Using electronic and mobile data services in the Australian healthcare sector: the challenges from end-users' viewpoints

Article

Tsai, Heng-Sheng (Aaron) and Kong, Eric. 2013. "Using electronic and mobile data services in the Australian healthcare sector: the challenges from end-users' viewpoints." International Journal of Technology, Knowledge and Society. 9 (3), pp. 63-71.
Article Title

Using electronic and mobile data services in the Australian healthcare sector: the challenges from end-users' viewpoints

ERA Journal ID39831
Article CategoryArticle
AuthorsTsai, Heng-Sheng (Aaron) (Author) and Kong, Eric (Author)
Journal TitleInternational Journal of Technology, Knowledge and Society
Journal Citation9 (3), pp. 63-71
Number of Pages9
Year2013
Place of PublicationChampaign, IL. United States
ISSN1832-3669
Web Address (URL)http://ijt.cgpublisher.com/product/pub.42/prod.941
Abstract

The fast development of information and communication technologies (ICTs) and electronic data services in recent years has changed the working processes within businesses and organizations. In the health care sector, such as hospitals, ICTs and electronic data services provide doctors, nurses, pharmacists, and other medical professionals more accurate information, which eventually leads to improved services to health care consumers. However, literature indicates that there are challenges in implementing and utilizing data service in various aspects in health care organizations. To depict a more complete scenario of the issues, this study uses a multiple case study method to explore and identify the feedback and challenges based on the viewpoints of health care employees and consumers. It aims to assist decision makers in implementing electronic and mobile data services in health care organizations.

Keywordslearning new technology; electronic data service; mobile service; health informatics; system implementation
ANZSRC Field of Research 2020520104. Industrial and organisational psychology (incl. human factors)
420399. Health services and systems not elsewhere classified
420308. Health informatics and information systems
Public Notes

Copyright 2013 Common Ground. Publisher copyright and source must be acknowledged and Statement that readers must ask permission to reproduce.

Byline AffiliationsSchool of Information Systems
School of Management and Marketing
Institution of OriginUniversity of Southern Queensland
Permalink -

https://research.usq.edu.au/item/q22ww/using-electronic-and-mobile-data-services-in-the-australian-healthcare-sector-the-challenges-from-end-users-viewpoints

Log in to edit
  • 1789
    total views
  • 9
    total downloads
  • 3
    views this month
  • 0
    downloads this month

Export as

Related outputs

Strategic profile for positioning eco-apparel among mainstream apparel consumers
Neupane, Saugat, Chimhundu, Ranga and Kong, Eric. 2021. "Strategic profile for positioning eco-apparel among mainstream apparel consumers." Journal of Global Fashion Marketing. 12 (3), pp. 229-244. https://doi.org/10.1080/20932685.2021.1915836
Game-Based Learning in an Online Environment: Effects on Student Engagement
Ko, Stephen and Kong, Eric. 2020. "Game-Based Learning in an Online Environment: Effects on Student Engagement." Alqurashi, Emtinan (ed.) Handbook of Research on Fostering Student Engagement With Instructional Technology in Higher Education. Hershey, United States. IGI Global. pp. 327-345
Facilitating knowledge transfer based on a resource based view of tacit knowledge stock: a skills assessment perspective
Pant, Aastha, Shrestha, Anup, Kong, Eric and Ally, Mustafa. 2018. "Facilitating knowledge transfer based on a resource based view of tacit knowledge stock: a skills assessment perspective." 29th Australasian Conference on Information Systems (ACIS 2018). Sydney, Australia 03 - 05 Dec 2018 Australia.
