Digital Transformation of the Healthcare Supply Chain: A Clinical Safety Evaluation Model

Paper

Smith, Sean, Lane, Michael, Toleman, Mark and Shrestha, Anup. 2022. "Digital Transformation of the Healthcare Supply Chain: A Clinical Safety Evaluation Model." 28th Americas Conference on Information Systems (AMCIS 2022). Minneapolis, United States 10 - 14 Aug 2022 United States. AIS Electronic Library.
Paper/Presentation Title

Digital Transformation of the Healthcare Supply Chain: A Clinical Safety Evaluation Model

Presentation TypePaper
AuthorsSmith, Sean (Author), Lane, Michael (Author), Toleman, Mark (Author) and Shrestha, Anup (Author)
Journal or Proceedings TitleProceedings of the 28th Americas Conference on Information Systems (AMCIS 2022)
Number of Pages5
Year2022
PublisherAIS Electronic Library
Place of PublicationUnited States
ISBN9781958200001
Web Address (URL) of Paperhttps://aisel.aisnet.org/amcis2022/sig_health/sig_health/24/
Web Address (URL) of Conference Proceedingshttps://aisel.aisnet.org/amcis2022/
Conference/Event28th Americas Conference on Information Systems (AMCIS 2022)
Event Details
28th Americas Conference on Information Systems (AMCIS 2022)
Parent
Americas Conference on Information Systems
Delivery
In person
Event Date
10 to end of 14 Aug 2022
Event Location
Minneapolis, United States
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Abstract

The Healthcare Supply Chain (HSC) plays a key role in the safety and quality of healthcare services. A growing awareness of the complexities of the HSC has highlighted the potential usefulness of digital systems to deliver efficiencies which may lead to improved clinical safety. The business benefits of digital transformation of the HSC have been identified however there has been no clear methodology proposed to the author’s knowledge to measure the clinical safety benefits. This study will examine the performance of a Clinical Safety Evaluation Model (CSEM) created to provide healthcare organisations a measure of clinical safety through digital transformation of their supply chain. The CSEM uses an adaptation of the DeLone and McLean Information Success Model blended with proven clinical safety criterion within the healthcare supply chain sphere. The study will provide measures on both the effectiveness of the model and the potential for use of the CSEM in industry application to improve clinical safety.

KeywordsEvaluation Model; Clinical Safety; Digital Transformation; Digital Supply Chains
Contains Sensitive ContentDoes not contain sensitive content
ANZSRC Field of Research 2020350303. Business information systems
460908. Information systems organisation and management
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Byline AffiliationsSchool of Business
Institution of OriginUniversity of Southern Queensland
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Ramakrishnan, Muralidharan, Shrestha, Anup, Cater-Steel, Aileen and Soar, Jeffrey. 2018. "IT service management knowledge ecosystem – literature review and a conceptual model." 29th Australasian Conference on Information Systems (ACIS 2018). Sydney, Australia 03 - 05 Dec 2018 Australia.
The impact of ineffective ITG on IT deployment: a study of failed IT deployment initiatives
Asgarkhani, Mehdi, Toleman, Mark, Ally, Mustafa and Lane, Michael. 2018. "The impact of ineffective ITG on IT deployment: a study of failed IT deployment initiatives." Stockdale, Rosemary, Win, Khin Tha and Sugumaran, Vijayan (ed.) 29th Australasian Conference of Information Systems (ACIS 2018). Sydney, Australia 03 - 05 Dec 2018 Australia. https://doi.org/10.5130/acis2018.bn
Barriers of e-tourism adoption in developing countries: a case study of Nepal
Lama, Sanjay, Pradhan, Sojen, Shrestha, Anup and Beirman, David. 2018. "Barriers of e-tourism adoption in developing countries: a case study of Nepal." 29th Australasian Conference on Information Systems (ACIS 2018). Sydney, Australia 03 - 05 Dec 2018 Australia.
Facilitating knowledge transfer based on a resource based view of tacit knowledge stock: a skills assessment perspective
Pant, Aastha, Shrestha, Anup, Kong, Eric and Ally, Mustafa. 2018. "Facilitating knowledge transfer based on a resource based view of tacit knowledge stock: a skills assessment perspective." 29th Australasian Conference on Information Systems (ACIS 2018). Sydney, Australia 03 - 05 Dec 2018 Australia.
Design science research in doctoral projects: An analysis of Australian theses
Cater-Steel, Aileen, Toleman, Mark and Rajaeian, Mohammad Mehdi. 2019. "Design science research in doctoral projects: An analysis of Australian theses." Journal of the Association of Information Systems. 20 (12), pp. 1844-1869. https://doi.org/10.17705/1jais.00587
Assessing information security risks in the cloud: a case study of Australian local government authorities
Ali, Omar, Shrestha, Anup, Chatfield, Akemi and Murray, Peter A.. 2020. "Assessing information security risks in the cloud: a case study of Australian local government authorities." Government Information Quarterly: an international journal of information technology management, policies, and practices. 37 (1). https://doi.org/10.1016/j.giq.2019.101419
Optimal delivery and replenishment policies for perishable products considering lost sale cost: an efficient hybrid algorithm
Babagolzadeh, Mahla, Pirayesh, Mohammadali and Shrestha, Anup. 2021. "Optimal delivery and replenishment policies for perishable products considering lost sale cost: an efficient hybrid algorithm." International Journal of Industrial and Systems Engineering. 37 (3), pp. 306-333. https://doi.org/10.1504/IJISE.2020.10024103
Development and evaluation of a software-mediated process assessment method for IT service management
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark, Behari, Suren and Rajaeian, Mohammad Mehdi. 2020. "Development and evaluation of a software-mediated process assessment method for IT service management." Information and Management. 57 (4). https://doi.org/10.1016/j.im.2019.103213
Do social networking sites build and maintain social capital online in rural communities?
Tiwari, Sanjib, Lane, Michael and Alam, Khorshed. 2019. "Do social networking sites build and maintain social capital online in rural communities?" Journal of Rural Studies. 66, pp. 1-10. https://doi.org/10.1016/j.jrurstud.2019.01.029
Towards a taxonomy of process quality characteristics for assessment
Shrestha, Anup. 2018. "Towards a taxonomy of process quality characteristics for assessment." Stamelos, Ioannis, O'Connor, Rory V., Rout, Terry and Dorling, Alec (ed.) 18th International Conference on Software Process Improvement and Capability Determination (SPICE 2018). Thessaloniki, Greece 09 - 10 Oct 2018 Cham, Switzerland. https://doi.org/10.1007/978-3-030-00623-5_4
Managing knowledge and learning for process improvement: a software-mediated process assessment approach for IT service management
Shrestha, Anup, Kong, Eric and Cater-Steel, Aileen. 2018. "Managing knowledge and learning for process improvement: a software-mediated process assessment approach for IT service management." Syed, Jawad, Murray, Peter A., Hislop, Donald and Mouzughi, Yusra (ed.) The Palgrave handbook of knowledge management. Houndmills, United Kingdom. Palgrave Macmillan. pp. 621-641
Social Science Research: Principles, Methods and Practices
Bhattacherjee, Anol, Toleman, Mark, Rowling, Samara, Frederiks, Anita and Andersen, Nikki. Rowling, Samara (ed.) 2019. Social Science Research: Principles, Methods and Practices. Australia. University of Southern Queensland.
A systematic literature mapping to investigate the role of IT in knowledge stock and transfer
Pant, Aastha, Shrestha, Anup, Kong, Eric and Ally, Mustafa. 2018. "A systematic literature mapping to investigate the role of IT in knowledge stock and transfer." Tanabu, Motonari and Senoo, Dai (ed.) 22nd Pacific Asia Conference on Information Systems (PACIS 2018). Yokohama, Japan 26 - 30 Jun 2018
The phenomenon of P3 community for IT support: a crowd-support case study
Cater-Steel, Aileen, Rajaeian, Mohammad Mehdi, Toleman, Mark and Troup, Duncan. 2017. "The phenomenon of P3 community for IT support: a crowd-support case study." 2017 International Conference on Information Resources Management: Democratization and Participation: People's Roles in Digital World (CONNF-IRM 2017). Santiago, Chile 17 - 19 May 2017
Interpretation and reporting of process capability results: focus on improvement
Behari, Suren, Cater-Steel, Aileen, Shrestha, Anup and Soar, Jeffrey. 2018. "Interpretation and reporting of process capability results: focus on improvement." Stamelos, Ioannis, O’Connor, Rory v., Rout, Terry and Dorling, Alec (ed.) 18th International Conference on Software Process Improvement and Capability Determination (SPICE 2018). Thessaloniki, Greece 09 - 10 Oct 2018 Cham, Switzerland. https://doi.org/10.1007/978-3-030-00623-5_12
A software artefact to support standard-based process assessment: evolution of the TIPA® framework in a design science research project
Barafort, Beatrix, Shrestha, Anup, Cortina, Stephane and Renault, Alain. 2018. "A software artefact to support standard-based process assessment: evolution of the TIPA® framework in a design science research project." Computer Standards and Interfaces. 60, pp. 37-47. https://doi.org/10.1016/j.csi.2018.04.009
Benefits and relevance of International Standards in a design science research project for process assessments
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2018. "Benefits and relevance of International Standards in a design science research project for process assessments." Computer Standards and Interfaces. 60, pp. 48-56. https://doi.org/10.1016/j.csi.2018.04.011
Cloud computing-enabled healthcare opportunities, issues, and applications: a systematic review
Ali, Omar, Shrestha, Anup, Soar, Jeffrey and Wamba, Samuel Fosso. 2018. "Cloud computing-enabled healthcare opportunities, issues, and applications: a systematic review." International Journal of Information Management. 43, pp. 146-158. https://doi.org/10.1016/j.ijinfomgt.2018.07.009
Perceived potential for value creation from cloud computing: a study of the Australian regional government sector
Ali, Omar, Soar, Jeffrey and Shrestha, Anup. 2018. "Perceived potential for value creation from cloud computing: a study of the Australian regional government sector." Behaviour and Information Technology. 37 (12), pp. 1157-1176. https://doi.org/10.1080/0144929X.2018.1488991
Knowledge management: (potential) future research directions
Hislop, Donald, Murray, Peter A., Shrestha, Anup, Syed, Jawad and Mouzughi, Yusra. 2018. "Knowledge management: (potential) future research directions." Syed, Jawad, Murray, Peter A., Hislop, Donald and Mouzughi, Yusra (ed.) The Palgrave handbook of knowledge management. Houndmills, United Kingdom. Palgrave Macmillan. pp. 691-703
On valuation of smart grid architectures: an enterprise engineering perspective
Razo-Zapata, Ivan S., Shrestha, Anup and Proper, Erik. 2017. "On valuation of smart grid architectures: an enterprise engineering perspective." Reinhartz-Berger, I., Gulden, J., Nurcan, S., Guédria, W. and Bera, P. (ed.) Enterprise, Business-Process and Information Systems Modeling. (BPMDS 2017, EMMSAD 2017). Essen, Germany 12 - 13 Jun 2017 Switzerland. https://doi.org/10.1007/978-3-319-59466-8_22
An analysis of design science research adoption in Doctoral projects in Australia
Cater-Steel, Aileen, Toleman, Mark and Rajaeian, Mohammad Mehdi. 2017. "An analysis of design science research adoption in Doctoral projects in Australia." Reimer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Australia.
Failed IT projects: is poor IT governance to blame?
Asgarkhani, Mehdi, Cater-Steel, Aileen, Toleman, Mark and Ally, Mustafa. 2017. "Failed IT projects: is poor IT governance to blame?" Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Australia.
The role of national culture in the strategic use of and investment in ICT: a comparative study of Japanese and Australian organisations
Baty, Craig K., Lane, Michael, Cater-Steel, Aileen and Ally, Mustafa. 2017. "The role of national culture in the strategic use of and investment in ICT: a comparative study of Japanese and Australian organisations." Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Australia.
