Facilitating knowledge transfer for innovation: towards a decision support system to identify knowledge stock in the ICT profession

Paper


Shrestha, Anup, Kong, Eric and Collins, Paul. 2017. "Facilitating knowledge transfer for innovation: towards a decision support system to identify knowledge stock in the ICT profession." Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Hobart, Australia.
Paper/Presentation Title

Facilitating knowledge transfer for innovation: towards a
decision support system to identify knowledge stock in
the ICT profession

Presentation TypePaper
AuthorsShrestha, Anup (Author), Kong, Eric (Author) and Collins, Paul (Author)
EditorsRiemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina
Journal or Proceedings TitleProceedings of the 28th Australasian Conference on Information Systems (ACIS 2017)
ERA Conference ID42485
Number of Pages9
Year2017
Place of PublicationHobart, Australia
Web Address (URL) of Paperhttps://www.acis2017.org/wp-content/uploads/2017/11/ACIS2017_paper_245_RIP.pdf
Conference/Event28th Australasian Conference on Information Systems (ACIS 2017)
Australasian Conference on Information Systems
Event Details
Australasian Conference on Information Systems
ACIS
Rank
A
A
A
A
A
A
A
A
A
A
A
Event Details
28th Australasian Conference on Information Systems (ACIS 2017)
Event Date
04 to end of 06 Dec 2017
Event Location
Hobart, Australia
Abstract

The external knowledge acquisition and the internal knowledge transfer are both critical to the development of organisational knowledge stock. The two processes must be managed closely together if the effect of knowledge stock development for innovation is to be maximised. However, it is often a challenge to many organisations to realise their knowledge stock. Using a design science research methodology, this paper considers the problem of enabling knowledge transfer through the assessment
of knowledge stock. Our contribution from this research is to present a conceptual framework for knowledge transfer enabling innovation. We develop a Decision Support System (DSS) prototype to identify knowledge stock measured in terms of ICT skills using the Skills Framework for the Information Age (SFIA). We simulate the DSS prototype to measure knowledge stock at individual and organisational level. A comprehensive evaluation of the DSS in the knowledge management context is planned for future research.

Keywordsknowledge management, knowledge transfer, Skills Framework for the Information Age (SFIA), design science research, decision support system
ANZSRC Field of Research 2020350302. Business information management (incl. records, knowledge and intelligence)
460902. Decision support and group support systems
460908. Information systems organisation and management
Public Notes

Research In Progress Paper Abstracts #245.
Copyright: © 2017 Shrestha, Kong and Collins. This is an open-access article distributed under the terms of the Creative Commons Attribution-NonCommercial 3.0 Australia License, which permits non-commercial use, distribution, and reproduction in any medium, provided the original author and ACIS are credited.

Byline AffiliationsSchool of Management and Enterprise
TX Management Systems, Australia
Institution of OriginUniversity of Southern Queensland
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Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2015. "Evaluation of software mediated process assessments for IT service management." Rout, Terry, O’Connor, Rory V. and Dorling, Alec (ed.) 15th International Conference on Software Process Improvement and Capability Determination (SPICE 2015). Gothenburg, Sweden 16 - 17 Jun 2015 Cham, Switzerland. https://doi.org/10.1007/978-3-319-19860-6_7
Software-mediated process assessment in IT service management
Cater-Steel, Aileen, Tan, Wui-Gee, Toleman, Mark, Rout, Terry and Shrestha, Anup. 2013. "Software-mediated process assessment in IT service management." Woronowicz, Tanja, Rout, Terry, O'Connor, Rory and Dorling, Alec (ed.) 13th International Conference on Software Process Improvement and Capability Determination (SPICE 2013). Bremen, Germany 04 - 06 Jun 2013 Berlin, Germany. https://doi.org/10.1007/978-3-642-38833-0_17
An empirical analysis of SNS users and their privacy and security awareness of risks associated with sharing SNS profiles (online identities)
Lane, Michael Steven and Shrestha, Anup. 2011. "An empirical analysis of SNS users and their privacy and security awareness of risks associated with sharing SNS profiles (online identities)." Rotchanakitumnuai, Siriluck and Kaewkitipong, Laddawan (ed.) 11th International Conference on Electronic Business: Borderless e-Business for the Next Decade (ICEB 2011). Bangkok, Thailand 28 Nov - 02 Dec 2011 Bangkok, Thailand.
