An organisational change approach to implementing IT service management
Paper
Blumberg, Malcolm, Cater-Steel, Aileen and Soar, Jeffrey. 2014. "An organisational change approach to implementing IT service management." Tan, Felix and Bunker, Deborah (ed.) 25th Australasian Conference on Information Systems (ACIS 2014). Auckland, New Zealand 08 - 10 Dec 2014 Auckland, New Zealand.
| Paper/Presentation Title | An organisational change approach to implementing IT service management |
|---|---|
| Presentation Type | Paper |
| Authors | Blumberg, Malcolm (Author), Cater-Steel, Aileen (Author) and Soar, Jeffrey (Author) |
| Editors | Tan, Felix and Bunker, Deborah |
| Journal or Proceedings Title | Proceedings of the 25th Australasian Conference on Information Systems (ACIS 2014) |
| Number of Pages | 10 |
| Year | 2014 |
| Place of Publication | Auckland, New Zealand |
| Web Address (URL) of Paper | http://hdl.handle.net/10292/8159 |
| Conference/Event | 25th Australasian Conference on Information Systems (ACIS 2014) |
| Event Details | Rank A A A A A A A A A A |
| Event Details | 25th Australasian Conference on Information Systems (ACIS 2014) Parent Australasian Conference on Information Systems (ACIS) Delivery In person Event Date 08 to end of 10 Dec 2014 Event Location Auckland, New Zealand |
| Abstract | Although an increasing number of organisations implement the IT Infrastructure Library (ITIL) with the aim to improve Information Technology (IT) services to their customers, a significant number of ITIL implementations do not achieve the expected outcomes. Enterprise Resource Planning (ERP) and Business Process Reengineering (BPR) projects have similarities with ITIL implementations. ERP and BPR researchers using a socio-technical work systems lens have identified that using a formal change management strategy incorporating a socio-technical approach can assist in implementation success. The proposed explanatory research described in this paper seeks to identify if using a socio-technical approach to organisational change can influence the success of ITIL implementations. This paper presents the preliminary findings based on two case studies and provides a detailed view of the strategies and actions of organisations implementing ITIL. This research aims to contribute to practice and research by establishing a model for effective strategies for ITIL implementation. |
| Keywords | IT service management, ITIL, organisational change, socio-technical approach |
| ANZSRC Field of Research 2020 | 460908. Information systems organisation and management |
| Public Notes | Blumberg, Cater-Steel & Soar © 2014. The authors assign to ACIS and educational and non-profit institutions a non-exclusive licence to use this document for personal use and in courses of instruction provided that the article is used in full and this copyright statement is reproduced. The authors also grant a non-exclusive licence to ACIS to publish this document in full in the Conference Papers and Proceedings. Those documents may be published on the World Wide Web, CD-ROM, in printed form, and on mirror sites on the World Wide Web. Any other usage is prohibited without the express permission of the authors. |
| Byline Affiliations | Faculty of Business, Education, Law and Arts |
| School of Management and Enterprise | |
| Institution of Origin | University of Southern Queensland |
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Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark, Behari, Suren and Rajaeian, Mohammad Mehdi. 2020. "Development and evaluation of a software-mediated process assessment method for IT service management." Information and Management. 57 (4). https://doi.org/10.1016/j.im.2019.103213Comparison of subsidy schemes for reducing waiting time: special focus on smart home care for elderly people
Tao, Zhiwen, Zhang, Zhiyong, Wang, Xiaoli, Shi, Yongqiang and Soar, Jeffrey. 2019. "Comparison of subsidy schemes for reducing waiting time: special focus on smart home care for elderly people." Procedia CIRP. 83, pp. 716-721. https://doi.org/10.1016/j.procir.2019.04.102The Organisational Life Cycle Scale: An Empirical Validation
Al-Taie, Moyassar and Cater-Steel, Aileen. 2020. "The Organisational Life Cycle Scale: An Empirical Validation ." Journal of Entrepreneurship. 29 (2), pp. 293-325. https://doi.org/10.1177/0971355720930572Effective organisational change to achieve successful ITIL implementation: lessons learned from a multiple case study of large Australian firms
Blumberg, Malcolm, Cater-Steel, Aileen, Rajaeian, Mohammad Mehdi and Soar, Jeffrey. 2019. "Effective organisational change to achieve successful ITIL implementation: lessons learned from a multiple case study of large Australian firms." Journal of Enterprise Information Management. 32 (3), pp. 496-516. https://doi.org/10.1108/JEIM-06-2018-0117Deep learning model for detection of pain intensity from facial expression
Soar, Jeffrey, Bargshady, Ghazal, Zhou, Xujuan and Whittaker, Frank. 2018. "Deep learning model for detection of pain intensity from facial expression." Mokhtari, Mounir, Abdulrazak, Bessam and Aloulou, Hamdi (ed.) 16th International Conference on Smart Homes and Health Telematics: Designing a Better Future: Urban Assisted Living (ICOST 2018). Singapore 10 - 12 Jul 2018 Cham, Switzerland. https://doi.org/10.1007/978-3-319-94523-1_22Managing knowledge and learning for process improvement: a software-mediated process assessment approach for IT service management
Shrestha, Anup, Kong, Eric and Cater-Steel, Aileen. 2018. "Managing knowledge and learning for process improvement: a software-mediated process assessment approach for IT service management." Syed, Jawad, Murray, Peter A., Hislop, Donald and Mouzughi, Yusra (ed.) The Palgrave handbook of knowledge management. Houndmills, United Kingdom. Palgrave Macmillan. pp. 621-641A joint deep neural network model for pain recognition from face
Bargshady, Ghazal, Soar, Jeffrey, Zhou, Xujuan, Deo, Ravinesh, Whittaker, Frank and Wang, Hua. 2019. "A joint deep neural network model for pain recognition from face." 4th IEEE International Conference on Computer and Communication Systems (ICCCS 2019). Singapore 23 - 25 Feb 2019 Singapore. pp. 52-56 https://doi.org/10.1109/CCOMS.2019.8821779The phenomenon of P3 community for IT support: a crowd-support case study
Cater-Steel, Aileen, Rajaeian, Mohammad Mehdi, Toleman, Mark and Troup, Duncan. 2017. "The phenomenon of P3 community for IT support: a crowd-support case study." 2017 International Conference on Information Resources Management: Democratization and Participation: People's Roles in Digital World (CONNF-IRM 2017). Santiago, Chile 17 - 19 May 2017Interpretation and reporting of process capability results: focus on improvement
Behari, Suren, Cater-Steel, Aileen, Shrestha, Anup and Soar, Jeffrey. 2018. "Interpretation and reporting of process capability results: focus on improvement." Stamelos, Ioannis, O’Connor, Rory v., Rout, Terry and Dorling, Alec (ed.) 18th International Conference on Software Process Improvement and Capability Determination (SPICE 2018). Thessaloniki, Greece 09 - 10 Oct 2018 Cham, Switzerland. https://doi.org/10.1007/978-3-030-00623-5_12Benefits and relevance of International Standards in a design science research project for process assessments
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2018. "Benefits and relevance of International Standards in a design science research project for process assessments." Computer Standards and Interfaces. 60, pp. 48-56. https://doi.org/10.1016/j.csi.2018.04.011Cloud computing-enabled healthcare opportunities, issues, and applications: a systematic review
Ali, Omar, Shrestha, Anup, Soar, Jeffrey and Wamba, Samuel Fosso. 2018. "Cloud computing-enabled healthcare opportunities, issues, and applications: a systematic review." International Journal of Information Management. 43, pp. 146-158. https://doi.org/10.1016/j.ijinfomgt.2018.07.009Perceived potential for value creation from cloud computing: a study of the Australian regional government sector
Ali, Omar, Soar, Jeffrey and Shrestha, Anup. 2018. "Perceived potential for value creation from cloud computing: a study of the Australian regional government sector." Behaviour and Information Technology. 37 (12), pp. 1157-1176. https://doi.org/10.1080/0144929X.2018.1488991An analysis of design science research adoption in Doctoral projects in Australia
Cater-Steel, Aileen, Toleman, Mark and Rajaeian, Mohammad Mehdi. 2017. "An analysis of design science research adoption in Doctoral projects in Australia." Reimer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Australia.Failed IT projects: is poor IT governance to blame?
