Building knowledge ambidexterity using cloud computing: Longitudinal case studies of SMEs experiences
Article
Article Title | Building knowledge ambidexterity using cloud computing: Longitudinal case studies of SMEs experiences |
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ERA Journal ID | 17947 |
Article Category | Article |
Authors | Saratchandra, Minu (Author), Shrestha, Anup (Author) and Murray, Peter A. (Author) |
Journal Title | International Journal of Information Management |
Journal Citation | 67, pp. 1-20 |
Article Number | 102551 |
Number of Pages | 20 |
Year | 2022 |
Place of Publication | United Kingdom |
ISSN | 0268-4012 |
1873-4707 | |
Digital Object Identifier (DOI) | https://doi.org/10.1016/j.ijinfomgt.2022.102551 |
Web Address (URL) | https://www.sciencedirect.com/science/article/pii/S0268401222000858 |
Abstract | Using a longitudinal multisite case study research design, this study demonstrates how cloud computing helps to build knowledge ambidexterity (K-AMB) capabilities in small and medium-sized enterprises (SMEs). A cross-theory approach is used to highlight the connections between ambidexterity and knowledge management theories as a basis to explore the benefits of K-AMB capabilities for SMEs. The study investigates how the focus on knowledge exploitation by SMEs limits innovation which can be reconciled using cloud computing by creating multiple ambidextrous knowledge opportunities. In relation to cloud computing and knowledge ambidexterity, the study is the first to measure the effects of a temporal lag in the K-AMB processes resulting in enhanced employee-driven innovation. The results showed that over a 12-month period, employee-driven innovation was significantly amplified from the application of cloud computing that supported more sophisticated ambidextrous processes of knowledge management. The results significantly shift mindsets about the revelatory value of cloud computing to promote K-AMB in SMEs. We draw novel insights to the theory of ambidexterity by proposing that digital technologies and employee innovation contexts lie side-by-side and play an important role in building K-AMB capabilities in SMEs. |
Keywords | ambidexterity; cloud computing; innovation; knowledge management; small and medium sized enterprises |
ANZSRC Field of Research 2020 | 460908. Information systems organisation and management |
350302. Business information management (incl. records, knowledge and intelligence) | |
Public Notes | Files associated with this item cannot be displayed due to copyright restrictions. |
Byline Affiliations | School of Business |
Institution of Origin | University of Southern Queensland |
https://research.usq.edu.au/item/q794q/building-knowledge-ambidexterity-using-cloud-computing-longitudinal-case-studies-of-smes-experiences
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