The role of national culture in the strategic use of and investment in ICT: a comparative study of Japanese and Australian organisations

Paper


Baty, Craig K., Lane, Michael, Cater-Steel, Aileen and Ally, Mustafa. 2017. "The role of national culture in the strategic use of and investment in ICT: a comparative study of Japanese and Australian organisations." Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Australia.
Paper/Presentation Title

The role of national culture in the strategic use of and investment in ICT: a comparative study of Japanese and Australian organisations

Presentation TypePaper
AuthorsBaty, Craig K. (Author), Lane, Michael (Author), Cater-Steel, Aileen (Author) and Ally, Mustafa (Author)
EditorsRiemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina
Journal or Proceedings TitleProceedings of the 28th Australasian Conference on Information Systems (ACIS 2017)
ERA Conference ID42485
Number of Pages10
Year2017
Place of PublicationAustralia
Web Address (URL) of Paperhttps://www.acis2017.org/wp-content/uploads/2017/11/ACIS2017_paper_185_RIP.pdf
Web Address (URL) of Conference Proceedingshttps://aisel.aisnet.org/acis2017/82/
Conference/Event28th Australasian Conference on Information Systems (ACIS 2017)
Australasian Conference on Information Systems
Event Details
Australasian Conference on Information Systems
ACIS
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Event Details
28th Australasian Conference on Information Systems (ACIS 2017)
Event Date
04 to end of 06 Dec 2017
Event Location
Hobart, Australia
Abstract

Japanese ICT investment trailed the developed world for many decades, contributing to low productivity growth. A potential root cause is the influence of Japanese culture over the strategic use of and investment in ICT (SUIICT). Empirical research on cultural aspects of SUIICT in Japan is lacking. This study will examine national culture and its association with SUIICT in organisations in Japan compared to Australia. A quantitative survey of ICT decision makers in Japanese and Australian organisations will be fielded based on questions synthesized from McFarlan, McKenney and Pyburn (The Strategic Grid), and Hofstede and Minkov (Cultural Dimensions Model). A contribution to theory will be the development and testing of an empirical model and practical instrument for determining the association between national culture and SUIICT. A practical contribution will be an increase in understanding of both markets allowing for more effective market segmentation and development of ICT offerings for both countries.

Keywordscross-cultural, IS investment, Japan, Australia, small & medium enterprise
ANZSRC Field of Research 2020460908. Information systems organisation and management
Byline AffiliationsSchool of Management and Enterprise
Institution of OriginUniversity of Southern Queensland
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Barton, Kevin A., Tejay, Gurvirender, Lane, Michael and Terrell, Steve. 2016. "Information system security commitment: a study of external influences on senior management." Computers and Security. 59, pp. 9-25. https://doi.org/10.1016/j.cose.2016.02.007
Towards transparent and efficient process assessments for IT service management
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2014. "Towards transparent and efficient process assessments for IT service management." Communications in Computer and Information Science. 477, pp. 165-176. https://doi.org/10.1007/978-3-319-13036-1_15
Barriers to green IT service management: a case study
Nomani, Arshad and Cater-Steel, Aileen. 2014. "Barriers to green IT service management: a case study." 20th Americas Conference on Information Systems (AMCIS 2014): Smart Sustainability: The Information Systems Opportunity. Savannah, United States 07 - 09 Aug 2014 Atlanta, GA. United States.
A method to select IT service management processes for improvement
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2014. "A method to select IT service management processes for improvement." JITTA: an information systems journal. 15 (3), pp. 31-56.
IT service management: a cross-national study of ITIL adoption
Marrone, Mauricio, Gacenga, Francis, Cater-Steel, Aileen and Kolbe, Lutz. 2014. "IT service management: a cross-national study of ITIL adoption." Communications of the Association for Information Systems. 34 (1), pp. 865-892. https://doi.org/10.17705/1cais.03449
Mobile learning anytime, anywhere: what are our students doing?
Murphy, Angela, Farley, Helen, Lane, Michael, Hafeez-Baig, Abdul and Carter, Brad. 2014. "Mobile learning anytime, anywhere: what are our students doing?" Australasian Journal of Information Systems. 18 (3), pp. 331-345.
Measuring IT service quality: evaluation of IT service quality measurement framework in industry
Cater-Steel, Aileen and Lepmets, Marion. 2014. "Measuring IT service quality: evaluation of IT service quality measurement framework in industry." Journal of Service Science Research. 6 (1), pp. 125-147. https://doi.org/10.1007/s12927-014-0005-5
Smart tools for IT service management: a review of two decision support system projects
Valverde, Raul, Cater-Steel, Aileen, Shrestha, Anup and Toleman, Mark. 2014. "Smart tools for IT service management: a review of two decision support system projects." Sharda, Ramesh and Sagarnaga, Jose (ed.) 4th International Conference on Engaged Management Scholarship (EDBA 2014): Bridging. Tulsa, United States 11 - 14 Sep 2014 Tulsa, OK. United States. https://doi.org/10.2139/ssrn.2553012
A past to present journey: a critical analysis of the Chief Information Officer role
Al-Taie, Moyassar, Lane, Michael and Cater-Steel, Aileen. 2015. "A past to present journey: a critical analysis of the Chief Information Officer role." Wadhwa, Manish and Harper, Alan (ed.) Technology, innovation and enterprise transformation. Hershey PA, USA. IGI Global. pp. 180-206
University staff adoption of iPads: an empirical study using an extended Technology Acceptance Model
Lane, Michael and Stagg, Adrian. 2014. "University staff adoption of iPads: an empirical study using an extended Technology Acceptance Model." Australasian Journal of Information Systems. 18 (3), pp. 53-74.
What the future holds for social media data analysis
Wlodarczak, P., Soar, J. and Ally, M.. 2015. "What the future holds for social media data analysis." International Journal of Computer, Information, Systems and Control Engineering. 9 (1), pp. 16-19.
A Cynefin based approach to process model tailoring and goal alignment
Lepmets, Marion, O'Connor, Rory V., Cater-Steel, Aileen, Mesquida, Antoni Lluis and McBride, Tom. 2014. "A Cynefin based approach to process model tailoring and goal alignment." da Silva, Alberto Rodrigues, Machado, Ricardo J., Brito, Miguel A. and Silva, Antonio Rito (ed.) 9th International Conference on the Quality of Information and Communications Technology (QUATIC 2014). Guimaraes, Portugal 23 - 26 Sep 2014 Piscataway, NJ. United States. https://doi.org/10.1109/QUATIC.2014.30
An organisational change approach to implementing IT service management
Blumberg, Malcolm, Cater-Steel, Aileen and Soar, Jeffrey. 2014. "An organisational change approach to implementing IT service management." Tan, Felix and Bunker, Deborah (ed.) 25th Australasian Conference on Information Systems (ACIS 2014): Integral IS: The Embedding of Information Systems in Business, Government and Society. Auckland, New Zealand 08 - 10 Dec 2014 Auckland, New Zealand.
Prudential regulatory risk governance of IT multi-sourcing strategies within the Australian banking sector
Strong, Brian, Cater-Steel, Aileen and Lane, Michael. 2014. "Prudential regulatory risk governance of IT multi-sourcing strategies within the Australian banking sector." Tan, Felix and Bunker, Deborah (ed.) 25th Australasian Conference on Information Systems (ACIS 2014): Integral IS: The Embedding of Information Systems in Business, Government and Society. Auckland, New Zealand 08 - 10 Dec 2014 Auckland, New Zealand.
Prudential risk management of IT sourcing strategies: a case study of an Australian bank
Strong, Brian, Cater-Steel, Aileen and Lane, Michael. 2014. "Prudential risk management of IT sourcing strategies: a case study of an Australian bank." 20th Americas Conference on Information Systems (AMCIS 2014): Smart Sustainability: The Information Systems Opportunity. Savannah, United States 07 - 09 Aug 2014 Atlanta, GA. United States.