Asgarkhani, Mehdi, Cater-Steel, Aileen, Toleman, Mark and Ally, Mustafa. 2017. "Failed IT projects: is poor IT governance to blame?" Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Australia.The perceived public value of social media in Queensland local Councils
Attiya, Ahmed Muyed, Cater-Steel, Aileen, Soar, Jeffrey and Abdulla, Shahab. 2017. "The perceived public value of social media in Queensland local Councils." Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Hobart, Australia.The role of national culture in the strategic use of and investment in ICT: a comparative study of Japanese and Australian organisations
Baty, Craig K., Lane, Michael, Cater-Steel, Aileen and Ally, Mustafa. 2017. "The role of national culture in the strategic use of and investment in ICT: a comparative study of Japanese and Australian organisations." Riemer, Kai, Indulska, Marta and Tuunainen, Virpi Kristiina (ed.) 28th Australasian Conference on Information Systems (ACIS 2017). Hobart, Australia 04 - 06 Dec 2017 Australia.The role of international standards to corroborate artefact development and evaluation: experiences from a design science research project in process assessment
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2017. "The role of international standards to corroborate artefact development and evaluation: experiences from a design science research project in process assessment." Mas, Antonia, Mesquida, Antoni, O'Connor, Rory V., Rout, Terry and Dorling, Alec (ed.) 17th International Conference on Software Process Improvement and Capability Determination (SPICE 2017). Palma de Mallorca, Spain 04 - 05 Oct 2017 Cham, Switzerland. https://doi.org/10.1007/978-3-319-67383-7_32Data mining in IoT: data analysis for a new paradigm on the Internet
Wlodarczak, Peter, Ally, Mustafa and Soar, Jeffrey. 2017. "Data mining in IoT: data analysis for a new paradigm on the Internet." 2017 IEEE/WIC/ACM International Conference on Web Intelligence (WI 2017). Leipzig, Germany 23 - 26 Aug 2017 New York, United States. https://doi.org/10.1145/3106426.3115866A Cross - layer Optimization of Video Transmission Based on Packet Loss Rate in 802.11e Wireless Networks
Zhou, Xujuan, Soar, Jeffrey, Gururajan, Raj, Wu, Zhangguang and Wu, Weimin. 2017. "A Cross - layer Optimization of Video Transmission Based on Packet Loss Rate in 802.11e Wireless Networks." 2017 IEEE/WIC/ACM International Conference on Web Intelligence (WI 2017). Leipzig, Germany 23 - 26 Aug 2017 United States. https://doi.org/10.1145/3106426.3109445An empirical assessment of the CIO role expectations instrument using PLS path modelling
Al-Taie, Moyassar, Lane, Michael and Cater-Steel, Aileen. 2018. "An empirical assessment of the CIO role expectations instrument using PLS path modelling." Communications of the Association for Information Systems. 42 (1), pp. 1-20. https://doi.org/10.17705/1CAIS.04201Level of policy for cloud computing adoption in Australian regional municipal governments: an exploratory study
Ali, Omar, Yong, Jianming, Soar, Jeffrey and McClymont, Hoda. 2015. "Level of policy for cloud computing adoption in Australian regional municipal governments: an exploratory study." Arabnia, Hamid R., Gravvanis, George A., Solo, Ashu M. G. and Tinetti, Fernando G. (ed.) 2015 International Conference on Grid & Cloud Computing and Applications (GCA'15). Las Vegas, United States 27 - 30 Jul 2015 United States.Reinventing health, ageing and aged care through smart homes and intelligent technologies
Soar, Jeffrey. 2009. "Reinventing health, ageing and aged care through smart homes and intelligent technologies." COINFO 2009: 4th International Conference on Cooperation and Promotion of Information Resources in Science and Technology. Beijing, China 21 - 23 Nov 2009 United States. https://doi.org/10.1109/COINFO.2009.55e-Health readiness assessment factors and measuring tools: a systematic review
Yusif, Salifu, Hafeez-Baig, Abdul and Soar, Jeffrey. 2017. "e-Health readiness assessment factors and measuring tools: a systematic review." International Journal of Medical Informatics. 107, pp. 56-64. https://doi.org/10.1016/j.ijmedinf.2017.08.006Determinants of effective knowledge transfer from academic researchers to industry practitioners
Rajaeian, Mohammad Mehdi, Cater-Steel, Aileen and Lane, Michael. 2018. "Determinants of effective knowledge transfer from academic researchers to industry practitioners." Journal of Engineering and Technology Management. 47 (January-March), pp. 37-52. https://doi.org/10.1016/j.jengtecman.2017.12.003Proactive management of IT operations to improve IT services
Jantti, Marko and Cater-Steel, Aileen. 2017. "Proactive management of IT operations to improve IT services." Journal of Information Systems and Technology Management. 14 (2), pp. 191-218. https://doi.org/10.4301/S1807-17752017000200004Decision support systems for IT service management
Cater-Steel, Aileen, Valverde, Raul, Shrestha, Anup and Toleman, Mark. 2016. "Decision support systems for IT service management." International Journal of Information and Decision Sciences. 8 (3), pp. 284-304. https://doi.org/10.1504/IJIDS.2016.078588Innovative decision support for IT service management
Shrestha, Anup, Cater-Steel, Aileen and Toleman, Mark. 2016. "Innovative decision support for IT service management." Journal of Decision Systems. 25 (Supplement 1), pp. 486-499. https://doi.org/10.1080/12460125.2016.1187424Care provision expectations of remote adult children of ageing parents
Veil, Klaus D., Soar, Jeffrey and Su, Ying. 2013. "Care provision expectations of remote adult children of ageing parents." Schaper, Louise K. and Grain, Heather (ed.) Health Informatics Conference (HIC 2013): Digital Health Service Delivery: the Future is Now!. Adelaide, Australia 15 - 18 Jul 2013 Amsterdam, Netherlands. https://doi.org/10.3233/978-1-61499-266-0-121Sustaining the momentum: a cross-institutional community of practice for research supervisors
Cater-Steel, Aileen, McDonald, Jacquie, Albion, Peter and Redmond, Petrea. 2017. "Sustaining the momentum: a cross-institutional community of practice for research supervisors." McDonald, Jacquie and Cater-Steel, Aileen (ed.) Implementing communities of practice in higher education: dreamers and schemers. Singapore. Springer. pp. 3-17Measuring the performance of service orientated IT management
