University transition challenges for first year domestic CALD students from refugee backgrounds: a case study from an Australian regional university

Article


Kong, Eric, Harmsworth, Sarah, Rajaeian, Mohammad Mehdi, Parkes, Geoffrey, Bishop, Sue, AlMansouri, Bassim and Lawrence, Jill. 2016. "University transition challenges for first year domestic CALD students from refugee backgrounds: a case study from an Australian regional university." Australian Journal of Adult Learning. 56 (2), pp. 170-197.
Article Title

University transition challenges for first year domestic CALD students from refugee backgrounds: a case study from an Australian regional university

ERA Journal ID20795
Article CategoryArticle
AuthorsKong, Eric (Author), Harmsworth, Sarah (Author), Rajaeian, Mohammad Mehdi (Author), Parkes, Geoffrey (Author), Bishop, Sue (Author), AlMansouri, Bassim (Author) and Lawrence, Jill (Author)
Journal TitleAustralian Journal of Adult Learning
Journal Citation56 (2), pp. 170-197
Number of Pages28
Year2016
PublisherAdult Learning Australia
Place of PublicationFootscray, Australia
ISSN1443-1394
Web Address (URL)https://www.ajal.net.au/university-transition-challenges-for-first-year-domestic-cald-students-from-refugee-backgrounds-a-case-study-from-an-australian-regional-university/
Abstract

Culturally and linguistically diverse (CALD) is used broadly and inclusively to describe communities with diverse language, ethnic background, nationality, dress, traditions, food, societal structures, art and religion characteristics. Domestic CALD people are either refugees or voluntary migrants and have obtained permanent residency or citizenship. This paper identifies the key issues, challenges and needs of first year domestic CALD students from refugee backgrounds at a multi-campus regional university in Queensland, Australia. The term refugee background is used in the paper as the students are no longer refugees having successfully transitioned from refugee status to being permanent residents. Qualitative data was collected through one-on-one semi-structured interviews and focus groups with domestic CALD students from refugee backgrounds, and from key informants including teaching, administrative, and senior management staff members. Other than language and differences in education styles, this cohort of students faced other challenges, particularly in a regional setting, including socio-cultural issues, technology issues, family and health challenges and limited staff awareness of refugee needs. The findings provide insights into how Australian regional university policy makers could develop effective strategies, practices, procedures and policies to support CALD students from refugee backgrounds and to improve their retention and progression.

Keywordsdomestic culturally and linguistically diverse (CALD) students; refugees; Australian regional university; higher education; equity
ANZSRC Field of Research 2020390303. Higher education
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Byline AffiliationsSchool of Management and Enterprise
University of Southern Queensland
Australian Centre for Sustainable Business and Development
Institution of OriginUniversity of Southern Queensland
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Clarke, Jessamyn, Sheehan, Barry and Bishop, Sue. 2014. "You're in a safe place: community-centred programs supporting the resettlement of Sudanese people from refugee backgrounds." Postle, Glen David, Burton, Lorelle Jane and Danaher, Patrick Alan (ed.) Community capacity building: lessons from adult learning in Australia. Leicester, United Kingdom. NIACE. pp. 139-159
Hybrid governance in India: A research review and agenda
Thomson, Stanley Bruce, Sharma, Deepak and Kong, Eric. 2014. "Hybrid governance in India: A research review and agenda." Asia Pacific Journal of Public Administration. 36 (4), pp. 313-321. https://doi.org/10.1080/23276665.2014.975907
Putting it together: Albert Camus, Michel Foucault and an ethics of the self
Parkes, Geoffrey. 2008. "Putting it together: Albert Camus, Michel Foucault and an ethics of the self." University of Bucharest Review. 10 (2), pp. 67-72.
He's gonna be a little gay: redneckognising the queer American family in Here comes Honey Boo Boo
Parkes, Geoff. 2013. "He's gonna be a little gay: redneckognising the queer American family in Here comes Honey Boo Boo." Mountfort, Paul (ed.) 4th Annual Popular Culture Association of Australia and New Zealand Conference (PopCAANZ 2013). Brisbane, Australia 24 - 26 Jun 2013 Auckland, New Zealand.
Family business succession - trust and gender issues in family and non-family succcession
Henry, Michael, Erwee, Ronel and Kong, Eric. 2013. "Family business succession - trust and gender issues in family and non-family succcession." Yamak, Sibel (ed.) 13th Annual Conference of the European Academy of Management (EURAM 2013) . Istanbul, Turkey 26 - 29 Jun 2013 Istanbul, Turkey.
Designing and evaluating an empowering online pedagogy for commencing students: a case study
Lawrence, Jill. 2013. "Designing and evaluating an empowering online pedagogy for commencing students: a case study." International Journal of the First Year in Higher Education. 4 (2), pp. 49-61.
