Advocate, strategist or dogs’ body: the Associate Dean (Student) role in co-shaping and managing students’ expectations in consumer focused higher education

Paper

Lawrence, Jill and Brodie, Lyn. 2016. "Advocate, strategist or dogs’ body: the Associate Dean (Student) role in co-shaping and managing students’ expectations in consumer focused higher education." 39th Higher Education Research and Development Society of Australasia Annual Conference (HERDSA 2016). Freemantle, Australia 04 - 07 Jul 2016 Hammondville, NSW, Australia.
Paper/Presentation Title

Advocate, strategist or dogs’ body: the Associate Dean (Student) role in co-shaping and managing students’ expectations in consumer focused higher education

Presentation TypePaper
AuthorsLawrence, Jill (Author) and Brodie, Lyn (Author)
Journal or Proceedings TitleResearch and Development in Higher Education
Research and Development in Higher Education Series
Journal Citation39, pp. 156-166
Number of Pages11
Year2016
Place of PublicationHammondville, NSW, Australia
ISSN0156-8884
ISBN9780908557967
Web Address (URL) of Paperhttps://herdsa.org.au/publications/conference-proceedings/research-and-development-higher-education-shape-higher-15
Conference/Event39th Higher Education Research and Development Society of Australasia Annual Conference (HERDSA 2016)
Event Details
39th Higher Education Research and Development Society of Australasia Annual Conference (HERDSA 2016)
Parent
Higher Education Research and Development Society of Australasia Annual Conference
Delivery
In person
Event Date
04 to end of 07 Jul 2016
Event Location
Freemantle, Australia
Abstract

The Associate Dean (Students) is an addition to the now more established roles of Associate Dean (Academic or Education) and (Learning and Teaching) in university middle management. While the role is well established in the United States, a cross between student management, student life (or affairs) and academic responsibilities, a student-focused role in academic sections is a relatively recent phenomenon in Australia. Potential functions include those of a traditional ombudsman or student advocate, providing a ‘catch all’ for the multiple issues facing students. Other functions include a more operational role, incorporating day-to-day processes and procedures, or one that is more strategic and proactive, managing student expectations and crossing divides – divisions, sections, and schools – to support students and staff. In order to interrogate this lack of definition, a pilot qualitative research study was conducted in an Australian regional university. In the study semi-structured interviews with key stakeholders were conducted and participant observation employed. The findings show that by helping staff to support students in both strategic planning and operational processes, the Associate Dean’s (Students) role, located in the academic division, can be vital and complex. In today’s rapidly changing higher education landscape, such a role can operate to develop, implement and disseminate procedures and processes to assist the institution, students and academic and professional staff to not only respond consistently and proactively to manage student and staff expectations about the student role, but also to also to co-shape them, critical in a growing consumer focused market.

KeywordsAssociate Dean Students, student expectations, middle management
ANZSRC Field of Research 2020390303. Higher education
Public Notes

Copyright 2016 HERDSA and the authors.

Byline AffiliationsSchool of Arts and Communication
Engineering Education Research Group
Institution of OriginUniversity of Southern Queensland
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Gibbings, Peter and Brodie, Lyn. 2008. "Assessment strategy for an engineering problem-solving course." International Journal of Engineering Education. 24 (1), pp. 153-161.
Developing a national design competition through collaborative partnerships
Bullen, Frank, Webb, Elizabeth and Brodie, Lyn. 2007. "Developing a national design competition through collaborative partnerships." Zehner, Robert and Reidsema, Carl (ed.) ConnectED 2007: International Conference on Design Education. Sydney, Australia 09 - 12 Jul 2007 Sydney, Australia.
Skills audit and competency assessment for engineering problem solving courses
Gibbings, Peter and Brodie, Lyn. 2006. "Skills audit and competency assessment for engineering problem solving courses ." Doyle, Susan and Mannis, Adam (ed.) Engineering Education 2006 (EE2006). Liverpool, United Kingdom 24 - 26 Jul 2006 Liverpool, UK.
An assessment strategy for a first year engineering problem solving course
Gibbings, Peter and Brodie, Lyn. 2006. "An assessment strategy for a first year engineering problem solving course." Rowe, Gerard and Reid, Gillian (ed.) 17th Annual Conference of the Australasian Association for Engineering Education (AAEE 2006). Auckland, New Zealand 10 - 13 Dec 2006 Melbourne, Australia.