An exploration of access to and use of mobile technologies for learning activities among higher education students
Murphy, Angela, Farley, Helen, Midgley, Warren, Carter, Brad, Lane, Michael and Hafeez-Baig, Abdul. 2013. "An exploration of access to and use of mobile technologies for learning activities among higher education students." Research Colloquia and Showcase 2013. Springfield, Australia 12 - 13 Jun 2013 Queensland, Australia.
Listening to the student voice: how are students really using mobile technologies for learning?
Murphy, Angela, Farley, Helen, Johnson, Chris, Lane, Michael, Carter, Brad, Hafeez-Baig, Abdul, Midgley, Warren, Dekeyser, Stijn, Rees, Sharon, Mitchell, Maxine, Doyle, Joanne and Koronios, Andy. 2013. "Listening to the student voice: how are students really using mobile technologies for learning?" Carter, Helen, Gosper, Maree and Hedberg, John (ed.) 30th Australasian Society for Computers in Learning in Tertiary Education Conference (ASCILITE 2013): Electric Dreams. Sydney, Australia 01 - 04 Dec 2013
Mobile learning anytime, anywhere: what are our students doing?
Murphy, Angela, Farley, Helen, Lane, Michael, Hafeez-Baig, Abdul and Carter, Brad. 2013. "Mobile learning anytime, anywhere: what are our students doing?" Aisyah, Hepu and Standing, Craig (ed.) 24th Australasian Conference on Information Systems (ACIS 2013): Information Systems: Transforming the Future. Melbourne, Australia 04 - 06 Dec 2013 Melbourne, Australia.
A tool for IT service management process assessment for process improvement
Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee, Toleman, Mark and Rout, Terry. 2013. "A tool for IT service management process assessment for process improvement." Heidrich, Jens, Oivo, Markku, Jedlitschka, Andreas and Baldassarre, Marie Teresa (ed.) 14th International Conference on Product-Focused Software Process Improvement (PROFES 2013). Paphos, Cyprus 12 - 14 Jun 2013 Berlin, Germany. https://doi.org/10.1007/978-3-642-39259-7_27
The evaluation of the IT service quality measurement framework in industry
Lepmets, Marion, Mesquida, Antoni Lluis, Cater-Steel, Aileen, Mas, Antonia and Ras, Eric. 2014. "The evaluation of the IT service quality measurement framework in industry." Global Journal of Flexible Systems Management. 15 (1), pp. 39-57. https://doi.org/10.1007/s40171-013-0052-7
The relationship between organisational strategic IT vision and CIO roles: one size does not fit all
Al-Taie, Moyassar, Lane, Michael and Cater-Steel, Aileen. 2014. "The relationship between organisational strategic IT vision and CIO roles: one size does not fit all." Australasian Journal of Information Systems. 18 (2), pp. 59-89.
University staff adoption of iPads: An empirical study using an extended TAM model
Lane, Michael Steven and Stagg, Adrian. 2014. "University staff adoption of iPads: An empirical study using an extended TAM model ." Australasian Journal of Information Systems. 18 (3), pp. 53-74.
ITSM process assessments using ISO/IEC 15504 for CSI
Shrestha, Anup, Collins, Paul and Cater-Steel, Aileen. 2013. "ITSM process assessments using ISO/IEC 15504 for CSI." Informed Intelligence: ITSMF Australia Bulletin.
Does a good fit between mobile work support functions and mobile sales-force worker tasks lead to improved work performance?
Lembach, Markus and Lane, Michael. 2013. "Does a good fit between mobile work support functions and mobile sales-force worker tasks lead to improved work performance?" Journal of Electronic Commerce in Organizations: the international journal of electronic commerce in modern organizations. 11 (4), pp. 52-69. https://doi.org/10.4018/jeco.2013100104
E-learning service delivery quality: a determinant of user satisfaction
Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2013. "E-learning service delivery quality: a determinant of user satisfaction." Kats, Yefim (ed.) Learning management systems and instructional design: best practices in online education. Hershey, PA. United States. IGI Global. pp. 89-127
Exploring the impact of IT service management process improvement initiatives: a case study approach
Jantti, Marko, Rout, Terry, Wen, Lian, Heikkinen, Sanna and Cater-Steel, Aileen. 2013. "Exploring the impact of IT service management process improvement initiatives: a case study approach." Woronowicz, Tanja, Rout, Terry, O'Connor, Rory and Dorling, Alec (ed.) 13th International Conference on Software Process Improvement and Capability Determination (SPICE 2013). Bremen, Germany 04 - 06 Jun 2013 Berlin, Germany. https://doi.org/10.1007/978-3-642-38833-0_16
The role of IT service management in green IT
Cater-Steel, Aileen and Tan, Wui-gee. 2010. "The role of IT service management in green IT." ITSMF Bulletin: Informed Intelligence.
Application and device characteristics as drivers for smart mobile device adoption and productivity
Ally, Mustafa and Gardiner, Michael. 2012. "Application and device characteristics as drivers for smart mobile device adoption and productivity." International Journal of Organisational Behaviour. 17 (4), pp. 35-47.
IT infrastructure and its role in the success of e-learning systems: measurement and causal models
Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2012. "IT infrastructure and its role in the success of e-learning systems: measurement and causal models." Fonseca, Benjamin (ed.) 18th Conference of the European University Information Systems: A 360 Degree Perspective on IT/IS in Higher Education (EUNIS 2012). Vila Real, Portugal 20 - 22 Jun 2012 Vila Real, Portugal.
IT infrastructure services as a requirement for e-learning system success
Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2013. "IT infrastructure services as a requirement for e-learning system success." Computers and Education. 69, pp. 431-451. https://doi.org/10.1016/j.compedu.2013.07.035
The effect of service delivery quality on customer value of e-learning systems
Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2012. "The effect of service delivery quality on customer value of e-learning systems." Rocha, Alvaro, Calvo-Manzano, Jose, Reis, Luis Paulo and Cota, Manuel Perez (ed.) 7th Iberian Conference on Information Systems and Technologies (CISTI 2012). Madrid, Spain 20 - 23 Jun 2012 Portugal.
A proposal and evaluation of a design method in design science research
Gacenga, Francis, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2012. "A proposal and evaluation of a design method in design science research." Electronic Journal of Business Research Methods. 10 (2), pp. 89-100.
Student attention, engagement and participation in a twitter-friendly classroom
Ally, Mustafa. 2012. "Student attention, engagement and participation in a twitter-friendly classroom." Lamp, John (ed.) 23rd Australasian Conference on Information Systems (ACIS 2012): Location, Location, Location. Geelong, Australia 03 - 05 Dec 2012 Geelong, Australia.
The moderating influence of device characteristics and usage on user acceptance of smart mobile devices
Ally, Mustafa and Gardiner, Michael. 2012. "The moderating influence of device characteristics and usage on user acceptance of smart mobile devices." Lamp, John (ed.) 23rd Australasian Conference on Information Systems (ACIS 2012): Location, Location, Location. Geelong, Australia 03 - 05 Dec 2012 Geelong, Australia.
Towards an improved IT service desk system and processes: a case study
Jäntti, Marko, Cater-Steel, Aileen and Shrestha, Anup. 2012. "Towards an improved IT service desk system and processes: a case study." International Journal on Advances in Systems and Measurements. 5 (3 & 4), pp. 203-215.
Does the android permission system provide adequate information privacy protection for end-users of mobile apps?
Lane, Michael. 2012. "Does the android permission system provide adequate information privacy protection for end-users of mobile apps?" Williams, Trish, Johnstone, Mike and Valli, Craig (ed.) 10th Australian Information Security Management Conference (SECAU 2012). Perth, Western Australia 03 - 05 Dec 2012 Perth Western Australia.
An information security awareness capability model (ISACM)
Poepjes, Robert and Lane, Michael. 2012. "An information security awareness capability model (ISACM)." Williams, Trish, Johnstone, Mike and Valli, Craig (ed.) 10th Australian Information Security Management Conference (SECAU 2012). Perth, Western Australia 03 - 05 Dec 2012 Perth, Western Australia.
A model to select processes for IT service management improvement
Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2012. "A model to select processes for IT service management improvement." Lamp, John (ed.) 23rd Australasian Conference on Information Systems (ACIS 2012): Location, Location, Location. Geelong, Australia 03 - 05 Dec 2012 Geelong, Australia.