Using electronic and mobile data services in the Australian healthcare sector: the challenges from end-users' viewpoints
Tsai, Heng-Sheng (Aaron) and Kong, Eric. 2013. "Using electronic and mobile data services in the Australian healthcare sector: the challenges from end-users' viewpoints." International Journal of Technology, Knowledge and Society. 9 (3), pp. 63-71.
An associate dean's community of practice: rising to the leadership challenges of engaging distance students using blended models of learning and teaching
Lawrence, Jill, Burton, Lorelle, Summers, Jane, Noble, Karen and Gibbings, Peter. 2013. "An associate dean's community of practice: rising to the leadership challenges of engaging distance students using blended models of learning and teaching." Willems, J., Tynan, B. and James, R. (ed.) Global challenges and perspectives in blended and distance learning. United States. IGI Global. pp. 212-222
An investigation of the social and academic experiences of Arabic international students in Australian tertiary education
Almansouri, Bassim. 2014. An investigation of the social and academic experiences of Arabic international students in Australian tertiary education. PhD Thesis Doctor of Philosophy. University of Southern Queensland.
A preliminary study of neuro-linguistic programming in non-profit organizations: facilitating knowledge and learning capabilities for innovation
Kong, Eric and Farrell, Mark. 2014. "A preliminary study of neuro-linguistic programming in non-profit organizations: facilitating knowledge and learning capabilities for innovation." Al-Hakim, Latif and Jin, Chen (ed.) Quality innovation: knowledge, theory, and practices. Hershey, PA. United States. IGI Global. pp. 189-205
Managing Indian IT professionals for global competitiveness: the role of human resource practices in developing knowledge and learning capabilities for innovation
Kong, Eric, Chadee, Doren and Raman, Revti. 2013. "Managing Indian IT professionals for global competitiveness: the role of human resource practices in developing knowledge and learning capabilities for innovation." Knowledge Management Research and Practice. 11 (4), pp. 334-345. https://doi.org/10.1057/kmrp.2012.21
Insights from Canadian case studies on succession and knowledge transfer in family firms
Henry, Mike, Erwee, Ronel and Kong, Eric. 2013. "Insights from Canadian case studies on succession and knowledge transfer in family firms." Jensen , M. and Devinney, T. (ed.) 3rd International Conference on Engaged Management Scholarship (EMS 2013). Atlanta, United States 19 - 22 Sep 2013 Chicago, IL. United States. https://doi.org/10.2139/ssrn.2327884
The effect of structural capital for human capital development and management in social enterprises
Kong, Eric. 2014. "The effect of structural capital for human capital development and management in social enterprises." Ordonez de Pablos, Patricia and Tennyson, Robert D. (ed.) Strategic approaches for human capital management and development in a turbulent economy. Hershey, PA. United States. IGI Global. pp. 73-90
The role of human resource strategies and practices in developing intellectual capital for innovation in nonprofit organizations
Kong, Eric. 2013. "The role of human resource strategies and practices in developing intellectual capital for innovation in nonprofit organizations." Ordonez de Pablos, Patricia, Tennyson, Robert D. and Zhao, Jingyuan (ed.) Intellectual capital strategy management for knowledge-based organizations. Hershey, PA. United States. IGI Global. pp. 174-194
Producing pedagogy
Burton, Lorelle, Lawrence, Jill, Dashwood, Ann and Brown, Alice. 2013. Producing pedagogy. Newcastle upon Tyne, United Kingdom. Cambridge Scholars Publishing.
Strategic trisector collaboration in disaster response
Kong, Eric. 2013. "Strategic trisector collaboration in disaster response." World Review of Business Research. 3 (2), pp. 127-140.
Developing DART: a digital learning tool to facilitate equity and access in the contemporary higher education context
Burton, Lorelle, Lawrence, Jill, Summers, Jane, Gibbings, Peter and Noble, Karen. 2013. "Developing DART: a digital learning tool to facilitate equity and access in the contemporary higher education context." Sims, Roderick and Kigotho, Mutuota (ed.) Open and Distance Learning Association of Australia Distance Education Summit (ODLAA 2013): Education Across Space and Time: Meeting the Diverse Needs of the Distance Learner. Sydney, Australia 04 - 06 Feb 2013 Sydney, Australia.
Environmental disclosure practices in national oil and gas corporations and international oil and gas corporations operating in Organization of Arab Petroleum Exporting Countries
Eljayash, Kamal Mehemed, Kavanagh, Marie and Kong, Eric. 2013. "Environmental disclosure practices in national oil and gas corporations and international oil and gas corporations operating in Organization of Arab Petroleum Exporting Countries." International Journal of Business, Economics and Law. 2 (1), pp. 35-52.
