference on Information Systems: Relevant rigour - Rigorous relevance (ECIS 2007). St Gallen, Switzerland 07 - 09 Jun 2007 Switzerland.Reducing avoidable hospital admissions of the frail elderly using intelligent referrals
Soar, Jeffrey, Yuginovich, Trudy and Whittaker, Frank. 2007. "Reducing avoidable hospital admissions of the frail elderly using intelligent referrals." Electronic Journal of Health Informatics. 2 (1).Improving health and public safety through knowledge management
Soar, Jeffrey. 2004. "Improving health and public safety through knowledge management." Thailand International Conference on Knowledge Management (2004). Bangkok, Thailand 24 - 25 Nov 2004 Bangkok.Aged care in the future and baby boomers: shall the twain ever meet? - baby boomers and aged care
Fallon, Anthony Bruce, Price, Kay, Hegney, Desley, Abbey, Jennifer, Neville, Christine C., Oxlade, Deborah and Soar, Jeffrey. 2004. "Aged care in the future and baby boomers: shall the twain ever meet? - baby boomers and aged care." Conrick, Moya and Soar, Jeffrey (ed.) 1st Australian Aged and Community Care Informatics Conference (ACCIC'04). Brisbane, Australia 24 - 25 Aug 2004 Brunswick East, Australia.Potential applications of geospatial information systems for planning and managing aged care services in Australia
Bhaskaran, Sunil and Soar, Jeffrey. 2004. "Potential applications of geospatial information systems for planning and managing aged care services in Australia." Conrick, Moya and Soar, Jeffrey (ed.) 1st Australian Aged and Community Care Informatics Conference (ACCIC'04). Brisbane, Australia 24 - 25 Aug 2004 Brunswick East, Vic, Australia.Baby boomers in Queensland: where are they and where are they moving?
Liu, Yan and Soar, Jeffrey. 2005. "Baby boomers in Queensland: where are they and where are they moving?" Bellman, Chris, Cartwright, William and Shortis, Mark (ed.) 2005 Spatial Sciences Institute Biennial Conference: Spatial Intelligence, Innovation and Praxis (SSC2005). Melbourne, Australia 12 - 16 Sep 2005 Melbourne, Australia.A model for Internet-based training to support rural and remote Practice Nurses in providing sexual and reproductive health education
Soar, Jeffrey and Yuginovich, Trudy. 2006. "A model for Internet-based training to support rural and remote Practice Nurses in providing sexual and reproductive health education." Milutinovic, V. (ed.) IPSI Conference (2006). Marbella, Spain 10 - 12 Feb 2006 Belgrade.An information model for coordination of referrals to community care
Whittaker, Frank and Soar, Jeffrey. 2006. "An information model for coordination of referrals to community care." Barnett, M. (ed.) Aged Care Informatics Conference 2006 (ACCIC'06). Hobart, Australia 08 - 10 May 2006 Melbourne, Australia.Preliminary investigation to explore perceptions of security issues associated with wireless technology in healthcare in Australia
Tiong, I. C., Hafeez-Baig, Abdul, Gururajan, Raj and Soar, Jeffrey. 2006. "Preliminary investigation to explore perceptions of security issues associated with wireless technology in healthcare in Australia." Westbrook, J. and Callen, J. (ed.) Health Infomatics Conference 2006: Bridging the Digital Divide: Clinician, Consumer and Computer (HIC 2006). Sydney, Australia 20 - 22 Aug 2006 Melbourne, Australia.Software management
Soar, Jeffrey and Conrick, Moya. 2006. "Software management." Conrick, Moya (ed.) Informatics in healthcare: transforming healthcare with technology. Melbourne, Australia. Thomson Social Science Press. pp. 212-221Health information systems
Ayres, Dianne, Soar, Jeffrey and Conrick, Moya. 2006. "Health information systems." Conrick, Moya (ed.) Informatics in healthcare: transforming healthcare with technology. Melbourne, Australia. Thomson Social Science Press. pp. 197-211A stock-take of existing aged care clinical placements for undergraduate nursing students in Australia
Neville, Christine C., Yuginovich, Trudy, Fallon, Anthony Bruce, Soar, Jeffrey, Boyes, Joanne and Grasby, David. 2006. A stock-take of existing aged care clinical placements for undergraduate nursing students in Australia. Toowoomba, Australia. University of Southern Queensland.Ann Moffatt: succeeding in a man's world
Cater-Steel, Aileen. 2006. "Ann Moffatt: succeeding in a man's world." Information Age.Subscribing to the infrastructure library
Cater-Steel, Aileen. 2006. "Subscribing to the infrastructure library." Information Age. 1 Marc, pp. 43-48.Higher CMM levels attained by QA certified software developers