Analysis of the Total Cost of Ownership for Cloud Computing Technology Adoption: A Case Study of Regional Municipal Government Sector
Ali, Omar and Shrestha, Anup. 2017. "Analysis of the Total Cost of Ownership for Cloud Computing Technology Adoption: A Case Study of Regional Municipal Government Sector." Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Hobart, Australia.
Facilitating Knowledge Transfer for Innovation: Towards a Decision Support System to Identify Knowledge Stock in the ICT Profession
Shrestha, Anup, Kong, Eric and Collins, Paul. 2017. "Facilitating Knowledge Transfer for Innovation: Towards a Decision Support System to Identify Knowledge Stock in the ICT Profession." Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Hobart, Australia.
An Assessment Framework to Determine the Strategic Value of IT Architectures in Smart Grids
Razo-Zapata, Ivan S., Shrestha, Anup and Proper, Erik. 2017. "An Assessment Framework to Determine the Strategic Value of IT Architectures in Smart Grids." Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Hobart, Australia.
The evolution of the TIPA framework: towards the automation of the assessment process in a design science research project
Barafort, Beatrix, Shrestha, Anup and Cortina, Stephane. 2017. "The evolution of the TIPA framework: towards the automation of the assessment process in a design science research project." Mas, Antonia, Mesquida, Antoni, O'Connor, Rory V., Rout, Terry and Dorling, Alec (ed.) 17th International Conference on Software Process Improvement and Capability Determination (SPICE 2017). Palma de Mallorca, Spain 04 - 05 Oct 2017 Cham, Switzerland. https://doi.org/10.1007/978-3-319-67383-7_9
The role of international standards to corroborate artefact development and evaluation: experiences from a design science research project in process assessment
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2017. "The role of international standards to corroborate artefact development and evaluation: experiences from a design science research project in process assessment." Mas, Antonia, Mesquida, Antoni, O'Connor, Rory V., Rout, Terry and Dorling, Alec (ed.) 17th International Conference on Software Process Improvement and Capability Determination (SPICE 2017). Palma de Mallorca, Spain 04 - 05 Oct 2017 Cham, Switzerland. https://doi.org/10.1007/978-3-319-67383-7_32
An empirical assessment of the CIO role expectations instrument using PLS path modelling
Al-Taie, Moyassar, Lane, Michael and Cater-Steel, Aileen. 2018. "An empirical assessment of the CIO role expectations instrument using PLS path modelling." Communications of the Association for Information Systems. 42 (1). https://doi.org/10.17705/1CAIS.04201
Managing the risks of data security and privacy in the cloud: a shared responsibility between the cloud service provider and the client organisation
Lane, Michael, Shrestha, Anup and Ali, Omar. 2017. "Managing the risks of data security and privacy in the cloud: a shared responsibility between the cloud service provider and the client organisation." Bright Internet Global Summit 2017. Seoul, Korea 08 - 10 Dec 2017
Conducting software-mediated assessments for improvement
Shrestha, Anup. 2017. "Conducting software-mediated assessments for improvement." Sharing experiences of business computing between Australia and Korea (2017). Hobart, Australia 06 Dec 2017
Determinants of effective knowledge transfer from academic researchers to industry practitioners
Rajaeian, Mohammad Mehdi, Cater-Steel, Aileen and Lane, Michael. 2018. "Determinants of effective knowledge transfer from academic researchers to industry practitioners." Journal of Engineering and Technology Management. 47 (January-March), pp. 37-52. https://doi.org/10.1016/j.jengtecman.2017.12.003
Decision support systems for IT service management
Cater-Steel, Aileen, Valverde, Raul, Shrestha, Anup and Toleman, Mark. 2016. "Decision support systems for IT service management." International Journal of Information and Decision Sciences. 8 (3), pp. 284-304. https://doi.org/10.1504/IJIDS.2016.078588
Innovative decision support for IT service management
Shrestha, Anup, Cater-Steel, Aileen and Toleman, Mark. 2016. "Innovative decision support for IT service management." Journal of Decision Systems. 25 (Supplement 1), pp. 486-499. https://doi.org/10.1080/12460125.2016.1187424
Special Section on Rural and Remote ICT: Broadband Rural, Regional and National Impacts
Lane, Michael, Middleton, Catherine, Zarnekow, Ruediger and Alam, Khorshed. 2016. "Special Section on Rural and Remote ICT: Broadband Rural, Regional and National Impacts ." Australasian Journal of Information Systems. 20, pp. 1-2. https://doi.org/10.3127/ajis.v20i0.1474
Measuring the performance of service orientated IT management
Gacenga, Francis, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2011. "Measuring the performance of service orientated IT management." Sprouts: working papers on information environments, systems and organizations. 11 (162).
A systematic literature review and critical assessment of model-driven decision support for IT outsourcing
Rajaeian, Mohammad Mehdi, Cater-Steel, Aileen and Lane, Michael. 2017. "A systematic literature review and critical assessment of model-driven decision support for IT outsourcing." Decision Support Systems. 102, pp. 42-56. https://doi.org/10.1016/j.dss.2017.07.002
The potential impact of digital currencies on the Australian economy
Ally, Mustafa, Gardiner, Michael and Lane, Michael. 2015. "The potential impact of digital currencies on the Australian economy." 26th Australasian Conference on Information Systems (ACIS 2015). Adelaide, Australia 30 Nov - 04 Dec 2015 Australia.
Evaluation of software mediated process assessments for IT service management
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2015. "Evaluation of software mediated process assessments for IT service management." Rout, Terry, O’Connor, Rory V. and Dorling, Alec (ed.) 15th International Conference on Software Process Improvement and Capability Determination (SPICE 2015). Gothenburg, Sweden 16 - 17 Jun 2015 Cham, Switzerland. https://doi.org/10.1007/978-3-319-19860-6_7
Moving towards the effective evaluation of mobile learning initiatives in higher education institutions
Farley, Helen, Murphy, Angela, Todd, Nicole Ann, Lane, Michael, Hafeez-Baig, Abdul, Midgley, Warren and Johnson, Chris. 2015. "Moving towards the effective evaluation of mobile learning initiatives in higher education institutions." Zhang, Yu (Aimee) (ed.) Handbook of mobile teaching and learning. Germany. Springer. pp. 721-740
Software-mediated process assessment in IT service management
Cater-Steel, Aileen, Tan, Wui-Gee, Toleman, Mark, Rout, Terry and Shrestha, Anup. 2013. "Software-mediated process assessment in IT service management." Woronowicz, Tanja, Rout, Terry, O'Connor, Rory and Dorling, Alec (ed.) 13th International Conference on Software Process Improvement and Capability Determination (SPICE 2013). Bremen, Germany 04 - 06 Jun 2013 Berlin, Germany. https://doi.org/10.1007/978-3-642-38833-0_17
An empirical analysis of SNS users and their privacy and security awareness of risks associated with sharing SNS profiles (online identities)
Lane, Michael Steven and Shrestha, Anup. 2011. "An empirical analysis of SNS users and their privacy and security awareness of risks associated with sharing SNS profiles (online identities)." Rotchanakitumnuai, Siriluck and Kaewkitipong, Laddawan (ed.) 11th International Conference on Electronic Business: Borderless e-Business for the Next Decade (ICEB 2011). Bangkok, Thailand 28 Nov - 02 Dec 2011 Bangkok, Thailand.
Alleviating design silence in design science research: a proposal of a design method
Gacenga, Francis, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2012. "Alleviating design silence in design science research: a proposal of a design method." McClean, Rachel (ed.) 11th European Conference on Research Methods in Business and Management. Bolton, United Kingdom 28 - 29 Jun 2012 Reading, UK.
Do they read your research? An investigation of practitioners’ use of IT outsourcing and cloud sourcing research
Rajaeian, Mohammad Mehdi, Cater-Steel, Aileen and Lane, Michael. 2016. "Do they read your research? An investigation of practitioners’ use of IT outsourcing and cloud sourcing research." Van Der Meer, Rosemary V. (ed.) 27th Australasian Conference on Information Systems (ACIS 2016). Wollongong, Australia 05 - 07 Dec 2016 Australia.
A measurement model to link process operational measures to risks associated with attainment of business critical success factors
Behari, Suren, Cater-Steel, Aileen, Shrestha, Anup and Soar, Jeffrey. 2016. "A measurement model to link process operational measures to risks associated with attainment of business critical success factors." 6th International Engaged Management Scholarship Conference (EMS 2016). Paris, France 08 - 11 Sep 2016
Software-mediated process assessment for IT service capability management
Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2014. "Software-mediated process assessment for IT service capability management." Avgerou, Chrisanthi and Te'eni, Dov (ed.) 22nd European Conference on Information Systems (ECIS 2014): Digital Work, Digital Life. Tel Aviv, Israel 09 - 11 Jun 2014 Tel Aviv, Israel.
The CIO role expectations instrument: validation and model testing
Al-Taie, Moyassar, Lane, Michael S. and Cater-Steel, Aileen. 2013. "The CIO role expectations instrument: validation and model testing." Aisyah, Hepu and Standing, Craig (ed.) 24th Australasian Conference on Information Systems (ACIS 2013). Melbourne, Australia 04 - 06 Dec 2013 Melbourne, Australia.
How to communicate evaluation work in design science research? An exemplar case study
Shrestha, Anup, Cater-Steel, Aileen and Toleman, Mark. 2014. "How to communicate evaluation work in design science research? An exemplar case study." Tan, Felix and Bunker, Deborah (ed.) 25th Australasian Conference on Information Systems (ACIS 2014). Auckland, New Zealand 08 - 10 Dec 2014 Auckland, New Zealand.
A decision support tool to define scope in IT service management process assessment and improvement
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2013. "A decision support tool to define scope in IT service management process assessment and improvement." vom Brocke, Jan, Hekkala, Riitta, Ram, Sudha and Rossi, Matti (ed.) 8th International Conference on Design Science at the Intersection of Physical and Virtual Design (DESRIST 2013). Helsinki, Finland 11 - 12 Jun 2013 Germany. Springer. https://doi.org/10.1007/978-3-642-38827-9_21
Impacting IT enrolments: what factors most influence student career decisions
Genrich, Rohan, Toleman, Mark and Roberts, Dave. 2014. "Impacting IT enrolments: what factors most influence student career decisions." 25th Australasian Conference on Information Systems (ACIS 2014). Auckland, New Zealand 08 - 10 Dec 2014 Palmerston North, New Zealand.
Prudential regulatory risk governance of IT multi-sourcing strategies within the Australian banking sector
Strong, Brian, Cater-Steel, Aileen and Lane, Michael. 2014. "Prudential regulatory risk governance of IT multi-sourcing strategies within the Australian banking sector." Tan, Felix and Bunker, Deborah (ed.) 25th Australasian Conference on Information Systems (ACIS 2014). Auckland, New Zealand 08 - 10 Dec 2014 Auckland, New Zealand.
An Evaluation of the suitability of NoSQL databases for distributed EHR systems
Ercan, Mehmet Zahid and Lane, Michael. 2014. "An Evaluation of the suitability of NoSQL databases for distributed EHR systems ." Tan, Felix and Bunker, Deborah (ed.) 25th Australasian Conference on Information Systems (ACIS 2014). Auckland, New Zealand 08 - 10 Dec 2014 New Zealand.
Building a software tool for transparent and efficient process assessments in IT service management
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2014. "Building a software tool for transparent and efficient process assessments in IT service management." Tremblay, M. C., VanderMeer, D., Rothenberger, M., Gupta, A. and Yoon, V. (ed.) 9th International Conference on Design Science Research in Information Systems and Technologies (DESRIST 2014): Advancing the Impact of Design Science: Moving from Theory to Practice. Miami, United States 22 - 23 May 2014 Germany. Springer. https://doi.org/10.1007/978-3-319-06701-8_16
Virtualising process assessments to facilitate continual service improvement in IT service management
Shrestha, Anup, Cater-Steel, Aileen and Toleman, Mark. 2015. "Virtualising process assessments to facilitate continual service improvement in IT service management." 26th Australasian Conference on Information Systems (ACIS 2015). Adelaide, Australia 30 Nov - 04 Dec 2015 Adelaide, South Australia.
