Usage and preference of traditional and alternative payment methods by online consumers in the Australian marketplace

PhD Thesis


Ally, Mustafa. 2010. Usage and preference of traditional and alternative payment methods by online consumers in the Australian marketplace. PhD Thesis Doctor of Philosophy. University of Southern Queensland.
Title

Usage and preference of traditional and alternative payment methods by online consumers in the Australian marketplace

TypePhD Thesis
Authors
AuthorAlly, Mustafa
SupervisorToleman, Mark
Institution of OriginUniversity of Southern Queensland
Qualification NameDoctor of Philosophy
Number of Pages277
Year2010
Abstract

The e-Commerce environment has been dominated by methods of payment customary in offline businesses, and online consumers have, over the years, had to adapt to the
use of credit cards and Internet bank accounts to pay for goods and services. However, market, technological and legal developments in recent years have contributed to a surge of innovations and changes in payment methods being offered over the Internet, including the development of new means of making payments and the alteration of existing ones. These alternative ways of paying for goods online have
begun to make inroads in the online payments marketplace and given consumers and merchants new options over the traditional methods of payments.

Current literature offers few answers to the problems associated with the adoption of alternative payment methods by Australian consumers and businesses. Innovation
adoption literature is too generalized to take into account the specific product characteristics inherent in payments products. Many of these characteristics are embodied within the broad construct of 'relative product advantage' which, as is argued in this study, does not provide the level of detail required for analyzing the unique attributes of payment methods.

This thesis examines the influences and challenges associated with the evaluation and selection of methods for paying for goods and services, specifically within the context of traditional a d alternative payment methods and the Internet environment. It analyses the nature and extent of the usage of payment methods and identifies and
integrates variables that have the potential to determine or influence consumer payment attitudes, experiences and behaviour.

A number of perspectives on the adoption of innovations and theories on consumer behaviour are assessed in terms of their ability to inform payment method acceptance. From this a framework was proposed that attempted to capture the complexities associated with payment systems and methods and to help understand and study the payment behaviour of online consumers. This assessment is done in the light of the unique characteristics of payment methods and the factors that influence their adoption.

Initially, a Delphi study was carried out to help identify the salient attributes of payment methods. A survey was then conducted of online consumers who had purchased online and/or paid for goods and services using the Internet. The
responses from 260 participants were statistically analyzed to assess their usage and preferences of payment methods alongside updated results from a purposeful interview of selected online consumers.

Online merchants and consumers demonstrate conflicting demands when it comes to payment methods. To gain a more holistic understanding of how these demands are met a qualitative study was also carried out on a small group of online merchants.

Amongst the significant findings is the fact that, despite the number of payment systems for online purchase that have been proposed and are currently available, credit cards are at present by far the most popular within the Australian market.While most consumers appear to assume that credit cards are the only way to pay at online websites, alternative payment methods offer new opportunities to both
merchants and consumers. These methods have the potential to appeal to specific consumer demographics. With PayPal's broadening range of options, the promotion of debit cards for online purchases and the growing set of other payment services, online merchants and consumers now have new options and new ways to pay and get paid. The supply and demand for micro-payments and mobile payments is likely to
grow but will, however, depend upon a number of factors including consumer preferences, ease of use and industry agreements and public policy.

The following position is argued in conclusion, namely, that there is need for widespread take-up of trusted, secure, privacy-protected and low-cost electronic
payment methods by Australian consumers, organizations and businesses which in turn will provide opportunities to help drive online payments and produce significant productivity gains that benefit the Australian economy. Furthermore, this study provides a contribution to future research into the development and deployment of new and innovative online payment methods. Using the payment framework developed
for the purposes of this research, it is envisaged that the payment card associations, payment service developers and providers, financial institutions, merchants and other
stakeholders will be better equipped to understand the consumer and business imperatives of online payment methods as they evolve over the coming years, and hence increase the more widespread adoption and diffusion of online payment
methods. In summary, this thesis provides new perspectives on online payment methods, specifically addressing the issues, opportunities and challenges facing merchants and consumers.