Developing human capital through neuro-linguistic programming
Kong, Eric. 2011. "Developing human capital through neuro-linguistic programming." Ribiere, Vincent and Worasinchai, Lugkana (ed.) ICICKM 2011: 8th International Conference on Intellectual Capital, Knowledge Management and Organisational Learning . Bangkok, Thailand 27 - 28 Oct 2011 Reading, United Kingdom.
A measurement model to link process operational measures to risks associated with attainment of business critical success factors
Behari, Suren, Cater-Steel, Aileen, Shrestha, Anup and Soar, Jeffrey. 2016. "A measurement model to link process operational measures to risks associated with attainment of business critical success factors." 6th International Engaged Management Scholarship Conference (EMS 2016). Paris, France 08 - 11 Sep 2016
Software-mediated process assessment for IT service capability management
Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2014. "Software-mediated process assessment for IT service capability management." Avgerou, Chrisanthi and Te'eni, Dov (ed.) 22nd European Conference on Information Systems (ECIS 2014): Digital Work, Digital Life. Tel Aviv, Israel 09 - 11 Jun 2014 Tel Aviv, Israel.
How to communicate evaluation work in design science research? An exemplar case study
Shrestha, Anup, Cater-Steel, Aileen and Toleman, Mark. 2014. "How to communicate evaluation work in design science research? An exemplar case study." Tan, Felix and Bunker, Deborah (ed.) 25th Australasian Conference on Information Systems (ACIS 2014): Integral IS: The Embedding of Information Systems in Business, Government and Society. Auckland, New Zealand 08 - 10 Dec 2014 Auckland, New Zealand.
A decision support tool to define scope in IT service management process assessment and improvement
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2013. "A decision support tool to define scope in IT service management process assessment and improvement." vom Brocke, Jan, Hekkala, Riitta, Ram, Sudha and Rossi, Matti (ed.) 8th International Conference on Design Science at the Intersection of Physical and Virtual Design (DESRIST 2013). Helsinki, Finland 11 - 12 Jun 2013 Germany. https://doi.org/10.1007/978-3-642-38827-9_21
Building a software tool for transparent and efficient process assessments in IT service management
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2014. "Building a software tool for transparent and efficient process assessments in IT service management." Tremblay, M. C., VanderMeer, D., Rothenberger, M., Gupta, A. and Yoon, V. (ed.) 9th International Conference on Design Science Research in Information Systems and Technologies (DESRIST 2014): Advancing the Impact of Design Science: Moving from Theory to Practice. Miami, United States 22 - 23 May 2014 Germany. Springer. https://doi.org/10.1007/978-3-319-06701-8_16
Virtualising process assessments to facilitate continual service improvement in IT service management
Shrestha, Anup, Cater-Steel, Aileen and Toleman, Mark. 2015. "Virtualising process assessments to facilitate continual service improvement in IT service management." 26th Australasian Conference on Information Systems (ACIS 2015). Adelaide, Australia 30 Nov - 04 Dec 2015 Adelaide, South Australia.
The issue of reliability in software mediated process assessments
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark, Rout, Terry and Behari, Suren. 2016. "The issue of reliability in software mediated process assessments." Clarke, Paul M., O'Connor, Rory V., Rout, Terry and Dorling, Alec (ed.) Software Process Improvement and Capability Determination 16th International Conference, SPICE 2016. Dublin, Ireland 09 - 10 Jun 2016 Switzerland. https://doi.org/10.1007/978-3-319-38980-6_15
University transition challenges for first year domestic CALD students from refugee backgrounds: a case study from an Australian regional university
Kong, Eric, Harmsworth, Sarah, Rajaeian, Mohammad Mehdi, Parkes, Geoffrey, Bishop, Sue, AlMansouri, Bassim and Lawrence, Jill. 2016. "University transition challenges for first year domestic CALD students from refugee backgrounds: a case study from an Australian regional university." Australian Journal of Adult Learning. 56 (2), pp. 170-197.