Perceptions of older age and digital participation in rural Queensland
McDonald, Lisa, Starasts, Ann, Tiwari, Sanjib and Lane, Michael. 2016. "Perceptions of older age and digital participation in rural Queensland." Australasian Journal of Regional Studies. 22 (2), pp. 263-284.
The supply and use of broadband in rural Australia: an explanatory case study of the Western Downs Region
Lane, Michael, Tiwari, Sanjib and Alam, Khorshed. 2016. "The supply and use of broadband in rural Australia: an explanatory case study of the Western Downs Region." Australasian Journal of Information Systems. 20, pp. 1-24. https://doi.org/10.3127/ajis.v20i0.1202
The issue of reliability in software mediated process assessments
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark, Rout, Terry and Behari, Suren. 2016. "The issue of reliability in software mediated process assessments." Clarke, Paul M., O'Connor, Rory V., Rout, Terry and Dorling, Alec (ed.) Software Process Improvement and Capability Determination 16th International Conference, SPICE 2016. Dublin, Ireland 09 - 10 Jun 2016 Switzerland. https://doi.org/10.1007/978-3-319-38980-6_15
IT outsourcing decision factors in research and practice: a case study
Rajaeian, Mohammad Mehdi, Cater-Steel, Aileen and Lane, Michael. 2015. "IT outsourcing decision factors in research and practice: a case study." 26th Australasian Conference on Information Systems (ACIS 2015). Adelaide, Australia 30 Nov - 04 Dec 2015 Adelaide, South Australia.
How do students use their mobile devices to support learning? A case study from an Australian regional university
Farley, Helen, Murphy, Angela, Johnson, Chris, Carter, Brad, Lane, Michael, Midgley, Warren, Hafeez-Baig, Abdul, Dekeyser, Stijn and Koronios, Andy. 2015. "How do students use their mobile devices to support learning? A case study from an Australian regional university." Journal of Interactive Media in Education. 15 (1), pp. 1-13. https://doi.org/10.5334/jime.ar
Information system security commitment: a study of external influences on senior management
Barton, Kevin A., Tejay, Gurvirender, Lane, Michael and Terrell, Steve. 2016. "Information system security commitment: a study of external influences on senior management." Computers and Security. 59, pp. 9-25. https://doi.org/10.1016/j.cose.2016.02.007
Towards transparent and efficient process assessments for IT service management
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2014. "Towards transparent and efficient process assessments for IT service management." Communications in Computer and Information Science. 477, pp. 165-176. https://doi.org/10.1007/978-3-319-13036-1_15
Consistent! Transparent! D.I.Y. ITSM process assessment approach
Shrestha, Anup and Kennedy, Graham. 2014. "Consistent! Transparent! D.I.Y. ITSM process assessment approach." iTSMF Australia Annual Conference (LEADit 2014): IT Service Management in a Connected World. Melbourne, Australia 13 - 15 Aug 2014 Melbourne, Australia.
The regionally engaged researcher: a case study in supporting early career humanities researchers through the research cycle
Blake, Jacqueline and Toleman, Mark. 2014. "The regionally engaged researcher: a case study in supporting early career humanities researchers through the research cycle." Keppell, Mike and Reushle, Shirley (ed.) 2nd Digital Rural Futures Conference 2014. Toowoomba, Australia 25 - 27 Jun 2014 Toowoomba, Australia.
A method to select IT service management processes for improvement
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2014. "A method to select IT service management processes for improvement." JITTA: an information systems journal. 15 (3), pp. 31-56.
Mobile learning anytime, anywhere: what are our students doing?
Murphy, Angela, Farley, Helen, Lane, Michael, Hafeez-Baig, Abdul and Carter, Brad. 2014. "Mobile learning anytime, anywhere: what are our students doing?" Australasian Journal of Information Systems. 18 (3), pp. 331-345.
Issues in evaluating the community benefits of social interventions
Toleman, Mark and Blake, Jacqueline. 2014. "Issues in evaluating the community benefits of social interventions." Postle, Glen David, Burton, Lorelle Jane and Danaher, Patrick Alan (ed.) Community capacity building: lessons from adult learning in Australia. Leicester, United Kingdom. NIACE. pp. 193-204
Smart tools for IT service management: a review of two decision support system projects
Valverde, Raul, Cater-Steel, Aileen, Shrestha, Anup and Toleman, Mark. 2014. "Smart tools for IT service management: a review of two decision support system projects." Sharda, Ramesh and Sagarnaga, Jose (ed.) 4th International Conference on Engaged Management Scholarship (EDBA 2014): Bridging. Tulsa, United States 11 - 14 Sep 2014 Tulsa, OK. United States. https://doi.org/10.2139/ssrn.2553012
A past to present journey: a critical analysis of the Chief Information Officer role
Al-Taie, Moyassar, Lane, Michael and Cater-Steel, Aileen. 2015. "A past to present journey: a critical analysis of the Chief Information Officer role." Wadhwa, Manish and Harper, Alan (ed.) Technology, innovation and enterprise transformation. Hershey PA, USA. IGI Global. pp. 180-206
University staff adoption of iPads: an empirical study using an extended Technology Acceptance Model
Lane, Michael and Stagg, Adrian. 2014. "University staff adoption of iPads: an empirical study using an extended Technology Acceptance Model." Australasian Journal of Information Systems. 18 (3), pp. 53-74.
Prudential risk management of IT sourcing strategies: a case study of an Australian bank
Strong, Brian, Cater-Steel, Aileen and Lane, Michael. 2014. "Prudential risk management of IT sourcing strategies: a case study of an Australian bank." 20th Americas Conference on Information Systems (AMCIS 2014): Smart Sustainability: The Information Systems Opportunity. Savannah, United States 07 - 09 Aug 2014 Atlanta, GA. United States.
Does broadband connectivity and social networking sites build and maintain social capital in rural communities?
Tiwari, Sanjib, Lane, Michael and Alam, Khorshed. 2015. "Does broadband connectivity and social networking sites build and maintain social capital in rural communities?" 26th Australasian Conference on Information Systems (ACIS 2015). Adelaide, Australia 30 Nov - 04 Dec 2015 Australia.
The challenges and opportunities of delivering wireless high speed broadband services in Rural and Remote Australia: A Case Study of Western Downs Region (WDR)
Tiwari, Sanjib, Lane, Michael and Alam, Khorshed. 2015. "The challenges and opportunities of delivering wireless high speed broadband services in Rural and Remote Australia: A Case Study of Western Downs Region (WDR)." 26th Australasian Conference on Information Systems (ACIS 2015). Adelaide, Australia 30 Nov - 04 Dec 2015 Australia.
Development and evaluation of a software-mediated process assessment approach in IT service management
Shrestha, Anup. 2015. Development and evaluation of a software-mediated process assessment approach in IT service management. PhD Thesis Doctor of Philosophy. University of Southern Queensland.
Knowledge management, information technology resources, and the competitiveness of hospitality organisations
Cohen, Jason F., Inward, Karen and Toleman, Mark. 2011. "Knowledge management, information technology resources, and the competitiveness of hospitality organisations." Palvia, Prashant C. and Jacks, Tim (ed.) 12th Annual Global Information Technology Management Association Conference (GITMA 2011). Las Vegas, USA 05 - 07 Jun 2011
An exploration of access to and use of mobile technologies for learning activities among higher education students
Murphy, Angela, Farley, Helen, Midgley, Warren, Carter, Brad, Lane, Michael and Hafeez-Baig, Abdul. 2013. "An exploration of access to and use of mobile technologies for learning activities among higher education students." Research Colloquia and Showcase 2013. Springfield, Australia 12 - 13 Jun 2013 Queensland, Australia.
Listening to the student voice: how are students really using mobile technologies for learning?
Murphy, Angela, Farley, Helen, Johnson, Chris, Lane, Michael, Carter, Brad, Hafeez-Baig, Abdul, Midgley, Warren, Dekeyser, Stijn, Rees, Sharon, Mitchell, Maxine, Doyle, Joanne and Koronios, Andy. 2013. "Listening to the student voice: how are students really using mobile technologies for learning?" Carter, Helen, Gosper, Maree and Hedberg, John (ed.) 30th Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education (ASCILITE 2013). Sydney, Australia 01 - 04 Dec 2013
Mobile learning anytime, anywhere: what are our students doing?
Murphy, Angela, Farley, Helen, Lane, Michael, Hafeez-Baig, Abdul and Carter, Brad. 2013. "Mobile learning anytime, anywhere: what are our students doing?" Aisyah, Hepu and Standing, Craig (ed.) 24th Australasian Conference on Information Systems (ACIS 2013). Melbourne, Australia 04 - 06 Dec 2013 Melbourne, Australia.
A tool for IT service management process assessment for process improvement
Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee, Toleman, Mark and Rout, Terry. 2013. "A tool for IT service management process assessment for process improvement." Heidrich, Jens, Oivo, Markku, Jedlitschka, Andreas and Baldassarre, Marie Teresa (ed.) 14th International Conference on Product-Focused Software Process Improvement (PROFES 2013). Paphos, Cyprus 12 - 14 Jun 2013 Berlin, Germany. Springer. https://doi.org/10.1007/978-3-642-39259-7_27
The relationship between organisational strategic IT vision and CIO roles: one size does not fit all
Al-Taie, Moyassar, Lane, Michael and Cater-Steel, Aileen. 2014. "The relationship between organisational strategic IT vision and CIO roles: one size does not fit all." Australasian Journal of Information Systems. 18 (2), pp. 59-89.
Impacting it enrolments: What factors most influence student career decisions
Genrich, Rohan, Toleman Mark and Roberts, Dave. 2014. "Impacting it enrolments: What factors most influence student career decisions." 25th Australasian Conference on Information Systems (ACIS 2014). Auckland, New Zealand 08 - 10 Dec 2014
University staff adoption of iPads: An empirical study using an extended TAM model
Lane, Michael Steven and Stagg, Adrian. 2014. "University staff adoption of iPads: An empirical study using an extended TAM model ." Australasian Journal of Information Systems. 18 (3), pp. 53-74.
ITSM process assessments using ISO/IEC 15504 for CSI
Shrestha, Anup, Collins, Paul and Cater-Steel, Aileen. 2013. "ITSM process assessments using ISO/IEC 15504 for CSI." Informed Intelligence: ITSMF Australia Bulletin.
Does a good fit between mobile work support functions and mobile sales-force worker tasks lead to improved work performance?
Lembach, Markus and Lane, Michael. 2013. "Does a good fit between mobile work support functions and mobile sales-force worker tasks lead to improved work performance?" Journal of Electronic Commerce in Organizations: the international journal of electronic commerce in modern organizations. 11 (4), pp. 52-69. https://doi.org/10.4018/jeco.2013100104
Efficient intrusion detection scheme based on SVM
Zhou, Guangping and Shrestha, Anup. 2013. "Efficient intrusion detection scheme based on SVM." Journal of Networks. 8 (9), pp. 2128-2134. https://doi.org/10.4304/jnw.8.9.2128-2134
Social ITSM - challenges and benefits
Shrestha, Anup. 2012. "Social ITSM - challenges and benefits." At Your Service. 2 (3), pp. 3-7.
Social ITSM: exploring challenges and benefits
Shrestha, Anup. 2012. "Social ITSM: exploring challenges and benefits." ITSMF Bulletin: Informed Intelligence.
A model to select processes for IT service management improvement
Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2012. "A model to select processes for IT service management improvement." Lamp, John (ed.) 23rd Australasian Conference on Information Systems (ACIS 2012). Geelong, Australia 03 - 05 Dec 2012 Geelong, Australia.
A proposal and evaluation of a design method in design science research
Gacenga, Francis, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2012. "A proposal and evaluation of a design method in design science research." Electronic Journal of Business Research Methods. 10 (2), pp. 89-100.
Towards an improved IT service desk system and processes: a case study
Jäntti, Marko, Cater-Steel, Aileen and Shrestha, Anup. 2012. "Towards an improved IT service desk system and processes: a case study." International Journal on Advances in Systems and Measurements. 5 (3 & 4), pp. 203-215.