Environmental disclosure practices in national oil and gas corporations and international oil and gas corporations operating in Organization of Arab Petroleum Exporting Countries
Eljayash, Kamal Mehemed, Kavanagh, Marie and Kong, Eric. 2013. "Environmental disclosure practices in national oil and gas corporations and international oil and gas corporations operating in Organization of Arab Petroleum Exporting Countries." Kuala Lumpur International Business, Economics and Law Conference (KLIBEL 2012): Business, Economics and Law for World Peace. Kuala Lumpur, Malaysia 08 - 09 Apr 2013 Kuala Lumpur, Malaysia.
Deploying mobile data services: an Australian case study
Tsai, Heng-Sheng, Gururajan, Raj, Kong, Eric, Hafeez-Baig, Abdul and Lin, Meng Kuan. 2012. "Deploying mobile data services: an Australian case study." IT Professional: technology solutions for the enterprise. 14 (5), pp. 22-27. https://doi.org/10.1109/MITP.2012.47
The quantity and quality of environmental disclosure in annual reports of national oil and gas companies in Middle East and North Africa
Eljayash, Kamal Mehemed, James, Kieran and Kong, Eric. 2012. "The quantity and quality of environmental disclosure in annual reports of national oil and gas companies in Middle East and North Africa." International Journal of Economics and Finance. 4 (10), pp. 201-217. https://doi.org/10.5539/ijef.v4n10p201
Investigating intercultural communication across ethnic diversity: a preliminary study at University Malaysia Terengganu
Ismail, Isma Rosila and Lawrence, Jill. 2012. "Investigating intercultural communication across ethnic diversity: a preliminary study at University Malaysia Terengganu." 2nd Malaysian Postgraduate Conference (MPC 2012). Gold Coast, Australia 07 - 09 Jul 2012 Sydney, Australia.
The potential of neuro-linguistic programming in human capital development
Kong, Eric. 2012. "The potential of neuro-linguistic programming in human capital development." Electronic Journal of Knowledge Management. 10 (2), pp. 131-141.
Factors that impact on rural and remote students’ participation in higher education
Hossain, Delwar, Gorman, Don, Lawrence, Jill and Burton, Lorelle. 2012. "Factors that impact on rural and remote students’ participation in higher education." International Journal of Modern Education and Computer Science. 4 (7), pp. 1-8. https://doi.org/10.5815/ijmecs.2012.07.01
Facilitating knowledge and learning capabilities through neuro-linguistic programming
Kong, Eric and Farrell, Mark. 2012. "Facilitating knowledge and learning capabilities through neuro-linguistic programming." The International Journal of Learning. 18 (3), pp. 253-265.
Social intelligence and top management team: an exploratory study of external knowledge acquisition for strategic change in global IT service providers in India
Kong, Eric, Chadee, Doren and Raman, Revti. 2012. "Social intelligence and top management team: an exploratory study of external knowledge acquisition for strategic change in global IT service providers in India." International Journal of Learning and Change. 6 (1/2), pp. 1-17.
From maintaining to sustaining: moving beyond binaries toward a framework for cultural sustainability in higher education
Hammer, Sara, Lawrence, Jill and Huijser, Hendrik. 2011. "From maintaining to sustaining: moving beyond binaries toward a framework for cultural sustainability in higher education." Midgley, Warren, Tyler, Mark A., Danaher, Patrick Alan and Mander, Alison (ed.) Beyond binaries in education research. New York, USA. Routledge. pp. 181-194
Prospects of social enterprises from a framing perspective
Ko, Stephen and Kong, Eric. 2012. "Prospects of social enterprises from a framing perspective." International Journal of Interdisciplinary Social Sciences. 6 (4), pp. 169-186.
Language, culture and social connectedness in our diverse landscape: connecting students and staff through principles of pedagogy in higher education
Dashwood, Ann and Lawrence, Jill. 2011. "Language, culture and social connectedness in our diverse landscape: connecting students and staff through principles of pedagogy in higher education." Dashwood, Ann and Son, Jeong-Bae (ed.) Language, culture and social connectedness. Newcastle upon Tyne, United Kingdom. Cambridge Scholars Publishing. pp. 1-15
Building social and community cohesion: the role of social enterprises in facilitating settlement experiences for immigrants from non-English speaking backgrounds
Kong, Eric. 2011. "Building social and community cohesion: the role of social enterprises in facilitating settlement experiences for immigrants from non-English speaking backgrounds." International Journal of Interdisciplinary Social Sciences. 6 (3), pp. 115-128.
Decorating the abyss: crafting a post-holocaust ethics of the self
Parkes, Geoffrey. 2010. Decorating the abyss: crafting a post-holocaust ethics of the self. PhD Thesis Doctor of Philosophy. University of Southern Queensland.
Strategic innovation in member-serving non-profit organisations: the role of governance structure, knowledge sharing and decision making
Kong, Eric, Jenkins, Stacey and Ardagh, David. 2008. "Strategic innovation in member-serving non-profit organisations: the role of governance structure, knowledge sharing and decision making." Hoque, M. Z. and Salim, R. (ed.) 9th International Business Research Conference. Melbourne, Australia 24 - 26 Nov 2008 Melbourne, Australia.
