Using electronic and mobile data services in the Australian healthcare sector: the challenges from end-users' viewpoints

Article

Tsai, Heng-Sheng (Aaron) and Kong, Eric. 2013. "Using electronic and mobile data services in the Australian healthcare sector: the challenges from end-users' viewpoints." International Journal of Technology, Knowledge and Society. 9 (3), pp. 63-71.
Article Title

Using electronic and mobile data services in the Australian healthcare sector: the challenges from end-users' viewpoints

ERA Journal ID39831
Article CategoryArticle
AuthorsTsai, Heng-Sheng (Aaron) (Author) and Kong, Eric (Author)
Journal TitleInternational Journal of Technology, Knowledge and Society
Journal Citation9 (3), pp. 63-71
Number of Pages9
Year2013
Place of PublicationChampaign, IL. United States
ISSN1832-3669
Web Address (URL)http://ijt.cgpublisher.com/product/pub.42/prod.941
Abstract

The fast development of information and communication technologies (ICTs) and electronic data services in recent years has changed the working processes within businesses and organizations. In the health care sector, such as hospitals, ICTs and electronic data services provide doctors, nurses, pharmacists, and other medical professionals more accurate information, which eventually leads to improved services to health care consumers. However, literature indicates that there are challenges in implementing and utilizing data service in various aspects in health care organizations. To depict a more complete scenario of the issues, this study uses a multiple case study method to explore and identify the feedback and challenges based on the viewpoints of health care employees and consumers. It aims to assist decision makers in implementing electronic and mobile data services in health care organizations.

Keywordslearning new technology; electronic data service; mobile service; health informatics; system implementation
ANZSRC Field of Research 2020520104. Industrial and organisational psychology (incl. human factors)
420399. Health services and systems not elsewhere classified
420308. Health informatics and information systems
Public Notes

Copyright 2013 Common Ground. Publisher copyright and source must be acknowledged and Statement that readers must ask permission to reproduce.

Byline AffiliationsSchool of Information Systems
School of Management and Marketing
Institution of OriginUniversity of Southern Queensland
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Kong, Eric. 2003. "Using intellectual capital as a strategic tool for non-profit organisations." The International Journal of Knowledge, Culture and Change Management. 3 (1), pp. 467-474.
An intellectual capital perspective of human resource strategies and practices
Kong, Eric and Thomson, S. Bruce. 2009. "An intellectual capital perspective of human resource strategies and practices." Knowledge Management Research and Practice. 7 (4), pp. 356-364. https://doi.org/10.1057/kmrp.2009.27
A preliminary analysis of learning processes for innovation in member-serving nonprofit organizations: the role of governance structure and its elements - shared knowledge, decision making and benefit sharing
Kong, Eric, Jenkins, Stacey and Ardagh, David. 2009. "A preliminary analysis of learning processes for innovation in member-serving nonprofit organizations: the role of governance structure and its elements - shared knowledge, decision making and benefit sharing." The International Journal of Learning. 16 (6), pp. 1-16.
Facilitating learning through intellectual capital in social service nonprofit organizations
Kong, Eric. 2009. "Facilitating learning through intellectual capital in social service nonprofit organizations." The International Journal of Learning. 16 (2), pp. 533-548.
Motivations and challenges for m-business transformation: a multiple-case study
Tsai, Heng-Sheng and Gururajan, Raj. 2007. "Motivations and challenges for m-business transformation: a multiple-case study." Journal of Theoretical and Applied Electronic Commerce Research. 2 (2), pp. 19-33.
Determinants for a generic mobile commerce transformation framework
Tsai, Heng-Sheng and Gururajan, Raj. 2005. "Determinants for a generic mobile commerce transformation framework." Swatman, Paul and Swatman, Paula (ed.) 2005 CollECTeR Conference on eCommerce. Sydney, Australia 13 Jul 2005 South Australia.
Mobile solutions for aged care: a transformational framework
Soar, Jeffrey, Tsai, Heng-Sheng, Yong, Jianming and Gururajan, Raj. 2005. "Mobile solutions for aged care: a transformational framework." Soar, Jeffrey and Edgecumbe, Joan (ed.) 2nd Australian Aged and Community Care Informatics Conference (ACCIC'05). Hobart, Tasmania 04 - 06 May 2005 Brunswick East, Australia.
Mobile business: an exploratory study to define a framework for the transformation process
Tsai, Heng-Sheng and Gururajan, Raj. 2005. "Mobile business: an exploratory study to define a framework for the transformation process." Eldon, Li (ed.) APDSI 2005. Taipei, Taiwan 28 Jun - 02 Jul 2005 Taiwan.