itSMF Australia 2010 Conference: summary report of ITSM standards and frameworks survey
Technical report
Title | itSMF Australia 2010 Conference: summary report of ITSM standards and frameworks survey |
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Report Type | Technical report |
Authors | Cater-Steel, Aileen (Author), Tan, Wui-Gee (Author) and Toleman, Mark (Author) |
Institution of Origin | University of Southern Queensland |
Number of Pages | 12 |
Year | 2011 |
Publisher | University of Southern Queensland |
Place of Publication | Toowoomba, Australia |
Abstract | [Abstract]: This report provides a summary of responses from a survey conducted to explore adoption of Information Technology Service Management (ITSM) frameworks. The survey was conducted at the itSMF National Conference in Melbourne in 2010. The questionnaire comprised questions for Corporate respondents as well as Consultants and Trainers. In total, 71 responses were received, including 11 from consultants/trainers. |
Keywords | IT Service Management, ITIL, IT Infrastructure Library, IT Service Management Forum |
ANZSRC Field of Research 2020 | 460908. Information systems organisation and management |
Public Notes | File reproduced in accordance with the copyright policy of the publisher/author. |
Byline Affiliations | School of Information Systems |
https://research.usq.edu.au/item/q09xw/itsmf-australia-2010-conference-summary-report-of-itsm-standards-and-frameworks-survey
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