A qualitative analysis of social intelligence in non-profit organisations: external knowledge acquisition for human capital development, organisational learning and innovation
Kong, Eric. 2015. "A qualitative analysis of social intelligence in non-profit organisations: external knowledge acquisition for human capital development, organisational learning and innovation." Knowledge Management Research and Practice. 13 (4), pp. 463-474. https://doi.org/10.1057/kmrp.2013.63
Human capital and external knowledge acquisition in non-profit organisations: facilitating strategic advantage during an economic crisis
Kong, Eric. 2014. "Human capital and external knowledge acquisition in non-profit organisations: facilitating strategic advantage during an economic crisis." Ordonez de Pablos, Patricia, Turro, Lluis Jovell, Tennyson, Robert D and Zhao, Jingyuan (ed.) Knowledge management for competitive advantage during economic crisis. Hershey, Pennsylvania. IGI Global. pp. 82-99
Eco-apparel marketing strategy: an innovative approach to overcome marketing barriers
Neupane, Saugat, Chimhundu, Ranga and Kong, Eric. 2015. "Eco-apparel marketing strategy: an innovative approach to overcome marketing barriers." 2015 Academy of International Business Australia and New Zealand Chapter (AIB-ANZ) Annual Symposium: Interdisciplinarity and Methodological Pluralism in Internationalisation Research. Brisbane, Australia 20 Nov 2015 Brisbane, Australia.
Category captain arrangements in grocery retail marketing
Chimhundu, Ranga, Kong, Eric and Gururajan, Raj. 2015. "Category captain arrangements in grocery retail marketing." Asia Pacific Journal of Marketing and Logistics. 27 (3), pp. 368-384. https://doi.org/10.1108/APJML-08-2014-0124
Towards transparent and efficient process assessments for IT service management
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2014. "Towards transparent and efficient process assessments for IT service management." Communications in Computer and Information Science. 477, pp. 165-176. https://doi.org/10.1007/978-3-319-13036-1_15
Consistent! Transparent! D.I.Y. ITSM process assessment approach
Shrestha, Anup and Kennedy, Graham. 2014. "Consistent! Transparent! D.I.Y. ITSM process assessment approach." iTSMF Australia Annual Conference (LEADit 2014): IT Service Management in a Connected World. Melbourne, Australia 13 - 15 Aug 2014 Melbourne, Australia.
A method to select IT service management processes for improvement
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2014. "A method to select IT service management processes for improvement." JITTA: an information systems journal. 15 (3), pp. 31-56.
Facilitating cross-sector collaboration for collective impact: a knowledge management perspective
Kong, Eric. 2014. "Facilitating cross-sector collaboration for collective impact: a knowledge management perspective." Li, Chien‐Kuo and Hung, Ta‐Wei (ed.) International Symposium on Business and Management: Fall Session (ISBM 2014). Tokyo, Japan 12 - 14 Nov 2014 Taipei, Taiwan.
Smart tools for IT service management: a review of two decision support system projects
Valverde, Raul, Cater-Steel, Aileen, Shrestha, Anup and Toleman, Mark. 2014. "Smart tools for IT service management: a review of two decision support system projects." Sharda, Ramesh and Sagarnaga, Jose (ed.) 4th International Conference on Engaged Management Scholarship (EDBA 2014): Bridging. Tulsa, United States 11 - 14 Sep 2014 Tulsa, OK. United States. https://doi.org/10.2139/ssrn.2553012
Hybrid governance in India: A research review and agenda
Thomson, Stanley Bruce, Sharma, Deepak and Kong, Eric. 2014. "Hybrid governance in India: A research review and agenda." Asia Pacific Journal of Public Administration. 36 (4), pp. 313-321. https://doi.org/10.1080/23276665.2014.975907
Development and evaluation of a software-mediated process assessment approach in IT service management
Shrestha, Anup. 2015. Development and evaluation of a software-mediated process assessment approach in IT service management. PhD Thesis Doctor of Philosophy. University of Southern Queensland.
Using electronic and mobile data services in the Australian healthcare sector: the challenges from end-users' viewpoints
Tsai, Heng-Sheng (Aaron) and Kong, Eric. 2013. "Using electronic and mobile data services in the Australian healthcare sector: the challenges from end-users' viewpoints." International Journal of Technology, Knowledge and Society. 9 (3), pp. 63-71.
