Building knowledge ambidexterity using cloud computing: Longitudinal case studies of SMEs experiences

Article


Saratchandra, Minu, Shrestha, Anup and Murray, Peter A.. 2022. "Building knowledge ambidexterity using cloud computing: Longitudinal case studies of SMEs experiences." International Journal of Information Management. 67, pp. 1-20. https://doi.org/10.1016/j.ijinfomgt.2022.102551
Article Title

Building knowledge ambidexterity using cloud computing: Longitudinal case studies of SMEs experiences

ERA Journal ID17947
Article CategoryArticle
AuthorsSaratchandra, Minu (Author), Shrestha, Anup (Author) and Murray, Peter A. (Author)
Journal TitleInternational Journal of Information Management
Journal Citation67, pp. 1-20
Article Number102551
Number of Pages20
Year2022
Place of PublicationUnited Kingdom
ISSN0268-4012
1873-4707
Digital Object Identifier (DOI)https://doi.org/10.1016/j.ijinfomgt.2022.102551
Web Address (URL)https://www.sciencedirect.com/science/article/pii/S0268401222000858
Abstract

Using a longitudinal multisite case study research design, this study demonstrates how cloud computing helps to build knowledge ambidexterity (K-AMB) capabilities in small and medium-sized enterprises (SMEs). A cross-theory approach is used to highlight the connections between ambidexterity and knowledge management theories as a basis to explore the benefits of K-AMB capabilities for SMEs. The study investigates how the focus on knowledge exploitation by SMEs limits innovation which can be reconciled using cloud computing by creating multiple ambidextrous knowledge opportunities. In relation to cloud computing and knowledge ambidexterity, the study is the first to measure the effects of a temporal lag in the K-AMB processes resulting in enhanced employee-driven innovation. The results showed that over a 12-month period, employee-driven innovation was significantly amplified from the application of cloud computing that supported more sophisticated ambidextrous processes of knowledge management. The results significantly shift mindsets about the revelatory value of cloud computing to promote K-AMB in SMEs. We draw novel insights to the theory of ambidexterity by proposing that digital technologies and employee innovation contexts lie side-by-side and play an important role in building K-AMB capabilities in SMEs.

Keywordsambidexterity; cloud computing; innovation; knowledge management; small and medium sized enterprises
ANZSRC Field of Research 2020460908. Information systems organisation and management
350302. Business information management (incl. records, knowledge and intelligence)
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Byline AffiliationsSchool of Business
Institution of OriginUniversity of Southern Queensland
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Ali, Omar, Soar, Jeffrey and Shrestha, Anup. 2018. "Perceived potential for value creation from cloud computing: a study of the Australian regional government sector." Behaviour and Information Technology. 37 (12), pp. 1157-1176. https://doi.org/10.1080/0144929X.2018.1488991
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Hislop, Donald, Murray, Peter A., Shrestha, Anup, Syed, Jawad and Mouzughi, Yusra. 2018. "Knowledge management: (potential) future research directions." Syed, Jawad, Murray, Peter A., Hislop, Donald and Mouzughi, Yusra (ed.) The Palgrave handbook of knowledge management. Houndmills, United Kingdom. Palgrave Macmillan. pp. 691-703
On valuation of smart grid architectures: an enterprise engineering perspective
Razo-Zapata, Ivan S., Shrestha, Anup and Proper, Erik. 2017. "On valuation of smart grid architectures: an enterprise engineering perspective." Reinhartz-Berger, I., Gulden, J., Nurcan, S., Guédria, W. and Bera, P. (ed.) Enterprise, Business-Process and Information Systems Modeling. (BPMDS 2017, EMMSAD 2017). Essen, Germany 12 - 13 Jun 2017 Switzerland. https://doi.org/10.1007/978-3-319-59466-8_22
How women executives survive the isolated echelons of the corporate ladder
Waldron, Ainslie, Southey, Kim and Murray, Peter A.. 2018. "How women executives survive the isolated echelons of the corporate ladder." Werth, Shalene and Brownlow, Charlotte (ed.) Work and identity: contemporary perspectives on workplace diversity. Cham, Switzerland. Palgrave Macmillan. pp. 85-99
Analysis of the Total Cost of Ownership for Cloud Computing Technology Adoption: A Case Study of Regional Municipal Government Sector
Ali, Omar and Shrestha, Anup. 2017. "Analysis of the Total Cost of Ownership for Cloud Computing Technology Adoption: A Case Study of Regional Municipal Government Sector." Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Hobart, Australia.