The conceptual connections between intellectual capital, strategic human resource management and human resource management
Kong, Eric and Thomson, S. Bruce. 2007. "The conceptual connections between intellectual capital, strategic human resource management and human resource management." Chapman, Ross (ed.) 21st Australian and New Zealand Academy of Management Conference (ANZAM 2007). Sydney, Australia 04 - 07 Dec 2007 Lindfield, Australia.
Intellectual capital as a strategic tool for organising social services: a qualitative analysis of the Australian non-profit sector
Kong, Eric. 2007. "Intellectual capital as a strategic tool for organising social services: a qualitative analysis of the Australian non-profit sector." Chapman, Ross (ed.) 21st Australian and New Zealand Academy of Management Conference (ANZAM 2007). Sydney, Australia 04 - 07 Dec 2007 Lindfield, Australia.
Intellectual capital and external environment link in organisations
Kong, Eric. 2007. "Intellectual capital and external environment link in organisations." Chapman, Ross (ed.) 21st Australian and New Zealand Academy of Management Conference (ANZAM 2007). Sydney, Australia 04 - 07 Dec 2007 Lindfield, Australia.
Business-charity-government strategic partnership: applying cause-related marketing in Thailand's tourism program
Sirisuthikul, Varintra and Kong, Eric. 2006. "Business-charity-government strategic partnership: applying cause-related marketing in Thailand's tourism program." Kennedy, Jessica and Di Milia, Lee (ed.) 20rd Australian and New Zealand Academy of Management Conference (ANZAM 2006). Yeppoon, Australia 06 - 09 Dec 2006 Queensland, Australia.
Rethinking diversity: re-theorising transition as a process of engaging and mastering the multi-literacies of an unfamiliar culture rather than a problem of deficit
Lawrence, Jill. 2000. "Rethinking diversity: re-theorising transition as a process of engaging and mastering the multi-literacies of an unfamiliar culture rather than a problem of deficit." 4th Pacific Rim First Year in Higher Education Conference (FYHE 2000). Brisbane, Australia 05 - 07 Jul 2000 Brisbane, Australia.
The 'deficit-discourse' shift: university teachers and their role in helping first year students persevere and succeed in the new university culture
Lawrence, Jill. 2002. "The 'deficit-discourse' shift: university teachers and their role in helping first year students persevere and succeed in the new university culture." 6th Pacific Rim First Year in Higher Education Conference (FYHE 2002). Christchurch, New Zealand 08 - 10 Jul 2002 Brisbane, Australia.
Facilitating students' critical transition capabilities in a first year nursing course
Lawrence, Jill. 2006. "Facilitating students' critical transition capabilities in a first year nursing course." Bunker, Alison and Vardi, Iris (ed.) 29th Higher Education Research and Development Society of Australasia Annual Conference (HERDSA 2006). Perth, Australia 10 - 12 Jul 2006 Sydney, Australia.
Two conceptual models for facilitating learners' transitions to new post-school learning contexts
Lawrence, Jill. 2009. "Two conceptual models for facilitating learners' transitions to new post-school learning contexts." Field, John, Gallacher, Jim and Ingram, Robert (ed.) Researching transitions in lifelong learning. United States. Routledge. pp. 106-120
A qualitative analysis of intellectual capital in Australian social service nonprofit organizations
Kong, Eric and Ramia, Gaby. 2009. "A qualitative analysis of intellectual capital in Australian social service nonprofit organizations." AOM 2009: Green Management Matters. Chicago, United States 07 - 11 Aug 2009 Westchester, NY, United States.
Mapping out social enterprises development: a framing perspective
Ko, Stephen and Kong, Eric. 2009. "Mapping out social enterprises development: a framing perspective." Solomon, George T. (ed.) AOM 2009: Green Management Matters. Chicago, United States 07 - 11 Aug 2009 New York, NY. United States.
Harnessing knowledge for innovation in social enterprises: an intellectual capital perspective
Kong, Eric. 2009. "Harnessing knowledge for innovation in social enterprises: an intellectual capital perspective." Solomon, George T. (ed.) AOM 2009: Green Management Matters. Chicago, United States 07 - 11 Aug 2009 Westchester, NY. United States.