Engaging first year students: a collaborative approach implemented in a first year nursing course
Lawrence, Jill. 2006. "Engaging first year students: a collaborative approach implemented in a first year nursing course." 9th Pacific Rim First Year in Higher Education Conference (FYHE 2006). Gold Coast, Australia 12 - 14 Jul 2006
Addressing diversity in higher education: two models for facilitating student engagement and mastery
Lawrence, Jill. 2005. "Addressing diversity in higher education: two models for facilitating student engagement and mastery." Brew, Angela and Asmar, Christine (ed.) 28th Higher Education Research and Development Society of Australasia Annual Conference (HERDSA 2005). Sydney, Australia 03 - 06 Jul 2005 Sydney, Australia.
Delivering key graduate attributes via teams working in virtual space
Brodie, Lyn. 2011. "Delivering key graduate attributes via teams working in virtual space." International Journal of Emerging Technologies in Learning. 6 (3), pp. 5-11.
Crossing over: strategies for supporting the training and development of international teachers
Brown, Alice, Dashwood, Ann, Lawrence, Jill and Burton, Lorelle. 2010. "Crossing over: strategies for supporting the training and development of international teachers." The International Journal of Learning. 17 (4), pp. 321-333. https://doi.org/10.18848/1447-9494/cgp/v17i04/46984
Providing ongoing just in time professional development in engineering education
Brodie, L. and Jolly, L.. 2010. "Providing ongoing just in time professional development in engineering education." Gardner, Anne and Jolly, Lesley (ed.) 21st Annual Conference for the Australasian Association of Engineering Education (AAEE 2010). Sydney, Australia 05 - 08 Dec 2010 Sydney, NSW, Australia.
Evaluating tutor training for online PBL teamwork courses in first year engineering
Jolly, Hannah, Brodie, Lyn and Jolly, Lesley. 2011. "Evaluating tutor training for online PBL teamwork courses in first year engineering." Hernandez, Wilmar (ed.) Research in Engineering Education Symposium (REES 2011) . Madrid, Spain 04 - 07 Oct 2011 Madrid, Spain.
An associate deans' community of practice: rising to the local leadership challenge to enhance learning and teaching quality
Noble, Karen, Lawrence, Jill, Burton, Lorelle J., Summers, Jane and Gibbings, Peter. 2011. "An associate deans' community of practice: rising to the local leadership challenge to enhance learning and teaching quality." DE Quarterly. 7.
Mapping learning outcomes and assignment tasks for SPIDER activities
Kist, A. A. and Brodie, Lyn. 2011. "Mapping learning outcomes and assignment tasks for SPIDER activities." International Journal of Emerging Technologies in Learning. 6 (S2), pp. 25-32. https://doi.org/10.3991/ijet.v6iS2.1649
Leading engineering learning and teaching in Australia
Bullen, Frank, Gibbings, Peter and Brodie, Lyn. 2010. "Leading engineering learning and teaching in Australia." Richards, Larry (ed.) 40th ASEE/IEEE Frontiers in Education Conference (FIE 2010): Celebrating 40 Years of Innovation. Washington, United States 27 - 30 Oct 2010 United States. https://doi.org/10.1109/FIE.2010.5673342
Employing interdisciplinary collaborations to redefine academic practices in a university Nursing program
Lawrence, Jill, Loch, Birgit and Galligan, Linda. 2010. "Employing interdisciplinary collaborations to redefine academic practices in a university Nursing program." Devlin, M., Nagy, J. and Lichtenberg, A. (ed.) 33rd Higher Education Research and Development Society of Australasia Annual Conference (HERDSA 2010). Melbourne, Australia 06 - 09 Jul 2010 Milperra, Australia.
Development of a customised software module within the Moodle LMS for team-based PBL courses
Zhou, Hong, Goh, Steven C., Worden, John, Tschirpig, Barry, Yong, Andrew and Brodie, Lyn. 2010. "Development of a customised software module within the Moodle LMS for team-based PBL courses." Gardner, Anne and Jolly, Lesley (ed.) 21st Annual Conference for the Australasian Association of Engineering Education (AAEE 2010). Sydney, Australia 05 - 08 Dec 2010 Sydney, Australia.
Building academic numeracy in a first year nursing course using an evaluative model of program development
Galligan, Linda, Loch, Birgit and Lawrence, Jill. 2010. "Building academic numeracy in a first year nursing course using an evaluative model of program development." Coben, Diana and O'Donoghue, John (ed.) ICME 11: Adult Mathematics Education. Monterrey, Mexico 06 - 13 Jul 2008 Limerick, Ireland.
Enhanced feedback - does peer assessment achieve this goal?
Basnet, Badri Bahadur, Brodie, Lyn and Worden, John. 2010. "Enhanced feedback - does peer assessment achieve this goal?" Gardner, Anne and Jolly, Lesley (ed.) 21st Annual Conference for the Australasian Association of Engineering Education (AAEE 2010). Sydney, Australia 05 - 08 Dec 2010 Sydney, Australia.