Identifying the determinants of e-learning service delivery quality
Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2012. "Identifying the determinants of e-learning service delivery quality." Lamp, John (ed.) 23rd Australasian Conference on Information Systems (ACIS 2012): Location, Location, Location. Geelong, Australia 03 - 05 Dec 2012 Geelong, Australia.
Extending the IT service quality measurement framework through a systematic literature review
Lepmets, Marion, Cater-Steel, Aileen, Gacenga, Francis and Ras, Eric. 2012. "Extending the IT service quality measurement framework through a systematic literature review." Journal of Service Science Research. 4 (1), pp. 7-47. https://doi.org/10.1007/s12927-012-0001-6
The fit of mobile work support functionalities with pharmaceutical sales-force worker tasks
Lembach, Markus and Lane, Michael Steven. 2011. "The fit of mobile work support functionalities with pharmaceutical sales-force worker tasks." Siriluck, Rotchanakitumnuai / RS and Kaewkitipong, Laddawan / KL (ed.) 11th International Conference on Electronic Business: Borderless e-Business for the Next Decade (ICEB 2011). Bangkok, Thailand 28 Nov - 02 Dec 2011 Bangkok Thailand.
IT service management: towards a contingency theory of performance measurement
Gacenga, Francis, Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2011. "IT service management: towards a contingency theory of performance measurement." 32nd International Conference on Information Systems (ICIS 2011). Shanghai, China 04 - 07 Dec 2011 Atlanta, GA. United States.
A model to measure e-learning systems success
Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2012. "A model to measure e-learning systems success." Belkhamza, Zakariya and Wafa, Syed Azizi (ed.) Measuring organizational information systems success: new technologies and practices. Hershey, PA, USA. IGI Global. pp. 293-317
Measuring the performance of IT service management
Gacenga, Francis, Cater-Steel, Aileen and Toleman, Mark. 2011. "Measuring the performance of IT service management." Communications of Global Information Technology (COGIT). 3 (2011), pp. 13-24.
Measuring IT service management performance: a model development
Gacenga, Francis, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2012. "Measuring IT service management performance: a model development." Belkhamza, Zakariya and Wafa, Syed Azizi (ed.) Measuring organizational information systems success: new technologies and practices. Hershey, PA. United States. IGI Global. pp. 102-119
itSMF Australia 2011 Conference: Summary Report of ITSM Standards and Frameworks Survey
Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2011. itSMF Australia 2011 Conference: Summary Report of ITSM Standards and Frameworks Survey. Toowoomba, Australia. University of Southern Queensland.
Measuring the performance of service orientated IT management
Gacenga, Francis, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2011. "Measuring the performance of service orientated IT management." Sprouts: working papers on information environments, systems and organizations. 11 (162).
Insights into intelligent parking technology adoption
Bilodeau, Victor, Cater-Steel, Aileen and Soar, Jeffrey. 2011. "Insights into intelligent parking technology adoption." Su, Ying and Al-Hakim, Latif (ed.) COINFO 2011: 6th International Conference on Cooperation and Promotion of Information Resources in Science and Technology: Coordinative Innovation and Open Sharing. Hangzhou, China 12 - 14 Nov 2011 Irvine, CA, United States.
(MiMDs): giving the mobile phone the finger
Ally, Mustafa and Gardiner, Michael. 2011. "(MiMDs): giving the mobile phone the finger." Building Business Communities: Justice, Performance and Change Creating a Sustainable Scholarly Community Colloquia (2011). Brisbane, Australia 09 Nov 2011 Toowoomba, Australia.
Sustainable education in the western corridor: the research roadmap ahead
Rose, Denis, Ally, Mustafa, Cassidy, Frances, Gardiner, Michael and Hume, Margee. 2011. "Sustainable education in the western corridor: the research roadmap ahead." Building Business Communities: Justice, Performance and Change Creating a Sustainable Scholarly Community Colloquia (2011). Brisbane, Australia 09 Nov 2011 Toowoomba, Australia.
Agile methodologies and the emergence of the agile organisation: a software development approach waiting for its time?
Van Der Vyver, Glen, Koronios, Andy and Lane, Michael S.. 2003. "Agile methodologies and the emergence of the agile organisation: a software development approach waiting for its time?" Hillier, Matthew, Falconer, Don, Hanisch, Jo and Horrocks, Sam (ed.) 7th Pacific Asia Conference on Information Systems (PACIS 2003). Adelaide, Australia 10 - 13 Jul 2003 Adelaide, South Australia.
Partnership quality in IT outsourcing: a mixed methods review of its measurement
Lane, Michael S. and Van Der Vyver, Glen. 2005. "Partnership quality in IT outsourcing: a mixed methods review of its measurement." Campbell, Bruce, Underwood, Jim and Bunker, Deborah (ed.) ACIS 2005: 16th Australasian Conference on Information Systems: Socialising IT - Thinking About The People. Manly, Australia 30 Nov - 02 Dec 2005 Manly, Australia.
Propeller heads - handle with care: improving the IT-business relationship through cultural awareness
Cormack, Sandra, Cater-Steel, Aileen, Nord, Jeretta Horn and Nord, G. Daryl. 2001. "Propeller heads - handle with care: improving the IT-business relationship through cultural awareness." BITWorld Conference 2001. Cairo, Egypt 04 - 06 Jun 2001 Kowloon, Hong Kong.
Prescription to remedy the IT-business relationship
Cormack, Sandra and Cater-Steel, Aileen. 2003. "Prescription to remedy the IT-business relationship." Clarke, Steve, Coakes, Elayne, Gordon Hunter, M. and Wenn, Andrew (ed.) Socio-technical and human cognition elements of information systems. Hershey, PA, United States. IGI Global. pp. 181-202
Addressing the challenges of replications of surveys in software engineering research
Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2005. "Addressing the challenges of replications of surveys in software engineering research." Verner, Verner and Travassos, Guilherme Horta (ed.) ISESE 2005: on Empirical Software Engineering. Noosa Heads, Australia 17 - 18 Nov 2005 Red Hook, NY, USA. https://doi.org/10.1109/ISESE.2005.1541829
SPI assessment retrospective: evaluating long-term benefits for small firms
Cater-Steel, Aileen and Rout, Terry. 2006. "SPI assessment retrospective: evaluating long-term benefits for small firms." 6th International SPICE Conference: Software Process Improvement and Capability Determination. Luxembourg 03 - 05 May 2006 Luxembourg.
IT culture: its impact on communication and work relationships in business
Nord, Jeretta Horn, Nord, G. Daryl, Cormack, Sandra and Cater-Steel, Aileen. 2007. "IT culture: its impact on communication and work relationships in business ." International Journal of Intercultural Information Management. 1 (1), pp. 85-107. https://doi.org/10.1504/IJIIM.2007.014373
e-Commerce definition dilemma
Cater-Steel, Aileen and Grist, Shelly. 2006. "e-Commerce definition dilemma." Marshall, Stewart, Taylor, Wal and Yu, Xinghuo (ed.) Encyclopedia of developing regional communities with information and communication technology. Hershey, PA, United States. IGI Global. pp. 152-158
A framework for understanding the factors influencing pair programming success
Ally, Mustafa, Darroch, Fiona and Toleman, Mark. 2005. "A framework for understanding the factors influencing pair programming success." Baumeister, Hubert, Marchesi, Michele and Holcombe, Mike (ed.) 6th International Conference, XP 2005. Sheffield, United Kingdom Jun 2005 Germany. Springer. https://doi.org/10.1007/11499053_10
Keeping score: measuring ITSM performance
Gacenga, Francis, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2011. "Keeping score: measuring ITSM performance." 14th National Conference of IT Service Management Forum (itSMF) Australia. Perth, Australia 17 - 19 Aug 2010 Melbourne, Australia.
Usage and preference of traditional and alternative payment methods by online consumers in the Australian marketplace
Ally, Mustafa. 2010. Usage and preference of traditional and alternative payment methods by online consumers in the Australian marketplace. PhD Thesis Doctor of Philosophy. University of Southern Queensland.