Reframing e-assessment: building professional nursing and academic attributes in a first year nursing course
Lawrence, Jill, Loch, Birgit and Galligan, Linda. 2008. "Reframing e-assessment: building professional nursing and academic attributes in a first year nursing course." Learning, Media and Technology. 33 (3), pp. 169-189. https://doi.org/10.1080/17439880802324020
Engaging first year students: a collaborative approach implemented in a first year nursing course
Lawrence, Jill. 2006. "Engaging first year students: a collaborative approach implemented in a first year nursing course." 9th Pacific Rim First Year in Higher Education Conference (FYHE 2006). Gold Coast, Australia 12 - 14 Jul 2006
Addressing diversity in higher education: two models for facilitating student engagement and mastery
Lawrence, Jill. 2005. "Addressing diversity in higher education: two models for facilitating student engagement and mastery." Brew, Angela and Asmar, Christine (ed.) 28th Higher Education Research and Development Society of Australasia Annual Conference (HERDSA 2005). Sydney, Australia 03 - 06 Jul 2005 Sydney, Australia.
Crossing over: strategies for supporting the training and development of international teachers
Brown, Alice, Dashwood, Ann, Lawrence, Jill and Burton, Lorelle. 2010. "Crossing over: strategies for supporting the training and development of international teachers." The International Journal of Learning. 17 (4), pp. 321-333. https://doi.org/10.18848/1447-9494/cgp/v17i04/46984
An associate deans' community of practice: rising to the local leadership challenge to enhance learning and teaching quality
Noble, Karen, Lawrence, Jill, Burton, Lorelle J., Summers, Jane and Gibbings, Peter. 2011. "An associate deans' community of practice: rising to the local leadership challenge to enhance learning and teaching quality." DE Quarterly. 7.
Employing interdisciplinary collaborations to redefine academic practices in a university Nursing program
Lawrence, Jill, Loch, Birgit and Galligan, Linda. 2010. "Employing interdisciplinary collaborations to redefine academic practices in a university Nursing program." Devlin, M., Nagy, J. and Lichtenberg, A. (ed.) 33rd Higher Education Research and Development Society of Australasia Annual Conference (HERDSA 2010). Melbourne, Australia 06 - 09 Jul 2010 Milperra, Australia.
The role of human resource practices in developing knowledge and learning capabilities for innovation: A study of IT service providers in India
Kong, Eric, Chadee, Doren and Raman, Revti. 2011. "The role of human resource practices in developing knowledge and learning capabilities for innovation: A study of IT service providers in India." Sohal, Amrik (ed.) QIK 2011: Aligning Innovation in Developed and Emerging Economies. Kuala Lumpur, Malaysia 15 - 18 Feb 2011 Kuala Lumpur, Malaysia.
Building academic numeracy in a first year nursing course using an evaluative model of program development
Galligan, Linda, Loch, Birgit and Lawrence, Jill. 2010. "Building academic numeracy in a first year nursing course using an evaluative model of program development." Coben, Diana and O'Donoghue, John (ed.) ICME 11: Adult Mathematics Education. Monterrey, Mexico 06 - 13 Jul 2008 Limerick, Ireland.
Intellectual capital and non‐profit organizations in the knowledge economy: Editorial and introduction to special issue
Kong, Eric. 2010. "Intellectual capital and non‐profit organizations in the knowledge economy: Editorial and introduction to special issue ." Journal of Intellectual Capital. 11 (2), pp. 97-106. https://doi.org/10.1108/14691931011039624
The role of intellectual capital in non-profit strategic management: an exploratory study of social service non-profit organisations (SSNPOs) and new public management in Australia
Kong, Eric. 2011. The role of intellectual capital in non-profit strategic management: an exploratory study of social service non-profit organisations (SSNPOs) and new public management in Australia. Saarbrüchen, Germany. VDM Verlag Dr. Muller.
Strategic relationships of human capital, strategic human resource management and human resource management
Kong, Eric. 2010. "Strategic relationships of human capital, strategic human resource management and human resource management." Ali, Ruhani (ed.) AAMC 2010: Asian Management: Challenges and Opportunities in Turbulent Times. Macau, China 12 - 14 Dec 2010 Macau, China.
A qualitative analysis of intellectual capital in social service non-profit organisations: a theory-practice divide
Kong, Eric and Ramia, Gaby. 2010. "A qualitative analysis of intellectual capital in social service non-profit organisations: a theory-practice divide." Journal of Management and Organization. 16 (5), pp. 656-676. https://doi.org/10.5172/jmo.2010.16.5.656
The role of image and reputation as intangible resources in non-profit organisations: a relationship management perspective
Kong, Eric and Farrell, Mark. 2010. "The role of image and reputation as intangible resources in non-profit organisations: a relationship management perspective." Tsui, Eric (ed.) ICICKM 2010: 7th International Conference on Intellectual Capital, Knowledge Management and Organisational Learning. Hong Kong, China 11 - 12 Nov 2010 Reading, United Kingdom.
Identifying the key factors that impact on rural and remote students’ participation in higher education at USQ
Hossain, Delwar, Burton, Lorelle J., Lawrence, Jill and Gorman, Don. 2010. Identifying the key factors that impact on rural and remote students’ participation in higher education at USQ. Toowoomba, Australia. University of Southern Queensland.