Keywordse-Commerce; online consumers; payment methods; online payments; internet
ANZSRC Field of Research 2020460999. Information systems not elsewhere classified
Byline AffiliationsSchool of Information Systems
Permalink -

https://research.usq.edu.au/item/q0wv2/usage-and-preference-of-traditional-and-alternative-payment-methods-by-online-consumers-in-the-australian-marketplace

Download files


Published Version
Ally_2010_whole.pdf
File access level: Anyone

  • 2608
    total views
  • 881
    total downloads
  • 4
    views this month
  • 3
    downloads this month

Export as

Related outputs

Predicting Co-Occurring Mental Health and Substance Use Disorders in Women: An Automated Machine Learning Approach
Acharya, Nirmal, Kar, Padmaja, Ally, Mustafa and Soar, Jeffrey. 2024. "Predicting Co-Occurring Mental Health and Substance Use Disorders in Women: An Automated Machine Learning Approach." Applied Sciences. 14 (4). https://doi.org/10.3390/app14041630
Teaching project management to primary school children: a scoping review
Delle-Vergini, Sante, Eacersall, Douglas, Dann, Chris, Ally, Mustafa and Chakraborty, Subrata. 2023. "Teaching project management to primary school children: a scoping review." The Australian Educational Researcher. https://doi.org/10.1007/s13384-023-00627-7
Blockchain technology enables healthcare data management and accessibility
Ali, Omar, Jaradat, Ashraf, Ally, Mustafa and Rotabi, Sareh. 2022. "Blockchain technology enables healthcare data management and accessibility." Muthu, Subramanian Senthilkannan (ed.) Blockchain technologies for sustainability. Singapore. Springer. pp. 91-118
Integration of blockchains with management information systems
Chan, Ka Ching, Zhou, Xujuan, Gururajan, Raj, Zhou, Xiong, Ally, Mustafa and Gardiner, Michael. 2020. "Integration of blockchains with management information systems." Tamba, Tua A. (ed.) 2019 International Conference on Mechatronics, Robotics and Systems Engineering (MoRSE 2019). Bali, Indonesia 04 - 06 Dec 2019 https://doi.org/10.1109/MoRSE48060.2019.8998694
A Conceptual Model to Evaluate the Effectiveness of Information Technology Governance
Asgarkhani, Mehdi, Cater-Steel, Aileen, Toleman, Mark and Ally, Mustafa. 2018. "A Conceptual Model to Evaluate the Effectiveness of Information Technology Governance." 6th International Conference on Management, Leadership and Governance (ICMLG 2018). Bangkok, Thailand 24 - 25 May 2018 United Kingdom.
Making investment decisions on RFID technology: an evaluation of key adoption factors in construction firms
Mabad, Tarik, Ali, Omar, Ally, Mustafa, Wamba, Samuel Fosso and Chan, Ka Ching. 2021. "Making investment decisions on RFID technology: an evaluation of key adoption factors in construction firms." IEEE Access. 9, pp. 36937-36954. https://doi.org/10.1109/ACCESS.2021.3063301
Dehumanisation of ‘Outgroups’ on Facebook and Twitter: towards a framework for assessing online hate organisations and actors
Abdalla, Mohamad, Ally, Mustafa and Jabri-Markwell, Rita. 2021. "Dehumanisation of ‘Outgroups’ on Facebook and Twitter: towards a framework for assessing online hate organisations and actors." SN Social Sciences. 1, pp. 1-28. https://doi.org/10.1007/s43545-021-00240-4
The state of play of blockchain technology in the financial services sector: A systematic literature review
Ali, Omar, Ally, Mustafa, Clutterbuck, . and Dwivedi, Yogesh. 2020. "The state of play of blockchain technology in the financial services sector: A systematic literature review." International Journal of Information Management. 54, pp. 1-19. https://doi.org/10.1016/j.ijinfomgt.2020.102199
The impact of ineffective ITG on IT deployment: a study of failed IT deployment initiatives