Belt-and-Road Initiative: Driving the need to understand intellectual capital in Chinese multinational enterprises
Kong, Eric, Wei, William X., Swallow, Phillip and Thomson, S. Bruce. 2020. "Belt-and-Road Initiative: Driving the need to understand intellectual capital in Chinese multinational enterprises." Thunderbird International Business Review. 62 (3), pp. 279-290. https://doi.org/10.1002/tie.22088
Harnessing and advancing knowledge in social enterprises: theoretical and operational challenges in the refugee settlement experience
Kong, Eric. 2019. "Harnessing and advancing knowledge in social enterprises: theoretical and operational challenges in the refugee settlement experience." Journal of Social Entrepreneurship. 10 (2), pp. 193-210. https://doi.org/10.1080/19420676.2018.1541009
Intellectual capital management among Italian non-profit socio-cooperatives
Benevene, Paula, Kong, Eric, Lucchesi, Massimiliano and Cortini, Michela. 2019. "Intellectual capital management among Italian non-profit socio-cooperatives." Journal of Workplace Learning: employee counselling today. 31 (1), pp. 17-30. https://doi.org/10.1108/JWL-07-2018-0085
A qualitative study on the perception of intellectual capital among a group of senior managers of Italian social enterprises
Benevene, Paula, Kong, Eric, De Carlo, Alessandro, Lucchesi, Massimiliano and Cortini, Michela. 2019. "A qualitative study on the perception of intellectual capital among a group of senior managers of Italian social enterprises." Knowledge Management Research and Practice. 17 (2), pp. 161-171. https://doi.org/10.1080/14778238.2018.1538600
Managing knowledge and learning for process improvement: a software-mediated process assessment approach for IT service management
Shrestha, Anup, Kong, Eric and Cater-Steel, Aileen. 2018. "Managing knowledge and learning for process improvement: a software-mediated process assessment approach for IT service management." Syed, Jawad, Murray, Peter A., Hislop, Donald and Mouzughi, Yusra (ed.) The Palgrave handbook of knowledge management. Houndmills, United Kingdom. Palgrave Macmillan. pp. 621-641
Strategies on Addressing Contract Cheating: A Case Study From an Australian Regional University
Kong, Eric, Goh, Steven, Gussen, Benjamen Franklen, Turner, Joanna and Abawi, Lindy-Anne. 2019. "Strategies on Addressing Contract Cheating: A Case Study From an Australian Regional University." Scholarly Ethics and Publishing: Breakthroughs in Research and Practice. United States. IGI Global. pp. 176-198
A systematic literature mapping to investigate the role of IT in knowledge stock and transfer
Pant, Aastha, Shrestha, Anup, Kong, Eric and Ally, Mustafa. 2018. "A systematic literature mapping to investigate the role of IT in knowledge stock and transfer." Tanabu, Motonari and Senoo, Dai (ed.) 22nd Pacific Asia Conference on Information Systems (PACIS 2018). Yokohama, Japan 26 - 30 Jun 2018
An online team exercise for online students: learning for KM, creativity and innovation, team skills and resource management
Kong, Eric and Ko, Stephen. 2018. "An online team exercise for online students: learning for KM, creativity and innovation, team skills and resource management." Remenyi, Dan (ed.) 4th Knowledge Management and Intellectual Capital Excellence Awards 2018: an anthology of case histories. Reading, United Kingdom. Academic Conferences and Publishing International. pp. 73-84
Strategies on addressing contract cheating: a case study from an Australian regional university
Kong, Eric, Goh, Steven Ching-Nam, Gussen, Benjamen Franklen, Turner, Joanna and Abawi, Lindy-Anne. 2017. "Strategies on addressing contract cheating: a case study from an Australian regional university." Velliaris, Donna M. (ed.) Handbook of research on academic misconduct in higher education. IGI Global. pp. 206-228
Social enterprise and CALD refugee settlement experience
Kong, Eric, Bishop, Sue and Iles, Eddy. 2018. "Social enterprise and CALD refugee settlement experience." Ni She, Eidin, Burton, Lorelle J. and Danaher, Patrick Alan (ed.) Social capital and enterprise in the modern state. Palgrave Macmillan. pp. 203-225
Facilitating Knowledge Transfer for Innovation: Towards a Decision Support System to Identify Knowledge Stock in the ICT Profession
Shrestha, Anup, Kong, Eric and Collins, Paul. 2017. "Facilitating Knowledge Transfer for Innovation: Towards a Decision Support System to Identify Knowledge Stock in the ICT Profession." Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Hobart, Australia.
Strategic cross-sector collaboration in disaster response
Kong, Eric. 2012. "Strategic cross-sector collaboration in disaster response." Hoque, Tanzil (ed.) 6th Asian Business Research Conference. Bangkok, Thailand 08 - 10 Apr 2012 Melbourne, Australia.
Representation of intellectual capital’s components amongst Italian social enterprises
Benevene, Paula, Kong, Eric, Barbieri, Barbara, Lucchesi, Massimiliano and Cortini, Michela. 2017. "Representation of intellectual capital’s components amongst Italian social enterprises." Journal of Intellectual Capital. 18 (3), pp. 564-587. https://doi.org/10.1108/JIC-12-2016-0127
Top management team and external knowledge acquisition for sustainability in Indian startup firms
Kong, Eric. 2011. "Top management team and external knowledge acquisition for sustainability in Indian startup firms." IHRD 2011: Human Resource Development for Sustainability . Taipei, Taiwan 28 - 30 Sep 2011 Taipei, Taiwan.