A tool for IT service management process assessment for process improvement
Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee, Toleman, Mark and Rout, Terry. 2013. "A tool for IT service management process assessment for process improvement." Heidrich, Jens, Oivo, Markku, Jedlitschka, Andreas and Baldassarre, Marie Teresa (ed.) 14th International Conference on Product-Focused Software Process Improvement (PROFES 2013). Paphos, Cyprus 12 - 14 Jun 2013 Berlin, Germany. https://doi.org/10.1007/978-3-642-39259-7_27
ITSM process assessments using ISO/IEC 15504 for CSI
Shrestha, Anup, Collins, Paul and Cater-Steel, Aileen. 2013. "ITSM process assessments using ISO/IEC 15504 for CSI." Informed Intelligence: ITSMF Australia Bulletin.
A preliminary study of neuro-linguistic programming in non-profit organizations: facilitating knowledge and learning capabilities for innovation
Kong, Eric and Farrell, Mark. 2014. "A preliminary study of neuro-linguistic programming in non-profit organizations: facilitating knowledge and learning capabilities for innovation." Al-Hakim, Latif and Jin, Chen (ed.) Quality innovation: knowledge, theory, and practices. Hershey, PA. United States. IGI Global. pp. 189-205
Managing Indian IT professionals for global competitiveness: the role of human resource practices in developing knowledge and learning capabilities for innovation
Kong, Eric, Chadee, Doren and Raman, Revti. 2013. "Managing Indian IT professionals for global competitiveness: the role of human resource practices in developing knowledge and learning capabilities for innovation." Knowledge Management Research and Practice. 11 (4), pp. 334-345. https://doi.org/10.1057/kmrp.2012.21
Family business succession - trust and gender issues in family and non-family succcession
Henry, Michael, Erwee, Ronel and Kong, Eric. 2013. "Family business succession - trust and gender issues in family and non-family succcession." Yamak, Sibel (ed.) 13th Annual Conference of the European Academy of Management: Democratising Management (EURAM 2013) . Istanbul, Turkey 26 - 29 Jun 2013 Istanbul, Turkey.
Insights from Canadian case studies on succession and knowledge transfer in family firms
Henry, Mike, Erwee, Ronel and Kong, Eric. 2013. "Insights from Canadian case studies on succession and knowledge transfer in family firms." Jensen , M. and Devinney, T. (ed.) 3rd International Conference on Engaged Management Scholarship (EMS 2013). Atlanta, United States 19 - 22 Sep 2013 Chicago, IL. United States. https://doi.org/10.2139/ssrn.2327884
Efficient intrusion detection scheme based on SVM
Zhou, Guangping and Shrestha, Anup. 2013. "Efficient intrusion detection scheme based on SVM." Journal of Networks. 8 (9), pp. 2128-2134. https://doi.org/10.4304/jnw.8.9.2128-2134
The effect of structural capital for human capital development and management in social enterprises
Kong, Eric. 2014. "The effect of structural capital for human capital development and management in social enterprises." Ordonez de Pablos, Patricia and Tennyson, Robert D. (ed.) Strategic approaches for human capital management and development in a turbulent economy. Hershey, PA. United States. IGI Global. pp. 73-90
The role of human resource strategies and practices in developing intellectual capital for innovation in nonprofit organizations
Kong, Eric. 2013. "The role of human resource strategies and practices in developing intellectual capital for innovation in nonprofit organizations." Ordonez de Pablos, Patricia, Tennyson, Robert D. and Zhao, Jingyuan (ed.) Intellectual capital strategy management for knowledge-based organizations. Hershey, PA. United States. IGI Global. pp. 174-194
Strategic trisector collaboration in disaster response
Kong, Eric. 2013. "Strategic trisector collaboration in disaster response." World Review of Business Research. 3 (2), pp. 127-140.
Environmental disclosure practices in national oil and gas corporations and international oil and gas corporations operating in Organization of Arab Petroleum Exporting Countries
Eljayash, Kamal Mehemed, Kavanagh, Marie and Kong, Eric. 2013. "Environmental disclosure practices in national oil and gas corporations and international oil and gas corporations operating in Organization of Arab Petroleum Exporting Countries." International Journal of Business, Economics and Law. 2 (1), pp. 35-52.