Facilitating Knowledge Transfer for Innovation: Towards a Decision Support System to Identify Knowledge Stock in the ICT Profession
Shrestha, Anup, Kong, Eric and Collins, Paul. 2017. "Facilitating Knowledge Transfer for Innovation: Towards a Decision Support System to Identify Knowledge Stock in the ICT Profession." Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Hobart, Australia.
An Assessment Framework to Determine the Strategic Value of IT Architectures in Smart Grids
Razo-Zapata, Ivan S., Shrestha, Anup and Proper, Erik. 2017. "An Assessment Framework to Determine the Strategic Value of IT Architectures in Smart Grids." Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Hobart, Australia.
The evolution of the TIPA framework: towards the automation of the assessment process in a design science research project
Barafort, Beatrix, Shrestha, Anup and Cortina, Stephane. 2017. "The evolution of the TIPA framework: towards the automation of the assessment process in a design science research project." Mas, Antonia, Mesquida, Antoni, O'Connor, Rory V., Rout, Terry and Dorling, Alec (ed.) 17th International Conference on Software Process Improvement and Capability Determination (SPICE 2017). Palma de Mallorca, Spain 04 - 05 Oct 2017 Cham, Switzerland. https://doi.org/10.1007/978-3-319-67383-7_9
The role of international standards to corroborate artefact development and evaluation: experiences from a design science research project in process assessment
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2017. "The role of international standards to corroborate artefact development and evaluation: experiences from a design science research project in process assessment." Mas, Antonia, Mesquida, Antoni, O'Connor, Rory V., Rout, Terry and Dorling, Alec (ed.) 17th International Conference on Software Process Improvement and Capability Determination (SPICE 2017). Palma de Mallorca, Spain 04 - 05 Oct 2017 Cham, Switzerland. https://doi.org/10.1007/978-3-319-67383-7_32
Managing the risks of data security and privacy in the cloud: a shared responsibility between the cloud service provider and the client organisation
Lane, Michael, Shrestha, Anup and Ali, Omar. 2017. "Managing the risks of data security and privacy in the cloud: a shared responsibility between the cloud service provider and the client organisation." Bright Internet Global Summit 2017. Seoul, Korea 08 - 10 Dec 2017
Conducting software-mediated assessments for improvement
Shrestha, Anup. 2017. "Conducting software-mediated assessments for improvement." Sharing experiences of business computing between Australia and Korea (2017). Hobart, Australia 06 Dec 2017
Decision support systems for IT service management
Cater-Steel, Aileen, Valverde, Raul, Shrestha, Anup and Toleman, Mark. 2016. "Decision support systems for IT service management." International Journal of Information and Decision Sciences. 8 (3), pp. 284-304. https://doi.org/10.1504/IJIDS.2016.078588
Innovative decision support for IT service management
Shrestha, Anup, Cater-Steel, Aileen and Toleman, Mark. 2016. "Innovative decision support for IT service management." Journal of Decision Systems. 25 (Supplement 1), pp. 486-499. https://doi.org/10.1080/12460125.2016.1187424
Evaluation of software mediated process assessments for IT service management
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2015. "Evaluation of software mediated process assessments for IT service management." Rout, Terry, O’Connor, Rory V. and Dorling, Alec (ed.) 15th International Conference on Software Process Improvement and Capability Determination (SPICE 2015). Gothenburg, Sweden 16 - 17 Jun 2015 Cham, Switzerland. https://doi.org/10.1007/978-3-319-19860-6_7
Age diversity in the workplace
Mountford, Helene and Murray, Peter A.. 2015. "Age diversity in the workplace." Syed, Jawad and Ozbilgin, Mustafa (ed.) Managing diversity and inclusion: an international perspective. United Kingdom. SAGE Publications Ltd. pp. 181-214
Software-mediated process assessment in IT service management