IT service management in the academic curriculum: comparing an Australian and German experience
Cater-Steel, Aileen, Zarnekow, Ruediger and Wulf, Jochen. 2011. "IT service management in the academic curriculum: comparing an Australian and German experience." Seddon, Peter and Gregor, Shirley (ed.) 15th Pacific Asia Conference on Information Systems (PACIS 2011): Quality Research in Pacific Asia. Brisbane, Australia 07 - 11 Jul 2011 Brisbane, Australia.
Performance measurement of IT service management: a case study of an Australian university
Gacenga, Francis and Cater-Steel, Aileen. 2011. "Performance measurement of IT service management: a case study of an Australian university." Seddon, Peter and Gregor, Shirley (ed.) 15th Pacific Asia Conference on Information Systems (PACIS 2011): Quality Research in Pacific Asia. Brisbane, Australia 07 - 11 Jul 2011 Brisbane, Australia.
Towards a framework and contingency theory for performance measurement: a mixed-method approach [Research in progress]
Gacenga, Francis, Cater-Steel, Aileen and Tan, Wui-Gee. 2011. "Towards a framework and contingency theory for performance measurement: a mixed-method approach [Research in progress]." Seddon, Peter and Gregor, Shirley (ed.) 15th Pacific Asia Conference on Information Systems (PACIS 2011): Quality Research in Pacific Asia. Brisbane, Australia 07 - 11 Jul 2011 Brisbane, Australia.
Facilitators and inhibitors for the adoption of agile methods
Van Der Vyver, Glen, Lane, Michael and Koronios, Andy. 2010. "Facilitators and inhibitors for the adoption of agile methods." Siau, Keng, Chiang, Roger and Hardgrave, Bill C. (ed.) Systems analysis and design: people, processes, and projects. United States. Routledge. pp. 31-50
Editorial for special issue of AJIS on green IT/IS (sustainable computing)
Lane, Michael S., Kolbe, Lutz and Zarnekow, Rudiger. 2010. "Editorial for special issue of AJIS on green IT/IS (sustainable computing)." Australasian Journal of Information Systems. 17 (1), pp. 1-4.
An International Analysis of IT Service Management Benefits and Performance Measurement
Gacenga, Francis, Cater-Steel, Aileen and Toleman, Mark. 2010. "An International Analysis of IT Service Management Benefits and Performance Measurement ." Journal of Global Information Technology Management. 13 (4), pp. 28-63. https://doi.org/10.1080/1097198X.2010.10856525
A method for comparing traditional and component-based models in information systems re-engineering
Valverde, Raul, Toleman, Mark and Cater-Steel, Aileen. 2011. "A method for comparing traditional and component-based models in information systems re-engineering." Information Systems and e-Business Management. 9 (1), pp. 89-107. https://doi.org/10.1007/s10257-010-0139-z
The role of IT service management in green IT
Cater-Steel, Aileen and Tan, Wui-Gee. 2010. "The role of IT service management in green IT." Australasian Journal of Information Systems. 17 (1), pp. 107-125.
itSMF Australia 2010 Conference: summary report of ITSM standards and frameworks survey
Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2011. itSMF Australia 2010 Conference: summary report of ITSM standards and frameworks survey. Toowoomba, Australia. University of Southern Queensland.
Supporting women in engineering, science and technology: the Go West Project
Cater-Steel, Aileen and McDonald, Jacquie. 2010. "Supporting women in engineering, science and technology: the Go West Project." Hudson, Peter, Chandra, Vinesh, King, Donna and Lee, Kar-Tin (ed.) 1st Science, Technology, Engineering and Mathematics in Education Conference (STEM 2010). Brisbane, Australia 26 - 27 Nov 2010 Brisbane, Australia.
Examining client perceptions of partnership quality and its dimensions in an IT outsourcing relationship
Lane, Michael S. and Lum, Weng Haan. 2010. "Examining client perceptions of partnership quality and its dimensions in an IT outsourcing relationship." Australasian Journal of Information Systems. 17 (1), pp. 47-76.
IT service personnel: changing the culture from technology to service
Cater-Steel, Aileen. 2011. "IT service personnel: changing the culture from technology to service." Wang, John (ed.) Information systems and new applications in the service sector: models and methods. Hershey, PA. United States. IGI Global. pp. 183-192
Traditional and alternative internet payment systems: the merchant perspective
Ally, Mustafa, Toleman, Mark and Cater-Steel, Aileen. 2010. "Traditional and alternative internet payment systems: the merchant perspective." 5th International Conference on Qualitative Research in IT & IT in Qualitative Research: The Traditions and Innovations of Qualitative Approaches in ICT Research (QualIT 2010). Brisbane, Australia 29 - 30 Nov 2010 Australia.
Delivering value through IT service management metrics
Gacenga, Francis and Cater-Steel, Aileen. 2010. "Delivering value through IT service management metrics." ITSMF Bulletin: Informed Intelligence. Summer, pp. 8-9.
What's Your PMF challenge?
Gacenga, Francis and Cater-Steel, Aileen. 2010. "What's Your PMF challenge?" ITSMF Bulletin: Informed Intelligence. Winter, pp. 15-17.
Embedding IT service management in the academic curriculum: a cross-national comparison
Cater-Steel, Aileen, Hine, Michael J. and Grant, Gerald. 2010. "Embedding IT service management in the academic curriculum: a cross-national comparison." Journal of Global Information Technology Management. 13 (4), pp. 64-92.
Go WEST - supporting women in engineering, science and technology: an Australian higher education case study
McDonald, Jacquelin, Loch, Birgit and Cater-Steel, Aileen. 2010. "Go WEST - supporting women in engineering, science and technology: an Australian higher education case study." Cater-Steel, Aileen and Cater, Emily (ed.) Women in engineering, science and technology: education and career challenges. Hershey, PA, United States. IGI Global. pp. 118-132
Software process improvement: assessments for small software firms
Cater-Steel, Aileen. 2010. Software process improvement: assessments for small software firms. Saarbrucken, Germany. VDM Verlag Dr. Muller.
Information systems at the University of Southern Queensland (USQ), 1st Australian/New Zealand ed.
Fryer, Maggie and Cater-Steel, Aileen. 2010. "Information systems at the University of Southern Queensland (USQ), 1st Australian/New Zealand ed." Baltzan, Paige, Phillips, Amy, Lynch, Kathy and Blakey, Peter (ed.) Business driven information systems. Sydney, Australia. McGraw-Hill Australia. pp. 239-241
Adoption of e-commerce by Canadian SMEs: defining organizational, environmental and innovation characteristics
Sparling, Lynn, Cater-Steel, Aileen and Toleman, Mark. 2010. "Adoption of e-commerce by Canadian SMEs: defining organizational, environmental and innovation characteristics." Encyclopedia of e-business development and management in the global economy. Hershey, PA, United States. IGI Global. pp. 305-315
IT service management standards: education challenges
Cater-Steel, Aileen and Toleman, Mark. 2010. "IT service management standards: education challenges." Jakobs, Kai (ed.) New applications in IT standards: developments and progress. Hershey, PA. United States. IGI Global. pp. 225-241
What are the key job functions and critical competencies required for the role of the CIO in achieving superior organizational performance?
Hodgson, Leeanne and Lane, Michael S.. 2010. "What are the key job functions and critical competencies required for the role of the CIO in achieving superior organizational performance?" Cartelli, Antonio, Cohen, Eli B. and Cohen, Betty (ed.) InSITE 2010: Informing Science and Information Technology Education Joint Conference. Cassino, Italy 19 - 24 Jun 2010 Santa Rosa, CA, United States.
The adoption of single sign-on and multifactor authentication in organisations: a critical evaluation using TOE framework
D'Costa-Alphonso, Marise-Marie and Lane, Michael. 2010. "The adoption of single sign-on and multifactor authentication in organisations: a critical evaluation using TOE framework." Issues in Informing Science and Information Technology. 7, pp. 161-190.