Developing human capital through neuro-linguistic programming
Kong, Eric. 2011. "Developing human capital through neuro-linguistic programming." Ribiere, Vincent and Worasinchai, Lugkana (ed.) ICICKM 2011: 8th International Conference on Intellectual Capital, Knowledge Management and Organisational Learning . Bangkok, Thailand 27 - 28 Oct 2011 Reading, United Kingdom.
University transition challenges for first year domestic CALD students from refugee backgrounds: a case study from an Australian regional university
Kong, Eric, Harmsworth, Sarah, Rajaeian, Mohammad Mehdi, Parkes, Geoffrey, Bishop, Sue, AlMansouri, Bassim and Lawrence, Jill. 2016. "University transition challenges for first year domestic CALD students from refugee backgrounds: a case study from an Australian regional university." Australian Journal of Adult Learning. 56 (2), pp. 170-197.
A qualitative analysis of social intelligence in non-profit organisations: external knowledge acquisition for human capital development, organisational learning and innovation
Kong, Eric. 2015. "A qualitative analysis of social intelligence in non-profit organisations: external knowledge acquisition for human capital development, organisational learning and innovation." Knowledge Management Research and Practice. 13 (4), pp. 463-474. https://doi.org/10.1057/kmrp.2013.63
Human capital and external knowledge acquisition in non-profit organisations: facilitating strategic advantage during an economic crisis
Kong, Eric. 2014. "Human capital and external knowledge acquisition in non-profit organisations: facilitating strategic advantage during an economic crisis." Ordonez de Pablos, Patricia, Turro, Lluis Jovell, Tennyson, Robert D and Zhao, Jingyuan (ed.) Knowledge management for competitive advantage during economic crisis. Hershey, Pennsylvania. IGI Global. pp. 82-99
Eco-apparel marketing strategy: An innovative approach to overcome marketing barriers
Neupane, Saugat, Chimhundu, Ranga and Kong, Eric. 2015. "Eco-apparel marketing strategy: An innovative approach to overcome marketing barriers." 2015 Academy of International Business Australia and New Zealand Chapter (AIB-ANZ) Annual Symposium: Interdisciplinarity and Methodological Pluralism in Internationalisation Research. Brisbane, Australia 20 Nov 2015 Brisbane, Australia.
Category captain arrangements in grocery retail marketing
Chimhundu, Ranga, Kong, Eric and Gururajan, Raj. 2015. "Category captain arrangements in grocery retail marketing." Asia Pacific Journal of Marketing and Logistics. 27 (3), pp. 368-384. https://doi.org/10.1108/APJML-08-2014-0124
Facilitating cross-sector collaboration for collective impact: a knowledge management perspective
Kong, Eric. 2014. "Facilitating cross-sector collaboration for collective impact: a knowledge management perspective." Li, Chien‐Kuo and Hung, Ta‐Wei (ed.) International Symposium on Business and Management: Fall Session (ISBM 2014). Tokyo, Japan 12 - 14 Nov 2014 Taipei, Taiwan.
Hybrid governance in India: A research review and agenda
Thomson, Stanley Bruce, Sharma, Deepak and Kong, Eric. 2014. "Hybrid governance in India: A research review and agenda." Asia Pacific Journal of Public Administration. 36 (4), pp. 313-321. https://doi.org/10.1080/23276665.2014.975907
Family business succession - trust and gender issues in family and non-family succcession
Henry, Michael, Erwee, Ronel and Kong, Eric. 2013. "Family business succession - trust and gender issues in family and non-family succcession." Yamak, Sibel (ed.) 13th Annual Conference of the European Academy of Management (EURAM 2013) . Istanbul, Turkey 26 - 29 Jun 2013 Istanbul, Turkey.