Developing organizational knowledge and learning capabilities: synergistic relationships of human capital, strategic human resource management and human resource management
Kong, Eric. 2010. "Developing organizational knowledge and learning capabilities: synergistic relationships of human capital, strategic human resource management and human resource management." The International Journal of Learning. 17 (5), pp. 63-80.
Knowledge and learning capabilities in non-profit organizations: a relational capital perspective
Kong, Eric and Farrell, Mark. 2010. "Knowledge and learning capabilities in non-profit organizations: a relational capital perspective." The International Journal of Learning. 17 (3), pp. 97-116.
Analysing BSC and IC's usefulness in nonprofit organizations
Kong, Eric. 2010. "Analysing BSC and IC's usefulness in nonprofit organizations." Journal of Intellectual Capital. 11 (3), pp. 284-304. https://doi.org/10.1108/14691931011064554
Harnessing knowledge for innovation in social enterprises: an intellectual capital perspective
Kong, Eric. 2010. "Harnessing knowledge for innovation in social enterprises: an intellectual capital perspective." Al-Hakim, Latif and Jin, Chen (ed.) Innovation in business and enterprise: technologies and frameworks. Hershey, PA. United States. IGI Global. pp. 162-184
Innovation processes in social enterprises: an IC perspective
Kong, Eric. 2010. "Innovation processes in social enterprises: an IC perspective." Journal of Intellectual Capital. 11 (2), pp. 158-178. https://doi.org/10.1108/14691931011039660
Perceptions of information flow and sharing in non-profit organisations: a relational capital perspective
Kong, Eric. 2009. "Perceptions of information flow and sharing in non-profit organisations: a relational capital perspective." Peng, Jie, Al-Hakim, Latif and Chen, Guoqing (ed.) COINFO 2009: Managing Virtual Organisations and Information in the Era of Globalisation. Beijing, China 21 - 23 Nov 2009 Los Alamitos, CA. United States. https://doi.org/10.1109/COINFO.2009.67
Student perspectives on scholarship: a contemporary issue in higher education
Dashwood, Ann, Lawrence, Jill, Burton, Lorelle and Brown, Alice. 2009. "Student perspectives on scholarship: a contemporary issue in higher education." International Journal of Arts and Sciences. 3 (5), pp. 64-79.
Human capital as a key component of intellectual capital in non-profit organisations
Kong, Eric. 2003. "Human capital as a key component of intellectual capital in non-profit organisations." Delener, Nejdet and Chao, Chiang-Nan (ed.) Challenging the Frontiers in Global Business and Technology: Implementation of Changes in Values, Strategy and Policy, Governance and Knowledge Management (2003). Budapest, Hungary 08 - 12 Jul 2003 New York, United States.
An intellectual capital perspective of non-profit strategy: a strategic advantage conceptual framework
Kong, Eric. 2006. "An intellectual capital perspective of non-profit strategy: a strategic advantage conceptual framework." Basu, Parikshit K, O’Neill, Grant and Travaglione, Anthony (ed.) ICCB 2006: Engagement and Change: Managing in a Free Trade Environment. Leura, Australia 21 - 22 Sep 2006 Wagga Wagga, Australia.
Non-profit strategy in the knowledge economy: an intellectual capital perspective
Kong, Eric. 2006. "Non-profit strategy in the knowledge economy: an intellectual capital perspective." Zhao, Xiande and Baoding, Liu (ed.) 11th Annual Conference of Asia Pacific Decision Sciences Institute (APDSI 2006): Innovation and Service Excellence for Competitive Advantage in the Global Environment. Hong Kong, China 14 - 18 Jun 2006 Hong Kong, China.
Strategic relationships of human capital, strategic human resource management and human resource management
Kong, Eric. 2007. "Strategic relationships of human capital, strategic human resource management and human resource management." Christopher, Bart, Bontis, Nick and Wakefield, Patricia (ed.) 28th McMaster World Congress on Intellectual Capital and Innovation. Hamilton, Canada 24 - 26 Jan 2007 Hamilton, Canada.
The human capital and human resource management relationships in non-profit organisations: misunderstanding and implication
Kong, Eric. 2007. "The human capital and human resource management relationships in non-profit organisations: misunderstanding and implication." International Journal of Knowledge Management Studies. 1 (3/4), pp. 471-483. https://doi.org/10.1504/IJKMS.2007.012536
Social responsibility framework and business-nonprofit-government partnerships
Sirisuthikul, Varintra and Kong, Eric. 2007. "Social responsibility framework and business-nonprofit-government partnerships." Thyne, Maree, Deans, Kenneth R. and Gnoth, Juergen (ed.) ANZMAC 2007: 3Rs Reputation, Responsibility and Relevance: Doctoral Colloquium Writing Workshop. Dunedin, New Zealand 30 Nov - 02 Dec 2007 Dunedin, New Zealand.