The influence of B2B e-commerce on SMEs' performance and efficiency: a review of the literature
Al-Bakri, Anas, Cater-Steel, Aileen and Soar, Jeffrey. 2010. "The influence of B2B e-commerce on SMEs' performance and efficiency: a review of the literature." International Journal of Liability and Scientific Enquiry. 3 (3), pp. 213-224. https://doi.org/10.1504/IJLSE.2010.033356
Women in engineering, science and technology: education and career challenges
Cater-Steel, Aileen and Cater, Emily. Cater-Steel, Aileen and Cater, Emily (ed.) 2010. Women in engineering, science and technology: education and career challenges. Hershey, PA, United States. IGI Global.
itSMF Australia 2009 Conference: summary report of ITSM standards and frameworks survey
Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2009. itSMF Australia 2009 Conference: summary report of ITSM standards and frameworks survey. Toowoomba, Australia. University of Southern Queensland.
Using clickers to support information literacy skills development and instruction in first-year business students
Stagg, Adrian and Lane, Michael. 2010. "Using clickers to support information literacy skills development and instruction in first-year business students." Journal of Information Technology Education: Research. 9, pp. 197-215.
Important themes in postgraduate research supervision and examination for communities of practice
Symonds, Judith and Cater-Steel, Aileen. 2009. "Important themes in postgraduate research supervision and examination for communities of practice." Scheepers, Helana and Davern, Michael (ed.) 20th Australasian Conference on Information Systems (ACIS 2009): Evolving Boundaries and New Frontiers: Defining the IS Discipline. Melbourne, Australia 02 - 04 Dec 2009 Melbourne, Australia.
Implementing IT service management: a case study focussing on critical success factors
Tan, Wui-Gee, Cater-Steel, Aileen and Toleman, Mark. 2009. "Implementing IT service management: a case study focussing on critical success factors." Journal of Computer Information Systems. 50 (2), pp. 1-12.
Using institutionalism as a lens to examine ITIL adoption and diffusion
Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2009. "Using institutionalism as a lens to examine ITIL adoption and diffusion." Scheepers, Helana and Davern, Michael (ed.) 20th Australasian Conference on Information Systems (ACIS 2009): Evolving Boundaries and New Frontiers: Defining the IS Discipline. Melbourne, Australia 02 - 04 Dec 2009 Melbourne, Australia.
Do rumours contribute to knowledge management - and will we ever know?
Brown, Martyn and Cater-Steel, Aileen. 2009. "Do rumours contribute to knowledge management - and will we ever know?" Poulymenakou, Angeliki, Pouloudi, Nancy and Pramatari, Katerina (ed.) MCIS 2009: 4th Mediterranean Conference on Information Systems. Athens, Greece 25 - 27 Sep 2009 Athens, Greece.
Introduction to special issue [of Information Systems Management] on ICT governance, strategic alignment and service management
Cater-Steel, Aileen. 2009. "Introduction to special issue [of Information Systems Management] on ICT governance, strategic alignment and service management ." Information Systems Management. 26 (2), pp. 96-97. https://doi.org/10.1080/10580530902794752
Justifications, strategies, and critical success factors in successful ITIL implementations in U.S. and Australian companies: an exploratory study
Pollard, Carol and Cater-Steel, Aileen. 2009. "Justifications, strategies, and critical success factors in successful ITIL implementations in U.S. and Australian companies: an exploratory study ." Information Systems Management. 26 (2), pp. 164-175. https://doi.org/10.1080/10580530902797540
Developing research supervisors: breaking down internal barriers and drawing on resources from the Australasian academic community
Cater-Steel, Aileen and McDonald, Jacquie. 2009. "Developing research supervisors: breaking down internal barriers and drawing on resources from the Australasian academic community." iPED 2009: Researching Beyond Boundaries: Academic Communities Without Borders. Coventry, United Kingdom 14 - 15 Sep 2009 Newcastle upon Tyne, United Kingdom.
IT service departments struggle to adopt a service-oriented philosophy
Cater-Steel, Aileen. 2010. "IT service departments struggle to adopt a service-oriented philosophy." St. Amant, Kirk (ed.) IT outsourcing: concepts, methodologies, tools, and applications. Hershey, PA, United States. IGI Global. pp. 1447-1455
Preface [to Information systems research methods, epistemology, and applications]
Cater-Steel, Aileen and Al-Hakim, Latif. 2009. "Preface [to Information systems research methods, epistemology, and applications]." Cater-Steel, Aileen and Al-Hakim, Latif (ed.) Information systems research methods, epistemology, and applications. Hershey PA, USA. IGI Global. pp. xviii-xxiv
Preface [to Information technology governance and service management: frameworks and adaptations]
Cater-Steel, Aileen. 2009. "Preface [to Information technology governance and service management: frameworks and adaptations]." Cater-Steel, Aileen (ed.) Information technology governance and service management: frameworks and adaptations. Hershey PA, USA. IGI Global. pp. xvii-xxii
The importance of risk reduction on merchant uptake of real-time credit card payment processing systems
Ally, Mustafa. 2003. "The importance of risk reduction on merchant uptake of real-time credit card payment processing systems." CollECTeR (Europe) 2003. Galway, Ireland 24 Jun 2003
Connecting with the Y Generation: an analysis of factors associated with the academic performance of foundation IS students
Genrich, Rohan, Roberts, Dave, Cater-Steel, Aileen and Low, Ee Kuan. 2004. "Connecting with the Y Generation: an analysis of factors associated with the academic performance of foundation IS students." Cohen, Eli B. and Koźmińskiego, Wyższa (ed.) 2004 Informing Science + Information Technology Education Joint Conference (InSITE 2004). Rockhampton, Australia 25 - 28 Jun 2004 Santa Rosa, CA, United States.
Aligning adoption theory with Agile system development methodologies
Toleman, Mark, Ally, Mustafa and Darroch, Fiona. 2004. "Aligning adoption theory with Agile system development methodologies." 8th Pacific Asia Conference on Information Systems (PACIS 2004). Shanghai, China 08 - 11 Jul 2004
Exploring the domain suitability of Agile system development methodologies in aged and community care: a system user perspective
Darroch, Fiona, Toleman, Mark and Ally, Mustafa. 2004. "Exploring the domain suitability of Agile system development methodologies in aged and community care: a system user perspective." Conrick, Moya and Soar, Jeffrey (ed.) 1st Australian Aged and Community Care Informatics Conference (ACCIC'04). Brisbane, Australia 24 - 25 Aug 2004 Brunswick East, Vic, Australia.
Design science: a case study in information systems re-engineering
Valverde, Raul, Toleman, Mark and Cater-Steel, Aileen. 2010. "Design science: a case study in information systems re-engineering." Hunter, M. Gordon (ed.) Strategic information systems: concepts, methodologies, tools, and applications. Hershey, PA. United States. IGI Global. pp. 490-503
Meeting consumer trust concerns at the checkouts of Australian online retailers
Ally, Mustafa and Toleman, Mark. 2002. "Meeting consumer trust concerns at the checkouts of Australian online retailers." ACIS 2002: 13th Australasian Conference on Information Systems. Melbourne, Australia 04 - 06 Dec 2002 Melbourne, Australia.
The energy inefficiency of office computing and potential emerging technology solutions
Lane, Michael S., Howard, Angela and Howard, Srecko. 2009. "The energy inefficiency of office computing and potential emerging technology solutions." Issues in Informing Science and Information Technology. 6, pp. 795-808.
Towards a theoretical framework of determinants for the adoption and diffusion of buyer authenticated credit card payment programs: the online merchant's perspective
Ally, Mustafa and Toleman, Mark. 2004. "Towards a theoretical framework of determinants for the adoption and diffusion of buyer authenticated credit card payment programs: the online merchant's perspective." IEEE International Conference on E-Commerce Technology 2004. San Diego, United States 06 - 09 Jul 2004 Piscataway, NJ, USA. https://doi.org/10.1109/ICECT.2004.1319756
A critical analysis of buyer authenticated credit card payment programs: the online merchant's perspective
Ally, Mustafa and Toleman, Mark. 2004. "A critical analysis of buyer authenticated credit card payment programs: the online merchant's perspective." e-Biz World Conference 2004. Seoul, Korea 25 Feb 2004
Acts of faith
Ally, Mustafa and Toleman, Mark. 2003. "Acts of faith." Australian CPA. 73 (10), pp. 60-61.