Enablers of implementing knowledge management systems for better organisational outcomes: an Indian study
Gururajan, Raj and Tsai, Heng-Sheng. 2013. "Enablers of implementing knowledge management systems for better organisational outcomes: an Indian study." Bali, Rajeev K., Troshani, Indrit, Goldberg, Steve and Wickramasinghe, Nilmini (ed.) Pervasive health knowledge management. New York, NY. United States. Springer. pp. 285-303
A preliminary study of neuro-linguistic programming in non-profit organizations: facilitating knowledge and learning capabilities for innovation
Kong, Eric and Farrell, Mark. 2014. "A preliminary study of neuro-linguistic programming in non-profit organizations: facilitating knowledge and learning capabilities for innovation." Al-Hakim, Latif and Jin, Chen (ed.) Quality innovation: knowledge, theory, and practices. Hershey, PA. United States. IGI Global. pp. 189-205
Managing Indian IT professionals for global competitiveness: the role of human resource practices in developing knowledge and learning capabilities for innovation
Kong, Eric, Chadee, Doren and Raman, Revti. 2013. "Managing Indian IT professionals for global competitiveness: the role of human resource practices in developing knowledge and learning capabilities for innovation." Knowledge Management Research and Practice. 11 (4), pp. 334-345. https://doi.org/10.1057/kmrp.2012.21
Insights from Canadian case studies on succession and knowledge transfer in family firms
Henry, Mike, Erwee, Ronel and Kong, Eric. 2013. "Insights from Canadian case studies on succession and knowledge transfer in family firms." Jensen , M. and Devinney, T. (ed.) 3rd International Conference on Engaged Management Scholarship (EMS 2013). Atlanta, United States 19 - 22 Sep 2013 Chicago, IL. United States. https://doi.org/10.2139/ssrn.2327884
The effect of structural capital for human capital development and management in social enterprises
Kong, Eric. 2014. "The effect of structural capital for human capital development and management in social enterprises." Ordonez de Pablos, Patricia and Tennyson, Robert D. (ed.) Strategic approaches for human capital management and development in a turbulent economy. Hershey, PA. United States. IGI Global. pp. 73-90
The role of human resource strategies and practices in developing intellectual capital for innovation in nonprofit organizations
Kong, Eric. 2013. "The role of human resource strategies and practices in developing intellectual capital for innovation in nonprofit organizations." Ordonez de Pablos, Patricia, Tennyson, Robert D. and Zhao, Jingyuan (ed.) Intellectual capital strategy management for knowledge-based organizations. Hershey, PA. United States. IGI Global. pp. 174-194
Strategic trisector collaboration in disaster response
Kong, Eric. 2013. "Strategic trisector collaboration in disaster response." World Review of Business Research. 3 (2), pp. 127-140.
Environmental disclosure practices in national oil and gas corporations and international oil and gas corporations operating in Organization of Arab Petroleum Exporting Countries
Eljayash, Kamal Mehemed, Kavanagh, Marie and Kong, Eric. 2013. "Environmental disclosure practices in national oil and gas corporations and international oil and gas corporations operating in Organization of Arab Petroleum Exporting Countries." International Journal of Business, Economics and Law. 2 (1), pp. 35-52.
Environmental disclosure practices in national oil and gas corporations and international oil and gas corporations operating in Organization of Arab Petroleum Exporting Countries
Eljayash, Kamal Mehemed, Kavanagh, Marie and Kong, Eric. 2013. "Environmental disclosure practices in national oil and gas corporations and international oil and gas corporations operating in Organization of Arab Petroleum Exporting Countries." Kuala Lumpur International Business, Economics and Law Conference (KLIBEL 2012): Business, Economics and Law for World Peace. Kuala Lumpur, Malaysia 08 - 09 Apr 2013 Kuala Lumpur, Malaysia.
Deploying mobile data services: an Australian case study
Tsai, Heng-Sheng, Gururajan, Raj, Kong, Eric, Hafeez-Baig, Abdul and Lin, Meng Kuan. 2012. "Deploying mobile data services: an Australian case study." IT Professional: technology solutions for the enterprise. 14 (5), pp. 22-27. https://doi.org/10.1109/MITP.2012.47
The quantity and quality of environmental disclosure in annual reports of national oil and gas companies in Middle East and North Africa
Eljayash, Kamal Mehemed, James, Kieran and Kong, Eric. 2012. "The quantity and quality of environmental disclosure in annual reports of national oil and gas companies in Middle East and North Africa." International Journal of Economics and Finance. 4 (10), pp. 201-217. https://doi.org/10.5539/ijef.v4n10p201
The potential of neuro-linguistic programming in human capital development
Kong, Eric. 2012. "The potential of neuro-linguistic programming in human capital development." Electronic Journal of Knowledge Management. 10 (2), pp. 131-141.
Facilitating knowledge and learning capabilities through neuro-linguistic programming
Kong, Eric and Farrell, Mark. 2012. "Facilitating knowledge and learning capabilities through neuro-linguistic programming." The International Journal of Learning. 18 (3), pp. 253-265.
Social intelligence and top management team: an exploratory study of external knowledge acquisition for strategic change in global IT service providers in India
Kong, Eric, Chadee, Doren and Raman, Revti. 2012. "Social intelligence and top management team: an exploratory study of external knowledge acquisition for strategic change in global IT service providers in India." International Journal of Learning and Change. 6 (1/2), pp. 1-17.