Does the android permission system provide adequate information privacy protection for end-users of mobile apps?
Lane, Michael. 2012. "Does the android permission system provide adequate information privacy protection for end-users of mobile apps?" Williams, Trish, Johnstone, Mike and Valli, Craig (ed.) 10th Australian Information Security Management Conference (SECAU 2012). Perth, Western Australia 03 - 05 Dec 2012 Perth Western Australia.
An information security awareness capability model (ISACM)
Poepjes, Robert and Lane, Michael. 2012. "An information security awareness capability model (ISACM)." Williams, Trish, Johnstone, Mike and Valli, Craig (ed.) 10th Australian Information Security Management Conference (SECAU 2012). Perth, Western Australia 03 - 05 Dec 2012 Perth, Western Australia.
The fit of mobile work support functionalities with pharmaceutical sales-force worker tasks
Lembach, Markus and Lane, Michael Steven. 2011. "The fit of mobile work support functionalities with pharmaceutical sales-force worker tasks." Siriluck, Rotchanakitumnuai / RS and Kaewkitipong, Laddawan / KL (ed.) 11th International Conference on Electronic Business: Borderless e-Business for the Next Decade (ICEB 2011). Bangkok, Thailand 28 Nov - 02 Dec 2011 Bangkok Thailand.
IT service management: towards a contingency theory of performance measurement
Gacenga, Francis, Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2011. "IT service management: towards a contingency theory of performance measurement." 32nd International Conference on Information Systems (ICIS 2011). Shanghai, China 04 - 07 Dec 2011 Atlanta, GA. United States.
Critical competencies required for the role of the modern CIO
Lane, Michael S. and Koronios, Andy. 2007. "Critical competencies required for the role of the modern CIO." Toleman, Mark, Cater-Steel, Aileen and Roberts, Dave (ed.) 18th Australasian Conference on Information Systems (ACIS 2007). Toowoomba, Australia 05 - 07 Dec 2007 Toowoomba, Australia.
Measuring the performance of IT service management
Gacenga, Francis, Cater-Steel, Aileen and Toleman, Mark. 2011. "Measuring the performance of IT service management." Communications of Global Information Technology (COGIT). 3 (2011), pp. 13-24.
Measuring IT service management performance: a model development
Gacenga, Francis, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2012. "Measuring IT service management performance: a model development." Belkhamza, Zakariya and Wafa, Syed Azizi (ed.) Measuring organizational information systems success: new technologies and practices. Hershey, PA. United States. IGI Global. pp. 102-119
itSMF Australia 2011 Conference: Summary Report of ITSM Standards and Frameworks Survey
Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2011. itSMF Australia 2011 Conference: Summary Report of ITSM Standards and Frameworks Survey. Toowoomba, Australia. University of Southern Queensland.
Editorial for special issue of AJIS on green IT/IS (sustainable computing)
Lane, Michael S., Kolbe, Lutz and Zarnekow, Rudiger. 2011. "Editorial for special issue of AJIS on green IT/IS (sustainable computing)." Australasian Journal of Information Systems. 17 (1), pp. 1-4. https://doi.org/10.3127/ajis.v17i1.666
Using institutionalism as a lens to examine ITIL adoption and diffusion
Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2009. "Using institutionalism as a lens to examine ITIL adoption and diffusion." Scheepers, Helana and Davern, Michael (ed.) 20th Australasian Conference on Information Systems (ACIS 2009). Melbourne, Australia 02 - 04 Dec 2009 Melbourne, Australia.
The effect of three different nitrogen based supplements on the utilization of tropical forage diets by zebu crossbred steers
Mullins, T. J., Lindsay, J. A., Kempton, T. J. and Toleman, M. A.. 1984. "The effect of three different nitrogen based supplements on the utilization of tropical forage diets by zebu crossbred steers." Southcott, William Henry (ed.) 15th Biennial Australian Society of Animal Production Conference 1984: Animal Production in Australia. Armidale, Australia 13 - 17 Feb 1984 Sydney, Australia.
The effect of spraying for buffalo fly (Haematobia irritans exigua) on infestations, growth rate and lesion development on Bos indicus x B. taurus cattle in the dry tropics of North Queensland
Holroyd, R. G., Hirst, D. J., Merrifield, A. W. and Toleman, M. A.. 1984. "The effect of spraying for buffalo fly (Haematobia irritans exigua) on infestations, growth rate and lesion development on Bos indicus x B. taurus cattle in the dry tropics of North Queensland." Australian Journal of Agricultural Research. 35 (4), pp. 595-608. https://doi.org/10.1071/AR9840595
Meeting consumer trust concerns at the checkouts of Australian online retailers
Ally, Mustafa and Toleman, Mark. 2002. "Meeting consumer trust concerns at the checkouts of Australian online retailers." 13th Australasian Conference on Information Systems (ACIS 2002). Melbourne, Australia 04 - 06 Dec 2002 Melbourne, Australia.
Outsourcing IT: views from the vendor's side
Ricardo, Bruce and Toleman, Mark. 2003. "Outsourcing IT: views from the vendor's side." Lethbridge, N. (ed.) 14th Australasian Conference on Information Systems (ACIS 2003). Perth, Australia 26 - 28 Nov 2003 Perth, Western Australia.
The influence of organisational behaviour on the perception of teleworking success in the business-to-consumer e-business application in Australia and Singapore
Gani, Zoohan and Toleman, Mark. 2004. "The influence of organisational behaviour on the perception of teleworking success in the business-to-consumer e-business application in Australia and Singapore." 15th Australasian Conference on Information Systems (ACIS 2004). Hobart, Australia 01 - 03 Dec 2004 Hobart, Australia.
Crossing the great divide: a first step toward bridging the gap between academia and industry
Darroch, Fiona and Toleman, Mark. 2004. "Crossing the great divide: a first step toward bridging the gap between academia and industry." 15th Australasian Conference on Information Systems (ACIS 2004). Hobart, Australia 01 - 03 Dec 2004 Hobart, Australia.
Effects of post-transplant water deficits on leaf development and yield of winter planted tobacco in north Queensland
Ferguson, K. H., Fukai, S., Wilson, G. L. and Toleman, Mark. 1985. "Effects of post-transplant water deficits on leaf development and yield of winter planted tobacco in north Queensland." Australian Journal of Agricultural Research. 36 (1), pp. 51-61. https://doi.org/10.1071/AR9850051
Bridging the IS academic-practitioner relationship divide: a review, a theoretical framework, and an example of interaction
Darroch, Fiona and Toleman, Mark. 2007. "Bridging the IS academic-practitioner relationship divide: a review, a theoretical framework, and an example of interaction." Toleman, Mark, Cater-Steel, Aileen and Roberts, Dave (ed.) 18th Australasian Conference on Information Systems (ACIS 2007). Toowoomba, Australia 05 - 07 Dec 2007 Toowoomba, Australia.
Implementing centralised IT service management: drawing lessons from the public sector
Tan, Wui-Gee, Cater-Steel, Aileen, Toleman, Mark and Seaniger, Rachel. 2007. "Implementing centralised IT service management: drawing lessons from the public sector." Toleman, Mark, Cater-Steel, Aileen and Roberts, Dave (ed.) 18th Australasian Conference on Information Systems (ACIS 2007). Toowoomba, Australia 05 - 07 Dec 2007 Toowoomba, Australia.
SME adoption of e-Commerce in the Central Okanagan region of Canada
Sparling, Lynn, Cater-Steel, Aileen and Toleman, Mark. 2007. "SME adoption of e-Commerce in the Central Okanagan region of Canada." Toleman, Mark, Cater-Steel, Aileen and Roberts, Dave (ed.) 18th Australasian Conference on Information Systems (ACIS 2007). Toowoomba, Australia 05 - 07 Dec 2007 Toowoomba, Australia.
A web site sophistication model based on value-added technology solutions and services
Ally, Mustafa, Cater-Steel, Aileen and Toleman, Mark. 2007. "A web site sophistication model based on value-added technology solutions and services." Toleman, Mark, Cater-Steel, Aileen and Roberts, Dave (ed.) 18th Australasian Conference on Information Systems (ACIS 2007). Toowoomba, Australia 05 - 07 Dec 2007 Toowoomba, Australia.
Is XP agile enough for the development of Web information systems?
Lane, Michael S., Van der Vyver, Glen Litton and Koronios, Andy. 2003. "Is XP agile enough for the development of Web information systems?" Lethbridge, N. (ed.) 14th Australasian Conference on Information Systems (ACIS 2003). Perth, Australia 26 - 28 Nov 2003 Perth, Western Australia.
Interpretative insights into interpersonal trust and effectiveness of virtual communities of open source software (OSS) developers
Lane, Michael S., van der Vyver, Glen, Basnet, Prajwal and Howard, Srecko. 2004. "Interpretative insights into interpersonal trust and effectiveness of virtual communities of open source software (OSS) developers." 15th Australasian Conference on Information Systems (ACIS 2004). Hobart, Australia 01 - 03 Dec 2004 Hobart, Tasmania.
Trust in virtual communities involved in free/open source projects: an empirical study
Lane, Michael S., van der Vyver, Glen and Basnet, Prajwal. 2004. "Trust in virtual communities involved in free/open source projects: an empirical study." 15th Australasian Conference on Information Systems (ACIS 2004). Hobart, Australia 01 - 03 Dec 2004 Hobart, Tasmania.
Introductory programming languages at Australian universities at the beginning of the twenty first century
de Raadt, Michael, Watson, Richard and Toleman, Mark. 2003. "Introductory programming languages at Australian universities at the beginning of the twenty first century." Journal of Research and Practice in Information Technology. 35 (3), pp. 163-167.
Engineering emotionally intelligent agents
Baillie-de Byl, Penny and Toleman, Mark. 2005. "Engineering emotionally intelligent agents." Khosrow-Pour, Mehdi (ed.) Encyclopedia of information science and technology. Hershey, PA, United States. IGI Global. pp. 1052-1056
Agile methodologies and the emergence of the agile organisation: a software development approach waiting for its time?
Van Der Vyver, Glen, Koronios, Andy and Lane, Michael S.. 2003. "Agile methodologies and the emergence of the agile organisation: a software development approach waiting for its time?" Hillier, Matthew, Falconer, Don, Hanisch, Jo and Horrocks, Sam (ed.) 7th Pacific Asia Conference on Information Systems (PACIS 2003). Adelaide, Australia 10 - 13 Jul 2003 Adelaide, South Australia.
Ontological evaluation of business models: comparing traditional and component-based paradigms in information systems re-engineering
Valverde, Raul and Toleman, Mark. 2007. "Ontological evaluation of business models: comparing traditional and component-based paradigms in information systems re-engineering." Sharman, Raj, Kinshore, Rajiv and Ramesh, Ram (ed.) Ontologies: a handbook of principles, concepts and applications in information systems. New York, NY. United States. Springer. pp. 49-77
The IS-business relationship and its implications for performance: an empirical study of South African and Australian organisations
Cohen, Jason F. and Toleman, Mark. 2006. "The IS-business relationship and its implications for performance: an empirical study of South African and Australian organisations." International Journal of Information Management. 26 (6), pp. 457-468. https://doi.org/10.1016/j.ijinfomgt.2006.06.002
Development of an IS Relevance Index
Young, Raymond, Darroch, Fiona and Toleman, Mark. 2006. "Development of an IS Relevance Index." Spencer, S. and Jenkins, A. (ed.) 17th Australasian Conference on Information Systems (ACIS 2006). Adelaide, Australia 06 - 08 Dec 2006 Australia.
Partnership quality in IT outsourcing: a mixed methods review of its measurement
Lane, Michael S. and Van Der Vyver, Glen. 2005. "Partnership quality in IT outsourcing: a mixed methods review of its measurement." Campbell, Bruce, Underwood, Jim and Bunker, Deborah (ed.) 16th Australasian Conference on Information Systems (ACIS 2005). Manly, Australia 30 Nov - 02 Dec 2005 Manly, Australia.