Gacenga, Francis, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2011. "Measuring the performance of service orientated IT management." Sprouts: working papers on information environments, systems and organizations. 11 (162).A systematic literature review and critical assessment of model-driven decision support for IT outsourcing
Rajaeian, Mohammad Mehdi, Cater-Steel, Aileen and Lane, Michael. 2017. "A systematic literature review and critical assessment of model-driven decision support for IT outsourcing." Decision Support Systems. 102, pp. 42-56. https://doi.org/10.1016/j.dss.2017.07.002Evaluation of software mediated process assessments for IT service management
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2015. "Evaluation of software mediated process assessments for IT service management." Rout, Terry, O’Connor, Rory V. and Dorling, Alec (ed.) 15th International Conference on Software Process Improvement and Capability Determination (SPICE 2015). Gothenburg, Sweden 16 - 17 Jun 2015 Cham, Switzerland. https://doi.org/10.1007/978-3-319-19860-6_7Implementation of IT service management in Australia: case studies focusing on organisational change strategies
Blumberg, Malcolm. 2016. Implementation of IT service management in Australia: case studies focusing on organisational change strategies. PhD Thesis Doctor of Philosophy. University of Southern Queensland. https://doi.org/10.26192/5bf4d822b17a1Software-mediated process assessment in IT service management
Cater-Steel, Aileen, Tan, Wui-Gee, Toleman, Mark, Rout, Terry and Shrestha, Anup. 2013. "Software-mediated process assessment in IT service management." Woronowicz, Tanja, Rout, Terry, O'Connor, Rory and Dorling, Alec (ed.) 13th International Conference on Software Process Improvement and Capability Determination (SPICE 2013). Bremen, Germany 04 - 06 Jun 2013 Berlin, Germany. https://doi.org/10.1007/978-3-642-38833-0_17Development of a culturally appropriate interactive multimedia self-paced educational health program for aboriginal health workers
El Sayed, Faeka, Soar, Jeffrey and Wang, Zoe. 2011. "Development of a culturally appropriate interactive multimedia self-paced educational health program for aboriginal health workers." Tsang, P., Wong, J., Tong, C., Yip, I., Tsang, J. and Wang, F. (ed.) 2011 Enhancing Healthcare Education, Research and Practice Symposium. Hong Kong, China 11 - 13 Jul 2011 Hong Kong.Consumer managed home e-health for the next decade
Soar, Jeffrey, Ally, Mustafa and Su, Ying. 2011. "Consumer managed home e-health for the next decade." Rotchanakitumnuai, Siriluck and Kaewkitipong, Laddawan (ed.) 11th International Conference on Electronic Business: Borderless e-Business for the Next Decade (ICEB 2011). Bangkok, Thailand 28 Nov - 02 Dec 2011 Bangkok, China.Enhancing healthcare in home and community settings through telecare and telehealth
Soar, Jeffrey. 2011. "Enhancing healthcare in home and community settings through telecare and telehealth." Tsang, P., Wong, J., Tong, C., Yip, I., Tsang, J. and Wang, F. (ed.) 2011 Enhancing Healthcare Education, Research and Practice Symposium. Hong Kong, China 11 - 13 Jul 2011 Hong Kong.A high mobility multipurpose patient monitoring system for inter-building communication
Tsang, K. F., Tung, H. Y., Tsang, Philip and Soar, Jeffrey. 2011. "A high mobility multipurpose patient monitoring system for inter-building communication." Tsang, P., Wong, J., Tong, C., Yip, I., Tsang, J. and Wang, F. (ed.) 2011 Enhancing Healthcare Education, Research and Practice Symposium. Hong Kong, China 11 - 13 Jul 2011 Hong Kong.Investigating leadership capability development of faith-based not-for-profit organisations providing aged and community care in Australia
Soar, Jeffrey, Sankaran, Shankar, Shaw, Kelly and Dick, Bob. 2012. "Investigating leadership capability development of faith-based not-for-profit organisations providing aged and community care in Australia." Volberda, Henk W. (ed.) 12th Annual Conference of the European Academy of Management (EURAM 2012). Rotterdam, Netherlands 06 - 08 Jun 2012 Rotterdam, Netherlands.Measuring e-learning system success (Research in progress)
Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2011. "Measuring e-learning system success (Research in progress)." Seddon, Peter and Gregor, Shirley (ed.) 15th Pacific Asia Conference on Information Systems (PACIS 2011): Quality Research in Pacific Asia. Brisbane, Australia 07 - 11 Jul 2011 Brisbane, Australia.Alleviating design silence in design science research: a proposal of a design method
Gacenga, Francis, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2012. "Alleviating design silence in design science research: a proposal of a design method." McClean, Rachel (ed.) 11th European Conference on Research Methods in Business and Management. Bolton, United Kingdom 28 - 29 Jun 2012 Reading, UK.Do they read your research? An investigation of practitioners’ use of IT outsourcing and cloud sourcing research
Rajaeian, Mohammad Mehdi, Cater-Steel, Aileen and Lane, Michael. 2016. "Do they read your research? An investigation of practitioners’ use of IT outsourcing and cloud sourcing research." Van Der Meer, Rosemary V. (ed.) 27th Australasian Conference on Information Systems (ACIS 2016). Wollongong, Australia 05 - 07 Dec 2016 Australia.A measurement model to link process operational measures to risks associated with attainment of business critical success factors
Behari, Suren, Cater-Steel, Aileen, Shrestha, Anup and Soar, Jeffrey. 2016. "A measurement model to link process operational measures to risks associated with attainment of business critical success factors." 6th International Engaged Management Scholarship Conference (EMS 2016). Paris, France 08 - 11 Sep 2016Software-mediated process assessment for IT service capability management
Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2014. "Software-mediated process assessment for IT service capability management." Avgerou, Chrisanthi and Te'eni, Dov (ed.) 22nd European Conference on Information Systems (ECIS 2014): Digital Work, Digital Life. Tel Aviv, Israel 09 - 11 Jun 2014 Tel Aviv, Israel.The CIO role expectations instrument: validation and model testing
Al-Taie, Moyassar, Lane, Michael S. and Cater-Steel, Aileen. 2013. "The CIO role expectations instrument: validation and model testing." Aisyah, Hepu and Standing, Craig (ed.) 24th Australasian Conference on Information Systems (ACIS 2013). Melbourne, Australia 04 - 06 Dec 2013 Melbourne, Australia.How to communicate evaluation work in design science research? An exemplar case study