Prospects of social enterprises from a framing perspective
Ko, Stephen and Kong, Eric. 2012. "Prospects of social enterprises from a framing perspective." International Journal of Interdisciplinary Social Sciences. 6 (4), pp. 169-186.
A confirmatory factor analysis on the views and constructs for knowledge management in India
Gururajan, Raj, Hafeez-Baig, Abdul and Tsai, Heng-Sheng. 2012. "A confirmatory factor analysis on the views and constructs for knowledge management in India." Computer Technology and Application. 3 (1), pp. 98-104.
Using digital stethoscopes in remote patient assessment via wireless networks: the user’s perspective
Gururajan, Raj, Tsai, Heng-Sheng and Chen, Haoyu. 2011. "Using digital stethoscopes in remote patient assessment via wireless networks: the user’s perspective." International Journal of Advanced Networking and Applications. 3 (3), pp. 1140-1146.
Building social and community cohesion: the role of social enterprises in facilitating settlement experiences for immigrants from non-English speaking backgrounds
Kong, Eric. 2011. "Building social and community cohesion: the role of social enterprises in facilitating settlement experiences for immigrants from non-English speaking backgrounds." International Journal of Interdisciplinary Social Sciences. 6 (3), pp. 115-128.
Strategic innovation in member-serving non-profit organisations: the role of governance structure, knowledge sharing and decision making
Kong, Eric, Jenkins, Stacey and Ardagh, David. 2008. "Strategic innovation in member-serving non-profit organisations: the role of governance structure, knowledge sharing and decision making." Hoque, M. Z. and Salim, R. (ed.) 9th International Business Research Conference. Melbourne, Australia 24 - 26 Nov 2008 Melbourne, Australia.
The conceptual connections between intellectual capital, strategic human resource management and human resource management
Kong, Eric and Thomson, S. Bruce. 2007. "The conceptual connections between intellectual capital, strategic human resource management and human resource management." Chapman, Ross (ed.) 21st Australian and New Zealand Academy of Management Conference (ANZAM 2007). Sydney, Australia 04 - 07 Dec 2007 Lindfield, Australia.
Intellectual capital as a strategic tool for organising social services: a qualitative analysis of the Australian non-profit sector
Kong, Eric. 2007. "Intellectual capital as a strategic tool for organising social services: a qualitative analysis of the Australian non-profit sector." Chapman, Ross (ed.) 21st Australian and New Zealand Academy of Management Conference (ANZAM 2007). Sydney, Australia 04 - 07 Dec 2007 Lindfield, Australia.
Intellectual capital and external environment link in organisations
Kong, Eric. 2007. "Intellectual capital and external environment link in organisations." Chapman, Ross (ed.) 21st Australian and New Zealand Academy of Management Conference (ANZAM 2007). Sydney, Australia 04 - 07 Dec 2007 Lindfield, Australia.
Business-charity-government strategic partnership: applying cause-related marketing in Thailand's tourism program
Sirisuthikul, Varintra and Kong, Eric. 2006. "Business-charity-government strategic partnership: applying cause-related marketing in Thailand's tourism program." Kennedy, Jessica and Di Milia, Lee (ed.) 20rd Australian and New Zealand Academy of Management Conference (ANZAM 2006). Yeppoon, Australia 06 - 09 Dec 2006 Queensland, Australia.
A qualitative analysis of intellectual capital in Australian social service nonprofit organizations
Kong, Eric and Ramia, Gaby. 2009. "A qualitative analysis of intellectual capital in Australian social service nonprofit organizations." AOM 2009: Green Management Matters. Chicago, United States 07 - 11 Aug 2009 Westchester, NY, United States.
Mapping out social enterprises development: a framing perspective
Ko, Stephen and Kong, Eric. 2009. "Mapping out social enterprises development: a framing perspective." Solomon, George T. (ed.) AOM 2009: Green Management Matters. Chicago, United States 07 - 11 Aug 2009 New York, NY. United States.
Harnessing knowledge for innovation in social enterprises: an intellectual capital perspective
Kong, Eric. 2009. "Harnessing knowledge for innovation in social enterprises: an intellectual capital perspective." Solomon, George T. (ed.) AOM 2009: Green Management Matters. Chicago, United States 07 - 11 Aug 2009 Westchester, NY. United States.
