Identifying the determinants of e-learning service delivery quality
Paper
Paper/Presentation Title | Identifying the determinants of e-learning service delivery quality |
---|---|
Presentation Type | Paper |
Authors | Alsabawy, Ahmed Younis (Author), Cater-Steel, Aileen (Author) and Soar, Jeffrey (Author) |
Editors | Lamp, John |
Journal or Proceedings Title | Proceedings of the 23rd Australasian Conference on Information Systems (ACIS 2012) |
ERA Conference ID | 42485 |
Number of Pages | 10 |
Year | 2012 |
Place of Publication | Geelong, Australia |
ISBN | 9781741561722 |
Web Address (URL) of Paper | http://dro.deakin.edu.au/eserv/DU:30049073/catersteel-identifyingthe-2012.pdf |
Conference/Event | 23rd Australasian Conference on Information Systems (ACIS 2012) |
Australasian Conference on Information Systems (ACIS) | |
Event Details | Australasian Conference on Information Systems (ACIS) ACIS Rank A A A A A A A A A A A A A A |
Event Details | 23rd Australasian Conference on Information Systems (ACIS 2012) Parent Australasian Conference on Information Systems (ACIS) Event Date 03 to end of 05 Dec 2012 Event Location Geelong, Australia |
Abstract | In recent years, many universities and educational institutions have made considerable investments in e-learning systems. These are systems that deliver educational services via electronic channels. Service quality has been studied in previous research as a critical factor for measuring systems success. Modest attention has been paid to factors affecting the service delivery quality in the e-learning arena. The objective of this study is to identify the factors considered to impact the e-learning systems service delivery quality through a survey of stakeholders. The sample was 720 students enrolled in online courses at the University of Southern Queensland (USQ).The main finding of this study is that IT infrastructure, system quality, and information quality significantly affect service delivery quality in the e-learning systems field. IT infrastructure services were found to play a critical role in improving system quality and information quality, and this construct can be considered as a foundation of delivering high quality educational services. |
Keywords | e-learning systems; service delivery quality; IT infrastructure services; system quality; information quality |
ANZSRC Field of Research 2020 | 390405. Educational technology and computing |
460608. Mobile computing | |
460908. Information systems organisation and management | |
Public Notes | File reproduced in accordance with the copyright policy of the publisher/author. |
Byline Affiliations | School of Information Systems |
Institution of Origin | University of Southern Queensland |
https://research.usq.edu.au/item/q1q8v/identifying-the-determinants-of-e-learning-service-delivery-quality
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