Cater-Steel, Aileen, Tan, Wui-Gee, Toleman, Mark, Rout, Terry and Shrestha, Anup. 2013. "Software-mediated process assessment in IT service management." Woronowicz, Tanja, Rout, Terry, O'Connor, Rory and Dorling, Alec (ed.) 13th International Conference on Software Process Improvement and Capability Determination (SPICE 2013). Bremen, Germany 04 - 06 Jun 2013 Berlin, Germany. https://doi.org/10.1007/978-3-642-38833-0_17
An empirical analysis of SNS users and their privacy and security awareness of risks associated with sharing SNS profiles (online identities)
Lane, Michael Steven and Shrestha, Anup. 2011. "An empirical analysis of SNS users and their privacy and security awareness of risks associated with sharing SNS profiles (online identities)." Rotchanakitumnuai, Siriluck and Kaewkitipong, Laddawan (ed.) 11th International Conference on Electronic Business: Borderless e-Business for the Next Decade (ICEB 2011). Bangkok, Thailand 28 Nov - 02 Dec 2011 Bangkok, Thailand.
Learning behaviour, team contexts and team performance
Murray, Peter A. and Millett, Bruce. 2011. "Learning behaviour, team contexts and team performance." Sohal, Amrik (ed.) QIK 2011: Aligning Innovation in Developed and Emerging Economies. Kuala Lumpur, Malaysia 15 - 18 Feb 2011 Kuala Lumpur, Malaysia.
A measurement model to link process operational measures to risks associated with attainment of business critical success factors
Behari, Suren, Cater-Steel, Aileen, Shrestha, Anup and Soar, Jeffrey. 2016. "A measurement model to link process operational measures to risks associated with attainment of business critical success factors." 6th International Engaged Management Scholarship Conference (EMS 2016). Paris, France 08 - 11 Sep 2016
Software-mediated process assessment for IT service capability management
Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2014. "Software-mediated process assessment for IT service capability management." Avgerou, Chrisanthi and Te'eni, Dov (ed.) 22nd European Conference on Information Systems (ECIS 2014): Digital Work, Digital Life. Tel Aviv, Israel 09 - 11 Jun 2014 Tel Aviv, Israel.
Globalization and gender in south Asia
Murray, Peter A. and Syed, Jawad. 2013. "Globalization and gender in south Asia." Yamak, Sibel (ed.) 13th Annual Conference of the European Academy of Management (EURAM 2013) . Istanbul, Turkey 26 - 29 Jun 2013 Istanbul, Turkey.
How to communicate evaluation work in design science research? An exemplar case study
Shrestha, Anup, Cater-Steel, Aileen and Toleman, Mark. 2014. "How to communicate evaluation work in design science research? An exemplar case study." Tan, Felix and Bunker, Deborah (ed.) 25th Australasian Conference on Information Systems (ACIS 2014). Auckland, New Zealand 08 - 10 Dec 2014 Auckland, New Zealand.
A decision support tool to define scope in IT service management process assessment and improvement
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2013. "A decision support tool to define scope in IT service management process assessment and improvement." vom Brocke, Jan, Hekkala, Riitta, Ram, Sudha and Rossi, Matti (ed.) 8th International Conference on Design Science at the Intersection of Physical and Virtual Design (DESRIST 2013). Helsinki, Finland 11 - 12 Jun 2013 Germany. Springer. https://doi.org/10.1007/978-3-642-38827-9_21
Building a software tool for transparent and efficient process assessments in IT service management
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2014. "Building a software tool for transparent and efficient process assessments in IT service management." Tremblay, M. C., VanderMeer, D., Rothenberger, M., Gupta, A. and Yoon, V. (ed.) 9th International Conference on Design Science Research in Information Systems and Technologies (DESRIST 2014): Advancing the Impact of Design Science: Moving from Theory to Practice. Miami, United States 22 - 23 May 2014 Germany. Springer. https://doi.org/10.1007/978-3-319-06701-8_16
Virtualising process assessments to facilitate continual service improvement in IT service management
Shrestha, Anup, Cater-Steel, Aileen and Toleman, Mark. 2015. "Virtualising process assessments to facilitate continual service improvement in IT service management." 26th Australasian Conference on Information Systems (ACIS 2015). Adelaide, Australia 30 Nov - 04 Dec 2015 Adelaide, South Australia.
