A qualitative analysis of intellectual capital in Australian social service nonprofit organizations
Paper
Paper/Presentation Title | A qualitative analysis of intellectual capital in Australian social service nonprofit organizations |
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Presentation Type | Paper |
Authors | Kong, Eric (Author) and Ramia, Gaby (Author) |
Journal or Proceedings Title | Proceedings of the 2009 Academy of Management Annual Meeting |
Number of Pages | 29 |
Year | 2009 |
Place of Publication | Westchester, NY, United States |
Web Address (URL) of Paper | http://meeting.aomonline.org/2009/ |
Conference/Event | AOM 2009: Green Management Matters |
Event Details | AOM 2009: Green Management Matters Event Date 07 to end of 11 Aug 2009 Event Location Chicago, United States |
Abstract | In responding to the public management agendas of government, nonprofit organizations (NPOs) have had to commercialize, casting questions over their investment in human and social concerns. This paper analyses the utility of intellectual capital (IC) in addressing NPOs’ conflicts between commercial and social objectives. On the basis of data from in-depth interviews with 35 senior nonprofit managers across 22 large Australian social service nonprofit organizations (SSNPOs), the analysis confirms that IC assists SSNPOs in managing the social-commercial divide, but that managers’ understandings of the IC concept are often different to those contained in the IC literature. This highlights the theory-practice divide. The paper contributes to debates on NPO strategy, first by arguing that IC can be utilized as a nonprofit strategic management conceptual framework and second by highlighting slippages in the meaning and significance of IC. The analysis also prescribes ways the IC concept may be utilized more effectively, not only in Australian SSNPO practice but also in other developed countries with similar environments. |
Keywords | intellectual capital; social service nonprofit organizations (SSNPOs); qualitative analysis |
ANZSRC Field of Research 2020 | 520104. Industrial and organisational psychology (incl. human factors) |
359999. Other commerce, management, tourism and services not elsewhere classified | |
350709. Organisation and management theory | |
Public Notes | Restricted access to paper at author's request. |
Byline Affiliations | School of Management and Marketing |
University of Sydney |
https://research.usq.edu.au/item/9z15w/a-qualitative-analysis-of-intellectual-capital-in-australian-social-service-nonprofit-organizations
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