A qualitative analysis of social intelligence in non-profit organisations: external knowledge acquisition for human capital development, organisational learning and innovation

Article

Kong, Eric. 2015. "A qualitative analysis of social intelligence in non-profit organisations: external knowledge acquisition for human capital development, organisational learning and innovation." Knowledge Management Research and Practice. 13 (4), pp. 463-474. https://doi.org/10.1057/kmrp.2013.63
Article Title

A qualitative analysis of social intelligence in non-profit organisations: external knowledge acquisition for human capital development, organisational learning and innovation

ERA Journal ID36074
Article CategoryArticle
Authors
AuthorKong, Eric
Journal TitleKnowledge Management Research and Practice
Journal Citation13 (4), pp. 463-474
Number of Pages12
Year2015
PublisherTaylor & Francis
Place of PublicationUnited Kingdom
ISSN1477-8238
1477-8246
Digital Object Identifier (DOI)https://doi.org/10.1057/kmrp.2013.63
Web Address (URL)http://www.palgrave-journals.com/kmrp/journal/v13/n4/full/kmrp201363a.html
Abstract

Non-profit organisations (NPOs) are in crisis due to the introduction of new public management. Social intelligence represents organisational members’ tacit knowledge, abilities and skills to sense and understand the needs of external stakeholders, and constantly interact appropriately with the stakeholders for the benefits of their firm. Using 20 qualitative semi-structured in-depth interviews across nine Australian NPOs as the central instrument, this paper argues that social intelligence acts as a catalyst to external knowledge acquisition, which can
have a dynamic influence on human capital development and organisational learning for innovation in NPOs. The analysis also reveals that half of the participants’ understandings of social intelligence are different to those commonly contained in the literature. The paper argues that a better understanding of the theory–practice divide of social intelligence is necessary if knowledge
management, organizational learning and an intellectual capital-view of the firm are to be fully integrated.

Keywordssocial intelligence; external knowledge acquisition; human capital development; organisational learning; innovation; non-profit organisations
ANZSRC Field of Research 2020350709. Organisation and management theory
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Byline AffiliationsSchool of Management and Enterprise
Institution of OriginUniversity of Southern Queensland
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