The issue of reliability in software mediated process assessments
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark, Rout, Terry and Behari, Suren. 2016. "The issue of reliability in software mediated process assessments." Clarke, Paul M., O'Connor, Rory V., Rout, Terry and Dorling, Alec (ed.) Software Process Improvement and Capability Determination 16th International Conference, SPICE 2016. Dublin, Ireland 09 - 10 Jun 2016 Switzerland. https://doi.org/10.1007/978-3-319-38980-6_15
Towards transparent and efficient process assessments for IT service management
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2014. "Towards transparent and efficient process assessments for IT service management." Communications in Computer and Information Science. 477, pp. 165-176. https://doi.org/10.1007/978-3-319-13036-1_15
Consistent! Transparent! D.I.Y. ITSM process assessment approach
Shrestha, Anup and Kennedy, Graham. 2014. "Consistent! Transparent! D.I.Y. ITSM process assessment approach." iTSMF Australia Annual Conference (LEADit 2014): IT Service Management in a Connected World. Melbourne, Australia 13 - 15 Aug 2014 Melbourne, Australia.
A method to select IT service management processes for improvement
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2014. "A method to select IT service management processes for improvement." JITTA: an information systems journal. 15 (3), pp. 31-56.
What locals want: Jordanian employees' views on expatriate managers
Syed, Jawad, Hazboun, Nour George and Murray, Peter A.. 2014. "What locals want: Jordanian employees' views on expatriate managers." International Journal of Human Resource Management. 25 (2), pp. 212-233. https://doi.org/10.1080/09585192.2013.812975
Smart tools for IT service management: a review of two decision support system projects
Valverde, Raul, Cater-Steel, Aileen, Shrestha, Anup and Toleman, Mark. 2014. "Smart tools for IT service management: a review of two decision support system projects." Sharda, Ramesh and Sagarnaga, Jose (ed.) 4th International Conference on Engaged Management Scholarship (EDBA 2014): Bridging. Tulsa, United States 11 - 14 Sep 2014 Tulsa, OK. United States. https://doi.org/10.2139/ssrn.2553012
Development and evaluation of a software-mediated process assessment approach in IT service management
Shrestha, Anup. 2015. Development and evaluation of a software-mediated process assessment approach in IT service management. PhD Thesis Doctor of Philosophy. University of Southern Queensland.
Organisational learning, competencies, and firm performance: empirical observations
Murray, Peter. 2003. "Organisational learning, competencies, and firm performance: empirical observations." The Learning Organisation. 10 (5), pp. 305-316.
Continuous improvement in hospitality: a case study approach
Dwyer, L., Murray, Peter and Mott, R.. 1998. "Continuous improvement in hospitality: a case study approach." Australian Journal of Hospitality Management. 5 (1), pp. 19-32.
Contemporary strategic management: an Australasian perspective
Grant, Robert, Butler, Bella, Orr, Stuart and Murray, Peter A.. 2014. Contemporary strategic management: an Australasian perspective. Milton, Queensland. John Wiley & Sons.
