IT outsourcing decision factors in research and practice: a case study
Paper
Rajaeian, Mohammad Mehdi, Cater-Steel, Aileen and Lane, Michael. 2015. "IT outsourcing decision factors in research and practice: a case study." 26th Australasian Conference on Information Systems (ACIS 2015). Adelaide, Australia 30 Nov - 04 Dec 2015 Adelaide, South Australia.
| Paper/Presentation Title | IT outsourcing decision factors in research and practice: a case study |
|---|---|
| Presentation Type | Paper |
| Authors | Rajaeian, Mohammad Mehdi (Author), Cater-Steel, Aileen (Author) and Lane, Michael (Author) |
| Journal or Proceedings Title | Proceedings of the 26th Australasian Conference on Information Systems (ACIS 2015) |
| Number of Pages | 13 |
| Year | 2015 |
| Place of Publication | Adelaide, South Australia |
| Web Address (URL) of Paper | https://acis2015.unisa.edu.au/wp-content/uploads/2015/.../ACIS_2015_paper_148.pdf |
| Conference/Event | 26th Australasian Conference on Information Systems (ACIS 2015) |
| Event Details | Rank A A A A A A A A A A A A A |
| Event Details | 26th Australasian Conference on Information Systems (ACIS 2015) Parent Australasian Conference on Information Systems (ACIS) Delivery In person Event Date 30 Nov 2015 to end of 04 Dec 2015 Event Location Adelaide, Australia |
| Abstract | The concurrent effect of various internal and external factors on IT Outsourcing (ITO) decision making has seldom been investigated in a single study. Furthermore, research on external factors is scarce and there is no comprehensive theory that can fully explain ITO decisions made in practice. This paper explains how key decision factors, both internal and external, influence ITO decision making in a large Australian University. We also tested the feasibility of a highly regarded descriptive model of ITO decisions as the basic foundation of an ITO decision theory. The model failed to fully explain ITO decisions in our case organisation. We draw researchers’ attention to the need for more exploration of external factors as well as clarification of contingency factors that may explain inconsistencies between ITO decision theories and practice, and call for more research for ‘practicable’ ITO decision aids. Implications for practice are also discussed in the paper. |
| Keywords | Information Technology Outsourcing (ITO); decision making; sourcing decision factors; case study |
| ANZSRC Field of Research 2020 | 460902. Decision support and group support systems |
| Public Notes | This is an open-access article distributed under the terms of the Creative Commons Attribution-Non Commercial 3.0 Australia License, which permits non-commercial use, distribution, and reproduction in any medium, provided the original author and ACIS are credited. |
| Byline Affiliations | School of Management and Enterprise |
| Institution of Origin | University of Southern Queensland |
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Lepmets, Marion, O'Connor, Rory V., Cater-Steel, Aileen, Mesquida, Antoni Lluis and McBride, Tom. 2014. "A Cynefin based approach to process model tailoring and goal alignment." da Silva, Alberto Rodrigues, Machado, Ricardo J., Brito, Miguel A. and Silva, Antonio Rito (ed.) 9th International Conference on the Quality of Information and Communications Technology (QUATIC 2014). Guimaraes, Portugal 23 - 26 Sep 2014 Piscataway, NJ. United States. https://doi.org/10.1109/QUATIC.2014.30Prudential risk management of IT sourcing strategies: a case study of an Australian bank
Strong, Brian, Cater-Steel, Aileen and Lane, Michael. 2014. "Prudential risk management of IT sourcing strategies: a case study of an Australian bank." 20th Americas Conference on Information Systems (AMCIS 2014): Smart Sustainability: The Information Systems Opportunity. Savannah, United States 07 - 09 Aug 2014 Atlanta, GA. United States.Does broadband connectivity and social networking sites build and maintain social capital in rural communities?