Environmental disclosure practices in national oil and gas corporations and international oil and gas corporations operating in Organization of Arab Petroleum Exporting Countries
Eljayash, Kamal Mehemed, Kavanagh, Marie and Kong, Eric. 2013. "Environmental disclosure practices in national oil and gas corporations and international oil and gas corporations operating in Organization of Arab Petroleum Exporting Countries." Kuala Lumpur International Business, Economics and Law Conference (KLIBEL 2012): Business, Economics and Law for World Peace. Kuala Lumpur, Malaysia 08 - 09 Apr 2013 Kuala Lumpur, Malaysia.
Social ITSM - challenges and benefits
Shrestha, Anup. 2012. "Social ITSM - challenges and benefits." At Your Service. 2 (3), pp. 3-7.
Social ITSM: exploring challenges and benefits
Shrestha, Anup. 2012. "Social ITSM: exploring challenges and benefits." ITSMF Bulletin: Informed Intelligence.
Deploying mobile data services: an Australian case study
Tsai, Heng-Sheng, Gururajan, Raj, Kong, Eric, Hafeez-Baig, Abdul and Lin, Meng Kuan. 2012. "Deploying mobile data services: an Australian case study." IT Professional: technology solutions for the enterprise. 14 (5), pp. 22-27. https://doi.org/10.1109/MITP.2012.47
Towards an improved IT service desk system and processes: a case study
Jäntti, Marko, Cater-Steel, Aileen and Shrestha, Anup. 2012. "Towards an improved IT service desk system and processes: a case study." International Journal on Advances in Systems and Measurements. 5 (3 & 4), pp. 203-215.
A model to select processes for IT service management improvement
Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2012. "A model to select processes for IT service management improvement." Lamp, John (ed.) 23rd Australasian Conference on Information Systems (ACIS 2012): Location, Location, Location. Geelong, Australia 03 - 05 Dec 2012 Geelong, Australia.
The quantity and quality of environmental disclosure in annual reports of national oil and gas companies in Middle East and North Africa
Eljayash, Kamal Mehemed, James, Kieran and Kong, Eric. 2012. "The quantity and quality of environmental disclosure in annual reports of national oil and gas companies in Middle East and North Africa." International Journal of Economics and Finance. 4 (10), pp. 201-217. https://doi.org/10.5539/ijef.v4n10p201
The potential of neuro-linguistic programming in human capital development
Kong, Eric. 2012. "The potential of neuro-linguistic programming in human capital development." Electronic Journal of Knowledge Management. 10 (2), pp. 131-141.
Facilitating knowledge and learning capabilities through neuro-linguistic programming
Kong, Eric and Farrell, Mark. 2012. "Facilitating knowledge and learning capabilities through neuro-linguistic programming." The International Journal of Learning. 18 (3), pp. 253-265.
Social intelligence and top management team: an exploratory study of external knowledge acquisition for strategic change in global IT service providers in India
Kong, Eric, Chadee, Doren and Raman, Revti. 2012. "Social intelligence and top management team: an exploratory study of external knowledge acquisition for strategic change in global IT service providers in India." International Journal of Learning and Change. 6 (1/2), pp. 1-17.
Prospects of social enterprises from a framing perspective
Ko, Stephen and Kong, Eric. 2012. "Prospects of social enterprises from a framing perspective." International Journal of Interdisciplinary Social Sciences. 6 (4), pp. 169-186.
Building social and community cohesion: the role of social enterprises in facilitating settlement experiences for immigrants from non-English speaking backgrounds
Kong, Eric. 2011. "Building social and community cohesion: the role of social enterprises in facilitating settlement experiences for immigrants from non-English speaking backgrounds." International Journal of Interdisciplinary Social Sciences. 6 (3), pp. 115-128.
A qualitative analysis of intellectual capital in Australian social service nonprofit organizations
Kong, Eric and Ramia, Gaby. 2009. "A qualitative analysis of intellectual capital in Australian social service nonprofit organizations." AOM 2009: Green Management Matters. Chicago, United States 07 - 11 Aug 2009 Westchester, NY, United States.