Asgarkhani, Mehdi, Toleman, Mark, Ally, Mustafa and Lane, Michael. 2018. "The impact of ineffective ITG on IT deployment: a study of failed IT deployment initiatives." Stockdale, Rosemary, Win, Khin Tha and Sugumaran, Vijayan (ed.) 29th Australasian Conference of Information Systems (ACIS 2018). Sydney, Australia 03 - 05 Dec 2018 Australia. https://doi.org/10.5130/acis2018.bn
Facilitating knowledge transfer based on a resource based view of tacit knowledge stock: a skills assessment perspective
Pant, Aastha, Shrestha, Anup, Kong, Eric and Ally, Mustafa. 2018. "Facilitating knowledge transfer based on a resource based view of tacit knowledge stock: a skills assessment perspective." 29th Australasian Conference on Information Systems (ACIS 2018). Sydney, Australia 03 - 05 Dec 2018 Australia.
A systematic literature mapping to investigate the role of IT in knowledge stock and transfer
Pant, Aastha, Shrestha, Anup, Kong, Eric and Ally, Mustafa. 2018. "A systematic literature mapping to investigate the role of IT in knowledge stock and transfer." Tanabu, Motonari and Senoo, Dai (ed.) 22nd Pacific Asia Conference on Information Systems (PACIS 2018). Yokohama, Japan 26 - 30 Jun 2018
Failed IT projects: is poor IT governance to blame?
Asgarkhani, Mehdi, Cater-Steel, Aileen, Toleman, Mark and Ally, Mustafa. 2017. "Failed IT projects: is poor IT governance to blame?" Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Hobart, Australia.
The role of national culture in the strategic use of and investment in ICT: a comparative study of Japanese and Australian organisations
Baty, Craig K., Lane, Michael, Cater-Steel, Aileen and Ally, Mustafa. 2017. "The role of national culture in the strategic use of and investment in ICT: a comparative study of Japanese and Australian organisations." Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Australia.
Data mining in IoT: data analysis for a new paradigm on the Internet
Wlodarczak, Peter, Ally, Mustafa and Soar, Jeffrey. 2017. "Data mining in IoT: data analysis for a new paradigm on the Internet." 2017 IEEE/WIC/ACM International Conference on Web Intelligence (WI 2017). Leipzig, Germany 23 - 26 Aug 2017 New York, United States. https://doi.org/10.1145/3106426.3115866
The potential impact of digital currencies on the Australian economy
Ally, Mustafa, Gardiner, Michael and Lane, Michael. 2015. "The potential impact of digital currencies on the Australian economy." 26th Australasian Conference on Information Systems (ACIS 2015). Adelaide, Australia 30 Nov - 04 Dec 2015 Australia.
Consumer managed home e-health for the next decade
Soar, Jeffrey, Ally, Mustafa and Su, Ying. 2011. "Consumer managed home e-health for the next decade." Rotchanakitumnuai, Siriluck and Kaewkitipong, Laddawan (ed.) 11th International Conference on Electronic Business: Borderless e-Business for the Next Decade (ICEB 2011). Bangkok, Thailand 28 Nov - 02 Dec 2011 Bangkok, China.
Data process and analysis technologies of big data
Wlodarczak, Peter, Ally, Mustafa and Soar, Jeffrey. 2016. "Data process and analysis technologies of big data." Yu, Shui, Lin, Xiaodong, Misic, Jelena and Shen, Xuemin (Sherman) (ed.) Networking for big data. Boca Raton, FL, United States. CRC Press. pp. 103-119
Genome mining using machine learning techniques
Wlodarczak, Peter, Soar, Jeffrey and Ally, Mustafa. 2015. "Genome mining using machine learning techniques." Geissbuhler, Antoine, Demongeot, Jacques, Mokhtari, Mounir and Abdulrazak, Bessam (ed.) 13th International Conference on Smart Homes and Health Telematics: Inclusive Smart Cities and e-Health (ICOST 2015). Geneva, Switzerland 10 - 12 Jun 2015 Switzerland. https://doi.org/10.1007/978-3-319-19312-0_39
Reality mining in eHealth
