Knowledge and learning capabilities in non-profit organizations: a relational capital perspective

Article

Kong, Eric and Farrell, Mark. 2010. "Knowledge and learning capabilities in non-profit organizations: a relational capital perspective." The International Journal of Learning. 17 (3), pp. 97-116.
Article Title

Knowledge and learning capabilities in non-profit organizations: a relational capital perspective

ERA Journal ID20233
Article CategoryArticle
AuthorsKong, Eric (Author) and Farrell, Mark (Author)
Journal TitleThe International Journal of Learning
Journal Citation17 (3), pp. 97-116
Number of Pages20
Year2010
Place of PublicationChampaign, IL. United States
ISSN1447-9494
1447-9540
Web Address (URL)http://www.Learning-Journal.com
Abstract

Relational capital (RC) represents the knowledge and learning capabilities embedded in relationships external to an organization. The primary goal of this paper is to report preliminary findings through qualitative in-depth interviews collected from 35 senior executives in relation to their perceptions of RC in building knowledge and enhancing learning capability in 22 Australian nonprofit
organizations. The findings revealed that RC was valued as the concept perceived to be able to assist nonprofit managers to conceptualize the development of knowledge and learning capabilities in external stakeholder relationships. However, the understanding and application of RC were substantially different to those contained in the literature. Scholars suggest that a balanced view of RC is essential when establishing external stakeholder relationships. The nonprofit managers often adopted a more
focused relationship with key external stakeholders, which also happened to be primary fund providers for the organizations. Research implications of this theory-practice divide are discussed. Research limitations and future research direction are presented in the paper.

Keywordsknowledge and learning capabilities; relational capital; external stakeholder relationships; non-profit organisations
ANZSRC Field of Research 2020350302. Business information management (incl. records, knowledge and intelligence)
520104. Industrial and organisational psychology (incl. human factors)
350709. Organisation and management theory
Byline AffiliationsSchool of Management and Marketing
Charles Sturt University
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