Shrestha, Anup, Cater-Steel, Aileen and Toleman, Mark. 2014. "How to communicate evaluation work in design science research? An exemplar case study." Tan, Felix and Bunker, Deborah (ed.) 25th Australasian Conference on Information Systems (ACIS 2014). Auckland, New Zealand 08 - 10 Dec 2014 Auckland, New Zealand.A decision support tool to define scope in IT service management process assessment and improvement
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2013. "A decision support tool to define scope in IT service management process assessment and improvement." vom Brocke, Jan, Hekkala, Riitta, Ram, Sudha and Rossi, Matti (ed.) 8th International Conference on Design Science at the Intersection of Physical and Virtual Design (DESRIST 2013). Helsinki, Finland 11 - 12 Jun 2013 Germany. Springer. https://doi.org/10.1007/978-3-642-38827-9_21Prudential regulatory risk governance of IT multi-sourcing strategies within the Australian banking sector
Strong, Brian, Cater-Steel, Aileen and Lane, Michael. 2014. "Prudential regulatory risk governance of IT multi-sourcing strategies within the Australian banking sector." Tan, Felix and Bunker, Deborah (ed.) 25th Australasian Conference on Information Systems (ACIS 2014). Auckland, New Zealand 08 - 10 Dec 2014 Auckland, New Zealand.Improved media management through cloud computing technology
Ali, Omar, Soar, Jeffrey and Yong, Jianming. 2016. "Improved media management through cloud computing technology." 20th IEEE International Conference on Computer Supported Cooperative Work in Design (CSCWD 2016). Nanchang, China 04 - 06 May 2016 United States. https://doi.org/10.1109/CSCWD.2016.7566004Building a software tool for transparent and efficient process assessments in IT service management
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2014. "Building a software tool for transparent and efficient process assessments in IT service management." Tremblay, M. C., VanderMeer, D., Rothenberger, M., Gupta, A. and Yoon, V. (ed.) 9th International Conference on Design Science Research in Information Systems and Technologies (DESRIST 2014): Advancing the Impact of Design Science: Moving from Theory to Practice. Miami, United States 22 - 23 May 2014 Germany. Springer. https://doi.org/10.1007/978-3-319-06701-8_16Action research as metamethodology: managing the complexity of an applied research project
Dick, Bob, Sankaran, Shankar, Shaw, Kelly, Kelly, Jacqueline, Soar, Jeffrey, Davies, Alan and Banbury, Annie. 2014. "Action research as metamethodology: managing the complexity of an applied research project." Escriba-Esteve, A. (ed.) 14th Annual Conference of the European Academy of Management (EURAM 2014). Valencia, Spain 04 - 07 Jun 2014 Brussels, Belgium.Data process and analysis technologies of big data
Wlodarczak, Peter, Ally, Mustafa and Soar, Jeffrey. 2016. "Data process and analysis technologies of big data." Yu, Shui, Lin, Xiaodong, Misic, Jelena and Shen, Xuemin (Sherman) (ed.) Networking for big data. Boca Raton, FL, United States. CRC Press. pp. 103-119Cloud computing adoption in regional councils
Ali, Omar, Soar, Jeffrey and Yong, Jianming. 2016. Cloud computing adoption in regional councils. University of Southern Queensland.Data science and big data analytics in financial services: a case study
Behari, Suren, Cater-Steel, Aileen and Soar, Jeffrey. 2016. "Data science and big data analytics in financial services: a case study." Al-Hakim, Latif, Wu, Xiaobo, Koronios, Andy and Shou, Yongyi (ed.) Handbook of research on driving competitive advantage through sustainable, lean, and disruptive innovation. Hershey, PA, united States. IGI Global. pp. 396-423An investigation of anticipated benefits of cloud computing adoption in Australian regional municipal governments
Ali, Omar, Soar, Jeffrey and Yong, Jianming. 2015. "An investigation of anticipated benefits of cloud computing adoption in Australian regional municipal governments." The Services Transactions on Cloud Computing. 3 (3), pp. 13-24.Virtualising process assessments to facilitate continual service improvement in IT service management
Shrestha, Anup, Cater-Steel, Aileen and Toleman, Mark. 2015. "Virtualising process assessments to facilitate continual service improvement in IT service management." 26th Australasian Conference on Information Systems (ACIS 2015). Adelaide, Australia 30 Nov - 04 Dec 2015 Adelaide, South Australia.Factors to be considered in Cloud computing adoption
Ali, Omar, Soar, Jeffrey, Yong, Jianming and Tao, Xiaohui. 2016. "Factors to be considered in Cloud computing adoption." Web Intelligence. 14 (4), pp. 309-323. https://doi.org/10.3233/WEB-160347wHealth - transforming telehealth services
Rana, Rajib, Hume, Margee, Reilly, John and Soar, Jeffrey. 2016. "wHealth - transforming telehealth services." EAI Endorsed Transactions on Scalable Information Systems. 3 (8). https://doi.org/10.4108/eai.9-8-2016.151635China’s e-commerce higher education: a 15 years review from international viewpoint
Wu, Mingxuan, Wang, Mingming, Soar, Jeffrey and Gide, Ergun. 2016. "China’s e-commerce higher education: a 15 years review from international viewpoint." Open Journal of Social Sciences. 4, pp. 155-164. https://doi.org/10.4236/jss.2016.410012.Genome mining using machine learning techniques
Wlodarczak, Peter, Soar, Jeffrey and Ally, Mustafa. 2015. "Genome mining using machine learning techniques." Geissbuhler, Antoine, Demongeot, Jacques, Mokhtari, Mounir and Abdulrazak, Bessam (ed.) 13th International Conference on Smart Homes and Health Telematics: Inclusive Smart Cities and e-Health (ICOST 2015). Geneva, Switzerland 10 - 12 Jun 2015 Switzerland. https://doi.org/10.1007/978-3-319-19312-0_39Application of e-government principles in anti-corruption framework
Neupane, Arjun, Soar, Jeffrey, Vaidya, Kishor and Aryal, Sunil. 2017. "Application of e-government principles in anti-corruption framework." Shakya, Rajesh Kumar (ed.) Digital governance and e-government principles applied to public procurement. Hershey, PA 17033, USA. IGI Global. pp. 58-76The issue of reliability in software mediated process assessments
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark, Rout, Terry and Behari, Suren. 2016. "The issue of reliability in software mediated process assessments." Clarke, Paul M., O'Connor, Rory V., Rout, Terry and Dorling, Alec (ed.) Software Process Improvement and Capability Determination 16th International Conference, SPICE 2016. Dublin, Ireland 09 - 10 Jun 2016 Switzerland. https://doi.org/10.1007/978-3-319-38980-6_15Determinants of perceived usefulness of e-learning systems
Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2016. "Determinants of perceived usefulness of e-learning systems." Computers in Human Behavior. 64, pp. 843-858. https://doi.org/10.1016/j.chb.2016.07.065Older people, assistive technologies, and the barriers to adoption: a systematic review
Yusif, Salifu, Soar, Jeffrey and Hafeez-Baig, Abdul. 2016. "Older people, assistive technologies, and the barriers to adoption: a systematic review." International Journal of Medical Informatics. 94, pp. 112-116. https://doi.org/10.1016/j.ijmedinf.2016.07.004IT outsourcing decision factors in research and practice: a case study
Rajaeian, Mohammad Mehdi, Cater-Steel, Aileen and Lane, Michael. 2015. "IT outsourcing decision factors in research and practice: a case study." 26th Australasian Conference on Information Systems (ACIS 2015). Adelaide, Australia 30 Nov - 04 Dec 2015 Adelaide, South Australia.Collaborative cloud computing adoption in Australian regional municipal government: an exploratory study
Ali, Omar, Soar, Jeffrey, Yong, Jianming, McClymont, Hoda and Angus, Daniel. 2015. "Collaborative cloud computing adoption in Australian regional municipal government: an exploratory study." Fortino, Giancarlo, Shen, Weiming, Barthès, Jean-Paul A., Luo, Junzhou, Li, Wenfeng, Ochoa, Sergio F., Abel, Marie-Hélène, Guerrieri, Antonio and Ramos, Milton Pires (ed.) 19th IEEE International Conference on Computer Supported Cooperative Work in Design (CSCWD 2015). Calabria, Italy 06 - 08 May 2015 United States. https://doi.org/10.1109/CSCWD.2015.7231017Reality mining in eHealth
Wlodarczak, Peter, Soar, Jeffrey and Ally, Mustafa. 2015. "Reality mining in eHealth." Yin, Xiaoxia, Ho, Kendall, Zeng, Daniel, Aickelin, Uwe, Zhou, Rui and Wang, Hua (ed.) 4th International Health Information Science Conference (HIS 2015). Melbourne, Australia 28 - 30 May 2015 Switzerland. https://doi.org/10.1007/978-3-319-19156-0_1Opportunistic and context-aware affect sensing on smartphones: the concept, challenges and opportunities
Rana, Rajib, Hume, Margee, Reilly, John, Jurdak, Raja and Soar, Jeffrey. 2016. "Opportunistic and context-aware affect sensing on smartphones: the concept, challenges and opportunities." IEEE Pervasive Computing. 15 (2), pp. 60-69. https://doi.org/10.1109/MPRV.2016.36An investigation of the challenges and issues influencing the adoption of cloud computing in Australian regional municipal governments
Ali, Omar, Soar, Jeffrey and Yong, Jianming. 2016. "An investigation of the challenges and issues influencing the adoption of cloud computing in Australian regional municipal governments." Journal of Information Security and Applications. 27-28, pp. 19-34. https://doi.org/10.1016/j.jisa.2015.11.006Anticipated benefits of cloud computing adoption in Australian regional municipal governments: an exploratory study
Ali, Omar, Soar, Jeffrey, McClymont, Hoda, Yong, Jianming and Biswas, Jit. 2015. "Anticipated benefits of cloud computing adoption in Australian regional municipal governments: an exploratory study." 19th Pacific Asia Conference on Information Systems (PACIS 2015). Singapore 05 - 09 Jul 2015A survey of Chinese SMEs on plans, experiences and perceptions of global e-business
Soar, Jeffrey, Suder, Gabriele and Wu, Robert. 2015. "A survey of Chinese SMEs on plans, experiences and perceptions of global e-business." Journal of Art Media and Technology. 1 (1), pp. 32-46.The value of business strategy to the minerals mining sector of Australia – review and discussion of the literature
Chitate, H. and Soar, J.. 2015. "The value of business strategy to the minerals mining sector of Australia – review and discussion of the literature." Journal of Art Media and Technology. 1 (1), pp. 14-19.Exploratory study to investigate the factors influencing the adoption of cloud computing in Australian regional municipal governments
Ali, Omar, Soar, Jeffrey, Yong, Jianming and McClymont, Hoda. 2015. "Exploratory study to investigate the factors influencing the adoption of cloud computing in Australian regional municipal governments." Journal of Art Media and Technology. 1 (1), pp. 1-13.An investigation of the main factors to be considered in cloud computing adoption in Australian regional local councils
Ali, Omar, Soar, Jeffrey and Yong, Jianming. 2015. "An investigation of the main factors to be considered in cloud computing adoption in Australian regional local councils." Journal of Contemporary Issues in Business and Government. 21 (1), pp. 72-93. https://doi.org/10.7790/cibg.v21i1.23Towards transparent and efficient process assessments for IT service management
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Rout, Terry. 2014. "Towards transparent and efficient process assessments for IT service management." Communications in Computer and Information Science. 477, pp. 165-176. https://doi.org/10.1007/978-3-319-13036-1_15Value co-creation with stakeholders using action research as a meta-methodology in a funded research project
Dick, Bob, Sankaran, Shankar, Shaw, Kelly, Kelly, Jacqueline, Soar, Jeffrey, Davies, Alan and Banbury, Annie. 2015. "Value co-creation with stakeholders using action research as a meta-methodology in a funded research project." Project Management Journal. 46 (2), pp. 36-46. https://doi.org/10.1002/pmj.21483Barriers to green IT service management: a case study
Nomani, Arshad and Cater-Steel, Aileen. 2014. "Barriers to green IT service management: a case study." 20th Americas Conference on Information Systems (AMCIS 2014): Smart Sustainability: The Information Systems Opportunity. Savannah, United States 07 - 09 Aug 2014 Atlanta, GA. United States.A method to select IT service management processes for improvement
Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2014. "A method to select IT service management processes for improvement." JITTA: an information systems journal. 15 (3), pp. 31-56.IT service management: a cross-national study of ITIL adoption
Marrone, Mauricio, Gacenga, Francis, Cater-Steel, Aileen and Kolbe, Lutz. 2014. "IT service management: a cross-national study of ITIL adoption." Communications of the Association for Information Systems. 34 (1), pp. 865-892. https://doi.org/10.17705/1cais.03449Reducing corruption through e-procurement
Neupane, Arjun, Soar, Jeffrey, Vaidya, Krishor and Yong, Jianming. 2014. "Reducing corruption through e-procurement." 2013 Annual Statistical Report on United Nations Procurement - Supplement.Human-centred ehealth: current opportunities, challenges and the way forward for China