Peer assessment of assignment
Basnet, Badri, Brodie, Lyn and Worden, John. 2010. "Peer assessment of assignment." Richards, Larry (ed.) 40th ASEE/IEEE Frontiers in Education Conference (FIE 2010): Celebrating 40 Years of Innovation. Washington, United States 27 - 30 Oct 2010 Champaign, IL, United States. https://doi.org/10.1109/FIE.2010.5673273
Identifying the key factors that impact on rural and remote students’ participation in higher education at USQ
Hossain, Delwar, Burton, Lorelle J., Lawrence, Jill and Gorman, Don. 2010. Identifying the key factors that impact on rural and remote students’ participation in higher education at USQ. Toowoomba, Australia. University of Southern Queensland.
Student perspectives on scholarship: a contemporary issue in higher education
Dashwood, Ann, Lawrence, Jill, Burton, Lorelle and Brown, Alice. 2009. "Student perspectives on scholarship: a contemporary issue in higher education." International Journal of Arts and Sciences. 3 (5), pp. 64-79.
A knowledge-information-data concept model for engineering education
Brodie, Ian and Brodie, Lyn. 2009. "A knowledge-information-data concept model for engineering education." Australasian Journal of Engineering Education. 15 (3), pp. 137-144.
Responding to changing demands in engineering education: PBL for distance and on-campus students
Brodie, Lyn and Porter, Mark. 2005. "Responding to changing demands in engineering education: PBL for distance and on-campus students." Engineering Education.
Peer assessment of assignments - the USQ experience
Basnet, Badri Bahadur, Brodie, Lyn and Worden, John. 2009. "Peer assessment of assignments - the USQ experience." Kestell, Colin, Grainger, Steven and Cheung, John (ed.) 20th Annual Conference for the Australasian Association of Engineering Education (AAEE 2009). Adelaide, Australia 06 - 09 Dec 2009 Adelaide, Australia.
eProblem-based learning: problem-based learning using virtual teams
Brodie, L. M.. 2009. "eProblem-based learning: problem-based learning using virtual teams." European Journal of Engineering Education. 34 (6), pp. 497-509. https://doi.org/10.1080/03043790902943868
Virtual teamwork and PBL - barriers to participation and learning
Brodie, Lyn. 2009. "Virtual teamwork and PBL - barriers to participation and learning." Mann, Llewellyn and Hadgraft, Roger (ed.) Research in Engineering Education Symposium (REES 2009) . Cairns, Australia 20 - 23 Jul 2009 Melbourne, Australia.
Transitions to first year engineering - diversity as an asset
Brodie, Lyn and Porter, Mark. 2009. "Transitions to first year engineering - diversity as an asset." Studies in Learning Evaluation Innovation and Development. 6 (2), pp. 1-15.
Engaging distance and on-campus students in problem based learning
Brodie, L. M. and Porter, M.. 2008. "Engaging distance and on-campus students in problem based learning." European Journal of Engineering Education. 33 (4), pp. 433-443. https://doi.org/10.1080/03043790802253574
Indigenous students' experiences and the pedagogy of a core first year university course: a case study
Kiernan, Eleanor, Jones, Dianne, Lawrence, Jill and Hagan, Rhonda. 2005. "Indigenous students' experiences and the pedagogy of a core first year university course: a case study." O'Neill, Shirley (ed.) 2nd International Conference on Pedagogies and Learning. Toowoomba, Australia 18 - 20 Sep 2005 Toowoomba, Australia.
Two conceptual models for facilitating learners' transitions to new post-school learning contexts
Lawrence, Jill. 2007. "Two conceptual models for facilitating learners' transitions to new post-school learning contexts." CRLL 2007: The Times They Are A-Changin. Scotland, United Kingdom 22 - 24 Jun 2007 Scotland, UK.
Academics and first-year students: collaborating to access success in an unfamiliar university culture
Lawrence, Jill. 2001. "Academics and first-year students: collaborating to access success in an unfamiliar university culture." Widening Participation and Lifelong Learning: The Journal of The Institute for Access Studies and The European Access Network. 3 (3), pp. 4-14.
Re-theorising the university as an unfamiliar culture: consequences and responses for the increasing diversity of the student body
Lawrence, Jill. 2000. "Re-theorising the university as an unfamiliar culture: consequences and responses for the increasing diversity of the student body." Sheehan, M., Ramsay, S. and Patrick, L. (ed.) Transcending Boundaries: Integrating People, Processes and Systems (2000). Brisbane, Australia 06 - 08 Sep 2000 Brisbane, Australia.