Organisational structure and strategic control
Murray, Peter A.. 2014. "Organisational structure and strategic control." Grant, Robert, Butler, Bella, Orr, Stuart and Murray, Peter A. (ed.) Contemporary strategic management: an Australasian perspective. Milton, Queensland. John Wiley & Sons. pp. 315-354
Corporate-level strategy
Murray, Peter A.. 2014. "Corporate-level strategy." Grant, Robert, Butler, Bella, Orr, Stuart and Murray, Peter A. (ed.) Contemporary strategic management: an Australasian perspective. Milton, Queensland. John Wiley & Sons. pp. 249-290
The nature and sources of competitive advantage
Murray, Peter A.. 2014. "The nature and sources of competitive advantage." Grant, Robert, Butler, Bella, Orr, Stuart and Murray, Peter A. (ed.) Contemporary strategic management: an Australasian perspective. Milton, Queensland. John Wiley & Sons. pp. 187-221
Corporate governance and sustainability
Murray, Peter A.. 2014. "Corporate governance and sustainability." Grant, Robert, Butler, Bella, Orr, Stuart and Murray, Peter A. (ed.) Contemporary strategic management: an Australasian perspective. Milton, Queensland. John Wiley & Sons. pp. 39-75
Open innovation in universities: the relationship between innovation and commercialisation
Abdul Razak, Arbaiah, Murray, Peter A. and Roberts, David. 2014. "Open innovation in universities: the relationship between innovation and commercialisation." Knowledge and Process Management (Print Edition): the journal of corporate transformation. 21 (4), pp. 260-269. https://doi.org/10.1002/kpm.1444
A tool for IT service management process assessment for process improvement
Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee, Toleman, Mark and Rout, Terry. 2013. "A tool for IT service management process assessment for process improvement." Heidrich, Jens, Oivo, Markku, Jedlitschka, Andreas and Baldassarre, Marie Teresa (ed.) 14th International Conference on Product-Focused Software Process Improvement (PROFES 2013). Paphos, Cyprus 12 - 14 Jun 2013 Berlin, Germany. Springer. https://doi.org/10.1007/978-3-642-39259-7_27
ITSM process assessments using ISO/IEC 15504 for CSI
Shrestha, Anup, Collins, Paul and Cater-Steel, Aileen. 2013. "ITSM process assessments using ISO/IEC 15504 for CSI." Informed Intelligence: ITSMF Australia Bulletin.
Cycles of organisational learning: a conceptual approach
Murray, Peter. 2002. "Cycles of organisational learning: a conceptual approach." Management Decision. 40 (3), pp. 239-247. https://doi.org/10.1108/00251740210420192
Learning by auditing: a knowledge creating approach
Beckett, Ron and Murray, Peter. 2000. "Learning by auditing: a knowledge creating approach." TQM Magazine. 12 (2), pp. 125-136. https://doi.org/10.1108/09544780010318389
Gendered contexts and globalization in south Asia
Murray, Peter A.. 2013. "Gendered contexts and globalization in south Asia." Khilji, Shaista E. and Rowley, Chris (ed.) Globalization, change and learning in south Asia. Cambridge, United Kingdom. Woodhead Publishing Limited. pp. 19-37
Efficient intrusion detection scheme based on SVM
Zhou, Guangping and Shrestha, Anup. 2013. "Efficient intrusion detection scheme based on SVM." Journal of Networks. 8 (9), pp. 2128-2134. https://doi.org/10.4304/jnw.8.9.2128-2134
Training, development and learning
Murray, Peter A.. 2012. "Training, development and learning." Kramar, Robin and Syed, Jawad (ed.) Human resource management in a global context: a critical approach. New York. Palgrave Macmillan. pp. 285-311
Social ITSM - challenges and benefits
Shrestha, Anup. 2012. "Social ITSM - challenges and benefits." At Your Service. 2 (3), pp. 3-7.
Social ITSM: exploring challenges and benefits
Shrestha, Anup. 2012. "Social ITSM: exploring challenges and benefits." ITSMF Bulletin: Informed Intelligence.
A model to select processes for IT service management improvement
Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2012. "A model to select processes for IT service management improvement." Lamp, John (ed.) 23rd Australasian Conference on Information Systems (ACIS 2012). Geelong, Australia 03 - 05 Dec 2012 Geelong, Australia.
Towards an improved IT service desk system and processes: a case study
Jäntti, Marko, Cater-Steel, Aileen and Shrestha, Anup. 2012. "Towards an improved IT service desk system and processes: a case study." International Journal on Advances in Systems and Measurements. 5 (3 & 4), pp. 203-215.