Mapping out social enterprises development: a framing perspective
Ko, Stephen and Kong, Eric. 2009. "Mapping out social enterprises development: a framing perspective." Solomon, George T. (ed.) AOM 2009: Green Management Matters. Chicago, United States 07 - 11 Aug 2009 New York, NY. United States.
Harnessing knowledge for innovation in social enterprises: an intellectual capital perspective
Kong, Eric. 2009. "Harnessing knowledge for innovation in social enterprises: an intellectual capital perspective." Solomon, George T. (ed.) AOM 2009: Green Management Matters. Chicago, United States 07 - 11 Aug 2009 Westchester, NY. United States.
The role of human resource practices in developing knowledge and learning capabilities for innovation: A study of IT service providers in India
Kong, Eric, Chadee, Doren and Raman, Revti. 2011. "The role of human resource practices in developing knowledge and learning capabilities for innovation: A study of IT service providers in India." Sohal, Amrik (ed.) QIK 2011: Aligning Innovation in Developed and Emerging Economies. Kuala Lumpur, Malaysia 15 - 18 Feb 2011 Kuala Lumpur, Malaysia.
The role of intellectual capital in non-profit strategic management: an exploratory study of social service non-profit organisations (SSNPOs) and new public management in Australia
Kong, Eric. 2011. The role of intellectual capital in non-profit strategic management: an exploratory study of social service non-profit organisations (SSNPOs) and new public management in Australia. Saarbrüchen, Germany. VDM Verlag Dr. Muller.
Strategic relationships of human capital, strategic human resource management and human resource management
Kong, Eric. 2010. "Strategic relationships of human capital, strategic human resource management and human resource management." Ali, Ruhani (ed.) AAMC 2010: Asian Management: Challenges and Opportunities in Turbulent Times. Macau, China 12 - 14 Dec 2010 Macau, China.
A qualitative analysis of intellectual capital in social service non-profit organisations: a theory-practice divide
Kong, Eric and Ramia, Gaby. 2010. "A qualitative analysis of intellectual capital in social service non-profit organisations: a theory-practice divide." Journal of Management and Organization. 16 (5), pp. 656-676. https://doi.org/10.5172/jmo.2010.16.5.656
The role of image and reputation as intangible resources in non-profit organisations: a relationship management perspective
Kong, Eric and Farrell, Mark. 2010. "The role of image and reputation as intangible resources in non-profit organisations: a relationship management perspective." Tsui, Eric (ed.) ICICKM 2010: 7th International Conference on Intellectual Capital, Knowledge Management and Organisational Learning. Hong Kong, China 11 - 12 Nov 2010 Reading, United Kingdom.
Developing organizational knowledge and learning capabilities: synergistic relationships of human capital, strategic human resource management and human resource management
Kong, Eric. 2010. "Developing organizational knowledge and learning capabilities: synergistic relationships of human capital, strategic human resource management and human resource management." The International Journal of Learning. 17 (5), pp. 63-80.
Knowledge and learning capabilities in non-profit organizations: a relational capital perspective
Kong, Eric and Farrell, Mark. 2010. "Knowledge and learning capabilities in non-profit organizations: a relational capital perspective." The International Journal of Learning. 17 (3), pp. 97-116.