Short and long-term impacts of SPI in small software firms
Cater-Steel, Aileen, Rout, Terry and Toleman, Mark. 2006. "Short and long-term impacts of SPI in small software firms." Spencer, S. and Jenkins, A. (ed.) 17th Australasian Conference on Information Systems (ACIS 2006). Adelaide, Australia 06 - 08 Dec 2006 Australia.
Transforming IT service management - the ITIL impact
Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2006. "Transforming IT service management - the ITIL impact." Spencer, S. and Jenkins, A. (ed.) 17th Australasian Conference on Information Systems (ACIS 2006). Adelaide, Australia 06 - 08 Dec 2006 Australia.
Factors influencing the decisions of SMEs to purchase software package upgrades
Roberts, Dave, Cater-Steel, Aileen and Toleman, Mark. 2006. "Factors influencing the decisions of SMEs to purchase software package upgrades." Spencer, S. and Jenkins, A. (ed.) 17th Australasian Conference on Information Systems (ACIS 2006). Adelaide, Australia 06 - 08 Dec 2006 Australia.
E-business processes and factors of influence: one model does not fit all
Roberts, Barbara and Toleman, Mark. 2006. "E-business processes and factors of influence: one model does not fit all." 10th Pacific Asia Conference on Information Systems (PACIS 2006). Kuala Lumpur, Malaysia 06 - 09 Jul 2006 China.
Addressing the challenges of replications of surveys in software engineering research
Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2005. "Addressing the challenges of replications of surveys in software engineering research." Verner, Verner and Travassos, Guilherme Horta (ed.) ISESE 2005: on Empirical Software Engineering. Noosa Heads, Australia 17 - 18 Nov 2005 Red Hook, NY, USA. https://doi.org/10.1109/ISESE.2005.1541829
Electronic peer review: a large cohort teaching themselves?
de Raadt, Michael, Toleman, Mark and Watson, Richard. 2005. "Electronic peer review: a large cohort teaching themselves?" Goss, Halima (ed.) 22nd Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education (ASCILITE 2005). Brisbane, Australia 04 - 07 Dec 2005 Brisbane, Australia. Australasian Society for Computers in Learning in Tertiary Education (ASCILITE).
Informal control in open source projects: an empirical assessment
Basnet, Prajwal and Lane, Michael S.. 2005. "Informal control in open source projects: an empirical assessment." Campbell, Bruce, Underwood, Jim and Bunker, Deborah (ed.) 16th Australasian Conference on Information Systems (ACIS 2005). Manly, Australia 30 Nov - 02 Dec 2005 Sydney, Australia.
Building the bridge between academia and practice
Darroch, Fiona and Toleman, Mark. 2005. "Building the bridge between academia and practice." Campbell, Bruce, Underwood, Jim and Bunker, Deborah (ed.) 16th Australasian Conference on Information Systems (ACIS 2005). Manly, Australia 30 Nov - 02 Dec 2005 Manly, Australia.
A framework for understanding the factors influencing pair programming success
Ally, Mustafa, Darroch, Fiona and Toleman, Mark. 2005. "A framework for understanding the factors influencing pair programming success." Baumeister, Hubert, Marchesi, Michele and Holcombe, Mike (ed.) 6th International Conference, XP 2005. Sheffield, United Kingdom Jun 2005 Germany. Springer. https://doi.org/10.1007/11499053_10
Keeping score: measuring ITSM performance
Gacenga, Francis, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2011. "Keeping score: measuring ITSM performance." 14th National Conference of IT Service Management Forum (itSMF) Australia. Perth, Australia 17 - 19 Aug 2010 Melbourne, Australia.
Facilitators and inhibitors for the adoption of agile methods
Van Der Vyver, Glen, Lane, Michael and Koronios, Andy. 2010. "Facilitators and inhibitors for the adoption of agile methods." Siau, Keng, Chiang, Roger and Hardgrave, Bill C. (ed.) Systems analysis and design: people, processes, and projects. United States. Routledge. pp. 31-50
An International Analysis of IT Service Management Benefits and Performance Measurement
Gacenga, Francis, Cater-Steel, Aileen and Toleman, Mark. 2010. "An International Analysis of IT Service Management Benefits and Performance Measurement ." Journal of Global Information Technology Management. 13 (4), pp. 28-63. https://doi.org/10.1080/1097198X.2010.10856525
A method for comparing traditional and component-based models in information systems re-engineering
Valverde, Raul, Toleman, Mark and Cater-Steel, Aileen. 2011. "A method for comparing traditional and component-based models in information systems re-engineering." Information Systems and e-Business Management. 9 (1), pp. 89-107. https://doi.org/10.1007/s10257-010-0139-z
itSMF Australia 2010 Conference: summary report of ITSM standards and frameworks survey
Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2011. itSMF Australia 2010 Conference: summary report of ITSM standards and frameworks survey. Toowoomba, Australia. University of Southern Queensland.
Examining client perceptions of partnership quality and its dimensions in an IT outsourcing relationship
Lane, Michael S. and Lum, Weng Haan. 2010. "Examining client perceptions of partnership quality and its dimensions in an IT outsourcing relationship." Australasian Journal of Information Systems. 17 (1), pp. 47-76.
Computer mediated teaching: a case-study in discrete mathematics
Toleman, Mark. 1995. "Computer mediated teaching: a case-study in discrete mathematics." Balbo, S. (ed.) 3rd Computer Human Interaction Special Interest Group of the Ergonomics Society of Australia, CHISIG (Queensland) Symposium (QCHI'95). Gold Coast, Australia 21 Aug 1995 Australia.
A case study in user interface design
Welsh, Jim and Toleman, Mark. 1989. "A case study in user interface design." Annual Ergonomics Society of Australia Conference (CHISIG 1989). Melbourne, Australia 23 - 24 Nov 1989 Australia.
Issues in the design of experiments for studying user interaction with software development tools
Toleman, Mark A. and Welsh, Jim. 1994. "Issues in the design of experiments for studying user interaction with software development tools." Iannella, R. (ed.) 2nd Computer Human Interaction Special Interest Group of the Ergonomics Society of Australia, CHISIG (Queensland) Symposium (QCHI 1994). Gold Coast, Australia 15 Jul 1994 Canberra, Australia.
Can design choices for language-based editors be analysed with keystroke-level models?
Toleman, Mark A. and Welsh, Jim. 1996. "Can design choices for language-based editors be analysed with keystroke-level models?" Sasse, M. A., Cunningham, R. J. and Winder, R. L. (ed.) Annual Ergonomics Society of Australia CHISIG Conference (HCI 1996): Human-Computer Interaction. London, United Kingdom 21 - 23 Aug 1996 London, United Kingdom.
Traditional and alternative internet payment systems: the merchant perspective
Ally, Mustafa, Toleman, Mark and Cater-Steel, Aileen. 2010. "Traditional and alternative internet payment systems: the merchant perspective." 5th International Conference on Qualitative Research in IT & IT in Qualitative Research: The Traditions and Innovations of Qualitative Approaches in ICT Research (QualIT 2010). Brisbane, Australia 29 - 30 Nov 2010 Australia.
A proposal for a LCA community knowledge management system
Grist, Shelly and Toleman, Mark. 2010. "A proposal for a LCA community knowledge management system." Notarnicola, Bruno, Settanni, Ettore, Tassielli, Giuseppe and Giungato, Pasquale (ed.) 7th International Conference on Life Cycle Assessment in the Agri-Food Sector (LCA Food 2010). Bari, Italy 22 - 24 Sep 2010 Bari, Italy.
GLIM - generalised linear interactive modelling
Toleman, Mark. 1982. "GLIM - generalised linear interactive modelling." O'Rourke, P. K. (ed.) 1982 Workshop on Biometrical Techniques. Brisbane, Australia 21 - 23 Apr 1982
Model selection for four- and higher-dimensional tables
Toleman, Mark. 1982. "Model selection for four- and higher-dimensional tables." O'Rourke, P. K. (ed.) 1982 Workshop on Biometrical Techniques. Brisbane, Australia 21 - 23 Apr 1982
Three-dimensional tables
Toleman, Mark. 1982. "Three-dimensional tables." O'Rourke, P. K. (ed.) 1982 Workshop on Biometrical Techniques. Brisbane, Australia 21 - 23 Apr 1982
Effect of time planting on yield and quality of flue-cured tobacco in North Queensland
Trendell, B. P., Ferguson, K. H., Toleman, Mark, Rasmussen, T. S. and von Nordheim, J.. 1984. "Effect of time planting on yield and quality of flue-cured tobacco in North Queensland." Queensland Journal of Agricultural and Animal Sciences. 41 (2), pp. 91-100.
Liveweight loss and recovery in steers fasted for periods of twelve to seventy-two hours
Wythes, J. R., McLennan, S. R. and Toleman, M. A.. 1980. "Liveweight loss and recovery in steers fasted for periods of twelve to seventy-two hours." Animal Production Science. 20 (106), pp. 517-521.
The effect of dehorning Brahman crossbred animals of four age groups on subsequent bodyweight gain
Loxton, I. D., Toleman, Mark and Holmes, A. E.. 1982. "The effect of dehorning Brahman crossbred animals of four age groups on subsequent bodyweight gain." Australian Veterinary Journal. 58 (5), pp. 191-193. https://doi.org/10.1111/j.1751-0813.1982.tb00650.x
The toxicity of jute (Corchorus olitorius) seed to pigs
Johnson, S. J. and Toleman, Mark. 1982. "The toxicity of jute (Corchorus olitorius) seed to pigs." Australian Veterinary Journal. 58 (6), pp. 264-265. https://doi.org/10.1111/j.1751-0813.1982.tb00693.x
Apparent lack of toxicity of jute (Corchorus olitorius) seed for poultry
Johnson, S. J. and Toleman, Mark. 1984. "Apparent lack of toxicity of jute (Corchorus olitorius) seed for poultry." Australian Veterinary Journal. 61 (4), pp. 124-124. https://doi.org/10.1111/j.1751-0813.1984.tb07206.x
Effect of superphosphate application on the phosphorus status of breeding cattle grazing Townsville stylo based pastures in northern Queensland
Loxton, I. D., Murphy, G. M. and Toleman, M. A.. 1983. "Effect of superphosphate application on the phosphorus status of breeding cattle grazing Townsville stylo based pastures in northern Queensland." Animal Production Science. 23 (123), pp. 340-347.
Temperament and bruising of Bos indicus cross cattle
Fordyce, G., Goddard, M. E., Tyler, R., Williams, G. and Toleman, M. A.. 1985. "Temperament and bruising of Bos indicus cross cattle." Animal Production Science. 25 (2), pp. 283-288.
A tactile method modified to assess the finish of beef cattle in marketable condition in north Queensland
Loxton, I. D., Lindsay, J. A. and Toleman, Mark. 1982. "A tactile method modified to assess the finish of beef cattle in marketable condition in north Queensland." 14th Biennial Australian Society of Animal Production Conference (ASAP 1982): Animal Production in Australia. Brisbane, Australia 10 - 14 May 1982 Sydney, Australia.
Seasonal effects of dosing cattle with monensin sodium in the dry tropics
Lindsay, J. A., Freire, L. C. L., Murray, R. M. and Toleman, M. A.. 1982. "Seasonal effects of dosing cattle with monensin sodium in the dry tropics." 14th Biennial Australian Society of Animal Production Conference (ASAP 1982): Animal Production in Australia. Brisbane, Australia 10 - 14 May 1982 Sydney, Australia.
Protected proteins as supplements for bulls fed tropical forage diets
Lindsay, J. A., Ndama, P. H., Tune, D. R., Toleman, M. A. and Entwistle, K. W.. 1982. "Protected proteins as supplements for bulls fed tropical forage diets." 14th Biennial Australian Society of Animal Production Conference (ASAP 1982): Animal Production in Australia. Brisbane, Australia 10 - 14 May 1982 Sydney, Australia.
Supplementation of pregnant cows with protected proteins when fed tropical forage diets
Lindsay, J. A., Mason, G. W. J. and Toleman, M. A.. 1982. "Supplementation of pregnant cows with protected proteins when fed tropical forage diets." 14th Biennial Australian Society of Animal Production Conference (ASAP 1982): Animal Production in Australia. Brisbane, Australia 10 - 14 May 1982 Sydney, Australia.
