Using institutionalism as a lens to examine ITIL adoption and diffusion
Paper
Paper/Presentation Title | Using institutionalism as a lens to examine ITIL adoption and diffusion |
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Presentation Type | Paper |
Authors | Cater-Steel, Aileen (Author), Tan, Wui-Gee (Author) and Toleman, Mark (Author) |
Editors | Scheepers, Helana and Davern, Michael |
Journal or Proceedings Title | Proceedings of the 20th Australasian Conference on Information Systems (ACIS 2009) |
Number of Pages | 10 |
Year | 2009 |
Place of Publication | Melbourne, Australia |
Web Address (URL) of Paper | http://aisel.aisnet.org/acis2009/73/ |
Web Address (URL) of Conference Proceedings | https://aisel.aisnet.org/acis2009/ |
Conference/Event | 20th Australasian Conference on Information Systems (ACIS 2009) |
Event Details | Rank A A A A A A A A A A |
Event Details | 20th Australasian Conference on Information Systems (ACIS 2009) Parent Australasian Conference on Information Systems (ACIS) Delivery In person Event Date 02 to end of 04 Dec 2009 Event Location Melbourne, Australia |
Abstract | This study uses institutional theory as a lens to examine the increasing global diffusion of the Information Technology Infrastructure Library (ITIL) and the motivation of individual organisations to adopt the framework. The history of ITIL is provided to illustrate how the framework has travelled through time and space. The register of organisations certified to the international standard for IT service management is analysed. Case studies reveal factors influencing the decision by managers to adopt ITIL and provide evidence to illustrate that coercive, normative and mimetic pressures have influenced the isomorphic adoption and diffusion of ITIL. |
Keywords | institutional theory; IT service management; IT infrastructure library; ITIL; case study; ISO/IEC 20000 |
ANZSRC Field of Research 2020 | 461206. Software architecture |
350715. Quality management | |
460908. Information systems organisation and management | |
Public Notes | Authors retain copyright. Cater-Steel, Tan & Toleman © 2009. The authors assign to educational and non-profit institutions a non-exclusive licence to use this document for personal use and in courses of instruction provided that the article is used in full and this copyright statement is reproduced. Those documents may be published on the World Wide Web, CD-ROM, in printed form, and on mirror sites on the World Wide Web. Any other usage is prohibited without the express permission of the authors. |
Byline Affiliations | School of Information Systems |
https://research.usq.edu.au/item/9z5y9/using-institutionalism-as-a-lens-to-examine-itil-adoption-and-diffusion
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