The role of international standards to corroborate artefact development and evaluation: experiences from a design science research project in process assessment
Paper
Paper/Presentation Title | The role of international standards to corroborate artefact development and evaluation: experiences from a design science research project in process assessment |
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Presentation Type | Paper |
Authors | Shrestha, Anup (Author), Cater-Steel, Aileen (Author), Toleman, Mark (Author) and Rout, Terry (Author) |
Editors | Mas, Antonia, Mesquida, Antoni, O'Connor, Rory V., Rout, Terry and Dorling, Alec |
Journal or Proceedings Title | Software Process Improvement and Capability Determination |
ERA Conference ID | 73732 |
Number of Pages | 14 |
Year | 2017 |
Place of Publication | Cham, Switzerland |
ISBN | 9783319673820 |
9783319673837 | |
Digital Object Identifier (DOI) | https://doi.org/10.1007/978-3-319-67383-7_32 |
Web Address (URL) of Paper | https://link.springer.com/chapter/10.1007/978-3-319-67383-7_32 |
Conference/Event | 17th International Conference on Software Process Improvement and Capability Determination (SPICE 2017) |
International Conference on Software Process Improvement and Capability Determination (SPICE) | |
Event Details | 17th International Conference on Software Process Improvement and Capability Determination (SPICE 2017) Event Date 04 to end of 05 Oct 2017 Event Location Palma de Mallorca, Spain |
Event Details | International Conference on Software Process Improvement and Capability Determination (SPICE) SPICE |
Abstract | International standards were used to corroborate artefact development and evaluation in a Design Science Research (DSR) project within the context of Process Assessments in IT Service Management (ITSM). While there have been significant research efforts towards extending DSR guidelines and the development and revisions of the standards, reports of the application of International Standards to validate DSR artefacts are scant. DSR, akin to any academic research, is required to demonstrate rigour and relevance with the use of theories and prior knowledge. Moreover, DSR presents an artefact as a solution to a class of problems and reports how the artefact is developed and evaluated. Our DSR project demonstrated that concerns about the quality of artefacts can be addressed and thereby the utility and validity of the artefact can be verified with the use of International Standards. Using three International Standards, process assessment ISO/IEC 15504-33000 series, IT Service Management ISO/IEC 20000, and System and Software Quality Models ISO/IEC 25010, this paper presents an account of a real-life DSR project that demonstrates the significant role of International Standards to guide DSR researchers during artefact design, development and evaluation. |
Keywords | international standards, design science research, process assessment, IT service management, software quality evaluation |
ANZSRC Field of Research 2020 | 460999. Information systems not elsewhere classified |
460908. Information systems organisation and management | |
Public Notes | File reproduced in accordance with the copyright policy of the publisher/author. |
Byline Affiliations | School of Management and Enterprise |
Griffith University | |
Institution of Origin | University of Southern Queensland |
https://research.usq.edu.au/item/q484v/the-role-of-international-standards-to-corroborate-artefact-development-and-evaluation-experiences-from-a-design-science-research-project-in-process-assessment
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