An evaluation of methods used to assess fat cover in live cattle
Loxton, I. D., Lindsay, J. A. and Toleman, Mark. 1984. "An evaluation of methods used to assess fat cover in live cattle." Southcott, William Henry (ed.) 15th Biennial Australian Society of Animal Production Conference 1984: Animal Production in Australia. Armidale, Australia 13 - 17 Feb 1984 Sydney, Australia.
The effect of trenbolone acetate on liveweight changes and pregnancy rates in zebu crossbred heifers grazing tropical pastures
Lindsay, J. A., Mullins, T. J., Toleman, M. A. and Stephenson, H. P.. 1984. "The effect of trenbolone acetate on liveweight changes and pregnancy rates in zebu crossbred heifers grazing tropical pastures." Southcott, William Henry (ed.) 15th Biennial Australian Society of Animal Production Conference 1984: Animal Production in Australia. Armidale, Australia 13 - 17 Feb 1984 Sydney, Australia.
A comparison of two non-protein nitrogen sources as supplements for steers fed low quality tropical forage diets
Lindsay, J. A., Hirst, D. J., Toleman, Mark and Stephenson, H. P.. 1984. "A comparison of two non-protein nitrogen sources as supplements for steers fed low quality tropical forage diets." Southcott, William Henry (ed.) 15th Biennial Australian Society of Animal Production Conference 1984: Animal Production in Australia. Armidale, Australia 13 - 17 Feb 1984 Sydney, Australia.
The effect of genotype and zeranol implantation on performance of steers grazing Mitchell grass pastures in north-west Queensland
Dodt, R., Thompson, P. J. M., Coward, A. and Toleman, Mark. 1984. "The effect of genotype and zeranol implantation on performance of steers grazing Mitchell grass pastures in north-west Queensland." Southcott, William Henry (ed.) 15th Biennial Australian Society of Animal Production Conference 1984: Animal Production in Australia. Armidale, Australia 13 - 17 Feb 1984 Sydney, Australia.
Implementing computer aided engineering in engineering courses
Toleman, Mark and Hall, David. 1987. "Implementing computer aided engineering in engineering courses." 18th CAE Computer Conference. Adelaide, Australia Aug 1987
Reproductive performance of 50% Bos Indicus cattle grazing the Mitchell grasslands of north Queensland
Holroyd, R. G., Smith, P. C., Thompson, P. J. M. and Toleman, Mark. 1988. "Reproductive performance of 50% Bos Indicus cattle grazing the Mitchell grasslands of north Queensland." 1988 Australian Rangelands Conference. Longreach, Australia Jun 1988
Emotional intelligence for intuitive agents
Baillie, Penny, Toleman, Mark and Lukose, Dickson. 2000. "Emotional intelligence for intuitive agents." Karri, V. and Negnevitsky, Michael (ed.) International Conference on Artificial Intelligence in Science and Technology (AISAT 2000). Hobart, Australia 17 - 20 Dec 2000 Hobart, Australia.
Agents with attitude
Ray, Penny, Lukose, Dickson and Toleman, Mark. 2000. "Agents with attitude." 6th International Conference on the Simulation of Adaptive Behaviour SAB 2000): From Animals to Animats 6. Paris, France 11 - 15 Sep 2000 Massachusetts, United States.
How to give an agent attitude
Ray, Penny, Lukose, Dickson and Toleman, Mark. 2000. "How to give an agent attitude." Urban, Christopher (ed.) 1st Workshop on Agent-Based Simulation. Passau, Germany 02 - 03 May 2000 Erlangen, Germany.
An empirical investigation of language-based editing paradigms
Toleman, Mark A. and Welsh, Jim. 1995. "An empirical investigation of language-based editing paradigms." Hasan, Helen and Nicastri, Cathy (ed.) 1995 Australasian Computer-Human Interaction Conference (OzCHI 1995): A Light Into The Future. Wollongong, Australia 27 - 30 Nov 1995 Canberra, Australia.
An evaluation of editing paradigms
Toleman, Mark A. and Welsh, Jim. 1994. "An evaluation of editing paradigms." Howard, Steve and Leung, Y. K. (ed.) Australasian Computer-Human Interaction Conference: Harmony Through Working Together (OzCHI 1994). Melbourne, Australia 28 Nov - 01 Dec 1994 Canberra, Australia.
Retrospective application of user interface guidelines: a case study of a language-based editor
Toleman, Mark and Welsh, Jim. 1991. "Retrospective application of user interface guidelines: a case study of a language-based editor." Hammond, Judith H., Hall, Roger R. and Kaplan, Ilana (ed.) Australasian Computer-Human Interaction Conference (OZCHI 1991): People Before Technology. Sydney, Australia 28 - 29 Nov 1991 Canberra, Australia.
Applying ecological interface design to experimental apparatus used to monitor a refrigeration plant
Lehane, Pat, Toleman, Mark and Benecke, John. 1999. "Applying ecological interface design to experimental apparatus used to monitor a refrigeration plant." Thomas, Bruce and Warren, James (ed.) 1st Australasian User Interface Conference (AUIC 2000). Canberra, Australia 31 Jan - 03 Feb 2000 Los Alamitos, USA.
Could emotions be the key to real artificial intelligence?
Ray, Penny, Toleman, Mark and Lukose, Dickson. 2000. "Could emotions be the key to real artificial intelligence?" 2000 International ICSC Congress on Intelligent Systems and Applications (ISA 2000). Wollongong, Australia 11 - 15 Dec 2000 Wetaskiwin, Canada.
Adoption of e-commerce by Canadian SMEs: defining organizational, environmental and innovation characteristics
Sparling, Lynn, Cater-Steel, Aileen and Toleman, Mark. 2010. "Adoption of e-commerce by Canadian SMEs: defining organizational, environmental and innovation characteristics." Encyclopedia of e-business development and management in the global economy. Hershey, PA, United States. IGI Global. pp. 305-315
IT service management standards: education challenges
Cater-Steel, Aileen and Toleman, Mark. 2010. "IT service management standards: education challenges." Jakobs, Kai (ed.) New applications in IT standards: developments and progress. Hershey, PA. United States. IGI Global. pp. 225-241
What are the key job functions and critical competencies required for the role of the CIO in achieving superior organizational performance?
Hodgson, Leeanne and Lane, Michael S.. 2010. "What are the key job functions and critical competencies required for the role of the CIO in achieving superior organizational performance?" Cartelli, Antonio, Cohen, Eli B. and Cohen, Betty (ed.) InSITE 2010: Informing Science and Information Technology Education Joint Conference. Cassino, Italy 19 - 24 Jun 2010 Santa Rosa, CA, United States.
The adoption of single sign-on and multifactor authentication in organisations: a critical evaluation using TOE framework
D'Costa-Alphonso, Marise-Marie and Lane, Michael. 2010. "The adoption of single sign-on and multifactor authentication in organisations: a critical evaluation using TOE framework." Issues in Informing Science and Information Technology. 7, pp. 161-190.
User experiences and a usability inspection of an electronic services environment for students
Toleman, Mark A. and Toleman, Jessica M.. 1998. "User experiences and a usability inspection of an electronic services environment for students." Calder, Paul and Thomas, Bruce (ed.) Australasian Computer-Human Interaction Conference (OzCHI 1998). Adelaide, Australia 30 Nov - 04 Dec 1998 Los Alamitos, CA. United States. https://doi.org/10.1109/OZCHI.1998.732200
itSMF Australia 2009 Conference: summary report of ITSM standards and frameworks survey
Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2009. itSMF Australia 2009 Conference: summary report of ITSM standards and frameworks survey. Toowoomba, Australia. University of Southern Queensland.
Using clickers to support information literacy skills development and instruction in first-year business students
Stagg, Adrian and Lane, Michael. 2010. "Using clickers to support information literacy skills development and instruction in first-year business students." Journal of Information Technology Education: Research. 9, pp. 197-215.
Implementing IT service management: a case study focussing on critical success factors
Tan, Wui-Gee, Cater-Steel, Aileen and Toleman, Mark. 2009. "Implementing IT service management: a case study focussing on critical success factors." Journal of Computer Information Systems. 50 (2), pp. 1-12.
Designing a user interface for relational documents
Carrington, David, Jones, Tim, MacDonald, Anthony, Toleman, Mark and Welsh, Jim. 1998. "Designing a user interface for relational documents." Gray, J., Harvey, J., Scott, L. and Liu, A. (ed.) 1st Australian Workshop on Constructing Software Engineering Tools (AWCSET 1998). Adelaide, Australia 13 Nov 1998 Sydney, Australia.
External factors influence e-business adoption: DOI perspectives
Roberts, Barbara and Toleman, Mark. 2004. "External factors influence e-business adoption: DOI perspectives." Stockdale, Rosemary and Standing, Craig (ed.) 5th International We-B Conference (We-B 2004): Enterprise Value from e-Business. Perth, Australia 25 - 26 Nov 2004 Joondalup, Western Australia.
Interactive videodiscs and student control of learning
Pemberton, P. F., Taylor, J. C. and Toleman, M.. 1985. "Interactive videodiscs and student control of learning." 3rd Annual Computer-Assisted Learning in Tertiary Education Conference (CALITE 1985). Melbourne, Australia Dec 1985
Continuous fraud detection in enterprise systems through audit trial analysis
Best, Peter J., Rikhardsson, Pall and Toleman, Mark. 2009. "Continuous fraud detection in enterprise systems through audit trial analysis." Journal of Digital Forensics, Security and Law. 4 (1), pp. 39-60.
Creating an emotional space for artificial beings
Baillie, Penny and Toleman, Mark. 2001. "Creating an emotional space for artificial beings." Urban, Christopher (ed.) 2nd Workshop on Agent-Based Simulation. Passau, Germany 02 - 04 Apr 2001 Erlangen, Germany.
Training strategic problem solvers
de Raadt, Michael, Toleman, Mark and Watson, Richard. 2004. "Training strategic problem solvers." ACM SIGCSE Bulletin. 36 (2), pp. 48-51. https://doi.org/10.1145/1024338.1024370
Effect of zeranol implantation on bodyweight changes in zebu crossbred cattle grazing tropical pasture
Hodge, P. B., Thompson, P. J. M., Bond, J. H., Round, P. J. and Toleman, Mark. 1983. "Effect of zeranol implantation on bodyweight changes in zebu crossbred cattle grazing tropical pasture." Australian Veterinary Journal. 60 (2), pp. 33-37. https://doi.org/10.1111/j.1751-0813.1983.tb05857.x
E-business adoption in Australian wineries: DOI perspectives
Roberts, Barbara and Toleman, Mark. 2004. "E-business adoption in Australian wineries: DOI perspectives." Stockdale, Rosemary and Standing, Craig (ed.) 5th International We-B Conference (We-B 2004): Enterprise Value from e-Business. Perth, Australia 25 - 26 Nov 2004 Joondalup, Western Australia.
Language trends in introductory programming courses
de Raadt, Michael, Watson, Richard and Toleman, Mark. 2002. "Language trends in introductory programming courses." Cohen, Eli B. and Boyd, E. (ed.) 2002 Informing Science + Information Technology Education Joint Conference (InSITE 2002). Cork, Ireland 19 - 21 Jun 2002 Santa Rosa, CA, United States.
Letters to the editor: ACM fellow profile: a conversation with Bob Glass: 'a wonderful train ride'
Darroch, Fiona and Toleman, Mark. 2006. "Letters to the editor: ACM fellow profile: a conversation with Bob Glass: 'a wonderful train ride'." ACM SIGSOFT Software Engineering Notes. 31 (4), pp. 2-6.
Retrofitting generic graduate attributes: a case-study of information systems undergraduate programs
Toleman, Mark, Roberts, Dave and Ryan, Charmaine. 2004. "Retrofitting generic graduate attributes: a case-study of information systems undergraduate programs." Cohen, Eli B. and Kozminskiego, Wyzsza (ed.) 2004 Informing Science + Information Technology Education Joint Conference (InSITE 2004). Rockhampton, Australia 25 - 28 Jun 2004 Santa Rosa, CA, United States.