From training to learning in enterprise resource planning systems
Kerr, Don, Murray, Peter A. and Burgess, Kevin. 2012. "From training to learning in enterprise resource planning systems." International Journal of Learning and Change. 6 (1/2), pp. 18-32. https://doi.org/10.1504/IJLC.2012.045854
Rethinking market orientation through learning practices
Murray, Peter A., Gray, David M., Carter, Leanne and Miller, Karen W.. 2012. "Rethinking market orientation through learning practices." International Journal of Organisational Behaviour. 17 (3), pp. 8-32.
Improving training in enterprise resource planning systems implementation through communities of practice
Kerr, Don, Burgess, Kevin J., Houghton, Luke and Murray, Peter A.. 2012. "Improving training in enterprise resource planning systems implementation through communities of practice." International Journal of Learning and Change. 6 (3/4), pp. 207-222.
Integrating learning with change contexts
Murray, Peter A., Millett, Bruce and Syed, Jawad. 2011. "Integrating learning with change contexts ." International Journal of Learning and Change. 5 (3/4), pp. 189-193.
The influence of learning behaviour on team adaptability
Murray, Peter A. and Millett, Bruce. 2011. "The influence of learning behaviour on team adaptability." International Journal of Learning and Change. 5 (3/4), pp. 257-270. https://doi.org/10.1504/IJLC.2011.045072
The relationship between interpersonal relational competence and employee performance: a developmental model
Carter, Leanne, Murray, Peter and Gray, David. 2011. "The relationship between interpersonal relational competence and employee performance: a developmental model." International Journal of Interdisciplinary Social Sciences. 6 (3), pp. 213-229.
Learning behaviour, market orientation and firm performance
Murray, Peter A. and Miller, Karen W.. 2011. "Learning behaviour, market orientation and firm performance." Building Business Communities: Justice, Performance and Change Creating a Sustainable Scholarly Community Colloquia (2011). Brisbane, Australia 09 Nov 2011 Toowoomba, Australia.
Managing gender diversity in top management teams
Syed, Jawad and Murray, Peter. 2006. "Managing gender diversity in top management teams." Kennedy, Jessica and Di Milia, Lee (ed.) 20rd Australian and New Zealand Academy of Management Conference (ANZAM 2006). Yeppoon, Australia 06 - 09 Dec 2006 Brisbane, Australia.
Structures of learning for dynamic markets
Murray, Peter A., Syed, Jawad and Roberts, Zeynep. 2009. "Structures of learning for dynamic markets." Management Decision. 47 (2), pp. 271-288. https://doi.org/10.1108/00251740910938911
Combating the English language deficit: the labour market experiences of migrant women in Australia
Syed, Jawad and Murray, Peter. 2009. "Combating the English language deficit: the labour market experiences of migrant women in Australia." Human Resource Management Journal. 19 (4), pp. 413-432. https://doi.org/10.1111/j.1748-8583.2009.00106.x
Fashions of learning: improving supply chain relationships
Preiss, Kenneth J. and Murray, Peter A.. 2005. "Fashions of learning: improving supply chain relationships." Supply Chain Management. 10 (1), pp. 18-25. https://doi.org/10.1108/13598540510578342
Observations through gendered lenses: experiences of managerial women
Murray, Peter A. and Syed, Jawad. 2007. "Observations through gendered lenses: experiences of managerial women." Davis, Edward and Pratt, Valerie (ed.) Making the Link 18: Affirmative Action and Employment Relations. North Ryde, Australia 2006 Sydney, Australia.