Tiwari, Sanjib, Lane, Michael and Alam, Khorshed. 2015. "Does broadband connectivity and social networking sites build and maintain social capital in rural communities?" 26th Australasian Conference on Information Systems (ACIS 2015). Adelaide, Australia 30 Nov - 04 Dec 2015 Australia.The challenges and opportunities of delivering wireless high speed broadband services in Rural and Remote Australia: A Case Study of Western Downs Region (WDR)
Tiwari, Sanjib, Lane, Michael and Alam, Khorshed. 2015. "The challenges and opportunities of delivering wireless high speed broadband services in Rural and Remote Australia: A Case Study of Western Downs Region (WDR)." 26th Australasian Conference on Information Systems (ACIS 2015). Adelaide, Australia 30 Nov - 04 Dec 2015 Australia.An exploration of access to and use of mobile technologies for learning activities among higher education students
Murphy, Angela, Farley, Helen, Midgley, Warren, Carter, Brad, Lane, Michael and Hafeez-Baig, Abdul. 2013. "An exploration of access to and use of mobile technologies for learning activities among higher education students." Research Colloquia and Showcase 2013. Springfield, Australia 12 - 13 Jun 2013 Queensland, Australia.Listening to the student voice: how are students really using mobile technologies for learning?
Murphy, Angela, Farley, Helen, Johnson, Chris, Lane, Michael, Carter, Brad, Hafeez-Baig, Abdul, Midgley, Warren, Dekeyser, Stijn, Rees, Sharon, Mitchell, Maxine, Doyle, Joanne and Koronios, Andy. 2013. "Listening to the student voice: how are students really using mobile technologies for learning?" Carter, Helen, Gosper, Maree and Hedberg, John (ed.) 30th Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education (ASCILITE 2013). Sydney, Australia 01 - 04 Dec 2013Mobile learning anytime, anywhere: what are our students doing?
Murphy, Angela, Farley, Helen, Lane, Michael, Hafeez-Baig, Abdul and Carter, Brad. 2013. "Mobile learning anytime, anywhere: what are our students doing?" Aisyah, Hepu and Standing, Craig (ed.) 24th Australasian Conference on Information Systems (ACIS 2013). Melbourne, Australia 04 - 06 Dec 2013 Melbourne, Australia.A tool for IT service management process assessment for process improvement
Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee, Toleman, Mark and Rout, Terry. 2013. "A tool for IT service management process assessment for process improvement." Heidrich, Jens, Oivo, Markku, Jedlitschka, Andreas and Baldassarre, Marie Teresa (ed.) 14th International Conference on Product-Focused Software Process Improvement (PROFES 2013). Paphos, Cyprus 12 - 14 Jun 2013 Berlin, Germany. Springer. https://doi.org/10.1007/978-3-642-39259-7_27The evaluation of the IT service quality measurement framework in industry
Lepmets, Marion, Mesquida, Antoni Lluis, Cater-Steel, Aileen, Mas, Antonia and Ras, Eric. 2014. "The evaluation of the IT service quality measurement framework in industry." Global Journal of Flexible Systems Management. 15 (1), pp. 39-57. https://doi.org/10.1007/s40171-013-0052-7The relationship between organisational strategic IT vision and CIO roles: one size does not fit all
Al-Taie, Moyassar, Lane, Michael and Cater-Steel, Aileen. 2014. "The relationship between organisational strategic IT vision and CIO roles: one size does not fit all." Australasian Journal of Information Systems. 18 (2), pp. 59-89.University staff adoption of iPads: An empirical study using an extended TAM model
Lane, Michael Steven and Stagg, Adrian. 2014. "University staff adoption of iPads: An empirical study using an extended TAM model ." Australasian Journal of Information Systems. 18 (3), pp. 53-74.ITSM process assessments using ISO/IEC 15504 for CSI
Shrestha, Anup, Collins, Paul and Cater-Steel, Aileen. 2013. "ITSM process assessments using ISO/IEC 15504 for CSI." Informed Intelligence: ITSMF Australia Bulletin.Does a good fit between mobile work support functions and mobile sales-force worker tasks lead to improved work performance?