Analysing BSC and IC's usefulness in nonprofit organizations
Kong, Eric. 2010. "Analysing BSC and IC's usefulness in nonprofit organizations." Journal of Intellectual Capital. 11 (3), pp. 284-304. https://doi.org/10.1108/14691931011064554
Harnessing knowledge for innovation in social enterprises: an intellectual capital perspective
Kong, Eric. 2010. "Harnessing knowledge for innovation in social enterprises: an intellectual capital perspective." Al-Hakim, Latif and Jin, Chen (ed.) Innovation in business and enterprise: technologies and frameworks. Hershey, PA. United States. IGI Global. pp. 162-184
Innovation processes in social enterprises: an IC perspective
Kong, Eric. 2010. "Innovation processes in social enterprises: an IC perspective." Journal of Intellectual Capital. 11 (2), pp. 158-178. https://doi.org/10.1108/14691931011039660
Intellectual capital and non-profit organizations in the knowledge economy: editorial and introduction to special issue
Kong, Eric. 2010. "Intellectual capital and non-profit organizations in the knowledge economy: editorial and introduction to special issue." Journal of Intellectual Capital. 11 (2), pp. 97-106. https://doi.org/10.1108/14691931011039624
Perceptions of information flow and sharing in non-profit organisations: a relational capital perspective
Kong, Eric. 2009. "Perceptions of information flow and sharing in non-profit organisations: a relational capital perspective." Peng, Jie, Al-Hakim, Latif and Chen, Guoqing (ed.) COINFO 2009: Managing Virtual Organisations and Information in the Era of Globalisation. Beijing, China 21 - 23 Nov 2009 Los Alamitos, CA. United States. https://doi.org/10.1109/COINFO.2009.67
Human capital as a key component of intellectual capital in non-profit organisations
Kong, Eric. 2003. "Human capital as a key component of intellectual capital in non-profit organisations." Delener, Nejdet and Chao, Chiang-Nan (ed.) Challenging the Frontiers in Global Business and Technology: Implementation of Changes in Values, Strategy and Policy, Governance and Knowledge Management (2003). Budapest, Hungary 08 - 12 Jul 2003 New York, United States.
An intellectual capital perspective of non-profit strategy: a strategic advantage conceptual framework
Kong, Eric. 2006. "An intellectual capital perspective of non-profit strategy: a strategic advantage conceptual framework." Basu, Parikshit K, O’Neill, Grant and Travaglione, Anthony (ed.) ICCB 2006: Engagement and Change: Managing in a Free Trade Environment. Leura, Australia 21 - 22 Sep 2006 Wagga Wagga, Australia.
Non-profit strategy in the knowledge economy: an intellectual capital perspective
Kong, Eric. 2006. "Non-profit strategy in the knowledge economy: an intellectual capital perspective." Zhao, Xiande and Baoding, Liu (ed.) 11th Annual Conference of Asia Pacific Decision Sciences Institute (APDSI 2006): Innovation and Service Excellence for Competitive Advantage in the Global Environment. Hong Kong, China 14 - 18 Jun 2006 Hong Kong, China.
Strategic innovation in member-serving non-profit organisations: the role of governance structure, knowledge sharing and decision making
Kong, Eric, Jenkins, Stacey and Ardagh, David. 2008. "Strategic innovation in member-serving non-profit organisations: the role of governance structure, knowledge sharing and decision making." Hoque, M. Z. and Salim, R. (ed.) 9th International Business Research Conference. Melbourne, Australia 24 - 26 Nov 2008 Melbourne, Australia.
Intellectual capital and external environment link in organisations
Kong, Eric. 2007. "Intellectual capital and external environment link in organisations." Chapman, Ross (ed.) ANZAM 2007: Managing Our Intellectual and Social Capital. Sydney, Australia 04 - 07 Dec 2007 Lindfield, Australia.
Business-charity-government strategic partnership: applying cause-related marketing in Thailand's tourism program
Sirisuthikul, Varintra and Kong, Eric. 2006. "Business-charity-government strategic partnership: applying cause-related marketing in Thailand's tourism program." Kennedy, Jessica and Di Milia, Lee (ed.) ANZAM 2006: Management: Pragmatism, Philosophy, Priorities. Yeppoon, Australia 06 - 09 Dec 2006 Queensland, Australia.
Strategic relationships of human capital, strategic human resource management and human resource management
Kong, Eric. 2007. "Strategic relationships of human capital, strategic human resource management and human resource management." Christopher, Bart, Bontis, Nick and Wakefield, Patricia (ed.) 28th McMaster World Congress on Intellectual Capital and Innovation. Hamilton, Canada 24 - 26 Jan 2007 Hamilton, Canada.
The human capital and human resource management relationships in non-profit organisations: misunderstanding and implication
Kong, Eric. 2007. "The human capital and human resource management relationships in non-profit organisations: misunderstanding and implication." International Journal of Knowledge Management Studies. 1 (3/4), pp. 471-483. https://doi.org/10.1504/IJKMS.2007.012536
Social responsibility framework and business-nonprofit-government partnerships
Sirisuthikul, Varintra and Kong, Eric. 2007. "Social responsibility framework and business-nonprofit-government partnerships." Thyne, Maree, Deans, Kenneth R. and Gnoth, Juergen (ed.) ANZMAC 2007: 3Rs Reputation, Responsibility and Relevance: Doctoral Colloquium Writing Workshop. Dunedin, New Zealand 30 Nov - 02 Dec 2007 Dunedin, New Zealand.