Foreword [to Business web strategy: design, alignment and application]
Cater-Steel, Aileen. 2009. "Foreword [to Business web strategy: design, alignment and application]." Al-Hakim, Latif and Memmola, Massimo (ed.) Business web strategy: design, alignment and application. Hershey PA, USA. IGI Global. pp. xvi-xvii
itSMF Australia 2008 Conference: summary of ITSM standards and frameworks survey responses
Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2009. itSMF Australia 2008 Conference: summary of ITSM standards and frameworks survey responses. Toowoomba, Australia. University of Southern Queensland.
IT service departments struggle to adopt a service-oriented philosophy
Cater-Steel, Aileen. 2009. "IT service departments struggle to adopt a service-oriented philosophy ." International Journal of Information Systems in the Service Sector. 1 (2), pp. 69-77.
Education for IT service management standards
Cater-Steel, Aileen and Toleman, Mark. 2009. "Education for IT service management standards." Kelley, George (ed.) Selected readings on information technology management: contemporary issues. Hershey PA, USA. IGI Global. pp. 293-306
Data from a semi-structured interviews with five Australian businesses investigating Internet payment systems
Ally, Mustafa. 2009. Data from a semi-structured interviews with five Australian businesses investigating Internet payment systems. Toowoomba.
Design science: a case study in information systems re-engineering
Valverde, Raul, Toleman, Mark and Cater-Steel, Aileen. 2009. "Design science: a case study in information systems re-engineering." Cater-Steel, Aileen and Al-Hakim, Latif (ed.) Information systems research methods, epistemology, and applications. Hershey PA, USA. IGI Global. pp. 210-222
Conflicting views on ITIL implementation: managed as a project-or business as usual?
Cater-Steel, Aileen and Pollard, Carol. 2008. "Conflicting views on ITIL implementation: managed as a project-or business as usual?" 2008 Information Resources Management Association (IRMA) International Conference. Ontario, Canada 18 - 20 May 2008 Hershey, PA, United States.
Measuring return on investment from implementing ITIL: a review of the literature
Tiong, Chee Ing, Cater-Steel, Aileen and Tan, Wui-Gee. 2009. "Measuring return on investment from implementing ITIL: a review of the literature." Cater-Steel, Aileen (ed.) Information technology governance and service management: frameworks and adaptations. Hershey PA, USA. IGI Global. pp. 408-422
Improving ICT governance: a radical restructure using CobiT and ITIL
Toleman, Mark, Cater-Steel, Aileen, Kissell, Brian, Chown, Rob and Thompson, Michael. 2009. "Improving ICT governance: a radical restructure using CobiT and ITIL." Cater-Steel, Aileen (ed.) Information technology governance and service management: frameworks and adaptations. Hershey PA, USA. IGI Global. pp. 178-189
Integrating web and database marketing: Australian study of direct marketing firms
Lane, Michael S. and Cavaye, Angele. 2000. "Integrating web and database marketing: Australian study of direct marketing firms." Journal of Research and Practice in Information Technology. 32 (3/4), pp. 168-184.
An evaluation of the RAPID assessment-based process improvement method for small firms
Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2005. "An evaluation of the RAPID assessment-based process improvement method for small firms." Linkman, S. (ed.) EASE 2005: 9th International Conference on Evaluation and Assessment in Software Engineering. Keele, United Kingdom 11 - 13 Apr 2005 Keele, United Kingdom.
A determination of the salient attributes of internet payment systems
Ally, Mustafa and Toleman, Mark. 2006. "A determination of the salient attributes of internet payment systems." Soliman, Khalid (ed.) 6th IBIMA Conference: Managing Information in Digital Economy. Bonn, Germany 19 - 21 Jun 2006 New York, USA.
Trust in virtual communities involved in free/open source projects: an empirical study
Lane, Michael S., van der Vyver, Glen and Basnet, Prajwal. 2004. "Trust in virtual communities involved in free/open source projects: an empirical study." ACIS 2004: 15th Australasian Conference on Information Systems: Managing New Wave Information Systems: Enterprise, Government and Society. Hobart, Australia 01 - 03 Dec 2004 Hobart, Tasmania.
itSMF Australia 2007 Conference: summary of ITSM standards and frameworks survey responses
Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2008. itSMF Australia 2007 Conference: summary of ITSM standards and frameworks survey responses. Toowoomba, Australia. University of Southern Queensland.
After the assessment: actions and reactions of 22 small Australian firms
Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2004. "After the assessment: actions and reactions of 22 small Australian firms." 4th International SPICE Conference on Process Assessment and Improvement—SPICE 2004. Lisbon, Portugal 28 - 29 Apr 2004 Lisbon, Portugal.
Determining key technology and management issues for CIOs deemed to be problematic and suffering from performance gaps
Lane, Michael S. and Koronios, Andy. 2007. "Determining key technology and management issues for CIOs deemed to be problematic and suffering from performance gaps." Koronios, Andy, Zhou, Chunguang, Wang, Yuangliang, Zhang, Shuqing, Liang, Yanchun and Gao, Jing (ed.) 1st International Conference of ICT Innovation and Application. Zhuhai, China 15 - 17 Nov 2007 Adelaide, South Australia.
Using the new generation of IS development techniques in effective group learning: a pilot study of a team-based approach in an IT Course
Van Der Vyver, Glen and Lane, Michael S.. 2003. "Using the new generation of IS development techniques in effective group learning: a pilot study of a team-based approach in an IT Course." 2003 Informing Science + Information Technology Education Joint Conference 2003 (InSITE 2003). Pori, Finland 24 - 27 Jun 2003 Santa Rosa, CA, United States.
Enforcing secure access control in integrated systems over the internet
Yong, Jianming, Lane, Michael S., Toleman, Mark and Yang, Yun. 2003. "Enforcing secure access control in integrated systems over the internet." 1st Australian Information Security Management Conference. Perth, Western Australia 24 Nov 2003 Perth, Western Australia.
Critical competencies required for the role of the modern CIO
Lane, Michael S. and Koronios, Andy. 2007. "Critical competencies required for the role of the modern CIO." Toleman, Mark, Cater-Steel, Aileen and Roberts, Dave (ed.) ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age. Toowoomba, Australia 05 - 07 Dec 2007 Toowoomba, Australia.
The impact of Agile methods on managing IT professionals
Toleman, Mark, Darroch, Fiona and Ally, Mustafa. 2007. "The impact of Agile methods on managing IT professionals." Yoong, Pak and Huff, Sid (ed.) Managing IT professionals in the internet age. Hershey, PA, United States. IGI Global.
SPI long term benefits: case studies of five small firms
Cater-Steel, Aileen and Rout, Terry. 2008. "SPI long term benefits: case studies of five small firms." Oktaba, Hanna and Piattini, Mario (ed.) Software process improvement for small and medium enterprises: techniques and case studies. Hershey, PA. United States. IGI Global. pp. 223-241
Is XP agile for the development of Web information systems?
Lane, Michael S., Van der Vyver, Glen Litton and Koronios, Andy. 2003. "Is XP agile for the development of Web information systems?" Lethbridge, N. (ed.) ACIS 2003: 14th Australasian Conference on Information Systems: Delivering IT and Business Value in Networked Environments. Perth, Australia 26 - 28 Nov 2003 Perth, Western Australia.
Implementing centralised IT service management: drawing lessons from the public sector
Tan, Wui-Gee, Cater-Steel, Aileen, Toleman, Mark and Seaniger, Rachel. 2007. "Implementing centralised IT service management: drawing lessons from the public sector." Toleman, Mark, Cater-Steel, Aileen and Roberts, Dave (ed.) ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age. Toowoomba, Australia 05 - 07 Dec 2007 Toowoomba, Australia.
SME adoption of e-Commerce in the Central Okanagan region of Canada
Sparling, Lynn, Cater-Steel, Aileen and Toleman, Mark. 2007. "SME adoption of e-Commerce in the Central Okanagan region of Canada." Toleman, Mark, Cater-Steel, Aileen and Roberts, Dave (ed.) ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age. Toowoomba, Australia 05 - 07 Dec 2007 Toowoomba, Australia.
