A balanced approach to capturing user requirements in business-to-consumer web information systems

Article

Lane, Michael S. and Koronios, Andy. 2001. "A balanced approach to capturing user requirements in business-to-consumer web information systems." Australian Journal Of Information Systems. 9 (1), pp. 61-69. https://doi.org/10.3127
Article Title

A balanced approach to capturing user requirements in business-to-consumer web information systems

Article CategoryArticle
AuthorsLane, Michael S. (Author) and Koronios, Andy (Author)
Journal TitleAustralian Journal Of Information Systems
Journal Citation9 (1), pp. 61-69
Number of Pages9
Year2001
Place of PublicationSydney, Australia
Digital Object Identifier (DOI)https://doi.org/10.3127
Web Address (URL)http://dl.acs.org.au/index.php/ajis/article/view/228/201
Abstract

[Abstract]: The development of business-to-consumer web information systems pose special challenges in the requirements
analysis phase. It is difficult to capture user requirements given that users are relatively autonomous and anonymous and there are no major incentives for users to become involved in the development of a web information system. The researchers reviewed traditional requirement elicitation techniques, marketing research techniques and web usage analysis techniques. Current practice was assessed and the findings suggest that a balanced approach to user requirements capture will result in more complete and user centred requirements. This approach should lead to more effective business-to-consumer web information systems.

Keywordsrequirements elicitation; requirements capture; requirements analysis; business-to-consumer electronic commerce; web information systems
ANZSRC Field of Research 2020460905. Information systems development methodologies and practice
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Byline AffiliationsDepartment of Information Systems
School of Information Systems
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