Su, Ying, Talburt, John and Soar, Jeffrey. 2011. "Human-centred ehealth: current opportunities, challenges and the way forward for China." Novillo-Ortiz, David and Jadad, Alejandro R. (ed.) 8th eHealth High Level Conference: eHealth for Sustainable Healthcare: Global Changes Through Local Actions Global People-centred eHealth Innovation Forum. Barcelona, Spain 15 - 18 Mar 2010 London, United Kingdom.Measuring IT service quality: evaluation of IT service quality measurement framework in industry
Cater-Steel, Aileen and Lepmets, Marion. 2014. "Measuring IT service quality: evaluation of IT service quality measurement framework in industry." Journal of Service Science Research. 6 (1), pp. 125-147. https://doi.org/10.1007/s12927-014-0005-5Smart tools for IT service management: a review of two decision support system projects
Valverde, Raul, Cater-Steel, Aileen, Shrestha, Anup and Toleman, Mark. 2014. "Smart tools for IT service management: a review of two decision support system projects." Sharda, Ramesh and Sagarnaga, Jose (ed.) 4th International Conference on Engaged Management Scholarship (EDBA 2014): Bridging. Tulsa, United States 11 - 14 Sep 2014 Tulsa, OK. United States. https://doi.org/10.2139/ssrn.2553012A past to present journey: a critical analysis of the Chief Information Officer role
Al-Taie, Moyassar, Lane, Michael and Cater-Steel, Aileen. 2015. "A past to present journey: a critical analysis of the Chief Information Officer role." Wadhwa, Manish and Harper, Alan (ed.) Technology, innovation and enterprise transformation. Hershey PA, USA. IGI Global. pp. 180-206What the future holds for social media data analysis
Wlodarczak, P., Soar, J. and Ally, M.. 2015. "What the future holds for social media data analysis." International Journal of Computer, Information, Systems and Control Engineering. 9 (1), pp. 16-19.Impact of Cloud computing technology on e-government
Ali, Omar, Soar, Jeffrey and Yong, Jianming. 2014. "Impact of Cloud computing technology on e-government." Dregvaite, Giedre and Damasevicius, Robertas (ed.) 20th International Conference on Information and Software Technologies (ICIST 2014). Druskininkai, Lithuania 09 - 10 Oct 2014 Heidelberg, Germany. https://doi.org/10.1007/978-3-319-11958-8_22Challenges and issues within Cloud computing technology
Ali, Omar and Soar, Jeffrey. 2014. "Challenges and issues within Cloud computing technology." Zimmermann, Wolf, Lee, Yong Woo and Reich, Christoph (ed.) 5th International Conference on Cloud Computing, GRIDs, and Virtualization (IARIA 2014). Venice, Italy 25 - 29 May 2014 Wilmington, DE. United States. https://doi.org/10.13140/2.1.3210.3369Preparedness for e-health in developing countries: the case of Ghana
Yusif, Salifu and Soar, Jeffrey. 2014. "Preparedness for e-health in developing countries: the case of Ghana." Journal of Health Informatics in Developing Countries. 8 (2), pp. 18-36.Concerns of ageing and interest in assistive technologies: convenience sampling of attendees at an aged care technology exhibition in China
Soar, Jeffrey and Su, Ying. 2014. "Concerns of ageing and interest in assistive technologies: convenience sampling of attendees at an aged care technology exhibition in China." Liu, Kecheng, Gulliver, Stephen R., Li, Weizi and Yu, Changrui (ed.) 15th IFIP WG 8.1 International Conference on Informatics and Semiotics in Organisations (ICISO 2014): Service Science and Knowledge Innovation. Shanghai, China 23 - 24 May 2014 New York, NY. United States. https://doi.org/10.1007/978-3-642-55355-4_43A Cynefin based approach to process model tailoring and goal alignment
Lepmets, Marion, O'Connor, Rory V., Cater-Steel, Aileen, Mesquida, Antoni Lluis and McBride, Tom. 2014. "A Cynefin based approach to process model tailoring and goal alignment." da Silva, Alberto Rodrigues, Machado, Ricardo J., Brito, Miguel A. and Silva, Antonio Rito (ed.) 9th International Conference on the Quality of Information and Communications Technology (QUATIC 2014). Guimaraes, Portugal 23 - 26 Sep 2014 Piscataway, NJ. United States. https://doi.org/10.1109/QUATIC.2014.30Prudential risk management of IT sourcing strategies: a case study of an Australian bank
Strong, Brian, Cater-Steel, Aileen and Lane, Michael. 2014. "Prudential risk management of IT sourcing strategies: a case study of an Australian bank." 20th Americas Conference on Information Systems (AMCIS 2014): Smart Sustainability: The Information Systems Opportunity. Savannah, United States 07 - 09 Aug 2014 Atlanta, GA. United States.Uptake of telehealth services funded by Medicare in Australia
Wade, Victoria, Soar, Jeffrey and Gray, Len. 2014. "Uptake of telehealth services funded by Medicare in Australia." Australian Health Review. 38 (5), pp. 528-532. https://doi.org/10.1071/AH14090Willingness to adopt e-procurement to reduce corruption: results of the PLS path modeling
Neupane, Arjun, Soar, Jeffrey, Vaidya, Kishor and Yong, Jianming. 2014. "Willingness to adopt e-procurement to reduce corruption: results of the PLS path modeling." Transforming Government: People, Process and Policy. 8 (4), pp. 500-520. https://doi.org/10.1108/TG-03-2014-0007The potential for ICT tools to promote public participation in fighting corruption
Neupane, Arjun, Soar, Jeffrey, Vaidya, Kishor and Aryal, Sunil. 2014. "The potential for ICT tools to promote public participation in fighting corruption." Akrivopoulou, Christina M. and Garipidis, N. (ed.) Human rights and the impact of ICT in the public sphere: participation, democracy, and political autonomy. Hershey, PA. United States. IGI Global. pp. 175-191Aged care informatics: exploring the role of information, knowledge and aged care management
Hume, Margee, Soar, Jeffrey, Whitty, S. Jonathan, Hume, Craig, El Sayed, Faeka and Johnston, Paul. 2014. "Aged care informatics: exploring the role of information, knowledge and aged care management." International Journal of Enterprise Information Systems. 10 (2), pp. 1-20. https://doi.org/10.4018/ijeis.2014040101Access control management for e-healthcare in cloud environment
Sun, Lili, Yong, Jianming and Soar, Jeffrey. 2014. "Access control management for e-healthcare in cloud environment." EAI Endorsed Transactions on Scalable Information Systems. 1 (2), pp. 1-11. https://doi.org/10.4108/sis.1.2.e3An empirical evaluation of the potential of public e-procurement to reduce corruption