Aligning adoption theory with Agile system development methodologies
Toleman, Mark, Ally, Mustafa and Darroch, Fiona. 2004. "Aligning adoption theory with Agile system development methodologies." 8th Pacific Asia Conference on Information Systems (PACIS 2004). Shanghai, China 08 - 11 Jul 2004
Introductory programming: what's happening today and will there be any students to teach tomorrow?
de Raadt, Michael, Watson, Richard and Toleman, Mark. 2004. "Introductory programming: what's happening today and will there be any students to teach tomorrow?" Lister, Raymond and Young, Alison (ed.) ACE 2004: 6th Australasian Computing Education Conference. Dunedin, New Zealand 18 - 24 Feb 2004 Bedford Park, South Australia.
Exploring the domain suitability of Agile system development methodologies in aged and community care: a system user perspective
Darroch, Fiona, Toleman, Mark and Ally, Mustafa. 2004. "Exploring the domain suitability of Agile system development methodologies in aged and community care: a system user perspective." Conrick, Moya and Soar, Jeffrey (ed.) 1st Australian Aged and Community Care Informatics Conference (ACCIC'04). Brisbane, Australia 24 - 25 Aug 2004 Brunswick East, Vic, Australia.
Design science: a case study in information systems re-engineering
Valverde, Raul, Toleman, Mark and Cater-Steel, Aileen. 2010. "Design science: a case study in information systems re-engineering." Hunter, M. Gordon (ed.) Strategic information systems: concepts, methodologies, tools, and applications. Hershey, PA. United States. IGI Global. pp. 490-503
Emotional intelligence for intuitive agents
Ray, Penny, Toleman, Mark and Lukose, Dickson. 2000. "Emotional intelligence for intuitive agents." Mizoguchi, Riichiro and Slaney, John K. (ed.) 6th Pacific Rim International Conference on Artificial Intelligence (PRICAI 2000). Melbourne, Australia 28 Aug - 01 Sep 2000 Berlin, Germany. Springer. https://doi.org/10.1007/3-540-44533-1_107
The energy inefficiency of office computing and potential emerging technology solutions
Lane, Michael S., Howard, Angela and Howard, Srecko. 2009. "The energy inefficiency of office computing and potential emerging technology solutions." Issues in Informing Science and Information Technology. 6, pp. 795-808.
Language trends in introductory programming courses
de Raadt, Michael, Watson, Richard and Toleman, Mark. 2002. Language trends in introductory programming courses. Toowoomba, Australia. University of Southern Queensland.
Towards a theoretical framework of determinants for the adoption and diffusion of buyer authenticated credit card payment programs: the online merchant's perspective
Ally, Mustafa and Toleman, Mark. 2004. "Towards a theoretical framework of determinants for the adoption and diffusion of buyer authenticated credit card payment programs: the online merchant's perspective." IEEE International Conference on E-Commerce Technology 2004. San Diego, United States 06 - 09 Jul 2004 Piscataway, NJ, USA. https://doi.org/10.1109/ICECT.2004.1319756
Prevalence of Stephanofilariasis in young Bos indicus cattle in north Australia
Johnson, S. J. and Toleman, Mark. 1988. "Prevalence of Stephanofilariasis in young Bos indicus cattle in north Australia." Veterinary Parasitology. 29 (4), pp. 333-339. https://doi.org/10.1016/0304-4017(88)90150-1
A critical analysis of buyer authenticated credit card payment programs: the online merchant's perspective
Ally, Mustafa and Toleman, Mark. 2004. "A critical analysis of buyer authenticated credit card payment programs: the online merchant's perspective." e-Biz World Conference 2004. Seoul, Korea 25 Feb 2004
Web graph displays by defining visible and invisible subsets
Lai, Wei, Huang, Mao Lin, Zhang, Yanchun and Toleman, Mark. 1999. "Web graph displays by defining visible and invisible subsets." Debreceny, R. and Ellis, Allan (ed.) 5th Australian World Wide Web Conference (AusWeb99). Lismore, Australia 17 - 20 Apr 1999 Lismore, NSW, Australia.
Variations in liveweight between steers following fasting periods of six to eighteen hours and access to water
Tyler, R., Toleman, M. A. and Wythes, J. R.. 1987. "Variations in liveweight between steers following fasting periods of six to eighteen hours and access to water." Queensland Journal of Agriculture and Animal Sciences. 44 (2), pp. 149-154.
An empirical investigation of menu design in language-based editors
Toleman, Mark A., Welsh, Jim and Chapman, Alan J.. 1992. "An empirical investigation of menu design in language-based editors." Software Engineering Notes. 17 (5), pp. 41-46. https://doi.org/10.1145/142868.142911
Systematic evaluation of design choices for software development tools
Toleman, Mark and Welsh, Jim. 1998. "Systematic evaluation of design choices for software development tools." Software - Concepts and Tools. 19 (3), pp. 109-121. https://doi.org/10.1007/s003780050014
Language tug-of-war: industry demand and academic choice
de Raadt, Michael, Watson, Richard and Toleman, Mark. 2003. "Language tug-of-war: industry demand and academic choice." Greening, Tony and Lister, Raymond (ed.) ACE 2003: 5th Australasian Computing Education Conference. Adelaide, Australia 04 - 07 Feb 2003 Sydney, Australia.
Spatial variability in spoil sampling
Eastment, Henry T., Russell, M. J. and Toleman, Mark. 1989. "Spatial variability in spoil sampling." Landscape and Urban Planning. 17 (2), pp. 121-126. https://doi.org/10.1016/0169-2046(89)90020-0
Conceptual issues in language-based editor design
Welsh, Jim and Toleman, Mark. 1992. "Conceptual issues in language-based editor design." International Journal of Man-Machine Studies. 37 (4), pp. 419-430. https://doi.org/10.1016/0020-7373(92)90003-4
Acts of faith
Ally, Mustafa and Toleman, Mark. 2003. "Acts of faith." Australian CPA. 73 (10), pp. 60-61.
Engineering emotionally intelligent agents
Baillie, Penny, Toleman, Mark and Lukose, Dickson. 2003. "Engineering emotionally intelligent agents." Plekhanova, Valentina (ed.) Intelligent agent software engineering. Hershey, PA. United States. IGI Global. pp. 99-117
The role of government in e-business adoption
Roberts, Barbara and Toleman, Mark. 2009. "The role of government in e-business adoption." Lee, In (ed.) Selected readings on information technology and business systems management. Hershey, PA, United States. IGI Global.
Teaching and assessing programming strategies explicitly
de Raadt, Michael, Watson, Richard and Toleman, Mark. 2009. "Teaching and assessing programming strategies explicitly." Hamilton, Margaret and Clear, Tony (ed.) ACE 2009: 11th Australasian Computing Education Conference. Wellington, New Zealand 20 - 23 Jan 2009 Bedford Park, South Australia.
itSMF Australia 2008 Conference: summary of ITSM standards and frameworks survey responses
Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2009. itSMF Australia 2008 Conference: summary of ITSM standards and frameworks survey responses. Toowoomba, Australia. University of Southern Queensland.
Education for IT service management standards
Cater-Steel, Aileen and Toleman, Mark. 2009. "Education for IT service management standards." Kelley, George (ed.) Selected readings on information technology management: contemporary issues. Hershey PA, USA. IGI Global. pp. 293-306
Design science: a case study in information systems re-engineering
Valverde, Raul, Toleman, Mark and Cater-Steel, Aileen. 2009. "Design science: a case study in information systems re-engineering." Cater-Steel, Aileen and Al-Hakim, Latif (ed.) Information systems research methods, epistemology, and applications. Hershey PA, USA. IGI Global. pp. 210-222
Improving ICT governance: a radical restructure using CobiT and ITIL
Toleman, Mark, Cater-Steel, Aileen, Kissell, Brian, Chown, Rob and Thompson, Michael. 2009. "Improving ICT governance: a radical restructure using CobiT and ITIL." Cater-Steel, Aileen (ed.) Information technology governance and service management: frameworks and adaptations. Hershey PA, USA. IGI Global. pp. 178-189
Integrating web and database marketing: Australian study of direct marketing firms
Lane, Michael S. and Cavaye, Angele. 2000. "Integrating web and database marketing: Australian study of direct marketing firms." Journal of Research and Practice in Information Technology. 32 (3/4), pp. 168-184.
Lessons in implementing a learning management system in a university: the academic user perspective
Darroch, Fiona and Toleman, Mark. 2008. "Lessons in implementing a learning management system in a university: the academic user perspective." Clarke, Steve (ed.) End-user computing: concepts, methodologies, tools and applications. Hershey, PA. IGI Global. pp. 1291-1303
Software component reuse in information systems development: a review of challenges and strategies
Gan, Guan Goh Gerald, Yen, Wong Kim and Toleman, Mark. 2005. "Software component reuse in information systems development: a review of challenges and strategies." Journal of Han Chiang College. 3, pp. 83-95.
An evaluation of the RAPID assessment-based process improvement method for small firms
Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2005. "An evaluation of the RAPID assessment-based process improvement method for small firms." Linkman, S. (ed.) 9th International Conference on Evaluation and Assessment in Software Engineering (EASE 2005). Keele, United Kingdom 11 - 13 Apr 2005 Keele, United Kingdom.
A determination of the salient attributes of internet payment systems
Ally, Mustafa and Toleman, Mark. 2006. "A determination of the salient attributes of internet payment systems." Soliman, Khalid (ed.) 6th IBIMA Conference: Managing Information in Digital Economy. Bonn, Germany 19 - 21 Jun 2006 New York, USA.
Extreme research: applying extreme programming practices to research
Toleman, Mark. 2007. "Extreme research: applying extreme programming practices to research." Bulletin of Applied Computing and Information Technology. 5 (2).
Incorporating programming strategies explicitly into curricula
de Raadt, Michael, Toleman, Mark and Watson, Richard. 2008. "Incorporating programming strategies explicitly into curricula." Lister, Raymond (ed.) 7th Baltic Sea Conference on Computing Education Research (Koli Calling 2007). Koli National Park, Finland 15 - 18 Nov 2007 Sydney, Australia.
The role of government in e-business adoption
Roberts, Barbara and Toleman, Mark. 2008. "The role of government in e-business adoption." Anttiroiko, Ari-Veikko (ed.) Electronic government: concepts, methodologies, tools, and applications. Hershey, PA, USA. IGI Global.
itSMF Australia 2007 Conference: summary of ITSM standards and frameworks survey responses
Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2008. itSMF Australia 2007 Conference: summary of ITSM standards and frameworks survey responses. Toowoomba, Australia. University of Southern Queensland.
After the assessment: actions and reactions of 22 small Australian firms
Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2004. "After the assessment: actions and reactions of 22 small Australian firms." 4th International SPICE Conference on Process Assessment and Improvement—SPICE 2004. Lisbon, Portugal 28 - 29 Apr 2004 Lisbon, Portugal.
Lessons in implementing a learning management system in a university: the academic user perspective
Darroch, Fiona and Toleman, Mark. 2006. "Lessons in implementing a learning management system in a university: the academic user perspective." O'Donoghue, John (ed.) Technology supported learning and teaching: a staff perspective. Hershey, PA, USA. IGI Global. pp. 261-276
The long march: a novice researcher's journey of discovery through the research methodological and philosophical maze and haze
Darroch, Fiona and Toleman, Mark. 2006. "The long march: a novice researcher's journey of discovery through the research methodological and philosophical maze and haze." ECRM 2006: The 5th European Conference on Research Methodology for Business and Management Studies. Dublin, Ireland 17 - 18 Jul 2006 Reading, United Kingdom.
Action research: a new exploration of its two masters
Darroch, Fiona and Toleman, Mark. 2007. "Action research: a new exploration of its two masters." Pauleen, D. (ed.) QualIT 2007: Qualitative Research: From the Margins to the Mainstream. Wellington, New Zealand 18 - 20 Nov 2007 Wellington, New Zealand.