Lembach, Markus and Lane, Michael. 2013. "Does a good fit between mobile work support functions and mobile sales-force worker tasks lead to improved work performance?" Journal of Electronic Commerce in Organizations: the international journal of electronic commerce in modern organizations. 11 (4), pp. 52-69. https://doi.org/10.4018/jeco.2013100104E-learning service delivery quality: a determinant of user satisfaction
Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2013. "E-learning service delivery quality: a determinant of user satisfaction." Kats, Yefim (ed.) Learning management systems and instructional design: best practices in online education. Hershey, PA. United States. IGI Global. pp. 89-127Exploring the impact of IT service management process improvement initiatives: a case study approach
Jantti, Marko, Rout, Terry, Wen, Lian, Heikkinen, Sanna and Cater-Steel, Aileen. 2013. "Exploring the impact of IT service management process improvement initiatives: a case study approach." Woronowicz, Tanja, Rout, Terry, O'Connor, Rory and Dorling, Alec (ed.) 13th International Conference on Software Process Improvement and Capability Determination (SPICE 2013). Bremen, Germany 04 - 06 Jun 2013 Berlin, Germany. https://doi.org/10.1007/978-3-642-38833-0_16The role of IT service management in green IT
Cater-Steel, Aileen and Tan, Wui-gee. 2010. "The role of IT service management in green IT." ITSMF Bulletin: Informed Intelligence.IT infrastructure and its role in the success of e-learning systems: measurement and causal models
Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2012. "IT infrastructure and its role in the success of e-learning systems: measurement and causal models." Fonseca, Benjamin (ed.) 18th Conference of the European University Information Systems: A 360 Degree Perspective on IT/IS in Higher Education (EUNIS 2012). Vila Real, Portugal 20 - 22 Jun 2012 Vila Real, Portugal.IT infrastructure services as a requirement for e-learning system success
Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2013. "IT infrastructure services as a requirement for e-learning system success." Computers and Education. 69, pp. 431-451. https://doi.org/10.1016/j.compedu.2013.07.035The effect of service delivery quality on customer value of e-learning systems
Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2012. "The effect of service delivery quality on customer value of e-learning systems." Rocha, Alvaro, Calvo-Manzano, Jose, Reis, Luis Paulo and Cota, Manuel Perez (ed.) 7th Iberian Conference on Information Systems and Technologies (CISTI 2012). Madrid, Spain 20 - 23 Jun 2012 Portugal.A model to select processes for IT service management improvement
Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2012. "A model to select processes for IT service management improvement." Lamp, John (ed.) 23rd Australasian Conference on Information Systems (ACIS 2012). Geelong, Australia 03 - 05 Dec 2012 Geelong, Australia.A proposal and evaluation of a design method in design science research
Gacenga, Francis, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2012. "A proposal and evaluation of a design method in design science research." Electronic Journal of Business Research Methods. 10 (2), pp. 89-100.Towards an improved IT service desk system and processes: a case study
Jäntti, Marko, Cater-Steel, Aileen and Shrestha, Anup. 2012. "Towards an improved IT service desk system and processes: a case study." International Journal on Advances in Systems and Measurements. 5 (3 & 4), pp. 203-215.Does the android permission system provide adequate information privacy protection for end-users of mobile apps?
Lane, Michael. 2012. "Does the android permission system provide adequate information privacy protection for end-users of mobile apps?" Williams, Trish, Johnstone, Mike and Valli, Craig (ed.) 10th Australian Information Security Management Conference (SECAU 2012). Perth, Western Australia 03 - 05 Dec 2012 Perth Western Australia.An information security awareness capability model (ISACM)
Poepjes, Robert and Lane, Michael. 2012. "An information security awareness capability model (ISACM)." Williams, Trish, Johnstone, Mike and Valli, Craig (ed.) 10th Australian Information Security Management Conference (SECAU 2012). Perth, Western Australia 03 - 05 Dec 2012 Perth, Western Australia.Identifying the determinants of e-learning service delivery quality
Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2012. "Identifying the determinants of e-learning service delivery quality." Lamp, John (ed.) 23rd Australasian Conference on Information Systems (ACIS 2012). Geelong, Australia 03 - 05 Dec 2012 Geelong, Australia.Extending the IT service quality measurement framework through a systematic literature review
Lepmets, Marion, Cater-Steel, Aileen, Gacenga, Francis and Ras, Eric. 2012. "Extending the IT service quality measurement framework through a systematic literature review." Journal of Service Science Research. 4 (1), pp. 7-47. https://doi.org/10.1007/s12927-012-0001-6The fit of mobile work support functionalities with pharmaceutical sales-force worker tasks
Lembach, Markus and Lane, Michael Steven. 2011. "The fit of mobile work support functionalities with pharmaceutical sales-force worker tasks." Siriluck, Rotchanakitumnuai / RS and Kaewkitipong, Laddawan / KL (ed.) 11th International Conference on Electronic Business: Borderless e-Business for the Next Decade (ICEB 2011). Bangkok, Thailand 28 Nov - 02 Dec 2011 Bangkok Thailand.