Cater-Steel, Aileen and Fitzgerald, Edmond P.. 1998. "Higher CMM levels attained by QA certified software developers." International Software Process Improvement, Research and Education Conference (INSPIRE '98). London, United Kingdom Sep 1998Australian software developers embrace quality Assurance Certification
Cater-Steel, Aileen and Fitzgerald, Edmond P.. 1998. "Australian software developers embrace quality Assurance Certification." Hawkins, C., Ross, M. and Staples, G. (ed.) 6th Annual International Conference on Software Quality Management, SQM '98: Quality Improvement Issues. Amsterdam, The Netherlands 06 - 08 Apr 1998 Amsterdam, The Netherlands.Software process evaluation: experience report
Cater-Steel, Aileen. 2002. "Software process evaluation: experience report." Electronic Journal of Information Systems Evaluation. 5 (2).Software process evaluation: experience report from down under
Cater-Steel, Aileen. 2000. "Software process evaluation: experience report from down under ." Brown, Anne and Remenyi, Don (ed.) 7th European Conference on Information Technology Evaluation (ECITE 2000). Dublin, Ireland Sep 2000 Dublin, Ireland.The IT-business partnership: exploring a troubled relationship
Cormack, Sandra, Cater-Steel, Aileen, Nord, Jeretta Horn and Nord, G. Daryl. 2002. "The IT-business partnership: exploring a troubled relationship." ISOneWorld Conference (2002). Las Vegas, United States 04 - 05 Apr 2002E-commerce for small regional firms: experience of four recent adopters
Grist, Shelly and Cater-Steel, Aileen. 2003. "E-commerce for small regional firms: experience of four recent adopters." Marshall, Stewart and Taylor, Wal (ed.) 5th International Conference on Information Technology in Regional Areas (ITiRA 2003). Caloundra, Australia 15 - 17 Dec 2003 Rockhampton, Australia.Steps to internet adoption success: a study of four small regional organisations
Cater-Steel, Aileen and Grist, Shelly. 2004. "Steps to internet adoption success: a study of four small regional organisations." Australasian Journal of Information Systems. 11 (2), pp. 37-45.COTS developers lead best practice adoption
Cater-Steel, Aileen. 2000. "COTS developers lead best practice adoption." 12th Australian Software Engineering Conference (ASWEC 2000). Canberra, Australia 28 - 30 Apr 2000Process improvement in four small software companies
Cater-Steel, Aileen. 2001. "Process improvement in four small software companies." 13th Australian Software Engineering Conference (ASWEC 2001). Canberra, Australia 26 - 28 Aug 2001Low-rigour, rapid software process assessments for small software development firms
Cater-Steel, Aileen. 2004. "Low-rigour, rapid software process assessments for small software development firms." 15th Australian Software Engineering Conference (ASWEC 2004). Melbourne, Australia 13 - 16 Apr 2004An evaluation of software development practice and assessment-based process improvement in small software development firms
Cater-Steel, Aileen. 2004. An evaluation of software development practice and assessment-based process improvement in small software development firms. PhD Thesis Doctor of Philosophy. Griffith University.Champagne training on a beer budget
Fitzgerald, Edmond P. and Cater-Steel, Aileen. 1995. "Champagne training on a beer budget." Communications of the ACM. 38 (7), pp. 49-60.Process capability assessments in small development firms
Cater-Steel, Aileen. 2002. "Process capability assessments in small development firms ." 6th IASTED International Conference on Software Engineering and Applications. Cambridge, United States 04 - 06 Nov 2002ICT governance - radical restructure
Cater-Steel, Aileen, Toleman, Mark, Kissell, Brian and Chown, Rob. 2006. "ICT governance - radical restructure." Cusack, B. (ed.) 2006 IT Governance International Conference. Auckland, New Zealand 13 - 15 Nov 2006 Auckland, New Zealand.Challenge of adopting multiple process improvement frameworks
Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2006. "Challenge of adopting multiple process improvement frameworks." Ljungberg, J. and Andersson, M. (ed.) 14th European Conference on Information Systems (ECIS 2006). Goteborg, Sweden 12 - 14 Jun 2006 Göteborg, Sweden.Exploring national culture in software development practices