Determining key technology and management issues for CIOs deemed to be problematic and suffering from performance gaps
Lane, Michael S. and Koronios, Andy. 2007. "Determining key technology and management issues for CIOs deemed to be problematic and suffering from performance gaps." Koronios, Andy, Zhou, Chunguang, Wang, Yuangliang, Zhang, Shuqing, Liang, Yanchun and Gao, Jing (ed.) 1st International Conference of ICT Innovation and Application. Zhuhai, China 15 - 17 Nov 2007 Adelaide, South Australia.
Using the new generation of IS development techniques in effective group learning: a pilot study of a team-based approach in an IT Course
Van Der Vyver, Glen and Lane, Michael S.. 2003. "Using the new generation of IS development techniques in effective group learning: a pilot study of a team-based approach in an IT Course." 2003 Informing Science + Information Technology Education Joint Conference 2003 (InSITE 2003). Pori, Finland 24 - 27 Jun 2003 Santa Rosa, CA, United States.
Enforcing secure access control in integrated systems over the internet
Yong, Jianming, Lane, Michael S., Toleman, Mark and Yang, Yun. 2003. "Enforcing secure access control in integrated systems over the internet." 1st Australian Information Security Management Conference. Perth, Western Australia 24 Nov 2003 Perth, Western Australia.
The impact of Agile methods on managing IT professionals
Toleman, Mark, Darroch, Fiona and Ally, Mustafa. 2007. "The impact of Agile methods on managing IT professionals." Yoong, Pak and Huff, Sid (ed.) Managing IT professionals in the internet age. Hershey, PA, United States. IGI Global.
One-size e-business adoption model does not fit all
Roberts, Barbara and Toleman, Mark. 2007. "One-size e-business adoption model does not fit all." Journal of Theoretical and Applied Electronic Commerce Research. 2 (3), pp. 49-61.
The role of government in e-business adoption
Roberts, Barbara and Toleman, Mark. 2007. "The role of government in e-business adoption." Al-Hakim, Latif (ed.) Global e-government: theory, applications and benchmarking. Hershey, PA, United States. IGI Global. pp. 65-84
The impact of national culture on software engineering practices
Cater-Steel, Aileen and Toleman, Mark. 2008. "The impact of national culture on software engineering practices." International Journal of Technology Policy and Management. 8 (1), pp. 76-90. https://doi.org/10.1504/IJTPM.2008.016182
Does off-shoring IT make good business sense? Proceed with caution!
Lane, Michael and Van Der Vyver, Glen. 2006. "Does off-shoring IT make good business sense? Proceed with caution!" Tan, Bernard (ed.) 10th Pacific Asia Conference on Information Systems (PACIS 2006). Kuala Lumpur, Malaysia 06 - 09 Jul 2006 Phoenix, AZ, USA.
Extended RBAC with role attributes
Yong, Jianming, Bertino, Elisa, Toleman, Mark and Roberts, Dave. 2006. "Extended RBAC with role attributes." Tan, Bernard (ed.) 10th Pacific Asia Conference on Information Systems (PACIS 2006). Kuala Lumpur, Malaysia 06 - 09 Jul 2006 Sheffield, UK.
Conceptual frames of reference and their influence on e-commerce system development
Van Der Vyver, Glen and Lane, Michael S.. 2003. "Conceptual frames of reference and their influence on e-commerce system development." Andersen, Kim, Elliot, Steve, Swatman, Paula, Trauth, Eileen and Bjorn-Andersen, Niels (ed.) Seeking success in e-business: a multidisciplinary approach. Norwell, Mass, United States. Kluwer Academic Publishers. pp. 69-90
Factors influencing the decision to choose information technology preparatory studies in secondary schools: an exploratory study in regional/rural Australia
Van Der Vyver, Glen, Crabb, Debbie and Lane, Michael S.. 2004. "Factors influencing the decision to choose information technology preparatory studies in secondary schools: an exploratory study in regional/rural Australia." Issues in Informing Science and Information Technology. 1, pp. 729-739.
Are universities To blame for the IT careers crisis
Van Der Vyver, Glen and Lane, Michael S.. 2006. "Are universities To blame for the IT careers crisis." Issues in Informing Science and Information Technology. 3, pp. 679-686.
Higher education course content: paper-based, online or hybrid course delivery?
Van Der Vyver, Glen and Lane, Michael S.. 2004. "Higher education course content: paper-based, online or hybrid course delivery?" Issues in Informing Science and Information Technology. 1, pp. 827-844.
Using a team-based approach in an IS Course: an empirical study
Van Der Vyver, Glen and Lane, Michael S.. 2003. "Using a team-based approach in an IS Course: an empirical study." Journal of Information Technology Education. 2 (Special issue), pp. 393-406.
An electronic commerce initiative in regional Sri Lanka: the vision for the central province electronic commerce portal
Lane, Michael S., Van Der Vyver, Glen, Delpachitra, Sarath and Howard, Srecko. 2004. "An electronic commerce initiative in regional Sri Lanka: the vision for the central province electronic commerce portal." The Electronic Journal of Information Systems in Developing Countries. 16 (1), pp. 1-18.
A balanced approach to capturing user requirements in business-to-consumer web information systems
Lane, Michael S. and Koronios, Andy. 2001. "A balanced approach to capturing user requirements in business-to-consumer web information systems." Australian Journal Of Information Systems. 9 (1), pp. 61-69. https://doi.org/10.3127
itSMF Australia 2006 Conference: summary of ITIL adoption survey responses
Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2007. itSMF Australia 2006 Conference: summary of ITIL adoption survey responses. Toowoomba, Australia. University of Southern Queensland.
The role of universities in IT service management education
Cater-Steel, Aileen and Toleman, Mark. 2007. "The role of universities in IT service management education." Tan, Felix B., Thong, James and Janczewski, Lech J. (ed.) 11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises (PACIS 2007). Auckland, New Zealand 03 - 06 Jul 2007 Auckland, NZ.
Education for IT service management standards
Cater-Steel, Aileen and Toleman, Mark. 2007. "Education for IT service management standards." International Journal of IT Standards and Standardization Research. 5 (2), pp. 27-41.
Generic description of a software document environment
Toleman, Mark, Carrington, David, Cook, Phil, Coyle, Andrew, MacDonald, Anthony, Welsh, Jim and Jones, Tim. 2001. "Generic description of a software document environment." Sprague, R. H. (ed.) 34th Annual Hawaii International Conference on System Sciences (HICSS34). Maui, Hawaii 03 - 06 Jan 2001 Los Alamitos, CA. United States. https://doi.org/10.1109/HICSS.2001.927258
Chick sexing and novice programmers: explicit instruction of problem solving strategies
de Raadt, Michael, Toleman, Mark and Watson, Richard. 2006. "Chick sexing and novice programmers: explicit instruction of problem solving strategies." Tolhurst, Denise and Mann, Samuel (ed.) ACE 2006: 8th Australasian Computing Education Conference. Hobart, Australia 16 - 19 Jan 2006 Sydney, Australia.
An effective system for electronic peer review
de Raadt, Michael, Toleman, Mark and Watson, Richard. 2006. "An effective system for electronic peer review." International Journal of Business and Management Education. 13 (9), pp. 48-62.
Success factors and barriers to telework adoption in e-business in Australia and Singapore: the influence of culture and organizational culture
Gani, Zoohan and Toleman, Mark. 2006. "Success factors and barriers to telework adoption in e-business in Australia and Singapore: the influence of culture and organizational culture." Journal of Theoretical and Applied Electronic Commerce Research. 1 (3), pp. 81-92.
ICT governance - radical restructure
Cater-Steel, Aileen, Toleman, Mark, Kissell, Brian and Chown, Rob. 2006. "ICT governance - radical restructure." Cusack, B. (ed.) 2006 IT Governance International Conference. Auckland, New Zealand 13 - 15 Nov 2006 Auckland, New Zealand.
Challenge of adopting multiple process improvement frameworks
Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2006. "Challenge of adopting multiple process improvement frameworks." Ljungberg, J. and Andersson, M. (ed.) 14th European Conference on Information Systems (ECIS 2006). Goteborg, Sweden 12 - 14 Jun 2006 Göteborg, Sweden.
Exploring national culture in software development practices
Cater-Steel, Aileen and Toleman, Mark. 2006. "Exploring national culture in software development practices." Tukianen, M., Messnarz, R., Nevalainen, R. and Koinig, S. (ed.) European Systems and Software Process Improvement and Innovation 2006 (EuroSPI 2006). Joensuu, Finland 11 - 13 Oct 2006 Joensuu, Finland.
Process improvement for small firms: an evaluation of the RAPID assessment-based method
Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2006. "Process improvement for small firms: an evaluation of the RAPID assessment-based method." Information and Software Technology. 48 (5), pp. 323-334. https://doi.org/10.1016/j.infsof.2005.09.012
A framework for assessing payment security mechanisms and security information on e-commerce web sites
Ally, Mustafa and Toleman, Mark. 2005. "A framework for assessing payment security mechanisms and security information on e-commerce web sites." Wei, Chih-Ping and Yen, Benjamin (ed.) 9th Pacific Asia Conference on Information Systems (PACIS 2005). Bangkok, Thailand 07 - 10 Jul 2005 Hong Kong.
A review of IT outsourcing trends in 2005: an Australian study
Lane, Michael S. and Van der Vyver, Glen. 2005. "A review of IT outsourcing trends in 2005: an Australian study." Wei, Chih-Ping and Yen, Benjamin (ed.) 9th Pacific Asia Conference on Information Systems (PACIS 2005). Bangkok, Thailand 07 - 10 Jul 2005 Hong Kong.
IT outsourcing success: revisiting the measurement of a multi-dimensional construct: an Australian perspective
Lane, Michael S., Van Der Vyver, Glen and Hajiyev, Eldar. 2005. "IT outsourcing success: revisiting the measurement of a multi-dimensional construct: an Australian perspective." Wei, Chih-Ping and Yen, Benjamin (ed.) 9th Pacific Asia Conference on Information Systems (PACIS 2005). Bangkok, Thailand 07 - 10 Jul 2005 Hong Kong.
Challenges and strategies for software component reuse in information systems development: a review
Yen, Wong Kim, Gan, Gerald Goh Guan and Toleman, Mark. 2005. "Challenges and strategies for software component reuse in information systems development: a review." Talib, Abdullah Zawawl, Khader, Ahamad Tajundin and Sulaiman, Shahida (ed.) 1st Malaysian Software Engineering Conference 2005: MySEC'05. Penang, Malaysia 12 - 13 Dec 2005 Malaysia.
Is evidence-based practice a plank in the bridge between research and practice?
Darroch, Fiona and Toleman, Mark. 2005. "Is evidence-based practice a plank in the bridge between research and practice?" Cox, Karl (ed.) 4th International Symposium on Empirical Software Engineering. Noosa Heads, Australia 17 - 18 Nov 2005 NSW, Australia.
Bridging the academia-industry divide: academics reach out!
Darroch, Fiona and Toleman, Mark. 2005. "Bridging the academia-industry divide: academics reach out!" Software Practitioner. 15 (6), pp. 3-7.
Necessity for a new technology acceptance model to predict adoption of wireless technology in healthcare
Gururajan, Raj, Toleman, Mark and Soar, Jeffrey. 2004. "Necessity for a new technology acceptance model to predict adoption of wireless technology in healthcare." Health Informatics Conference 2004 (HIC 2004). Brisbane, Australia 2004 Melbourne, Australia.
Web publishing: an extreme, agile experience
Toleman, Mark, Darroch, Fiona and Ally, Mustafa. 2005. "Web publishing: an extreme, agile experience." Baskerville, Richard, Mathiassen, Lars, Pries-Heje, Jan and DeGross, Janice (ed.) Business agility and information technology diffusion. New York, NY. International Federation for Information Processing. pp. 245-256
Textbooks: under inspection
de Raadt, Michael, Watson, Richard and Toleman, Mark. 2005. Textbooks: under inspection. Toowoomba, Australia. University of Southern Queensland.