Views and constructs for knowledge management in India: a confirmatory factor analysis
Hafeez-Baig, Abdul, Gururajan, Raj and Tsai, Heng-Sheng. 2010. "Views and constructs for knowledge management in India: a confirmatory factor analysis." Chen, Houn-Gee and Liang, Ting-Peng (ed.) 14th Pacific Asia Conference on Information Systems (PACIS 2010): Service Science in Information Systems Research. Taipei, Taiwan 09 - 12 Jul 2010 Kaohsiung, Taiwan.
Knowledge sharing and management for better organisational outcomes: an Indian study
Gururajan, Raj, Tsai, Heng-Sheng, Hafeez-Baig, Abdul and Lin, Meng-Kuan. 2010. "Knowledge sharing and management for better organisational outcomes: an Indian study." Chen, Hong-Mei and Lin, Fu-ren (ed.) 14th Pacific Asia Conference on Information Systems (PACIS 2010): Service Science in Information Systems Research. Taipei, Taiwan 09 - 12 Jul 2010 Kaohsiung, Taiwan.
The role of human resource practices in developing knowledge and learning capabilities for innovation: A study of IT service providers in India
Kong, Eric, Chadee, Doren and Raman, Revti. 2011. "The role of human resource practices in developing knowledge and learning capabilities for innovation: A study of IT service providers in India." Sohal, Amrik (ed.) QIK 2011: Aligning Innovation in Developed and Emerging Economies. Kuala Lumpur, Malaysia 15 - 18 Feb 2011 Kuala Lumpur, Malaysia.
Exploratory study to explore the role of ICT in the process of knowledge management in an Indian business environment
Hafeez-Baig, Abdul, Gururajan, Raj, Heng Sheng, Tasi and Sankaran, Prema. 2010. "Exploratory study to explore the role of ICT in the process of knowledge management in an Indian business environment." Xiang, Yang, Samarati, Pierangela, Hu, Jiankun, Zhou, Wanlei and Sadeghi, Ahmad-Reza (ed.) NSS 2010: 4th International Conference on Network and System Security . Melbourne, Australia 01 - 03 Sep 2010 Los Alamitos, CA. United States. https://doi.org/10.1109/NSS.2010.89
The enablers and implementation model for mobile KMS in Australian healthcare
Tsai, Heng-Sheng and Gururajan, Raj. 2010. "The enablers and implementation model for mobile KMS in Australian healthcare." Xiang, Yang, Samarati, Pierangela, Hu, Jiankun, Zhou, Wanlei and Sadeghi, Ahmad-Reza (ed.) NSS 2010: 4th International Conference on Network and System Security . Melbourne, Australia 01 - 03 Sep 2010 Piscataway, NJ. United States. https://doi.org/10.1109/NSS.2010.22
Intellectual capital and non‐profit organizations in the knowledge economy: Editorial and introduction to special issue
Kong, Eric. 2010. "Intellectual capital and non‐profit organizations in the knowledge economy: Editorial and introduction to special issue ." Journal of Intellectual Capital. 11 (2), pp. 97-106. https://doi.org/10.1108/14691931011039624
The role of intellectual capital in non-profit strategic management: an exploratory study of social service non-profit organisations (SSNPOs) and new public management in Australia
Kong, Eric. 2011. The role of intellectual capital in non-profit strategic management: an exploratory study of social service non-profit organisations (SSNPOs) and new public management in Australia. Saarbrüchen, Germany. VDM Verlag Dr. Muller.
Strategic relationships of human capital, strategic human resource management and human resource management
Kong, Eric. 2010. "Strategic relationships of human capital, strategic human resource management and human resource management." Ali, Ruhani (ed.) AAMC 2010: Asian Management: Challenges and Opportunities in Turbulent Times. Macau, China 12 - 14 Dec 2010 Macau, China.
A qualitative analysis of intellectual capital in social service non-profit organisations: a theory-practice divide
Kong, Eric and Ramia, Gaby. 2010. "A qualitative analysis of intellectual capital in social service non-profit organisations: a theory-practice divide." Journal of Management and Organization. 16 (5), pp. 656-676. https://doi.org/10.5172/jmo.2010.16.5.656
The role of image and reputation as intangible resources in non-profit organisations: a relationship management perspective
Kong, Eric and Farrell, Mark. 2010. "The role of image and reputation as intangible resources in non-profit organisations: a relationship management perspective." Tsui, Eric (ed.) ICICKM 2010: 7th International Conference on Intellectual Capital, Knowledge Management and Organisational Learning. Hong Kong, China 11 - 12 Nov 2010 Reading, United Kingdom.