Wlodarczak, Peter, Soar, Jeffrey and Ally, Mustafa. 2015. "Reality mining in eHealth." Yin, Xiaoxia, Ho, Kendall, Zeng, Daniel, Aickelin, Uwe, Zhou, Rui and Wang, Hua (ed.) 4th International Health Information Science Conference (HIS 2015). Melbourne, Australia 28 - 30 May 2015 Switzerland. https://doi.org/10.1007/978-3-319-19156-0_1
What the future holds for social media data analysis
Wlodarczak, P., Soar, J. and Ally, M.. 2015. "What the future holds for social media data analysis." International Journal of Computer, Information, Systems and Control Engineering. 9 (1), pp. 16-19.
Application and device characteristics as drivers for smart mobile device adoption and productivity
Ally, Mustafa and Gardiner, Michael. 2012. "Application and device characteristics as drivers for smart mobile device adoption and productivity." International Journal of Organisational Behaviour. 17 (4), pp. 35-47.
The moderating influence of device characteristics and usage on user acceptance of smart mobile devices
Ally, Mustafa and Gardiner, Michael. 2012. "The moderating influence of device characteristics and usage on user acceptance of smart mobile devices." Lamp, John (ed.) 23rd Australasian Conference on Information Systems (ACIS 2012). Geelong, Australia 03 - 05 Dec 2012 Geelong, Australia.
Student attention, engagement and participation in a twitter-friendly classroom
Ally, Mustafa. 2012. "Student attention, engagement and participation in a twitter-friendly classroom." Lamp, John (ed.) 23rd Australasian Conference on Information Systems (ACIS 2012). Geelong, Australia 03 - 05 Dec 2012 Geelong, Australia.
(MiMDs): giving the mobile phone the finger
Ally, Mustafa and Gardiner, Michael. 2011. "(MiMDs): giving the mobile phone the finger." Building Business Communities: Justice, Performance and Change Creating a Sustainable Scholarly Community Colloquia (2011). Brisbane, Australia 09 Nov 2011 Toowoomba, Australia.
Sustainable education in the western corridor: the research roadmap ahead
Rose, Denis, Ally, Mustafa, Cassidy, Frances, Gardiner, Michael and Hume, Margee. 2011. "Sustainable education in the western corridor: the research roadmap ahead." Building Business Communities: Justice, Performance and Change Creating a Sustainable Scholarly Community Colloquia (2011). Brisbane, Australia 09 Nov 2011 Toowoomba, Australia.
Meeting consumer trust concerns at the checkouts of Australian online retailers
Ally, Mustafa and Toleman, Mark. 2002. "Meeting consumer trust concerns at the checkouts of Australian online retailers." 13th Australasian Conference on Information Systems (ACIS 2002). Melbourne, Australia 04 - 06 Dec 2002 Melbourne, Australia.
A web site sophistication model based on value-added technology solutions and services
Ally, Mustafa, Cater-Steel, Aileen and Toleman, Mark. 2007. "A web site sophistication model based on value-added technology solutions and services." Toleman, Mark, Cater-Steel, Aileen and Roberts, Dave (ed.) 18th Australasian Conference on Information Systems (ACIS 2007). Toowoomba, Australia 05 - 07 Dec 2007 Toowoomba, Australia.
A framework for understanding the factors influencing pair programming success
Ally, Mustafa, Darroch, Fiona and Toleman, Mark. 2005. "A framework for understanding the factors influencing pair programming success." Baumeister, Hubert, Marchesi, Michele and Holcombe, Mike (ed.) 6th International Conference, XP 2005. Sheffield, United Kingdom Jun 2005 Germany. Springer. https://doi.org/10.1007/11499053_10
Traditional and alternative internet payment systems: the merchant perspective
Ally, Mustafa, Toleman, Mark and Cater-Steel, Aileen. 2010. "Traditional and alternative internet payment systems: the merchant perspective." 5th International Conference on Qualitative Research in IT & IT in Qualitative Research: The Traditions and Innovations of Qualitative Approaches in ICT Research (QualIT 2010). Brisbane, Australia 29 - 30 Nov 2010 Australia.