A review of the strategic management literature: the importance of intellectual capital in the non-profit sector
Kong, Eric. 2007. "A review of the strategic management literature: the importance of intellectual capital in the non-profit sector." Christopher, Bart, Bontis, Nick and Wakefield, Patricia (ed.) 28th McMaster World Congress on Intellectual Capital and Innovation. Hamilton, Canada 24 - 26 Jan 2007 Hamilton, Ontario, Canada.
The strategic importance of intellectual capital in the non-profit sector
Kong, Eric. 2007. "The strategic importance of intellectual capital in the non-profit sector." Journal of Intellectual Capital. 8 (4), pp. 721-731. https://doi.org/10.1108/14691930710830864
The development of strategic management in the non-profit context: Intellectual capital in social service non-profit organisations
Kong, Eric. 2008. "The development of strategic management in the non-profit context: Intellectual capital in social service non-profit organisations." International Journal of Management Reviews. 10 (3), pp. 281-299. https://doi.org/10.1111/j.1468-2370.2007.00224.x
Intellectual capital and strategic human resource management in social service non-profit organisations in Australia
Kong, Eric and Thomson, S. Bruce. 2006. "Intellectual capital and strategic human resource management in social service non-profit organisations in Australia." International Journal of Human Resources Development and Management. 6 (2-4), pp. 213-231. https://doi.org/10.1504/IJHRDM.2006.010396
Intellectual capital and external environment links in organisations: an exploratory study
Kong, Eric. 2008. "Intellectual capital and external environment links in organisations: an exploratory study." International Journal of Knowledge Management Studies. 8 (4), pp. 9-17.
An intellectual capital perspective of competitive advantage in non-profit organisations
Kong, Eric and Prior, Daniel. 2008. "An intellectual capital perspective of competitive advantage in non-profit organisations." International Journal of Nonprofit and Voluntary Sector Marketing. 13 (2), pp. 119-128. https://doi.org/10.1002/nvsm.315
Using intellectual capital as a strategic tool for non-profit organisations
Kong, Eric. 2003. "Using intellectual capital as a strategic tool for non-profit organisations." The International Journal of Knowledge, Culture and Change Management. 3 (1), pp. 467-474.
An intellectual capital perspective of human resource strategies and practices
Kong, Eric and Thomson, S. Bruce. 2009. "An intellectual capital perspective of human resource strategies and practices." Knowledge Management Research and Practice. 7 (4), pp. 356-364. https://doi.org/10.1057/kmrp.2009.27
A preliminary analysis of learning processes for innovation in member-serving nonprofit organizations: the role of governance structure and its elements - shared knowledge, decision making and benefit sharing
Kong, Eric, Jenkins, Stacey and Ardagh, David. 2009. "A preliminary analysis of learning processes for innovation in member-serving nonprofit organizations: the role of governance structure and its elements - shared knowledge, decision making and benefit sharing." The International Journal of Learning. 16 (6), pp. 1-16.
Facilitating learning through intellectual capital in social service nonprofit organizations
Kong, Eric. 2009. "Facilitating learning through intellectual capital in social service nonprofit organizations." The International Journal of Learning. 16 (2), pp. 533-548.
Indigenous students' experiences and the pedagogy of a core first year university course: a case study
Kiernan, Eleanor, Jones, Dianne, Lawrence, Jill and Hagan, Rhonda. 2005. "Indigenous students' experiences and the pedagogy of a core first year university course: a case study." O'Neill, Shirley (ed.) 2nd International Conference on Pedagogies and Learning. Toowoomba, Australia 18 - 20 Sep 2005 Toowoomba, Australia.
Two conceptual models for facilitating learners' transitions to new post-school learning contexts
Lawrence, Jill. 2007. "Two conceptual models for facilitating learners' transitions to new post-school learning contexts." CRLL 2007: The Times They Are A-Changin. Scotland, United Kingdom 22 - 24 Jun 2007 Scotland, UK.
Academics and first-year students: collaborating to access success in an unfamiliar university culture
Lawrence, Jill. 2001. "Academics and first-year students: collaborating to access success in an unfamiliar university culture." Widening Participation and Lifelong Learning: The Journal of The Institute for Access Studies and The European Access Network. 3 (3), pp. 4-14.
Re-theorising the university as an unfamiliar culture: consequences and responses for the increasing diversity of the student body
Lawrence, Jill. 2000. "Re-theorising the university as an unfamiliar culture: consequences and responses for the increasing diversity of the student body." Sheehan, M., Ramsay, S. and Patrick, L. (ed.) Transcending Boundaries: Integrating People, Processes and Systems (2000). Brisbane, Australia 06 - 08 Sep 2000 Brisbane, Australia.
