Investigating Mobile Apps Post-Adoption Behaviour: A Grounded Theory Investigation
Article
Article Title | Investigating Mobile Apps Post-Adoption |
---|---|
ERA Journal ID | 13597 |
Article Category | Article |
Authors | Lamichhane, Roshee, Ward, Philippa, Shrestha, Anup and Bhattacharjee, Biplab |
Journal Title | International Journal of Human-Computer Interaction |
Number of Pages | 18 |
Year | 2025 |
Publisher | Taylor & Francis |
Place of Publication | United States |
ISSN | 1044-7318 |
1532-7590 | |
Digital Object Identifier (DOI) | https://doi.org/10.1080/10447318.2025.2518332 |
Web Address (URL) | https://www.tandfonline.com/doi/full/10.1080/10447318.2025.2518332 |
Abstract | Research on information systems has often focused on various post-adoption behaviour, examining how users adapt to using IT artefacts. This study explores such post-adoption practices specifically for discontinuing mobile applications (apps) use. Instead of investigating a particular user’s behaviour, we focus on participants’ lived experiences with discontinuing app use. We employed an inductive grounded theory research approach, collecting data through semi-structured interviews with 38 participants. We identified two key types of post-adoption behaviour, engagement practices comprising workaround and reframing and disengagement practices comprising discontinuance and deferring. Using Expectation Disconfirmation Theory (EDT), we demonstrated how negative disconfirmation can be managed through post-adoption behaviour. Our main theoretical contribution extends EDT to include a new category of disengagement practices called “deferring.” Our findings also provide valuable practitioner insights for app retention strategies. |
Keywords | Mobile apps; post-adoption behaviour; workaround; reframing; discontinuance; deferring; grounded theory |
Contains Sensitive Content | Does not contain sensitive content |
ANZSRC Field of Research 2020 | 460910. Information systems user experience design and development |
350307. Technology management | |
Public Notes | This is an Accepted Manuscript of an article published by Taylor & Francis in International Journal of Human-Computer Interaction on 24 Jun 2025, available at: https://doi.org/10.1080/10447318.2025.2518332. |
Byline Affiliations | Asian Institute of Technology, Thailand |
University of Gloucestershire, United Kingdom | |
School of Business | |
O. P. Jindal Global University, India |
https://research.usq.edu.au/item/zy5wv/investigating-mobile-apps-post-adoption-behaviour-a-grounded-theory-investigation
Restricted files
Accepted Version
33
total views1
total downloads24
views this month0
downloads this month