Cater-Steel, Aileen and Toleman, Mark. 2006. "Exploring national culture in software development practices." Tukianen, M., Messnarz, R., Nevalainen, R. and Koinig, S. (ed.) European Systems and Software Process Improvement and Innovation 2006 (EuroSPI 2006). Joensuu, Finland 11 - 13 Oct 2006 Joensuu, Finland.Implementation of IT infrastructure library (ITIL) in Australia: progress and success factors
Cater-Steel, Aileen and Tan, Wui-Gee. 2005. "Implementation of IT infrastructure library (ITIL) in Australia: progress and success factors." 2005 IT Governance International Conference. Auckland, New Zealand 14 - 16 Nov 2005 Auckland, New Zealand.An investigation of the effect of information technology (IT) culture on the relationship between IT and business professionals
Nord, Jeretta Horn, Nord, G. Daryl, Cormack, Sandra and Cater-Steel, Aileen. 2007. "An investigation of the effect of information technology (IT) culture on the relationship between IT and business professionals." International Journal of Management and Enterprise Development. 4 (3), pp. 265-292.Process improvement for small firms: an evaluation of the RAPID assessment-based method
Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2006. "Process improvement for small firms: an evaluation of the RAPID assessment-based method." Information and Software Technology. 48 (5), pp. 323-334. https://doi.org/10.1016/j.infsof.2005.09.012A program for collaborative research in ageing and aged care
Gururajan, Raj, Gururajan, Vijaya and Soar, Jeffrey. 2005. "A program for collaborative research in ageing and aged care." Soar, Jeffrey and Edgecumbe, Joan (ed.) 2nd Australian Aged and Community Care Informatics Conference (ACCIC'05). Hobart, Tasmania 04 - 06 May 2005 Brunswick East, Australia.Mobile solutions for aged care: a transformational framework
Soar, Jeffrey, Tsai, Heng-Sheng, Yong, Jianming and Gururajan, Raj. 2005. "Mobile solutions for aged care: a transformational framework." Soar, Jeffrey and Edgecumbe, Joan (ed.) 2nd Australian Aged and Community Care Informatics Conference (ACCIC'05). Hobart, Tasmania 04 - 06 May 2005 Brunswick East, Australia.Challenges for implementing wireless hand-held technology in health care: views from selected Queensland nurses
Gururajan, Raj, Moloney, Clint and Soar, Jeffrey. 2005. "Challenges for implementing wireless hand-held technology in health care: views from selected Queensland nurses." Journal of Telemedicine and Telecare. 11 (2 (Supplement)), pp. 37-38. https://doi.org/10.1258/135763305775124849Innovation in ageing for regional communities: planning for productive ageing in the Wide Bay/Burnett region of Queensland
Soar, Jeffrey, Garlick, Steve, Waterman, P. and Gururajan, Raj. 2005. "Innovation in ageing for regional communities: planning for productive ageing in the Wide Bay/Burnett region of Queensland." Abbey, Jennifer (ed.) 38th National Conference of the Australian Association of Gerontology. Gold Coast, Australia 09 - 11 Nov 2005 Sydney, Australia.A brave new world for aged care
Soar, Jeffrey. 2005. "A brave new world for aged care." National Healthcare Journal.Necessity for a new technology acceptance model to predict adoption of wireless technology in healthcare
Gururajan, Raj, Toleman, Mark and Soar, Jeffrey. 2004. "Necessity for a new technology acceptance model to predict adoption of wireless technology in healthcare." Health Informatics Conference 2004 (HIC 2004). Brisbane, Australia 2004 Melbourne, Australia.Introducing mobile technologies in support of healthcare
Gururajan, Raj, Murugesan, San and Soar, Jeffrey. 2005. "Introducing mobile technologies in support of healthcare." Cutter IT Journal. 18 (8), pp. 12-18.Informatics in health and aged care: a research program to support strategy development and implementation
Soar, Jeffrey. 2005. "Informatics in health and aged care: a research program to support strategy development and implementation." Ledingham, I., Soar, Jeffrey and Breton, A. (ed.) Second Middle East Conference on Healthcare Informatics (MECHCI'2005). Dubai, United Arab Emirates 09 - 10 Apr 2005 Dubai.Attitudes of Australian nurses to information technology in the workplace: A national survey
Eley, Robert, Soar, Jeffrey, Buikstra, Elizabeth, Fallon, Tony and Hegney, Desley. 2009. "Attitudes of Australian nurses to information technology in the workplace: A national survey." CIN: Computers, Informatics, Nursing. 27 (2), pp. 114-121. https://doi.org/10.1097/NCN.0b013e318197557eThis item comprises data from the following sources: Scopus