The 'deficit-discourse' shift: university teachers and their role in helping first year students persevere and succeed in the new university culture
Lawrence, Jill. 2003. "The 'deficit-discourse' shift: university teachers and their role in helping first year students persevere and succeed in the new university culture." UltiBASE.
Two models for facilitating cross-cultural communication and engagement
Lawrence, Jill. 2007. "Two models for facilitating cross-cultural communication and engagement." International Journal of Diversity in Organisations, Communities and Nations. 6 (6), pp. 73-82.
Re-thinking diversity in higher education: the 'deficit-discourse' shift
Lawrence, Jill. 2008. "Re-thinking diversity in higher education: the 'deficit-discourse' shift." International Journal of Diversity in Organisations, Communities and Nations. 8 (2), pp. 21-30.
Learning approaches, personality and concepts of knowledge of first-year students: mature-age versus school leaver
Burton, Lorelle J., Taylor, Janet A., Dowling, David G. and Lawrence, Jill. 2009. "Learning approaches, personality and concepts of knowledge of first-year students: mature-age versus school leaver." Studies in Learning Evaluation Innovation and Development. 6 (1), pp. 65-81.
Academics and first-year students: collaborating to access success in an unfamiliar university culture
Lawrence, Jill. 2002. "Academics and first-year students: collaborating to access success in an unfamiliar university culture." Thomas, Liz, Cooper, Michael and Quinn, Jocey (ed.) Collaboration to widen participation in higher education. Stoke on Trent, UK. Trentham Books. pp. 213-237
Transnational pedagogy from policy to practice: beginnings of the journey
Dashwood, Ann, Lawrence, Jill, Brown, Alice and Burton, Lorelle J.. 2008. "Transnational pedagogy from policy to practice: beginnings of the journey." International Journal of Pedagogies and Learning. 4 (3), pp. 97-110.
An integrative approach to building professional attributes in a first year nursing course: description and preliminary analysis of academic numeracy
Galligan, Linda, Loch, Birgit and Lawrence, Jill. 2010. "An integrative approach to building professional attributes in a first year nursing course: description and preliminary analysis of academic numeracy." Coben, Diana and O'Donoghue, John (ed.) ICME 11: Adult Mathematics Education. Monterrey, Mexico 06 - 13 Jul 2008 Limerick, Ireland.
Communities of practice: a sphere of influence enhancing teaching and learning in higher education
Lawrence, Jill and Sankey, Michael. 2008. "Communities of practice: a sphere of influence enhancing teaching and learning in higher education." Tilley, Elspeth (ed.) 2008 Australian and New Zealand Communication Association Conference: Power and Place (ANZCA 2008). Wellington, New Zealand 09 - 11 Jul 2008 Wellington, New Zealand.
I'm not alone: first year course leaders helped through communities of practice
Sankey, Michael D. and Lawrence, Jill. 2008. "I'm not alone: first year course leaders helped through communities of practice." Orr, Debbie, Danaher, Patrick Alan, Danaher, Geoff and Harreveld, R. E. (Bobby) (ed.) 5th International Lifelong Learning Conference: Reflecting on Successes and Framing Futures. Yeppoon, Australia 16 - 19 Jun 2008 Rockhampton, Australia.
Making students AWARE: an online strategy for students given academic warning
Taylor, Janet A. and Lawrence, Jill. 2007. "Making students AWARE: an online strategy for students given academic warning." Studies in Learning Evaluation Innovation and Development. 4 (2), pp. 39-52.
Peeling off the layers on values: how do they influence your education, employment and everything
Collins, Pauline, Dorman, Marilyn and Lawrence, Jill. 2007. "Peeling off the layers on values: how do they influence your education, employment and everything." Albion, Majella J. and Collins, Pauline (ed.) 2007 International Women's Conference: Education, Employment and Everything... theTriple Layers of a Woman's Life. Toowoomba, Australia 26 - 29 Sep 2007 Toowoomba, Australia.
University journeys: alternative entry students and their construction of a means of succeeding in an unfamiliar university culture
Lawrence, Jill. 2004. University journeys: alternative entry students and their construction of a means of succeeding in an unfamiliar university culture. PhD Thesis Doctor of Philosophy. University of Southern Queensland.
Preliminary essay plans: assisting students to engage academic literacy in a first year communication course
Kiernan, Eleanor, Lawrence, Jill and Sankey, Michael D.. 2006. "Preliminary essay plans: assisting students to engage academic literacy in a first year communication course." Nulty, Duncan (ed.) 9th Pacific Rim First Year in Higher Education Conference (FYHE 2006). Gold Coast, Australia 12 - 14 Jul 2006 Brisbane, Australia.
Re-conceptualising attrition and retention: integrating thoretical, research and student perspectives
Lawrence, Jill. 2005. "Re-conceptualising attrition and retention: integrating thoretical, research and student perspectives." Studies in Learning Evaluation Innovation and Development. 2 (3), pp. 16-33.