Developing organizational knowledge and learning capabilities: synergistic relationships of human capital, strategic human resource management and human resource management
Kong, Eric. 2010. "Developing organizational knowledge and learning capabilities: synergistic relationships of human capital, strategic human resource management and human resource management." The International Journal of Learning. 17 (5), pp. 63-80.
Knowledge and learning capabilities in non-profit organizations: a relational capital perspective
Kong, Eric and Farrell, Mark. 2010. "Knowledge and learning capabilities in non-profit organizations: a relational capital perspective." The International Journal of Learning. 17 (3), pp. 97-116.
Analysing BSC and IC's usefulness in nonprofit organizations
Kong, Eric. 2010. "Analysing BSC and IC's usefulness in nonprofit organizations." Journal of Intellectual Capital. 11 (3), pp. 284-304. https://doi.org/10.1108/14691931011064554
Harnessing knowledge for innovation in social enterprises: an intellectual capital perspective
Kong, Eric. 2010. "Harnessing knowledge for innovation in social enterprises: an intellectual capital perspective." Al-Hakim, Latif and Jin, Chen (ed.) Innovation in business and enterprise: technologies and frameworks. Hershey, PA. United States. IGI Global. pp. 162-184
Innovation processes in social enterprises: an IC perspective
Kong, Eric. 2010. "Innovation processes in social enterprises: an IC perspective." Journal of Intellectual Capital. 11 (2), pp. 158-178. https://doi.org/10.1108/14691931011039660
Perceptions of information flow and sharing in non-profit organisations: a relational capital perspective
Kong, Eric. 2009. "Perceptions of information flow and sharing in non-profit organisations: a relational capital perspective." Peng, Jie, Al-Hakim, Latif and Chen, Guoqing (ed.) COINFO 2009: Managing Virtual Organisations and Information in the Era of Globalisation. Beijing, China 21 - 23 Nov 2009 Los Alamitos, CA. United States. https://doi.org/10.1109/COINFO.2009.67
Human capital as a key component of intellectual capital in non-profit organisations
Kong, Eric. 2003. "Human capital as a key component of intellectual capital in non-profit organisations." Delener, Nejdet and Chao, Chiang-Nan (ed.) Challenging the Frontiers in Global Business and Technology: Implementation of Changes in Values, Strategy and Policy, Governance and Knowledge Management (2003). Budapest, Hungary 08 - 12 Jul 2003 New York, United States.
An intellectual capital perspective of non-profit strategy: a strategic advantage conceptual framework
Kong, Eric. 2006. "An intellectual capital perspective of non-profit strategy: a strategic advantage conceptual framework." Basu, Parikshit K, O’Neill, Grant and Travaglione, Anthony (ed.) ICCB 2006: Engagement and Change: Managing in a Free Trade Environment. Leura, Australia 21 - 22 Sep 2006 Wagga Wagga, Australia.
Non-profit strategy in the knowledge economy: an intellectual capital perspective
Kong, Eric. 2006. "Non-profit strategy in the knowledge economy: an intellectual capital perspective." Zhao, Xiande and Baoding, Liu (ed.) 11th Annual Conference of Asia Pacific Decision Sciences Institute (APDSI 2006): Innovation and Service Excellence for Competitive Advantage in the Global Environment. Hong Kong, China 14 - 18 Jun 2006 Hong Kong, China.
Strategic relationships of human capital, strategic human resource management and human resource management
Kong, Eric. 2007. "Strategic relationships of human capital, strategic human resource management and human resource management." Christopher, Bart, Bontis, Nick and Wakefield, Patricia (ed.) 28th McMaster World Congress on Intellectual Capital and Innovation. Hamilton, Canada 24 - 26 Jan 2007 Hamilton, Canada.
The human capital and human resource management relationships in non-profit organisations: misunderstanding and implication
Kong, Eric. 2007. "The human capital and human resource management relationships in non-profit organisations: misunderstanding and implication." International Journal of Knowledge Management Studies. 1 (3/4), pp. 471-483. https://doi.org/10.1504/IJKMS.2007.012536
Social responsibility framework and business-nonprofit-government partnerships
Sirisuthikul, Varintra and Kong, Eric. 2007. "Social responsibility framework and business-nonprofit-government partnerships." Thyne, Maree, Deans, Kenneth R. and Gnoth, Juergen (ed.) ANZMAC 2007: 3Rs Reputation, Responsibility and Relevance: Doctoral Colloquium Writing Workshop. Dunedin, New Zealand 30 Nov - 02 Dec 2007 Dunedin, New Zealand.