A web site sophistication model based on value-added technology solutions and services
Ally, Mustafa, Cater-Steel, Aileen and Toleman, Mark. 2007. "A web site sophistication model based on value-added technology solutions and services." Toleman, Mark, Cater-Steel, Aileen and Roberts, Dave (ed.) ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age. Toowoomba, Australia 05 - 07 Dec 2007 Toowoomba, Australia.
Interpretative insights into interpersonal trust and effectiveness of virtual communities of open source software (OSS) developers
Lane, Michael S., van der Vyver, Glen, Basnet, Prajwal and Howard, Srecko. 2004. "Interpretative insights into interpersonal trust and effectiveness of virtual communities of open source software (OSS) developers." ACIS 2004: 15th Australasian Conference on Information Systems: Managing New Wave Information Systems: Enterprise, Government and Society. Hobart, Australia 01 - 03 Dec 2004 Hobart, Tasmania.
Integration of service management with CMMI ® and SPICE
Cater-Steel, Aileen. 2007. "Integration of service management with CMMI ® and SPICE ." 5th Annual SEPG Australia Conference. Gold Coast, Australia 28 - 31 Aug 2007 Gold Coast, Australia.
The impact of national culture on software engineering practices
Cater-Steel, Aileen and Toleman, Mark. 2008. "The impact of national culture on software engineering practices." International Journal of Technology Policy and Management. 8 (1), pp. 76-90. https://doi.org/10.1504/IJTPM.2008.016182
Quality assurance certification: adoption by Australian software developers and its association with capability maturity
Cater-Steel, Aileen P. and Fitzgerald, Edmond P.. 1997. "Quality assurance certification: adoption by Australian software developers and its association with capability maturity." Werner, B. (ed.) ICSC 1997: Asia-Pacific Software Engineering Conference and International Computer Science Conference. Hong Kong, China 02 - 05 Dec 1997 California, USA. https://doi.org/10.1109/APSEC.1997.640157
ITIL adoption in Australia: 2 years of itSMFA surveys and case studies
Cater-Steel, Aileen. 2007. "ITIL adoption in Australia: 2 years of itSMFA surveys and case studies ." itSMF Australia 10th National Conference and Expo (2007). Melbourne, Australia 13 - 15 Aug 2007 Melbourne.
Does off-shoring IT make good business sense? Proceed with caution!
Lane, Michael and Van Der Vyver, Glen. 2006. "Does off-shoring IT make good business sense? Proceed with caution!" Tan, Bernard (ed.) 10th Pacific Asia Conference on Information Systems (PACIS 2006). Kuala Lumpur, Malaysia 06 - 09 Jul 2006 Phoenix, AZ, USA.
Conceptual frames of reference and their influence on e-commerce system development
Van Der Vyver, Glen and Lane, Michael S.. 2003. "Conceptual frames of reference and their influence on e-commerce system development." Andersen, Kim, Elliot, Steve, Swatman, Paula, Trauth, Eileen and Bjorn-Andersen, Niels (ed.) Seeking success in e-business: a multidisciplinary approach. Norwell, Mass, United States. Kluwer Academic Publishers. pp. 69-90
Factors influencing the decision to choose information technology preparatory studies in secondary schools: an exploratory study in regional/rural Australia
Van Der Vyver, Glen, Crabb, Debbie and Lane, Michael S.. 2004. "Factors influencing the decision to choose information technology preparatory studies in secondary schools: an exploratory study in regional/rural Australia." Issues in Informing Science and Information Technology. 1, pp. 729-739.
Are universities To blame for the IT careers crisis
Van Der Vyver, Glen and Lane, Michael S.. 2006. "Are universities To blame for the IT careers crisis." Issues in Informing Science and Information Technology. 3, pp. 679-686.
Higher education course content: paper-based, online or hybrid course delivery?
Van Der Vyver, Glen and Lane, Michael S.. 2004. "Higher education course content: paper-based, online or hybrid course delivery?" Issues in Informing Science and Information Technology. 1, pp. 827-844.
Using a team-based approach in an IS Course: an empirical study
Van Der Vyver, Glen and Lane, Michael S.. 2003. "Using a team-based approach in an IS Course: an empirical study." Journal of Information Technology Education. 2 (Special issue), pp. 393-406.
An electronic commerce initiative in regional Sri Lanka: the vision for the central province electronic commerce portal
Lane, Michael S., Van Der Vyver, Glen, Delpachitra, Sarath and Howard, Srecko. 2004. "An electronic commerce initiative in regional Sri Lanka: the vision for the central province electronic commerce portal." The Electronic Journal of Information Systems in Developing Countries. 16 (1), pp. 1-18.
A balanced approach to capturing user requirements in business-to-consumer web information systems
Lane, Michael S. and Koronios, Andy. 2001. "A balanced approach to capturing user requirements in business-to-consumer web information systems." Australian Journal Of Information Systems. 9 (1), pp. 61-69. https://doi.org/10.3127
itSMF Australia 2006 Conference: summary of ITIL adoption survey responses
Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2007. itSMF Australia 2006 Conference: summary of ITIL adoption survey responses. Toowoomba, Australia. University of Southern Queensland.
itSMF Australia 2005 Conference: Summary of ITIL Adoption Survey Responses
Cater-Steel, Aileen and Tan, Wui-Gee. 2005. itSMF Australia 2005 Conference: Summary of ITIL Adoption Survey Responses. Toowoomba, Australia. University of Southern Queensland.
The role of universities in IT service management education
Cater-Steel, Aileen and Toleman, Mark. 2007. "The role of universities in IT service management education." Tan, Felix B., Thong, James and Janczewski, Lech J. (ed.) 11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises (PACIS 2007). Auckland, New Zealand 03 - 06 Jul 2007 Auckland, NZ.
Education for IT service management standards
Cater-Steel, Aileen and Toleman, Mark. 2007. "Education for IT service management standards." International Journal of IT Standards and Standardization Research. 5 (2), pp. 27-41.
IT service management improvement - actor network perspective
Cater-Steel, A. and McBride, Neil. 2007. "IT service management improvement - actor network perspective." Osterle, Hubert, Schelo, Joachim and Winter, Robert (ed.) 15th European Conference on Information Systems: Relevant rigour - Rigorous relevance (ECIS 2007). St Gallen, Switzerland 07 - 09 Jun 2007 Switzerland.
Short and long-term impacts of SPI in small software firms
Cater-Steel, Aileen, Rout, Terry and Toleman, Mark. 2006. "Short and long-term impacts of SPI in small software firms." Spencer, S. and Jenkins, A. (ed.) ACIS 2006: 17th Australasian Conference on Information Systems: Thought, Leadership in IS. Adelaide, Australia 06 - 08 Dec 2006 Australia.
Transforming IT service management - the ITIL impact
Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2006. "Transforming IT service management - the ITIL impact." Spencer, S. and Jenkins, A. (ed.) ACIS 2006: 17th Australasian Conference on Information Systems: Thought, Leadership in IS. Adelaide, Australia 06 - 08 Dec 2006 Australia.
Factors influencing the decisions of SMEs to purchase software package upgrades
Roberts, Dave, Cater-Steel, Aileen and Toleman, Mark. 2006. "Factors influencing the decisions of SMEs to purchase software package upgrades." Spencer, S. and Jenkins, A. (ed.) ACIS 2006: 17th Australasian Conference on Information Systems: Thought, Leadership in IS. Adelaide, Australia 06 - 08 Dec 2006 Australia.
Ann Moffatt: succeeding in a man's world
Cater-Steel, Aileen. 2006. "Ann Moffatt: succeeding in a man's world." Information Age.
Subscribing to the infrastructure library
Cater-Steel, Aileen. 2006. "Subscribing to the infrastructure library." Information Age. 1 Marc, pp. 43-48.