Gendered observations and experiences in executive women's work
Murray, Peter A. and Syed, Jawad. 2010. "Gendered observations and experiences in executive women's work." Human Resource Management Journal. 20 (3), pp. 277-293. https://doi.org/10.1111/j.1748-8583.2009.00113.x
Beyond rigour and relevance: a critical realist approach to business education
Syed, Jawad, Mingers, John and Murray, Peter A.. 2010. "Beyond rigour and relevance: a critical realist approach to business education." Management Learning. 41 (1), pp. 71-85. https://doi.org/10.1177/1350507609350839
Theoretical perspectives of older workers: integrating human resource management practices with resource-based strategies
Mountford, Helene and Murray, Peter A.. 2011. "Theoretical perspectives of older workers: integrating human resource management practices with resource-based strategies." Ennals, Richard and Salomon, Robert H. (ed.) Older workers in a sustainable society. Frankfurt, Germany. Peter Lang Publishing. pp. 43-55
Thinking about leadership: contributions and contexts
Murray, Peter. 2006. "Thinking about leadership: contributions and contexts." Murray, Peter, Poole, David and Jones, Grant (ed.) Contemporary issues in management and organisational behaviour. Melbourne, Australia. Thomson Learning. pp. 274-307
Executive women, gendered behaviour and adaptive social structures
Murray, Peter A.. 2011. "Executive women, gendered behaviour and adaptive social structures." Murray, Peter A., Kramar, Robin and McGraw, Peter (ed.) Women at work: research, policy and practice. Melbourne, Australia. Tilde University Press. pp. 202-238
Empirical linkages between firm competencies and organizational learning
Murray, Peter and Donegan, Kevin. 2003. "Empirical linkages between firm competencies and organizational learning." The Learning Organization: the international journal of knowledge and organizational learning management. 10 (1), pp. 51-62. https://doi.org/10.1108/09696470310457496
Executive women at work
Murray, Peter, Parr, Nick and Syed, Jawad. 2008. "Executive women at work." Baird, Marion, Davis, Edward, McGraw, Peter and Pratt, Valerie (ed.) Making the link 19: affirmative action and employment relations. Sydney, Australia. CCH Australia Ltd.. pp. 55-62
Defining marketing orientation success through learning cultures
Carter, Leanne and Murray, Peter. 2007. "Defining marketing orientation success through learning cultures." 2007 Academy of Marketing Annual Conference: Marketing Theory Into Practice. Egham, United Kingdom 03 - 06 Jul 2007 London, UK.
From continuous improvement to organisational learning: developmental theory
Murray, Peter and Chapman, Ross. 2003. "From continuous improvement to organisational learning: developmental theory." The Learning Organization: the international journal of knowledge and organizational learning management. 10 (5), pp. 272-282. https://doi.org/10.1108/09696470310486629
Critical issues in managing age diversity in Australia
Murray, Peter and Syed, Jawad. 2005. "Critical issues in managing age diversity in Australia." Asia Pacific Journal of Human Resources. 43 (2), pp. 210-224. https://doi.org/10.1177/1038411105055059
Strategic quality management and financial performance indicators
Chapman, Ross L., Murray, Peter Charles and Mellor, Robert. 1997. "Strategic quality management and financial performance indicators." International Journal of Quality and Reliability Management. 14 (4), pp. 432-448.
Improving marketing intelligence through learning systems and knowledge communities in Not-for-Profit workplaces
Murray, Peter and Carter, Leanne. 2005. "Improving marketing intelligence through learning systems and knowledge communities in Not-for-Profit workplaces." Journal of Workplace Learning: employee counselling today. 17 (7), pp. 421-435. https://doi.org/10.1108/13665620510620016
A cultural feminist approach towards managing diversity in top management teams
Syed, Jawad and Murray, Peter A.. 2008. "A cultural feminist approach towards managing diversity in top management teams." Equality, Diversity and Inclusion: An International Journal. 27 (5), pp. 413-432. https://doi.org/10.1108/02610150810882288
The centrality of teams in the organisational learning process
Murray, Peter and Moses, Maree. 2005. "The centrality of teams in the organisational learning process." Management Decision. 43 (9), pp. 1186-1202. https://doi.org/10.1108/00251740510626263
Managing innovation through social architecture, learning, and competencies: a new conceptual approach
Murray, Peter and Blackman, Deborah. 2006. "Managing innovation through social architecture, learning, and competencies: a new conceptual approach." Knowledge and Process Management (Print Edition): the journal of corporate transformation. 13 (3), pp. 132-143. https://doi.org/10.1002/kpm.253