A review of the strategic management literature: the importance of intellectual capital in the non-profit sector
Kong, Eric. 2007. "A review of the strategic management literature: the importance of intellectual capital in the non-profit sector." Christopher, Bart, Bontis, Nick and Wakefield, Patricia (ed.) 28th McMaster World Congress on Intellectual Capital and Innovation. Hamilton, Canada 24 - 26 Jan 2007 Hamilton, Ontario, Canada.
The strategic importance of intellectual capital in the non-profit sector
Kong, Eric. 2007. "The strategic importance of intellectual capital in the non-profit sector." Journal of Intellectual Capital. 8 (4), pp. 721-731. https://doi.org/10.1108/14691930710830864
The development of strategic management in the non-profit context: Intellectual capital in social service non-profit organisations
Kong, Eric. 2008. "The development of strategic management in the non-profit context: Intellectual capital in social service non-profit organisations." International Journal of Management Reviews. 10 (3), pp. 281-299. https://doi.org/10.1111/j.1468-2370.2007.00224.x
Intellectual capital and strategic human resource management in social service non-profit organisations in Australia
Kong, Eric and Thomson, S. Bruce. 2006. "Intellectual capital and strategic human resource management in social service non-profit organisations in Australia." International Journal of Human Resources Development and Management. 6 (2-4), pp. 213-231. https://doi.org/10.1504/IJHRDM.2006.010396
Intellectual capital and external environment links in organisations: an exploratory study
Kong, Eric. 2008. "Intellectual capital and external environment links in organisations: an exploratory study." International Journal of Knowledge Management Studies. 8 (4), pp. 9-17.
An intellectual capital perspective of competitive advantage in non-profit organisations
Kong, Eric and Prior, Daniel. 2008. "An intellectual capital perspective of competitive advantage in non-profit organisations." International Journal of Nonprofit and Voluntary Sector Marketing. 13 (2), pp. 119-128. https://doi.org/10.1002/nvsm.315
Using intellectual capital as a strategic tool for non-profit organisations
Kong, Eric. 2003. "Using intellectual capital as a strategic tool for non-profit organisations." The International Journal of Knowledge, Culture and Change Management. 3 (1), pp. 467-474.
An intellectual capital perspective of human resource strategies and practices
Kong, Eric and Thomson, S. Bruce. 2009. "An intellectual capital perspective of human resource strategies and practices." Knowledge Management Research and Practice. 7 (4), pp. 356-364. https://doi.org/10.1057/kmrp.2009.27
A preliminary analysis of learning processes for innovation in member-serving nonprofit organizations: the role of governance structure and its elements - shared knowledge, decision making and benefit sharing
Kong, Eric, Jenkins, Stacey and Ardagh, David. 2009. "A preliminary analysis of learning processes for innovation in member-serving nonprofit organizations: the role of governance structure and its elements - shared knowledge, decision making and benefit sharing." The International Journal of Learning. 16 (6), pp. 1-16.
Facilitating learning through intellectual capital in social service nonprofit organizations
Kong, Eric. 2009. "Facilitating learning through intellectual capital in social service nonprofit organizations." The International Journal of Learning. 16 (2), pp. 533-548.
Motivations and challenges for m-business transformation: a multiple-case study
Tsai, Heng-Sheng and Gururajan, Raj. 2007. "Motivations and challenges for m-business transformation: a multiple-case study." Journal of Theoretical and Applied Electronic Commerce Research. 2 (2), pp. 19-33.
Determinants for a generic mobile commerce transformation framework
Tsai, Heng-Sheng and Gururajan, Raj. 2005. "Determinants for a generic mobile commerce transformation framework." Swatman, Paul and Swatman, Paula (ed.) 2005 CollECTeR Conference on eCommerce. Sydney, Australia 13 Jul 2005 South Australia.
Mobile solutions for aged care: a transformational framework
Soar, Jeffrey, Tsai, Heng-Sheng, Yong, Jianming and Gururajan, Raj. 2005. "Mobile solutions for aged care: a transformational framework." Soar, Jeffrey and Edgecumbe, Joan (ed.) 2nd Australian Aged and Community Care Informatics Conference (ACCIC'05). Hobart, Tasmania 04 - 06 May 2005 Brunswick East, Australia.
Mobile business: an exploratory study to define a framework for the transformation process
Tsai, Heng-Sheng and Gururajan, Raj. 2005. "Mobile business: an exploratory study to define a framework for the transformation process." Eldon, Li (ed.) APDSI 2005. Taipei, Taiwan 28 Jun - 02 Jul 2005 Taiwan.