The 'deficit-discourse' shift: university teachers and their role in helping first year students persevere and succeed in the new university culture
Lawrence, Jill. 2003. "The 'deficit-discourse' shift: university teachers and their role in helping first year students persevere and succeed in the new university culture." UltiBASE.
Two models for facilitating cross-cultural communication and engagement
Lawrence, Jill. 2007. "Two models for facilitating cross-cultural communication and engagement." International Journal of Diversity in Organisations, Communities and Nations. 6 (6), pp. 73-82.
Re-thinking diversity in higher education: the 'deficit-discourse' shift
Lawrence, Jill. 2008. "Re-thinking diversity in higher education: the 'deficit-discourse' shift." International Journal of Diversity in Organisations, Communities and Nations. 8 (2), pp. 21-30.
Learning approaches, personality and concepts of knowledge of first-year students: mature-age versus school leaver
Burton, Lorelle J., Taylor, Janet A., Dowling, David G. and Lawrence, Jill. 2009. "Learning approaches, personality and concepts of knowledge of first-year students: mature-age versus school leaver." Studies in Learning Evaluation Innovation and Development. 6 (1), pp. 65-81.
Academics and first-year students: collaborating to access success in an unfamiliar university culture
Lawrence, Jill. 2002. "Academics and first-year students: collaborating to access success in an unfamiliar university culture." Thomas, Liz, Cooper, Michael and Quinn, Jocey (ed.) Collaboration to widen participation in higher education. Stoke on Trent, UK. Trentham Books. pp. 213-237
Successful use of a wiki to facilitate virtual team work in a problem-based learning environment
Cochrane, Sandra, Brodie, Lyn and Pendlebury, Greg. 2008. "Successful use of a wiki to facilitate virtual team work in a problem-based learning environment." Mann, Llewellyn, Thompson, Adam and Howard, Prue (ed.) 19th Annual Conference of the Australasian Association for Engineering Education (AAEE 2008). Yeppoon, Australia 07 - 10 Dec 2008 Canberra, Australia.
Assessment strategy for virtual teams undertaking the EWB Challenge
Brodie, Lyn. 2008. "Assessment strategy for virtual teams undertaking the EWB Challenge." Mann, Llewellyn, Thompson, Adam and Howard, Prue (ed.) 19th Annual Conference of the Australasian Association for Engineering Education (AAEE 2008). Yeppoon, Australia 07 - 10 Dec 2008 Rockhampton, Australia.
Transnational pedagogy from policy to practice: beginnings of the journey
Dashwood, Ann, Lawrence, Jill, Brown, Alice and Burton, Lorelle J.. 2008. "Transnational pedagogy from policy to practice: beginnings of the journey." International Journal of Pedagogies and Learning. 4 (3), pp. 97-110.
An integrative approach to building professional attributes in a first year nursing course: description and preliminary analysis of academic numeracy
Galligan, Linda, Loch, Birgit and Lawrence, Jill. 2010. "An integrative approach to building professional attributes in a first year nursing course: description and preliminary analysis of academic numeracy." Coben, Diana and O'Donoghue, John (ed.) ICME 11: Adult Mathematics Education. Monterrey, Mexico 06 - 13 Jul 2008 Limerick, Ireland.
Communities of practice: a sphere of influence enhancing teaching and learning in higher education
Lawrence, Jill and Sankey, Michael. 2008. "Communities of practice: a sphere of influence enhancing teaching and learning in higher education." Tilley, Elspeth (ed.) 2008 Australian and New Zealand Communication Association Conference: Power and Place (ANZCA 2008). Wellington, New Zealand 09 - 11 Jul 2008 Wellington, New Zealand.
Steps in developing an advanced software engineering course using problem based learning
Brodie, Lyn, Zhou, Hong and Gibbons, Anthony. 2008. "Steps in developing an advanced software engineering course using problem based learning." Engineering Education. 3 (1), pp. 2-12. https://doi.org/10.11120/ened.2008.03010002
I'm not alone: first year course leaders helped through communities of practice
Sankey, Michael D. and Lawrence, Jill. 2008. "I'm not alone: first year course leaders helped through communities of practice." Orr, Debbie, Danaher, Patrick Alan, Danaher, Geoff and Harreveld, R. E. (Bobby) (ed.) 5th International Lifelong Learning Conference: Reflecting on Successes and Framing Futures. Yeppoon, Australia 16 - 19 Jun 2008 Rockhampton, Australia.
Making students AWARE: an online strategy for students given academic warning
Taylor, Janet A. and Lawrence, Jill. 2007. "Making students AWARE: an online strategy for students given academic warning." Studies in Learning Evaluation Innovation and Development. 4 (2), pp. 39-52.