Neupane, Arjun, Soar, Jeffrey and Vaidya, Kishor. 2014. "An empirical evaluation of the potential of public e-procurement to reduce corruption." Australasian Journal of Information Systems. 18 (2), pp. 21-44.SIMS: Self-adaptive Intelligent Monitoring System for supporting home-based heart failure patients
Wang, Hua, Zhang, Ji, Soar, Jeffrey, Tao, Xiaohui and Huang, Wei. 2013. "SIMS: Self-adaptive Intelligent Monitoring System for supporting home-based heart failure patients." Biswas, Jit, Kobayashi, Hisato, Wong, Lawrence, Abdulrazak, Bessam and Mokhtari, Mounir (ed.) 11th International Conference on Smart Homes and Health Telematics (ICOST 2013): Inclusive Society: Health and Wellbeing in Ageing-Friendly Community: eHealth, Telemedicine, Chronic Disease Management and Care at Home. Singapore 19 - 21 Jun 2013 Heidelberg, Germany. Springer. https://doi.org/10.1007/978-3-642-39470-6_43A tool for IT service management process assessment for process improvement
Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee, Toleman, Mark and Rout, Terry. 2013. "A tool for IT service management process assessment for process improvement." Heidrich, Jens, Oivo, Markku, Jedlitschka, Andreas and Baldassarre, Marie Teresa (ed.) 14th International Conference on Product-Focused Software Process Improvement (PROFES 2013). Paphos, Cyprus 12 - 14 Jun 2013 Berlin, Germany. Springer. https://doi.org/10.1007/978-3-642-39259-7_27The evaluation of the IT service quality measurement framework in industry
Lepmets, Marion, Mesquida, Antoni Lluis, Cater-Steel, Aileen, Mas, Antonia and Ras, Eric. 2014. "The evaluation of the IT service quality measurement framework in industry." Global Journal of Flexible Systems Management. 15 (1), pp. 39-57. https://doi.org/10.1007/s40171-013-0052-7The relationship between organisational strategic IT vision and CIO roles: one size does not fit all
Al-Taie, Moyassar, Lane, Michael and Cater-Steel, Aileen. 2014. "The relationship between organisational strategic IT vision and CIO roles: one size does not fit all." Australasian Journal of Information Systems. 18 (2), pp. 59-89.ITSM process assessments using ISO/IEC 15504 for CSI
Shrestha, Anup, Collins, Paul and Cater-Steel, Aileen. 2013. "ITSM process assessments using ISO/IEC 15504 for CSI." Informed Intelligence: ITSMF Australia Bulletin.Lean thinking in dementia care through smart assistive technology: an evaluation
Yuginovich, Trudy and Soar, Jeffrey. 2014. "Lean thinking in dementia care through smart assistive technology: an evaluation." Wickramasinghe, N., Al-Hakim, L., Gonzalez, C. and Tan, J. (ed.) Lean thinking for healthcare. New York, NY. United States. Springer. pp. 143-167Adapted lean thinking for healthcare services: an empirical study in the traditional Chinese hospital
Su, Ying, Soar, Jeffrey, Shen, Ningqiao and Al-Hakim, Latif. 2014. "Adapted lean thinking for healthcare services: an empirical study in the traditional Chinese hospital." Wickramasinghe, N., Al-Hakim, L., Gonzalez, C. and Tan, J. (ed.) Lean thinking for healthcare. New York, NY. United States. Springer. pp. 115-142Anti-corruption capabilities of public e-procurement technologies: principal-agent theory
Neupane, Arjun, Soar, Jeffrey and Vaidya, Kishor. 2014. "Anti-corruption capabilities of public e-procurement technologies: principal-agent theory." Bwalya, Kelvin Joseph (ed.) Technology development and platform enhancements for successful global e-government design. Hershey, PA. United States. IGI Global. pp. 185-203Aging issues and policies in Australia
Soar, Jeffrey. 2013. "Aging issues and policies in Australia." Li, Yushi (ed.) Global aging issues and policies: understanding the importance of comprehending and studying the aging process. Springfield, IL. United States. Charles C. Thomas Publisher Ltd. pp. 295-311A technology acceptance model for e-health services for the elderly population in China
Peng, Qiao, Hong, Su and Soar, Jeffrey. 2013. "A technology acceptance model for e-health services for the elderly population in China." Zhang, Zhenji, Zhang, Runtong and Zhang, Juliang (ed.) 2nd International Conference on Logistics, Informatics and Service Science (LISS 2012): New Challenges of Management Sciences under Low-Carbon Economy. Beijing, China 12 - 15 Jul 2012 Berlin, Germany. https://doi.org/10.1007/978-3-642-32054-5E-learning service delivery quality: a determinant of user satisfaction
Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2013. "E-learning service delivery quality: a determinant of user satisfaction." Kats, Yefim (ed.) Learning management systems and instructional design: best practices in online education. Hershey, PA. United States. IGI Global. pp. 89-127Exploring the impact of IT service management process improvement initiatives: a case study approach
Jantti, Marko, Rout, Terry, Wen, Lian, Heikkinen, Sanna and Cater-Steel, Aileen. 2013. "Exploring the impact of IT service management process improvement initiatives: a case study approach." Woronowicz, Tanja, Rout, Terry, O'Connor, Rory and Dorling, Alec (ed.) 13th International Conference on Software Process Improvement and Capability Determination (SPICE 2013). Bremen, Germany 04 - 06 Jun 2013 Berlin, Germany. https://doi.org/10.1007/978-3-642-38833-0_16The role of IT service management in green IT
Cater-Steel, Aileen and Tan, Wui-gee. 2010. "The role of IT service management in green IT." ITSMF Bulletin: Informed Intelligence.Assistive technology: ready, steady, go
Soar, Jeffrey. 2013. "Assistive technology: ready, steady, go." Australian Journal of Dementia Care. 2 (1), pp. 22-23.Sustainability of health information systems in developing countries: the case of Fiji
Soar, Jeffrey, Gow, Jeff and Caniogo, Vili. 2012. "Sustainability of health information systems in developing countries: the case of Fiji." Health Information Management Journal. 41 (3), pp. 13-19. https://doi.org/10.1177/183335831204100302Utilizing interactive multimedia for the empowerment of aboriginal health workers
El Sayed, Faeka, Soar, Jeffrey and Wang, Zoe. 2012. "Utilizing interactive multimedia for the empowerment of aboriginal health workers." Su, Ying (ed.) 7th International Conference on Cooperation and Promotion of Information Resources in Science and Technology (COINFO 2012): Information Sharing in the Cloud. Nanjing, China 23 - 25 Nov 2012 Beijing, China.Impact analysis of smart assistive technologies for people with dementia
