A Cynefin based approach to process model tailoring and goal alignment
Paper
Paper/Presentation Title | A Cynefin based approach to process model tailoring and goal alignment |
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Presentation Type | Paper |
Authors | Lepmets, Marion (Author), O'Connor, Rory V. (Author), Cater-Steel, Aileen (Author), Mesquida, Antoni Lluis (Author) and McBride, Tom (Author) |
Editors | da Silva, Alberto Rodrigues, Machado, Ricardo J., Brito, Miguel A. and Silva, Antonio Rito |
Journal or Proceedings Title | Proceedings of the 9th International Conference on the Quality of Information and Communications Technology (QUATIC 2014) |
Number of Pages | 4 |
Year | 2014 |
Place of Publication | Piscataway, NJ. United States |
ISBN | 9781479961320 |
9781479961337 | |
Digital Object Identifier (DOI) | https://doi.org/10.1109/QUATIC.2014.30 |
Web Address (URL) of Paper | http://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=6984111 |
Conference/Event | 9th International Conference on the Quality of Information and Communications Technology (QUATIC 2014) |
Event Details | 9th International Conference on the Quality of Information and Communications Technology (QUATIC 2014) Event Date 23 to end of 26 Sep 2014 Event Location Guimaraes, Portugal |
Abstract | In an industrial context all process models require a certain amount of tailoring to fit to the business environment of any specific organization in which the model is to be deployed. Process models should therefore be accompanied by tailoring guidelines and approaches to assist with strategic and operational goal alignment that support their use in industry. This paper explores shortcomings of process improvement and the existing process models, suggesting that a more holistic approach should be taken to process improvement in the modern organization. The paper provides an overview of systems thinking and the Cynefin framework that organizations can use to detect the characteristics of the domain in which they operate. Knowing their domain helps the organization realize the amount of tailoring and goal alignment necessary to benefit from implementing process model guidance. |
Keywords | Cynefin; goal alignment; IT service management; process improvement; process models; software development; systems thinking |
ANZSRC Field of Research 2020 | 350799. Strategy, management and organisational behaviour not elsewhere classified |
460905. Information systems development methodologies and practice | |
460908. Information systems organisation and management | |
Public Notes | © 2014 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works. |
Byline Affiliations | Dundalk Institute of Technology, Ireland |
Dublin City University, Ireland | |
School of Management and Enterprise | |
University of Balearic Islands, Spain | |
University of Technology Sydney | |
Institution of Origin | University of Southern Queensland |
https://research.usq.edu.au/item/q2wx9/a-cynefin-based-approach-to-process-model-tailoring-and-goal-alignment
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