The importance of risk reduction on merchant uptake of real-time credit card payment processing systems
Ally, Mustafa. 2003. "The importance of risk reduction on merchant uptake of real-time credit card payment processing systems." CollECTeR (Europe) 2003. Galway, Ireland 24 Jun 2003
Aligning adoption theory with Agile system development methodologies
Toleman, Mark, Ally, Mustafa and Darroch, Fiona. 2004. "Aligning adoption theory with Agile system development methodologies." 8th Pacific Asia Conference on Information Systems (PACIS 2004). Shanghai, China 08 - 11 Jul 2004
Exploring the domain suitability of Agile system development methodologies in aged and community care: a system user perspective
Darroch, Fiona, Toleman, Mark and Ally, Mustafa. 2004. "Exploring the domain suitability of Agile system development methodologies in aged and community care: a system user perspective." Conrick, Moya and Soar, Jeffrey (ed.) 1st Australian Aged and Community Care Informatics Conference (ACCIC'04). Brisbane, Australia 24 - 25 Aug 2004 Brunswick East, Vic, Australia.
Towards a theoretical framework of determinants for the adoption and diffusion of buyer authenticated credit card payment programs: the online merchant's perspective
Ally, Mustafa and Toleman, Mark. 2004. "Towards a theoretical framework of determinants for the adoption and diffusion of buyer authenticated credit card payment programs: the online merchant's perspective." IEEE International Conference on E-Commerce Technology 2004. San Diego, United States 06 - 09 Jul 2004 Piscataway, NJ, USA. https://doi.org/10.1109/ICECT.2004.1319756
A critical analysis of buyer authenticated credit card payment programs: the online merchant's perspective
Ally, Mustafa and Toleman, Mark. 2004. "A critical analysis of buyer authenticated credit card payment programs: the online merchant's perspective." e-Biz World Conference 2004. Seoul, Korea 25 Feb 2004
Acts of faith
Ally, Mustafa and Toleman, Mark. 2003. "Acts of faith." Australian CPA. 73 (10), pp. 60-61.
Data from a semi-structured interviews with five Australian businesses investigating Internet payment systems
Ally, Mustafa. 2009. Data from a semi-structured interviews with five Australian businesses investigating Internet payment systems. Toowoomba.
A determination of the salient attributes of internet payment systems
Ally, Mustafa and Toleman, Mark. 2006. "A determination of the salient attributes of internet payment systems." Soliman, Khalid (ed.) 6th IBIMA Conference: Managing Information in Digital Economy. Bonn, Germany 19 - 21 Jun 2006 New York, USA.
The impact of Agile methods on managing IT professionals
Toleman, Mark, Darroch, Fiona and Ally, Mustafa. 2007. "The impact of Agile methods on managing IT professionals." Yoong, Pak and Huff, Sid (ed.) Managing IT professionals in the internet age. Hershey, PA, United States. IGI Global.
A framework for assessing payment security mechanisms and security information on e-commerce web sites
Ally, Mustafa and Toleman, Mark. 2005. "A framework for assessing payment security mechanisms and security information on e-commerce web sites." Wei, Chih-Ping and Yen, Benjamin (ed.) 9th Pacific Asia Conference on Information Systems (PACIS 2005). Bangkok, Thailand 07 - 10 Jul 2005 Hong Kong.
Web publishing: an extreme, agile experience
Toleman, Mark, Darroch, Fiona and Ally, Mustafa. 2005. "Web publishing: an extreme, agile experience." Baskerville, Richard, Mathiassen, Lars, Pries-Heje, Jan and DeGross, Janice (ed.) Business agility and information technology diffusion. New York, NY. International Federation for Information Processing. pp. 245-256