Yuginovich, Trudy, Soar, Jeffrey and Su, Ying. 2012. "Impact analysis of smart assistive technologies for people with dementia." Su, Ying (ed.) 7th International Conference on Cooperation and Promotion of Information Resources in Science and Technology (COINFO 2012): Information Sharing in the Cloud. Nanjing, China 23 - 25 Nov 2012 Beijing, China.A model for security and privacy in e-health
Wang, Peishun and Soar, Jeffrey. 2012. "A model for security and privacy in e-health." Su, Ying (ed.) 7th International Conference on Cooperation and Promotion of Information Resources in Science and Technology (COINFO 2012): Information Sharing in the Cloud. Nanjing, China 23 - 25 Nov 2012 Irvine, CA. United States.Key factors for the development of a culturally appropriate interactive multimedia informative program for aboriginal health workers
El Sayed, Faeka, Soar, Jeffrey and Wang, Zoe. 2012. "Key factors for the development of a culturally appropriate interactive multimedia informative program for aboriginal health workers." The Australian Journal of Indigenous Education. 41 (2), pp. 162-172. https://doi.org/10.1017/jie.2012.19IT infrastructure and its role in the success of e-learning systems: measurement and causal models
Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2012. "IT infrastructure and its role in the success of e-learning systems: measurement and causal models." Fonseca, Benjamin (ed.) 18th Conference of the European University Information Systems: A 360 Degree Perspective on IT/IS in Higher Education (EUNIS 2012). Vila Real, Portugal 20 - 22 Jun 2012 Vila Real, Portugal.IT infrastructure services as a requirement for e-learning system success
Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2013. "IT infrastructure services as a requirement for e-learning system success." Computers and Education. 69, pp. 431-451. https://doi.org/10.1016/j.compedu.2013.07.035The effect of service delivery quality on customer value of e-learning systems
Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2012. "The effect of service delivery quality on customer value of e-learning systems." Rocha, Alvaro, Calvo-Manzano, Jose, Reis, Luis Paulo and Cota, Manuel Perez (ed.) 7th Iberian Conference on Information Systems and Technologies (CISTI 2012). Madrid, Spain 20 - 23 Jun 2012 Portugal.A model to select processes for IT service management improvement
Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee and Toleman, Mark. 2012. "A model to select processes for IT service management improvement." Lamp, John (ed.) 23rd Australasian Conference on Information Systems (ACIS 2012). Geelong, Australia 03 - 05 Dec 2012 Geelong, Australia.Purpose based access control for privacy protection in e-healthcare services
Sun, Lili, Wang, Hua, Soar, Jeffrey and Rong, Chunming. 2012. "Purpose based access control for privacy protection in e-healthcare services." Journal of Software. 7 (11), pp. 2443-2449. https://doi.org/10.4304/jsw.7.11.2443-2449A proposal and evaluation of a design method in design science research
Gacenga, Francis, Cater-Steel, Aileen, Toleman, Mark and Tan, Wui-Gee. 2012. "A proposal and evaluation of a design method in design science research." Electronic Journal of Business Research Methods. 10 (2), pp. 89-100.Consumer-centred ehealth: challenges and opportunities for China
Su, Ying, Soar, Jeffrey, Talburt, John and Jadad, Alejandro R.. 2012. "Consumer-centred ehealth: challenges and opportunities for China." Advanced Science Letters. 7, pp. 257-260. https://doi.org/10.1166/asl.2012.2073Towards an improved IT service desk system and processes: a case study
Jäntti, Marko, Cater-Steel, Aileen and Shrestha, Anup. 2012. "Towards an improved IT service desk system and processes: a case study." International Journal on Advances in Systems and Measurements. 5 (3 & 4), pp. 203-215.Identifying the determinants of e-learning service delivery quality
Alsabawy, Ahmed Younis, Cater-Steel, Aileen and Soar, Jeffrey. 2012. "Identifying the determinants of e-learning service delivery quality." Lamp, John (ed.) 23rd Australasian Conference on Information Systems (ACIS 2012). Geelong, Australia 03 - 05 Dec 2012 Geelong, Australia.Impact analysis of assessment, consultation and education services to support the adoption of smart home technologies, innovations for chronic disease prevention and solutions for independent living
Barrientos, James, Soar, Jeffrey and Su, Ying. 2012. "Impact analysis of assessment, consultation and education services to support the adoption of smart home technologies, innovations for chronic disease prevention and solutions for independent living." Donnelly, Mark, Nugent, Chris, Paggetti, Cristiano and Mokhtari, Mounir (ed.) 10th International Conference on Smart Homes and Health Telematics: Impact Analysis of Solutions for Chronic Disease Prevention and Management (ICOST 2012). Artimino, Italy 12 - 15 Jun 2012 Berlin, Germany. Springer. https://doi.org/10.1007/978-3-642-30779-9_3Evaluating the anti-corruption capabilities of public e-procurement in a developing country
Neupane, Arjun, Soar, Jeffrey and Vaidya, Kishor. 2012. "Evaluating the anti-corruption capabilities of public e-procurement in a developing country." The Electronic Journal of Information Systems in Developing Countries. 55 (2), pp. 1-17.The potential of e-procurement technology for reducing corruption
Neupane, Arjun, Soar, Jeffrey and Vaidya, Kishor. 2012. "The potential of e-procurement technology for reducing corruption." International Journal of Information Technology and Management. 11 (4), pp. 273-287. https://doi.org/10.1504/IJITM.2012.049997Role of public e-procurement technology to reduce corruption in government procurement
Neupane, Arjun, Soar, Jeffrey, Vaidya, Kishor and Yong, Jianming. 2012. "Role of public e-procurement technology to reduce corruption in government procurement." 5th International Public Procurement Conference (IPPC5). Seattle, United States 17 - 19 Aug 2012 United States.Perceived benefits related to anti-corruption from e-tendering system in Nepal
Neupane, Arjun, Soar, Jeffrey and Vaidya, Kishor. 2012. "Perceived benefits related to anti-corruption from e-tendering system in Nepal." Asian Journal of Information Technology. 11 (1), pp. 22-29. https://doi.org/10.3923/ajit.2012.22.29Extending the IT service quality measurement framework through a systematic literature review
Lepmets, Marion, Cater-Steel, Aileen, Gacenga, Francis and Ras, Eric. 2012. "Extending the IT service quality measurement framework through a systematic literature review." Journal of Service Science Research. 4 (1), pp. 7-47. https://doi.org/10.1007/s12927-012-0001-6