Reflective writing by distance education students in an engineering problem based learning course
Brodie, Lyn. 2007. "Reflective writing by distance education students in an engineering problem based learning course." Australasian Journal of Engineering Education. 13 (2), pp. 31-40.
Problem based learning for distance education students of engineering and surveying
Brodie, Lyn. 2007. "Problem based learning for distance education students of engineering and surveying." Zehner, Robert and Reidsema, Carl (ed.) ConnectED 2007: International Conference on Design Education. Sydney, Australia 09 - 12 Jul 2007 Sydney, Australia.
Developing problem based learning communities in virtual space
Brodie, Lyn and Gibbings, Peter. 2007. "Developing problem based learning communities in virtual space." Zehner, Robert and Reidsema, Carl (ed.) ConnectED 2007: International Conference on Design Education. Sydney, Australia 09 - 12 Jul 2007 Sydney, Australia.
Physics concepts: Engineering PBL at USQ
Sabburg, J., Fahey, P. and Brodie, L.. 2006. "Physics concepts: Engineering PBL at USQ." Sang, Robert and Dobson, John (ed.) Australian Institute of Physics (AIP) 17th National Congress 2006. Brisbane, Australia 03 - 08 Dec 2006 Brisbane,Australia.
Peeling off the layers on values: how do they influence your education, employment and everything
Collins, Pauline, Dorman, Marilyn and Lawrence, Jill. 2007. "Peeling off the layers on values: how do they influence your education, employment and everything." Albion, Majella J. and Collins, Pauline (ed.) 2007 International Women's Conference: Education, Employment and Everything... theTriple Layers of a Woman's Life. Toowoomba, Australia 26 - 29 Sep 2007 Toowoomba, Australia.
Problem based learning in the online environment - successfully using student diversity and e-education
Brodie, Lyn. 2006. "Problem based learning in the online environment - successfully using student diversity and e-education." Sudweeks, Fay (ed.) 2006 Annual Conference on Internet Research 7.0: (IR 7.0): Internet Convergences. Brisbane, Australia 27 - 30 Sep 2006 Chicago, IL, United States .
Problem based learning for on-campus and distance education students in engineering and surveying
Brodie, Lyn and Porter, Mark. 2006. "Problem based learning for on-campus and distance education students in engineering and surveying." Doyle, Susan and Mannis, Adam (ed.) Engineering Education 2006 (EE2006). Liverpool, United Kingdom 24 - 26 Jul 2006 Liverpool, UK.
Re-skilling staff for PBL teaching in a team context
Brodie, Lyn, Aravinthan, Thiru, Worden, John and Porter, Mark. 2006. "Re-skilling staff for PBL teaching in a team context." Doyle, Susan and Mannis, Adam (ed.) Engineering Education 2006 (EE2006). Liverpool, United Kingdom 24 - 26 Jul 2006 Liverpool, United Kingdom.
University journeys: alternative entry students and their construction of a means of succeeding in an unfamiliar university culture
Lawrence, Jill. 2004. University journeys: alternative entry students and their construction of a means of succeeding in an unfamiliar university culture. PhD Thesis Doctor of Philosophy. University of Southern Queensland.
Welding of skin using Nd:YAG laser with bipolar contact applicators
Brodie, Lyn. 2003. Welding of skin using Nd:YAG laser with bipolar contact applicators. Masters Thesis Master of Engineering. University of Southern Queensland.
Preliminary essay plans: assisting students to engage academic literacy in a first year communication course
Kiernan, Eleanor, Lawrence, Jill and Sankey, Michael D.. 2006. "Preliminary essay plans: assisting students to engage academic literacy in a first year communication course." Nulty, Duncan (ed.) 9th Pacific Rim First Year in Higher Education Conference (FYHE 2006). Gold Coast, Australia 12 - 14 Jul 2006 Brisbane, Australia.
Re-conceptualising attrition and retention: integrating thoretical, research and student perspectives
Lawrence, Jill. 2005. "Re-conceptualising attrition and retention: integrating thoretical, research and student perspectives." Studies in Learning Evaluation Innovation and Development. 2 (3), pp. 16-33.
Understanding student diversity and the factors that influence academic success: a preliminary study
Burton, Lorelle J., Dowling, David, Dorman, Marilyn and Brodie, Lyn. 2005. "Understanding student diversity and the factors that influence academic success: a preliminary study." McInerey, Dennis M. and Van Etten, Shawn (ed.) Focus on curriculum. Greenwich, Connecticut, United States. Information Age Publishing. pp. 275-298