Higher CMM levels attained by QA certified software developers
Cater-Steel, Aileen and Fitzgerald, Edmond P.. 1998. "Higher CMM levels attained by QA certified software developers." International Software Process Improvement, Research and Education Conference (INSPIRE '98). London, United Kingdom Sep 1998
Australian software developers embrace quality Assurance Certification
Cater-Steel, Aileen and Fitzgerald, Edmond P.. 1998. "Australian software developers embrace quality Assurance Certification." Hawkins, C., Ross, M. and Staples, G. (ed.) 6th Annual International Conference on Software Quality Management, SQM '98: Quality Improvement Issues. Amsterdam, The Netherlands 06 - 08 Apr 1998 Amsterdam, The Netherlands.
The impact of quality assurance certification on Australian software developers
Cater-Steel, Aileen and Fitzgerald, Edmond P.. 1996. "The impact of quality assurance certification on Australian software developers." ACIS 1996: 7th Australasian Conference on Information Systems. Hobart, Australia 1996 Hobart, Australia.
System development in the new millennium: an Australian perspective on OO adoption
Low, Ee Kuan, Cavaye, Angele and Cater-Steel, Aileen. 2000. "System development in the new millennium: an Australian perspective on OO adoption." ACIS 2000: 11th Australasian Conference on Information Systems. Brisbane, Australia Dec 2000 Brisbane, Australia.
Software process evaluation: experience report
Cater-Steel, Aileen. 2002. "Software process evaluation: experience report." Electronic Journal of Information Systems Evaluation. 5 (2).
Software process evaluation: experience report from down under
Cater-Steel, Aileen. 2000. "Software process evaluation: experience report from down under ." Brown, Anne and Remenyi, Don (ed.) 7th European Conference on Information Technology Evaluation (ECITE 2000). Dublin, Ireland Sep 2000 Dublin, Ireland.
Resolving the troubled IT-business relationship from a cultural perspective
Cormack, Sandra, Cater-Steel, Aileen, Nord, Jeretta Horn and Nord, G. Daryl. 2001. "Resolving the troubled IT-business relationship from a cultural perspective." ACIS 2001: 12th Australasian Conference on Information Systems. Coffs Harbour, Australia 04 - 07 Dec 2001 Brisbane, Australia.
The IT-business partnership: exploring a troubled relationship
Cormack, Sandra, Cater-Steel, Aileen, Nord, Jeretta Horn and Nord, G. Daryl. 2002. "The IT-business partnership: exploring a troubled relationship." ISOneWorld Conference (2002). Las Vegas, United States 04 - 05 Apr 2002
E-commerce for small regional firms: experience of four recent adopters
Grist, Shelly and Cater-Steel, Aileen. 2003. "E-commerce for small regional firms: experience of four recent adopters." Marshall, Stewart and Taylor, Wal (ed.) 5th International Conference on Information Technology in Regional Areas (ITiRA 2003). Caloundra, Australia 15 - 17 Dec 2003 Rockhampton, Australia.
Steps to internet adoption success: a study of four small regional organisations
Cater-Steel, Aileen and Grist, Shelly. 2004. "Steps to internet adoption success: a study of four small regional organisations." Australasian Journal of Information Systems. 11 (2), pp. 37-45.
COTS developers lead best practice adoption
Cater-Steel, Aileen. 2000. "COTS developers lead best practice adoption." 12th Australian Software Engineering Conference (ASWEC 2000). Canberra, Australia 28 - 30 Apr 2000
Process improvement in four small software companies
Cater-Steel, Aileen. 2001. "Process improvement in four small software companies." 13th Australian Software Engineering Conference (ASWEC 2001). Canberra, Australia 26 - 28 Aug 2001
Low-rigour, rapid software process assessments for small software development firms
Cater-Steel, Aileen. 2004. "Low-rigour, rapid software process assessments for small software development firms." 15th Australian Software Engineering Conference (ASWEC 2004). Melbourne, Australia 13 - 16 Apr 2004
Reuse: can it deliver competitive performance?
Cater-Steel, Aileen and Ah-Fock, Stephano. 2000. "Reuse: can it deliver competitive performance?" ACIS 2000: 11th Australasian Conference on Information Systems. Brisbane, Australia Dec 2000 Brisbane, Australia.
An evaluation of software development practice and assessment-based process improvement in small software development firms
Cater-Steel, Aileen. 2004. An evaluation of software development practice and assessment-based process improvement in small software development firms. PhD Thesis Doctor of Philosophy. Griffith University.
Champagne training on a beer budget
Fitzgerald, Edmond P. and Cater-Steel, Aileen. 1995. "Champagne training on a beer budget." Communications of the ACM. 38 (7), pp. 49-60.
Process capability assessments in small development firms
Cater-Steel, Aileen. 2002. "Process capability assessments in small development firms ." 6th IASTED International Conference on Software Engineering and Applications. Cambridge, United States 04 - 06 Nov 2002
ICT governance - radical restructure
Cater-Steel, Aileen, Toleman, Mark, Kissell, Brian and Chown, Rob. 2006. "ICT governance - radical restructure." Cusack, B. (ed.) 2006 IT Governance International Conference. Auckland, New Zealand 13 - 15 Nov 2006 Auckland, New Zealand.
Challenge of adopting multiple process improvement frameworks
Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2006. "Challenge of adopting multiple process improvement frameworks." Ljungberg, J. and Andersson, M. (ed.) 14th European Conference on Information Systems (ECIS 2006). Goteborg, Sweden 12 - 14 Jun 2006 Göteborg, Sweden.
Exploring national culture in software development practices
Cater-Steel, Aileen and Toleman, Mark. 2006. "Exploring national culture in software development practices." Tukianen, M., Messnarz, R., Nevalainen, R. and Koinig, S. (ed.) European Systems and Software Process Improvement and Innovation 2006 (EuroSPI 2006). Joensuu, Finland 11 - 13 Oct 2006 Joensuu, Finland.
Implementation of IT infrastructure library (ITIL) in Australia: progress and success factors
Cater-Steel, Aileen and Tan, Wui-Gee. 2005. "Implementation of IT infrastructure library (ITIL) in Australia: progress and success factors." 2005 IT Governance International Conference. Auckland, New Zealand 14 - 16 Nov 2005 Auckland, New Zealand.
An investigation of the effect of information technology (IT) culture on the relationship between IT and business professionals
Nord, Jeretta Horn, Nord, G. Daryl, Cormack, Sandra and Cater-Steel, Aileen. 2007. "An investigation of the effect of information technology (IT) culture on the relationship between IT and business professionals." International Journal of Management and Enterprise Development. 4 (3), pp. 265-292.
Process improvement for small firms: an evaluation of the RAPID assessment-based method
Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2006. "Process improvement for small firms: an evaluation of the RAPID assessment-based method." Information and Software Technology. 48 (5), pp. 323-334. https://doi.org/10.1016/j.infsof.2005.09.012
A framework for assessing payment security mechanisms and security information on e-commerce web sites
Ally, Mustafa and Toleman, Mark. 2005. "A framework for assessing payment security mechanisms and security information on e-commerce web sites." Wei, Chih-Ping and Yen, Benjamin (ed.) 9th Pacific Asia Conference on Information Systems (PACIS 2005). Bangkok, Thailand 07 - 10 Jul 2005 Hong Kong.
A review of IT outsourcing trends in 2005: an Australian study
Lane, Michael S. and Van der Vyver, Glen. 2005. "A review of IT outsourcing trends in 2005: an Australian study." Wei, Chih-Ping and Yen, Benjamin (ed.) 9th Pacific Asia Conference on Information Systems (PACIS 2005). Bangkok, Thailand 07 - 10 Jul 2005 Hong Kong.
IT outsourcing success: revisiting the measurement of a multi-dimensional construct: an Australian perspective
Lane, Michael S., Van Der Vyver, Glen and Hajiyev, Eldar. 2005. "IT outsourcing success: revisiting the measurement of a multi-dimensional construct: an Australian perspective." Wei, Chih-Ping and Yen, Benjamin (ed.) 9th Pacific Asia Conference on Information Systems (PACIS 2005). Bangkok, Thailand 07 - 10 Jul 2005 Hong Kong.
Informal control in open source projects: an empirical assessment
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