A review of the strategic management literature: the importance of intellectual capital in the non-profit sector
Kong, Eric. 2007. "A review of the strategic management literature: the importance of intellectual capital in the non-profit sector." Christopher, Bart, Bontis, Nick and Wakefield, Patricia (ed.) 28th McMaster World Congress on Intellectual Capital and Innovation. Hamilton, Canada 24 - 26 Jan 2007 Hamilton, Ontario, Canada.
The strategic importance of intellectual capital in the non-profit sector
Kong, Eric. 2007. "The strategic importance of intellectual capital in the non-profit sector." Journal of Intellectual Capital. 8 (4), pp. 721-731. https://doi.org/10.1108/14691930710830864
The development of strategic management in the non-profit context: Intellectual capital in social service non-profit organisations
Kong, Eric. 2008. "The development of strategic management in the non-profit context: Intellectual capital in social service non-profit organisations." International Journal of Management Reviews. 10 (3), pp. 281-299. https://doi.org/10.1111/j.1468-2370.2007.00224.x
Intellectual capital and strategic human resource management in social service non-profit organisations in Australia
Kong, Eric and Thomson, S. Bruce. 2006. "Intellectual capital and strategic human resource management in social service non-profit organisations in Australia." International Journal of Human Resources Development and Management. 6 (2-4), pp. 213-231. https://doi.org/10.1504/IJHRDM.2006.010396
The conceptual connections between intellectual capital, strategic human resource management and human resource management
Kong, Eric and Thomson, S. Bruce. 2007. "The conceptual connections between intellectual capital, strategic human resource management and human resource management." Chapman, Ross (ed.) ANZAM 2007: Managing Our Intellectual and Social Capital. Sydney, Australia 04 - 07 Dec 2007 Lindfield, Australia.
Intellectual capital and external environment links in organisations: an exploratory study
Kong, Eric. 2008. "Intellectual capital and external environment links in organisations: an exploratory study." International Journal of Knowledge Management Studies. 8 (4), pp. 9-17.
An intellectual capital perspective of competitive advantage in non-profit organisations
Kong, Eric and Prior, Daniel. 2008. "An intellectual capital perspective of competitive advantage in non-profit organisations." International Journal of Nonprofit and Voluntary Sector Marketing. 13 (2), pp. 119-128. https://doi.org/10.1002/nvsm.315
Intellectual capital as a strategic tool for organising social services: a qualitative analysis of the Australian non-profit sector
Kong, Eric. 2007. "Intellectual capital as a strategic tool for organising social services: a qualitative analysis of the Australian non-profit sector." Chapman, Ross (ed.) ANZAM 2007: Managing Our Intellectual and Social Capital. Sydney, Australia 04 - 07 Dec 2007 Lindfield, Australia.
Using intellectual capital as a strategic tool for non-profit organisations
Kong, Eric. 2003. "Using intellectual capital as a strategic tool for non-profit organisations." The International Journal of Knowledge, Culture and Change Management. 3 (1), pp. 467-474.
An intellectual capital perspective of human resource strategies and practices
Kong, Eric and Thomson, S. Bruce. 2009. "An intellectual capital perspective of human resource strategies and practices." Knowledge Management Research and Practice. 7 (4), pp. 356-364. https://doi.org/10.1057/kmrp.2009.27
A preliminary analysis of learning processes for innovation in member-serving nonprofit organizations: the role of governance structure and its elements - shared knowledge, decision making and benefit sharing
Kong, Eric, Jenkins, Stacey and Ardagh, David. 2009. "A preliminary analysis of learning processes for innovation in member-serving nonprofit organizations: the role of governance structure and its elements - shared knowledge, decision making and benefit sharing." The International Journal of Learning. 16 (6), pp. 1-16.
Facilitating learning through intellectual capital in social service nonprofit organizations
Kong, Eric. 2009. "Facilitating learning through intellectual capital in social service nonprofit organizations." The International Journal of Learning. 16 (2), pp. 533-548.