A qualitative analysis of intellectual capital in Australian social service nonprofit organizations

Paper

Kong, Eric and Ramia, Gaby. 2009. "A qualitative analysis of intellectual capital in Australian social service nonprofit organizations." AOM 2009: Green Management Matters. Chicago, United States 07 - 11 Aug 2009 Westchester, NY, United States.
Paper/Presentation Title

A qualitative analysis of intellectual capital in Australian social service nonprofit organizations

Presentation TypePaper
AuthorsKong, Eric (Author) and Ramia, Gaby (Author)
Journal or Proceedings TitleProceedings of the 2009 Academy of Management Annual Meeting
Number of Pages29
Year2009
Place of PublicationWestchester, NY, United States
Web Address (URL) of Paperhttp://meeting.aomonline.org/2009/
Conference/EventAOM 2009: Green Management Matters
Event Details
AOM 2009: Green Management Matters
Event Date
07 to end of 11 Aug 2009
Event Location
Chicago, United States
Abstract

In responding to the public management agendas of government, nonprofit organizations (NPOs) have had to commercialize, casting questions over their investment in human and social concerns. This paper analyses the utility of intellectual capital (IC) in addressing NPOs’ conflicts between commercial and social objectives. On the basis of data from in-depth interviews with 35 senior nonprofit managers across 22 large Australian social service nonprofit organizations (SSNPOs), the analysis confirms that IC assists SSNPOs in managing the social-commercial divide, but that managers’ understandings of the IC concept are often different to those contained in the IC literature. This highlights the theory-practice divide. The paper contributes to debates on NPO strategy, first by arguing that IC can be utilized as a nonprofit strategic management conceptual framework and second by highlighting slippages in the meaning and significance of IC. The analysis also prescribes ways the IC concept may be utilized more effectively, not only in Australian SSNPO practice but also in other developed countries with similar environments.

Keywordsintellectual capital; social service nonprofit organizations (SSNPOs); qualitative analysis
ANZSRC Field of Research 2020520104. Industrial and organisational psychology (incl. human factors)
359999. Other commerce, management, tourism and services not elsewhere classified
350709. Organisation and management theory
Public Notes

Restricted access to paper at author's request.

Byline AffiliationsSchool of Management and Marketing
University of Sydney
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